Since 1926, InterContinental New York Barclay has welcomed the world’s most discerning guests. Immaculately refurbished throughout the years, our hotel eloquently recalls the grandeur of the Jazz Era and old New York while fusing modern-day conveniences and amenities. InterContinental New York Barclay, conveniently located near Grand Central Station, plays host to every Manhattan occasion — whether you’re hosting a personal event, business meeting or enjoying a New York getaway.
I was supposed to receive water in my room and I waited for it and it never arrived.
Posted byCorporate
on17 April 2025
Hi nand,
Thank you for staying and sharing your experience at our InterContinental New York Barclay. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to Boone's Premier Hotel Experience and unique Full Service hotel. Travel with confidence and enjoy mountain hospitality at its finest as our guest at the Holiday Inn Boone University Area, close by Appalachian State University, and minutes from the Appalachian State Mountaineers football stadium.
Nestled in the scenic Blue Ridge Mountains of Western North Carolina, we are centrally located in the heart of Boone. Enjoy the beautiful mountain experience, all the sights, sounds and tastes of nature as you enjoy our in house Toast to Toast restaurant's courteous service, or experience exciting outdoor adventures just minutes away from our hotel. Towering above northwest North Carolina, Grandfather Mountain is the region’s premier and most ecologically diverse nature preserve; where knowledgeable guides and modern conveniences make a personal mountain adventure accessible to all. A must visit for anyone who comes to the area. Adventure awaits at Tweetsie Railroad, a Wild West theme park with an authentic coal fired steam engine.
No matter what you enjoy, you will find endless options to choose from all our amazing mountains nearby. Ready to take a break from the adventure, Boone offers great activities, shopping, dining, and historical landmarks. Make Holiday Inn Boone University Area your home away from home while you’re in town. After an exciting day enjoy a relaxing evening in our indoor heated pool, or on one of our two outdoor patios.
I was here for a wedding and was greeting by Samantha. She was very helpful our entire stay. Turns out she was the only person that worked there.. or so it seemed. Our first room we were assigned, did not have working air. Samantha scrambled to move us to a different room. The pool was ice cold and the hot tub was green. We still used them both. There were no clean towels both times we visited the pool. As a diamond elite member, I wasn't offered food or drink vouchers. I don't believe they had the staff to serve breakfast anyways.
Posted byCorporate
on17 April 2025
Hi TruckDrivingGal1234,
Thank you for staying at our Holiday Inn Boone - University Area to attend the wedding. We appreciate you for being one of our IHG One Rewards Diamond Elite members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Hotel's Location in Byron, GA Pleases Guests Nestled in the center of Georgia in lovely Peach County, the Holiday Inn Express® Byron Hotel offers practical amenities, such as free high-speed, wireless Internet access throughout the hotel. We are conveniently located off I-75 at exit 149. Business travelers looking for hotels in Byron, Georgia appreciate our property's modern facilities, which boast a Business Center with print and copy services. Besides being located near Middle GA Regional Airport, we're within proximity to Robins Air Force Base, Fort Valley University and Mercer University. While you're in the area, be sure to stop by Lane Southern Orchards. You can spend a morning at the nearby Georgia Sports Hall of Fame, and then, wrap up the day by attending an event at the Macon Centreplex. History buffs always enjoy exploring the historic Hay House, and the entire family will love the Georgia National Fairgrounds, home to numerous rodeos and shows. In addition, Peach Shops at Byron offer great shopping opportunities, while Ocmulgee National Monument offers a glimpse into the area's past. When looking for hotels in Byron, Georgia with convenient amenities, remember we feature modern rooms with DVD players. You can also enjoy an outdoor pool and a well-equipped Fitness Center. Start your day with the complimentary, hot buffet Express Start Breakfast bar. Be sure to ask about our Byron hotel's weekend specials for your next visit!
Room was nice morning staff a bit argumentative and seemed like they were looking for a reason to not give me a receipt but other wise decent
Posted byCorporate
on17 April 2025
Hi Truckdriver,
Thank you for staying at Holiday Inn Express Byron and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2015.
We strive to give excellent and impressive service to all our guests, and sorry for not exceeding your expectations. Every stay should be as enjoyable and, and comfortable as possible, and we will use your input to guide our team to deliver an even better experience in the future.
Again, thanks for staying with us. We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Discover the perfect blend of convenience, comfort, and fun at Holiday Inn Boston – Cambridge Area, less than 10 minutes from downtown Boston and five minutes from Cambridge. Ideally situated near Tufts University, MIT, Assembly Row, Harvard, Encore Casino, and iconic attractions like the Freedom Trail and Fenway Park, our hotel offers the ideal base for your Boston adventure. Stay in proximity to the Charles River, home to the annual and historic Charles River Regatta.
Enjoy amenities like onsite parking and a free local shuttle. Plunge into fun at our indoor pool and sports deck featuring “Dive-Inn” movies on a 16 ft screen, a rock-climbing wall, and a basketball court. Stay active in our Fitness Center and savor classic American cuisine at our onsite restaurant, DRAFT, where kids under 12 eat free.
