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    14 February 2017
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    20 April 2025
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Corporate's Review Comments
 
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
 
Overall
2 out of 5
2 out of 5
Choose another hotel
By John doe from Birmingham
This hotel was horrible. Dirty. Horrible area. Parking is $40 per night per car. Looked like someone used our room for a dog pen. People shooting up across the street. Stay in Hoover or homewood. 5 Point South is worse than West End or Ensley.
Customer avatar
Posted by
on20 April 2025
Hello John doe,
It's always a delight for us to host your stays. We appreciate you choosing the Hotel Indigo Birmingham Five Points South - UAB as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Holiday Inn Express® Canton Hotel. Come experience a memorable stay with first-class amenities and beautiful décor at one of the finest hotels in Canton, Michigan. Located off I-275 and Michigan Avenue, we're eight miles from the Detroit Metro Airport and 20 miles from downtown Detroit. We provide a name you can trust when visiting Michigan, and thanks to our reasonable rates, we're the place where you can "Stay Smart." Corporate travelers will appreciate our hotel's Canton, Michigan location that is within driving distance of many local businesses including Yazaki North American Inc., MTU, Schuler and the General Motors Company. Our 950-square foot meeting room and 24-hour Business Center make conducting business easy when staying with us. Our Holiday Inn Express® Canton, Michigan hotel is only three miles from the Canton Sports Center and minutes from the Henry Ford Museum, the Detroit Zoo and the Arctic Edge Hockey Arena. Spend the day with your family at Ford Field, located 25 miles from our hotel, cheering on the Detroit Lions in the indoor stadium. Whether business or pleasure brings you to Canton, MI, our hotel's ready to meet your needs. Complimentary amenities include Internet access, a Fitness Center, a hot breakfast bar, an indoor, heated pool and a whirlpool. You'll find comfortable, contemporary accommodations in our larger than normal rooms, so make your reservation today!
 
Overall
2 out of 5
2 out of 5
House keeping never came in the room to clean I stayed two nights and three days
By Hello kitty from Dallas
Shower curtain was uneven no fresh towel provided housekeeping never came to make bed or clean room!
Customer avatar
Posted by
on20 April 2025
Hello Hello kitty,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Canton as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Set in the vibrant Ballston neighborhood, three blocks from the Metro, our Arlington hotel places you near the most popular Washington, DC area attractions. Our location off I-66 makes us ideal for business and leisure travelers offering access to many local companies, shopping at the Ballston Quarter, and iconic DC museums and landmarks, including the White House. Holiday Inn® Arlington at Ballston features comfortable rooms and suites with 32-inch TVs, Keurig coffeemakers, and refrigerators. You'll love our hotel amenities, including free Wi-Fi, 5,000 square feet of meeting space, a Fitness Center, and a seasonal outdoor pool. Enjoy local comfort food for breakfast and dinner at The Silver Leaf Restaurant, where kids eat free.
 
Overall
3 out of 5
3 out of 5
Okay place but starting to fall apart
By SethD from Minneapolis, MN
The hotel was on the cheaper option, and posted rate with breakfast from the company did not go thru not sure which end. Hotel had parts that needed up keep but staff is friendly and helpful.
Customer avatar
Posted by
on20 April 2025
Hello SethD,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Arlington At Ballston as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express® Hotel & Suites Texarkana East! Texarkana, straddling the state line of Texas and Arkansas, is filled with friendly people that offer small town, southern hospitality but with the amenities of a city. Holiday Inn Express® Hotel & Suites Texarkana East , located minutes away from the NEW Big Dam Waterpark, Four States Fairgrounds and Rodeo and Texarkana Regional Airport , offers excellent amenities, including our complimentary hot Express Start® breakfast bar , heated indoor pool and whirlpool , 24-hour fitness center, 24-hour business center, Suite Shop, free high-speed wireless internet, and 1200 sq ft meeting space . In and nearby Texarkana, you can locate top companies like Cooper Tire and Rubber Company, Red River Army Depot, Domtar, Graphic Packaging and International Paper . As well as universities and hospitals such as Texas A and M, Texarkana College, University of Arkansas Hope, Christus St. Michael Heath and Wadley Regional Medical Center . Whether you’re here on business or enjoying a ball tournament , you can take advantage of our hotel deals and great rates at the Holiday Inn Express® Hotel & Suites Texarkana East .
 
