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- First review comment14 February 2017
- Last review comment21 April 2025
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Corporate's Review Comments
Welcome to the new Holiday Inn Gatineau – Ottawa. Our hotel is conveniently located in Canada’s Capital Region, in the Hull district, within 10 minutes walking distance from the Casino Lac-Leamy, and only five minutes driving distance from downtown Ottawa.
Stay in one of our 143 modern and spacious guestrooms and suites, enjoy our indoor swimming pool, Fitness Centre, and the Bistro Café Leamy.
We offer on a complimentary basis the following amenities such as Wi-Fi Internet, local phone calls, as well as parking with some charging stations for electric vehicles.
Book now at 1-877-660-8550 and enjoy the wonderful attractions our region has to offer such as the Casino Lac-Leamy, the Canadian Museum of History, Galeries de Hull shopping mall, the Gatineau Park, Palais des Congrès, Top Karting, the Jacques-Cartier Park, and more!
Enjoy the beautiful Gatineau Ottawa area!
Overall
2 out of 5
Mauvaise expérience
By Lynou
from Blainville
J'avais réserver ma chambre quelque mois à l'avance afin d'être certaine d'avoir deux lit queens. Arriver surplace, on m'a donnée une chambre avec un lit King et un divan lit, aucun préavis et on me mentionne qu'on ne chargera pas de frais supplémentaire pour le changement. Le divan-lit offert dans les chambres est d'une qualité inacceptable pour penser que quelqu'un peut dormir sur cela. Résultats, la personne n'a pas dormi de la nuit et que dire du bruit pendant la nuit. Seule consolation, on nous as offert le déjeuner gratuit pour le lendemain. Comme je me rend à Gatineau pour les compétitions de ma fille à chaque année, j'irai assurément ailleurs la prochaine fois. Vraiment décevant quand on prend la peine de réserver plusieurs mois à l'avance.
Posted byCorporate
on17 April 2025
Hello Lynou,
Thank you for choosing to stay at the Holiday Inn Gatineau – Ottawa. We appreciate you being one of our valued members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I’m sorry to hear about your recent experience. I’ve sent you a private message to discuss your experience further.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Modern hotel next to Ezeiza International Airport.
Surrounded by a natural atmosphere, the Holiday Inn® Buenos Aires Ezeiza Airport Hotel offers a convenient location next to the Ezeiza International Airport and with easy access to the city’s downtown and all touristic attractions of Buenos Aires. The hotel has 114 spacious and modern rooms equipped with everything for business and leisure travels alike. Ample spaces, outside views, natural lightening and the highest technology will make you stay a unique experience.
Whenever you travel form inside the country and stay on night at the hotel, you offer you a free parking space for fifteen days. Consult for special rate of accommodation with parking.
Relax in the on-site spa and Fitness Center . Host any kind of social or business meeting in the Convention Center , where you will find everything you need to have a successful event. Comfort, hospitality and the highest technology in addition to an ideal location in the city will turn your stay at this Holiday Inn in a pleasant and unforgettable experience.
Overall3 out of 5
Convenient close to EZE - Noisy
By lvenegasp
from LVP
Very convenient hotel to stopover close to EZE airport.
Really bad: that was a party inside the hotel or Conference room use for that purpose, with very high noise until more than 3 am.
Impossible to rest.
A recommendation to IHG Staff is to assign rooms farther to the party Salons, by the end of the alley with rooms.
Saturday night 05APR2025.
Posted byCorporate
on17 April 2025
Hi lvenegasp,
Thank you for staying at our Holiday Inn Buenos Aires Ezeiza Airport during your stopover. We appreciate you for being one of our IHG® One Rewards Silver Elite members.
Our hotel is known to provide enjoyable travel and relaxation for all. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to our Comfortable Zapata, TX hotel near Falcon Lake and State Park during your stay in Zapata, we hope you will enjoy our hotel's excellent amenities including a complimentary breakfast, high-speed wireless internet access, an outdoor pool with handicap accessibility and a well-equipped Fitness Center. Book your reservations now to receive our great Zapata hotel deals and rates. The Holiday Inn Express Hotel and Suites Zapata provides guests easy access to various restaurants and businesses, as well as to a number of southern Texas attractions. For world-class bass fishing, swimming, water-skiing and boating, guests can visit Zapata's famous Falcon State Park and Reservoir. Just a short distance from the hotel, San Ygnacio, TX is home to the La Paz Museum and the historic Jesus Trevino Fort Complex. For an understanding of the area's heritage and culture, travelers can also view the exhibits of artifacts at the Colonel Antonio Zapata Museum. Also business travelers can appreciate our convenient Zapata, TX accommodations near the Los Ebanos Golf Course, downtown Zapata, S & S Specialties, Kobra Oilfield Services, Camino Agave Inc. and Med-Loz Inc. We offer a 24-hour business center with fax, copy and print services to help you prepare for your meeting, as well as two meeting rooms with ample space to accommodate large or small groups.