At the end of each day, unwind in modern guest rooms with premium bedding and free Wi-Fi. Stay and play at the perfect base for your Boston journey!
We had a great stay at Holiday Inn Boston/Somerville. The pool area was amazing for young kids, we were there for hours. There were some technical issues - the big TV isn't working but that's ok. Overall we loved the pool area, and kids eating free at breakfast was also great. The room was also what you would expect, no complaints on that. The only issue we had was there was some sort of problem right outside our room. We were on the 4th floor, which it seemed was the floor most guests were on. There was a very large industrial fan blowing the ENTIRE STAY just outside our room. We were guessing water damage or something, but it seem strange with this giant 9 floor hotel to put us in the room with the large loud fan right outside. We could hear it at night and we didn't have the best night's sleep. We kept saying, why this room? Aren't there other rooms? Why are four people in this room with the giant loud fan outside? That was our biggest complaint really. I would consider going back, but I would request no large loud fan outside the room.
Posted byCorporate
on17 April 2025
Hi Lala12,
Thank you for staying and choosing our Holiday Inn Boston - Cambridge Area for your vacation. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites Hotel Bloomington-Normal, Illinois! Take exit 167 off I 55 and you're in the Heart of Bloomington / Normal on Veterans Parkway. We're close to Central Illinois Regional Airport and Amtrak. State Farm, Country Companies, Growmark and Bridgestone Firestone are all within a mile! Our Hotel is near area attractions and easy access to Rivian Motors - Prairie Aviation Museum - Grossinger Motors Arena - Illinois Fire Juniors Soccer Club - Illinois State University - Wesleyan University - Heartland College - Lincoln College - OSF Saint Joseph Hospital - Carle Bromenn Hospital.
Our Hotel has Meeting Space for 100 and Indoor Heated Pool and Hot Tub! Free Hot Breakfast Buffet included!
18 Suites are divided by French Doors
Please see below. When we made the reservation, we confirmed that the hot tub and the pool were working.The hot tub was not. We had ants in our room,
ByJudyfromBloomington/ Normal Illinois Holiday Inn express
Problems construction going on the entire time, hot tub out of commission ants in our bed and on our dresser very few towels in the bathroom nowhere to eat our meal but our lap in the lobby or our room.
Posted byCorporate
on17 April 2025
Hi Judy,
Thank you for staying and choosing our Holiday Inn Express & Suites Bloomington - Normal for your family visit. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to our Ottawa, Canada hotel, near Byward Market.
Our hotel puts you within walking distance of all the best attractions in the downtown area. Walk or bike along the sparkling Rideau Canal, shop and dine at the world-famous ByWard Market, and soak in Canadian art at the National Gallery of Canada. When you’re not out exploring Bytown, there’s plenty to enjoy at our beautiful hotel.
Enjoy a free, hot breakfast every morning of your stay, or splash and soak in our indoor pool. Stay fit with full access to our 24-hour fitness center equipped with cardio machines, free weights, and yoga balls. Keep your clothes fresh and clean in our self-service laundry room with multiple washers and dryers.
When you’re ready to rest and relax, sink into your plush bed with a pillowy duvet and wake up to all your favorite amenities.
We look forward to hosting you at our hotel in Ottawa, Canada!
Room was very clean and comfortable. Included mini refrigerator. Hotel is walking distance to the Market and Parliament Hill
Posted byCorporate
on17 April 2025
Hi Paul,
We are delighted that you had a wonderful stay and appreciated our convenient location. It brings us joy to hear that our rooms were clean and comfortable, meeting your expectations. Thank you for sharing your positive feedback with us!
-The Staff at Holiday Inn Express Downtown Ottawa East
Welcome to Holiday Inn Express & Suites in the vibrant city of Hawaiian Gardens, California. Our hotel is designed to offer a serene and inviting atmosphere by providing guests with a perfect blend of comfort and relaxation. Our central location allows for easy access to not only Long Beach Airport- LGB, but also Carnival Cruise Line and the Queen Mary along with Seal Beach and other beaches in. such as I-605 just to name one, making your travel to tourist attractions such as Aquarium of the Pacific and Disney California Adventure quick and easy! We are even local to Knott's Berry Farms if you are looking for family friendly things to do nearby the area. Take a refreshing dip in our sparkling pool, stay active in our fitness center, or rejuvenate your senses in our quiet and spacious rooms. Whether you are visiting Southern California for business or pleasure, the Holiday Inn Express & Suites Hawaiian Gardens is your place to stay & relax.
My Stay at the hotel was so nice. The manager William and the front desk associate Ruby greeted me by name every morning. They were so kind. The room was clean. The bed was comfortable. The breakfast was good. It is also conveniently located near Buena Park. It’s close enough, but yet far enough to not experience all the hustle and bustle. I’ll definitely be back.
Posted byCorporate
on17 April 2025
Hi princess2theking,
We're absolutely delighted to hear that you had a wonderful stay with us and that our team's friendly welcomes made a difference. It's fantastic to hear that our pristine rooms, cozy beds, and delicious breakfast contributed to your enjoyment. We're also pleased that you found our location to be convenient. We can't wait to have you back again in the future!