Overall
3 out of 5
3 out of 5
Not worth the money!!
By Susan from Sellersburg, IN
The quality of the hotel was not worth the amount of money we paid!. We always stay in Holiday Inns and this is the first one we feel was not worth the amount we had to paid. Water pressure horrible, few towels, and the breakfast buffet was only fair.
Customer avatar
Posted by
on20 April 2025
Hello Susan,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Texarkana East as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to your home away from home, Staybridge Suites Plano–Frisco Legacy West. We are located at Highway 121 and Dallas North Tollway, and just 22 miles from DFW airport. Major landmarks nearby: walking distance from Granite Park Boardwalk, the Dr. Pepper Ballpark, and Arbor Hills Nature Preserve. We are minutes from major north Dallas corporations such as: PepsiCo, Ericsson, JP Morgan, Siemens, and Capital One. The hotel is adjacent to the Stonebriar Centre Mall and Legacy West Shopping Center, and only a mile from Comerica Center and FC Dallas Toyota. Within 4 miles, you will find the Ford Center- Dallas Cowboys Training Facility, and Grandscape, a master planned shopping, dining and entertainment district. Designed for business or leisure travelers, we offer spacious suites equipped with full kitchens. A fresh complimentary breakfast served daily, and a bolstered evening social is offered Monday thru Wednesday. Whether you’re in town for business or pleasure, staying for one night or several months Staybridge Suites Plano-Frisco Legacy West has everything you need to feel right at home.
 
Overall
1 out of 5
1 out of 5
Lousy hotel
By Cmitra
This hotel is by far not the best hotel. Lousy customer service and cleanliness to say the least. Equivalent to a roach motel.
Customer avatar
Posted by
on20 April 2025
Hello Cmitra,
I welcome your thoughts, and we are grateful you chose to stay at our Staybridge Suites Plano - Legacy West Area, where we believe our guests deserve more. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2021.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Lucknow Airport welcomes you to explore the beautiful city Lucknow which is known for its polite mannerism and warm hospitality in Uttar Pradesh, India. It has 190 spacious and cozy rooms and suites with air-conditioning and free Wi-Fi, which give a view of the cityscape as well as the pool. All the rooms are furnished with a blend of style and functionality in mind. The hotel features modern interiors, picturesque outdoors, 24 hours fitness center and matchless banquet space, making for an ecstatic potion appealing to the heart and the senses. Holiday Inn Lucknow Airport boasts of an array of Food & Beverage outlet. It has Viva-all-day dining, Viva Deli, a lobby bar, a pool side bar and barbeque & grill at roof top terrace restaurant & bar. The hotel is minutes away from Chaudhary Charan Singh International Airport. Walking distance to Transport Nagar metro station which provides easy access to the major city center. North India’s largest shopping mall are approximately 10 minutes’ drive from the hotel.
 
Overall
1 out of 5
1 out of 5
Mr
By Shrys
They didn’t pay attention to take away breakfast request
Customer avatar
Posted by
on20 April 2025
Hello Shrys,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Lucknow Airport, where travel is a joy for all. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2024.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
A family friendly Rochester hotel with a health club, meeting rooms and free parking. Near the M2 motorway, Holiday Inn® Rochester - Chatham hotel is ideally placed for exploring Kent's attractions.The M20 is a short drive away, and you can hop on a bus to be in Rochester or Chatham in 10-15 minutes. Nearby Rochester and Chatham stations have direct trains to London and the coast, and Rochester Airport (RCS) is next to the hotel. While exploring Rochester, check out the Dickens Discovery Room at the historic Guildhall Museum, the ancient cathedral or the looming castle Leeds Castle, with its tranquil gardens and lake, is a 20-minute drive away and keen shoppers are within easy reach of Bluewater Shopping Centre. Our Academy Conference Centre has eight state-of-the-art business suites with private courtyard access, and the Medway City Estate and Gillingham Business Park are close by. At this hotel you can enjoy:free Wi-Fi, 24-hour room service, a business centre and kids stay and eat free. Smart TVs, high-quality bedding and a choice of pillows might make it hard to leave the comfort of your room, but don't miss our Trader's Restaurant, with its homestyle dishes and a dining area overlooking the garden. Take a dip at our Fitness Centre, or just relax in the sauna, spa and steam room.
 
Overall
1 out of 5
1 out of 5
No spa on a spa break...
By Brownie from Essex
Booked a spa weekend away, got am email 2 days before to say it would be closed
Unable to reschedule the dates and had sorted child care for the night
Staff in bar were shocking, receptionist was ok on arrival but terrible on check out
Customer avatar
Posted by
on20 April 2025
Hello Brownie,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Rochester - Chatham, where travel is a joy for all.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
A relaxed airport hotel in Frankfurt-Airport with a 24-hour gym and all day dining Holiday Inn® Frankfurt Airport hotel is just off the A3 and A5 motorways, a three -minute drive from Frankfurt Airport (FRA). We’re close to Frankfurt Flughafen Fernbahnhof station, and trains to Frankfurt Central take 15 minutes. If you’re driving, the city centre is only 20 minutes by car. Explore the charming Old Town along the Main River and discover centuries of European painting and sculpture at the Städel Museum . Football fans can catch Eintracht Frankfurt matches at the Deutsche- Bank- Park. If you’re here on business, we have six well-equipped meeting rooms for up to 80 guests, and we’re within easy reach of the Gateway Gardens business district and Messe Frankfurt congress centre. At this hotel you can enjoy: - Free WiFi - On-site parking is available for a daily fee - Rollaway beds for families - Kids stay and eat free Our inviting rooms have pillow menus and blackout curtains for a good night’s sleep before your flight. Book an Executive Room for a king-size bed and a Nespresso coffee machine. Select a comfortable seat in the bright Open Lobby , grab a coffee and work on your laptop while charging devices. You can join friends for dinner in The Ramp restaurant and end the day with a nightcap on the terrace or in the Hub bar .
 
