The staff could not have done more to give us an incredible family stay in Portugal. We were upgraded to the Prestige Suite as part of my Ambassador privileges, which is one of the best if not the best hotel rooms we have ever had. It's a very stylish and comfortable room , even with an outside space, and came complete with a great range of complementary food and drink too. We also like the elegant bar area where breakfast was served as the restaurant was closed, and appreciate the Porto touring recommendations from the concierge. We were a little disappointed that the poached eggs were completely cold on the first day, and then really only warm on the second but that is a minor complaint for an excellent stay. Thank you.