Overall1 out of 5
WORST SERVICE & STAY EVER
By Tracey
from Hou, Tx
Rooms were filthy, found 3 spiders on bed and 1 baby spider on pillow. They moved me to another room to find me fixing the toilet every time I flushed it. Water in tank never filled so I had to lift and stop it every time. Manager Maxine was not by far courteous enough to say I’m sorry, but she gave me a whopping $8 discount for my troubles. Can you believe that!!! Stating my rate was $89 dollars, what in the heck does that have to do with me having a miserable time there. This hotel is filthy, needs renovations throughout out and needs desperately a new Manager that has customer service skills. Never will my Team nor any coworkers stay here again.
Posted byCorporate
on17 April 2025
Hi Tracey,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Zapata during your business trip. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions.
Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
Overall1 out of 5
Loud, uncomfortable, unwelcoming
By Jackie27
Our room was right next to the elevator on the 2nd floor. We could hear every beep plus people's conversations right outside our door. I'd be potentially nervous to stay right near the airport for noise. But we never heard a plane. All the noises inside the room were way too loud! The refrigerator fan was loud and the fan in the heater would make such a jarring and loud noise, it sounded like a jet engine in the room. I wasn't recognized as being an IHG member and the staff barely made eye contact let alone said anything other than my room number and asking for my cc.
Posted byCorporate
on17 April 2025
Hi Jackie27,
Thank you for staying at Candlewood Suites Syracuse-Airport and for sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2013.
We work hard to provide our guests with a memorable experience, and I am sorry for what happened during your visit. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to extend our apologies.
Again, thanks for staying with us. We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The best of West Chester in easy reach!
Discover the newly opened Holiday Inn Cincinnati – Liberty Way in West Chester, OH conveniently located right off I-75. Start your day with a hot breakfast buffet at our on-site restaurant, Liberty Bar & Bites. After a day of adventure, stop back in and sip on one of our signature cocktails or cold draft beers followed by a tasty dish cooked just for you. During your stay, you will enjoy our well-appointed guest rooms that recently completed a full renovation. Our hotel also offers an oversized fitness center, indoor pool, free Wi-Fi and flexible meeting space for 10-250 people. Whether traveling for business or leisure, the Holiday Inn Cincinnati – Liberty Way is delighted to be at your service.
We are located just 1/2 mile from shopping, restaurants & movie theater at Liberty Center and a mile from VOA MetroPark's fishing lake & trails. Enjoy quick access to Spooky Nook Champion Mill in less than 15-minute drive from our hotel to experience North America's largest indoor sports facility. Kings Island amusement park is 20 minutes away, and we're 30 minutes from Cincinnati and Dayton.
While you’re here, check out a show at the Funny Bone Comedy Club. Sports enthusiasts can visit a game at the Cincinnati Reds, Cincinnati Bengals, FC Cincinnati, or enjoy the driving range at Top Golf. We are also located near UC Health Center.
Overall2 out of 5
It was a nightmare
By concernedtravler25
from Cincinnati, Oh
loud noise overnight over numerous nights and nothing ever done to resolve it. What appeared to be dried blood on the bathroom sink.