Overall
2 out of 5
2 out of 5
Highly disappointing
By Bill 2025 from Georgia
I have traveled extensively for the last 3 decades and in the past year witnessed a severe decline in the IHG brand. It seems that this recent stay at the Frankfurt Airport HIE was the latest example of absolutely no icing on the cake. I am more than aware that hotel staying in Europe in inherently more expensive than in the United States but, in side by side comparisons to other chains in the same vicinity IHG is failing to provide with basic customer service for the pricing.
Customer avatar
Posted by
on20 April 2025
Hello Bill 2025,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Frankfurt Airport, where travel is a joy for all. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2023.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Foley is your haven on white sands. Come down South and spend a few days relaxing at our hotel along the Gulf Coast. The areas best shopping, Tanger Outlet Center is within a block from our front door. Our homey accommodations are located minutes from popular area attractions like the Foley Sports Tourism Complex, OWA Amusement Park and Gulf Shores beaches. Tucked away on the Gulf Coast shoreline, our hotel, which is located near Gulf Shores Beach and Orange Beach, is just ten miles away from the white sands of the Gulf of Mexico. There are also several nearby Gulf Coast attractions, including Waterville USA water park , The Track Recreation Center and the Gulf Adventure Center. Spend a day with the family sliding down water slides, or go racing on go-karts, which are also close to our hotel. You can take a day to go shopping at the Tanger Outlet Center, just around the corner from our front door. If you are in Foley for business, the Foley Civic Center, UTC Collins Aerospace and Vulcan Materials Company are a short distance from our hotel. If you’re in the area for sports, our hotel is located at the center of all three Sportsplexes, including the new Foley Sports Tourism Complex with only a 5 minute drive. Our Foley hotel offers free high-speed Internet access throughout the premises where you may connect in your room or while sitting next to our outdoor pool and whirlpool spa. Stay Smart at the Holiday Inn Express and Suites, Foley.
 
Overall
2 out of 5
2 out of 5
Renovation Nightmare
By Grandma from Huntsville
The elevator wasn’t working and the noise from the pool renovation was a bit much. Great location!
Customer avatar
Posted by
on20 April 2025
Hello Grandma,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Foley - North Gulf Shores, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
We are a select-service hotel located just 1.2 miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn Baltimore BWI Airport hotel is your suburban gateway location for getting around the Baltimore, Annapolis, Hanover, Columbia and Washington, D.C. areas. Business and leisure travelers alike can experience the convenience of our Interstate 295 location on West Nursery Road in the BWI Hotel District that makes getting around easy. We offer 24-hour complimentary shuttle service to BWI Airport, BWI Amtrak Station, BWI MARC Train, the Light Rail and local area within a 2 mile radius. . Nearby attractions include: Baltimore's Inner Harbor, M&T Bank Stadium home of the Baltimore Ravens, Oriole Park at Camden Yards, National Aquarium, Maryland Zoo, Baltimore Convention Center, Horseshoe Casino, Guinness Brewery, Arundel Mills Mall, Maryland Live Casino, Merriweather Post Pavilion, Chesapeake Employers Insurance Arena, CFG Bank Arena, Historic Annapolis and the US Naval Academy. There is so much more within a short driving distance including: Northrop Grumman, Lockheed Martin, Fort Meade, Port of Baltimore and US Coast Guard Yards. Convenient to University of Maryland College Park, Johns Hopkins University, University of Maryland Baltimore County (UMBC), Columbia and Washington, D.C. all its monuments, museums and attractions are 30 miles south of the hotel.
 
Overall
3 out of 5
3 out of 5
Great service
By Dave from Great State of Mississippi
Taylor in the front desk makes everyone feel welcome, but unfortunately I was checked in by Brianna who was not friendly at all. She seemed like she did not want to be there and didn’t care about customer service. If that is the kind of service Brianna gives a Diamond Elite member I’d hate to know what she give new members. Need less to say I won’t be staying there again, but the bar and breakfast was great and the service there was really good!
Customer avatar
Posted by
on20 April 2025
Hello Dave,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Baltimore BWI Airport, where travel is a joy for all. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2018.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.