Welcome to the Holiday Inn Express Cherry Hills Plaza, Omaha hotel.
Conveniently located in the newly-developed Cherry Hills Plaza, our Omaha hotel is within walking distance of several restaurants and shops and only eight miles from downtown Omaha attractions. The Holiday Inn Express Hotel & Suites in Omaha, Nebraska offers everything you need to enjoy your stay.
Families can experience all that Omaha has to offer by spending a day exploring the Henry Doorly Zoo or taking an afternoon to visit the Omaha Children's Museum, the Old Market or Lewis & Clark Landing . During the summer, the Fun-Plex Amusement and Water Park.
With convenient access to companies such as Mutual of Omaha, Berkshire Hathaway, Omaha Steaks, Union Pacific , our well-situated Omaha hotel, nine miles from the convention center and ball park , is the perfect place for business travelers to stay if they are planning to attend meetings in Omaha.
Enjoy a relaxing vacation in Omaha, and take advantage of our choice Omaha hotel amenities such as a heated indoor pool and whirlpool, free high-speed Internet access, a quality Fitness Center and our free hot breakfast bar served daily. Be sure to check out our excellent Omaha hotel deals and rates, and book your reservation today.
Stepping into an elevator that stank of marijuana had me questioning my choice of hotel.
Posted byCorporate
on17 April 2025
Hi Kevin,
Thank you for staying at our Holiday Inn Express & Suites Cherry Hills for personal travel needs. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Fort St John hotel.
Our hotel is conveniently located near the Alaska Highway and close to Fort St John's Airport - YXJ. Among other benefits, our guests can enjoy ample parking. Guests love our amenities such as complimentary Wi-Fi throughout the hotel and our famous Express Start Breakfast Buffet, served hot and complimentary every morning. Did we mention our heated indoor pool with waterslide and hot tub?
While staying at our Fort St John hotel allow us to assist you to explore the city with nearby BC attractions such as North Peace Arena, North Peace Leisure Pool, Linda Johnson Skating Oval, Charlie Lake Provincial Park, W.A.C Bennett Dam, Lake Point Golf and Country Club and much more.
Fort St John also offers great downtown shops at The Totem Mall which is Fort St. John's destination for shopping and entertainment. They take pride in being Fort St. John's largest shopping center, with over thirty stores, restaurants, and businesses to serve you including a five-screen theatre.
I found this location to be sub-standard for a Holiday Inn. The hotel is very dated. The dresser was uneven and they levelled it using a paper coffee cup. The top drawer would not remain closed, I had to use a Kleenex to secure it in place. The TV remote would not work properly, when I asked for it to be replaced, they gave me a spare with no batteries and told me to put the batteries from the non-working device into the spare one. I attempted several times to talk to a manager, but there was never one on shift when I was in the hotel. They need to upgrade their TV programming. There was nothing but Sports, News, Weather and Politics available. On a positive note, the bed was comfortable which is about as much as I can say that was good.
Posted byCorporate
on17 April 2025
Hi Tazkm1,
Thank you for staying at our Holiday Inn Express Fort Saint John during your business travel. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Whether you're on the road for the week or planning on traveling for an even longer duration, Candlewood Suites Alexandria has got you covered. Located just 5 minutes from the Alexandria International Airport and right off of Interstate 49, we have the amenities to make your time on the road feel a little more comfortable. Our fully equipped guest suites will provide you with plenty of space to make feel like your own. Close by Downtown Alexandria, the Port of Alexandria, Proctor and Gamble, Rapides Regional Medical Center, and Plastipak plant, the Candlewood Suites is in the right place to meet all of your travel requirements. Fort Polk is only an hour away.
While you're here make sure to take advantage of the local attractions like the Alexandria Zoo, Indian Creek, Kisatchie National Forest, and Rapides Parish Coliseum just to name a few.
When you just want to unwind at the hotel we're prepared for that too. Run off the work day at the fitness center which is attached to our free guest laundry facility. Hang out at our gazebo & fire up the grills to enjoy a nice "home cooked meal". When you're ready to call it a night, you can borrow a movie from our huge collection of DVDs and Blu Ray movies or connect to our free high-speed Internet so that you can binge your favorite Netflix or Hulu shows. Later on, when you're looking for that midnight snack or just want to stock up for the week, our 24-hour Candlewood Cupboard is ready to satisfy your cravings.
My room was average and clean. The bed was nice! It seem new alots had a pillow top. My room was on the bottom floor which I perfect except the staff was so loud at nite. We're talking midnight 1am... The gym was nice with free weights, a few cardio machines and a machine with weights. That room did not get cleaned once while I was there 8days!! I enjoy the rewards from IHG and try staying but I had to leave early. So happy I did found a much better hotel.
Posted byCorporate
on17 April 2025
Hi Tanya23,
Thank you for staying and choosing our Candlewood Suites Alexandria for work travel needs. We appreciate you being a Platinum Elite member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M. Case Manager IHG Hotels & Resorts Service