Posted byCorporate
on17 April 2025
Hi concernedtravler25,
Thank you for staying and choosing our Holiday Inn Cincinnati - Liberty Way for business travel needs. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express and Suites Fort Stockton, Texas! Our 100% smoke-free Holiday Inn Express and Suites - Fort Stockton hotel provides travelers with a convenient location off I-10, less than a mile from Pecos County Airport and just two miles from downtown Fort Stockton, TX. Our hotel's corporate guests are just minutes from area businesses, including Bridgestone Americas' Texas Proving Ground and Chaparral. Pecos County Memorial Hospital is also nearby. With such business perks as 500 square feet of flexible meeting space, a 24-hour Business Center and free high-speed, wireless Internet access in every room, our hotel makes it easy to stay productive. Leisure travelers enjoy easy access to popular area attractions, such as Annie Riggs Memorial Museum, Grey Mule Saloon and the famous Paisano Pete, near our hotel's location. While in Fort Stockton, Texas, tourists can find entertainment at Stockton Plaza or Desert Pines Golf Course. And, of course, every trip must include a tour of Historic Fort Stockton and Fort Stockton Museum. From free hotel-wide, wired and wireless Internet access to the sparkling outdoor pool and well-equipped Fitness Center, our amenities ensure that patrons are comfortable while in Fort Stockton, TX. The hotel's complimentary, hot Express Start Breakfast Bar provides a great start to each day, and our helpful staff is always available. We hope you will stay at our Fort Stockton hotel!
Overall3 out of 5
Unclean and cold breakfast
By SMG3928
from Houston
When we arrived, it was late. Was checked in quickly. When we got to our room/suite, the room wasn’t cleaned to IGH standards. The microwave has good pieces in it, there was a used wash clothe in the bathroom, hairs in the bathtub.
In the morning I went down to get breakfast and the egg white omelets weren’t warm or finished cooking, and there weren’t regular eggs.
We’ve stayed in better Holiday inn expresses.
In the morning I went down to get breakfast and the egg white omelets weren’t warm or finished cooking, and there weren’t regular eggs.
We’ve stayed in better Holiday inn expresses.
Posted byCorporate
on17 April 2025
Hi SMG3928,
Thank you for staying at our Holiday Inn Express & Suites Fort Stockton during your leisure travel. We are glad to host one of our IHG® One Rewards Silver Elite members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A comfortable Portsmouth hotel in a waterfront leisure complex, with breakfast included. Holiday Inn® Express Portsmouth - Gunwharf Quays hotel is within walking distance of many local attractions. You can catch a direct train to London from nearby Portsmouth Harbour Station, and ferries to the Isle of Wight or France from Portsmouth International Port , a 10-minute drive away. The M27 motorway is close by, and you can drive to Southampton Airport (SOU) in 25 minutes. Gunwharf Quays , right outside, has a cinema, designer outlets, bars and restaurants, and the Spinnaker Tower offers breathtaking harbour views. Kids will love Portsmouth Historic Dockyard , where they can see Nelson's HMS Victory from the 1805 Battle of Trafalgar, the parkland along the seafront, and nearby Southsea Beach. If you’re visiting on business, you can host events for up to 20 people in our 2 light-filled meeting rooms . At this hotel you can enjoy: free WiFi, off-site parking, an All Day Dining menu. Set yourself up for the day with the inclusive Express Start Breakfast™ buffet, featuring scrambled eggs, baked beans, sausages and continental items. Our casual lounge is a great place to meet colleagues or relax with friends over drinks, and after a busy day, you can retreat to a comfortable bedroom to watch a movie on the flat-screen TV.
Overall2 out of 5
Awful sound spill
By Hannah
The hotel do not give you an option for a quiet room, despite the fact that most of the rooms overlook Gunwharf Quays shopping outlet which has lots of bars that stay open until 3am. The noise during the night was dreadful, even with the window closed. The aircon in our room was broken and we were provided a little desk top fan however it meant that we couldn’t open the window to let fresh air in because the noise from the bars / clubs was so terrible.
Posted byCorporate
on17 April 2025
Hello Hannah,
Thank you for being a valued Silver Elite member of IHG One Rewards and for choosing to stay at the Holiday Inn Express Portsmouth - Gunwharf Quays.
We strive to offer friendly and responsive service. I’m sorry to hear about your experience. I appreciate you sharing your concern with us. I have forwarded your feedback to the hotel management, and I’m confident they will use it to enhance our services.
We can’t wait to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
Overall3 out of 5
Just okay!
By Jlynnd1979
from Midland,MI
The lady checking us in was not friendly at all. Like we were bothering her as she had her phone in hand. Breakfast was ok however no microwave to warm up oatmeal. Coffee was empty and had to ask for it to be filled. Lots of things not kept up on. Room was big and comfy. It was a place to lay our heads.
Posted byCorporate
on17 April 2025
Hi Jlynnd1979,
Thank you for staying at our Holiday Inn Express & Suites Hammond during your volleyball tournament. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Stay at Holiday Inn Express® Van Buren, Arkansas Hotel This IHG hotel in Van Buren is situated northeast of Fort Smith and the Arkansas River and is close to a variety of attractions and corporations, perfect for business and leisure travelers alike. You're invited to stay at the best among Van Buren, AR and Ft. Smith hotels. These premier accommodations are near a many attractions, including Crawford County Speedway, Lake Fort Smith and White Rock Mountain. Our hotel's close proximity to Fort Smith grants you easy access to places like the Fort Smith Country Club, Fort Smith National Historic Site and Kay Rodgers Park. Don't settle for lesser hotels in Van Buren, Arkansas; choose our quality corporate accommodations, as we offer extra space and sophisticated conveniences, as well as a location close to local businesses. Crawford Memorial Hospital, Innovation Utility Products, Magna Form Corp and Garner Abattoir & Meat Processing are within three miles of our Van Buren, Arkansas hotel. You can enjoy a wide variety of comforts while staying in Van Buren, AR, as our hotel's amenities range from an indoor pool and a state-of-the-art Fitness Center to free high-speed, wireless Internet access. Wake up to our Express Start Breakfast Bar that features our signature cinnamon rolls and our 100% Arabica bean coffee. Our contemporary hotel in Van Buren is the practical and productive choice for your stay in the Fort Smith area.
Overall2 out of 5
A letdown
By coachjporter
from Fayetteville, AR
We had a baseball tournament and I wanted to stay somewhere close to the ballpark just in case we had some early/late games. Looking back, I wish I had just driven home. I was hassled by the front desk clerk about using a coupon code and then was denied it and charged more than the rate that was agreed upon. As a Silver Elite member, it was strange to get hassled over using the code we use every dingle time, and then him saying something like "well, I'll have to charge you extra." Just not a good look to treat your returning customers like they are trying to cheat the system or something. I walked away from that experience thinking that my patronage was not appreciated and as a status member, that doesn't seem like a very good business model. I'd steer clear of this property.
Posted byCorporate
on17 April 2025
Hi coachjporter,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Van Buren-Fort Smith Area during the baseball tournament. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this appropriately. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Holiday Inn Express & Suites Corpus Christi (North) - Your Perfect Destination for a Memorable Stay!
Experience the true essence of Corpus Christi hospitality at our award-winning Holiday Inn Express & Suites hotel. Conveniently located in the heart of Corpus Christi, Texas, our hotel offers a prime location for both business and leisure travelers. With our commitment to exceptional service and top-notch amenities, we guarantee a comfortable and unforgettable stay. Relax and unwind in our spacious and well-appointed guest rooms and suites. Wake up refreshed and start your day right with our complimentary hot breakfast buffet, featuring a variety of delicious options to suit every taste.
Our hotel is located just minutes away from popular attractions such as the Corpus Christi Bayfront, Texas State Aquarium, USS Lexington Museum, and North Beach. Whether you're here for business meetings, family vacations, or exploring the city's cultural treasures, our hotel's central location ensures you're never far from the action. We are located near several major corporations, making it an ideal choice for business travelers. Within close proximity, you'll find headquarters and offices of prominent companies such as ExxonMobil, Citgo, Valero Energy, Flint Hills Resources, and Occidental Petroleum. Whether you're attending a meeting, conducting business, or seeking corporate accommodations, our hotel offers a convenient base for your activities.
Overall2 out of 5
ELEVATOR
By USESTAIRS75
from La.
I'M NOT AN EXPERT ON ELEVATORS, BUT........THE ELEVATOR WAS HORRIBLE! WITH EVERY PRESS OF THE FLOOR BUTTON, IT TOOK FOREVER FOR THE DOORS TO CLOSE. WHEN THE DOORS FINALLY CLOSED, THE MOVING OF THE ELEVATOR MADE YOU WONDER IF THIS WAS THE LAST TIME YOU'D SEE ANYTHING BUT THE INSIDE OF THAT WRETCHED ELEVATOR! PLEASE HAVE A TRAINED PROFESSIONAL PERFORM MAINTENANCE ON THIS ELEVATOR!
Posted byCorporate
on17 April 2025
Hello Valued Guest,
Thank you for being a valued Diamond Elite member of IHG One Rewards and for choosing to stay at the Holiday Inn Express & Suites Corpus Christi (North).
We strive to offer friendly and responsive service. I’m sorry to hear about your experience. I appreciate you sharing your concern with us. I have forwarded your feedback to the hotel management, and I’m confident they will use it to enhance our services.
We can’t wait to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.