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- First review comment14 February 2017
- Last review comment22 April 2025
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Discover unparalleled comfort and convenience at the Holiday Inn Grand Rapids - Airport, strategically situated minutes from the Gerald R Ford International Airport with a complimentary shuttle. Enjoy the convenience of complimentary self-parking throughout your stay. Rest and recharge in our stylish rooms and suites, complete with Keurig coffeemakers, complimentary Wi-Fi, flat-screen TVs, and mini-fridges. Sink into plush pillowtop mattresses for a rejuvenating night's sleep. Delight your palate with delectable dishes at our on-site restaurant, Grille 29, or mingle over craft cocktails, beer, and wine at our full-service bar in the lobby. Stay active with a workout session in our 24-hour Fitness Center.
Venture out to explore local attractions such as Frederik Meijer Gardens and Sculpture Park and Grand Rapids Children's Museum. Check out some live music while in Grand Rapids we are home to great Venues like Van Andel Arena, GLC Live at 20 Monroe and The Intersection. Host your next meeting, wedding, or special event in one of our five versatile meeting rooms, offering a total of 3,940 sq ft of space, complete with catering options and AV equipment. Whether you're here for business, leisure, or a quick stopover, elevate your experience with our offers and packages. Experience a refreshing respite at the Holiday Inn Grand Rapids Airport – where every stay is crafted to exceed your expectations.
Overall
3 out of 5
Dirty rooms
By Brea
from Ft Wayne Indiana
Room was dirty and needed major attention. Tv was very old. Remote barely worked. Toilet paper was not new or refilled. It had half empty tubes. Run as clogged and collected water. Super disgusting!
Posted byCorporate
on22 April 2025
Hi Wilson 12345,
Thanks for staying at the Holiday Inn Grand Rapids - Airport as an IHG One Rewards member. We have valued your loyalty since 2019 and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express and Suites Atlanta East-Lithonia .
Ideally located 20 minutes east of Atlanta, the Holiday Inn Express and Suites is close to many of Atlanta's attractions. Area attractions include Georgia Aquarium, Zoo Atlanta, Stone Mountain Park, National Center for Civil & Human Rights, Centennial Olympic Park, The New World of Coke, and the Stonecrest shopping center .
The local area provides a variety of championship golf courses, parks, and outdoor recreation. Several restaurants, sports bars, and specialty shops are in the Stonecrest vicinity and are even within walking distance.
With the hotel's ideal location in Lithonia, a variety of local businesses are within a short drive of the hotel. These local businesses include Baxter International, Georgia Pacific, Volume Transportation, International Paper, and BIO labs .
All guest rooms are oversized and include a microwave and refrigerator. Enjoy an Express Start Breakfast every morning including hot and cold items and our world famous cinnamon rolls.
Whether traveling for business or pleasure, the Holiday Inn Express and Suites Atlanta East-Lithonia is located in the perfect location to make our hotel your home away from home. Our inviting accommodations and customer service will make your stay memorable.
Overall1 out of 5
Absolutley avoid!!
By Southbound1208
This was by far the worst hotel experience period. The elevator is inoperable. Ice and vending machines missing from floors. Staff too busy playing on their cell phones, unprofessional staff. Charged my card an extra $50, called back for an explanation, no answer and all extensions voicemails are full. Will never stay there again. Avoid!
Posted byCorporate
on22 April 2025
Hi Southbound1208,
We value you as an IHG One Rewards Silver Elite member, and we appreciate your stay at the Holiday Inn Express Atlanta East - Lithonia.
Our hotel aims to be consistent in providing a comfortable stay, and I'm sorry that's not the case this time. I have shared your comments with our hotel team to improve our service. I have also sent you an email to discuss this situation further.
We are grateful for the chance to be part of your stay.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to avid hotel Salem in Salem, Virginia. Only a short drive from McAfee Knob, Salem Civic Center, and Roanoke College, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24hr market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day. Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Salem in Salem, Virginia.
Overall3 out of 5
Poor Customer Service
By Big Mo
from Michigan
Needed some documents printed for work. Stafff referred me to the business center. I’m unable to log into my email from a public computer. Explained this to them. They refused to print any documents for me. This is my 56 day in 2025 at an ihg property, first hotel to refuse printing documents. It was 6 pages. Didn’t help problem solve, said sorry, we don’t do that here.
Posted byCorporate
on22 April 2025
Hi Valued Guest,
Thank you for staying at our avid hotels in Salem and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. We received a communication from our hotel and explained the situation. Please be advised that for security reasons, they do not print documents sent to administrative computers from unknown origins. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Discover comfort and convenience at Holiday Inn Birmingham-Hoover, our full-service, newly renovated hotel with an unbeatable location near I-59, I-65, I-20, and I-459, giving easy access to top businesses and attractions.
Shop the Galleria Mall, explore downtown Birmingham’s historic sites, and catch a game or event at Hoover Met or Legacy Arena.
Business travelers enjoy proximity to nearby companies like Mercedes Benz International, Amazon, Regions Bank, JP Morgan Chase, and FedEx. Host meetings and events in our flexible meeting spaces and take advantage of our Business Center, catering services, and free Wi-Fi.
Savor delicious dining at Kem’s Restaurant, where kids under 12 eat free, and enjoy top-notch amenities. Stay active in our Fitness Center, relax at our indoor pool, and unwind by our cozy lobby fireplace.
From free parking to free Wi-Fi and exceptional service, we make your stay in Hoover unforgettable!
Overall3 out of 5
Very good hotel poor check-in front desk
By Harsha
from Raleigh
Check-in process was horrible needs to improve . They couldn’t assign a key to me, had to wait for 15 mins or more. No acknowledgement to the delays caused. Assigned a room that was under someone else’s name I did not realize this until I checked out.
Posted byCorporate
on22 April 2025
Hi Harsha,
Thank you for staying at our Holiday Inn Birmingham Hoover and for sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We aim to elevate our guests' experience by providing attentive service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away.
Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
Overall3 out of 5
Place
By mac02
from California
We were not located even on the same floor and no microwave in room
Posted byCorporate
on22 April 2025
Hi mac02,
Thank you for staying at our Holiday Inn San Antonio Riverwalk and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Five minutes' walk from Norwich International Airport , Holiday Inn® Norwich - North hotel is 15 minutes' drive from the city centre. Alternatively, leave the car in the hotel car park, where parking is available for a small fee, and walk to the nearby Park and Ride stop for a bus into town, where Norwich station is served by direct trains to London. Park, Stay & Go packages are available.
The 12th-century Norwich Cathedral , with its soaring spire, and the masterpieces at the Sainsbury Centre for Visual Arts are both 20 minutes' drive from the hotel. The Norfolk Broads ' rivers and lakes are a 45-minute drive away. An hour from the hotel, enjoy a tour of the royal Sandringham Estate 's grand country house and vast gardens.
Business guests are a 20-minute drive from Broadland Business Park . At the hotel, seven flexible spaces, including an event suite with a state-of-the-art light show, can host functions for up to 600 people theatre-style. Audiovisual equipment free Wi-Fi is available.
In the Open Lobby Restaurant, you can start your day with a buffet breakfast, or dine on a juicy burger or a healthy salad. A visit to the well-equipped gym or indoor pool can help keep you fit before you relax in the jacuzzi, steam room, or sauna. Kids Stay and Eat Free .
Overall2 out of 5
Outdated Property but decent service
By Roger 427
from Cambridge UK
Property is in dire need of redecoration. Typical IHG breakfast that was good but the chairs in the dining area were so soiled it was disgusting. Pool and sauna were nice but close at 7:30 on Sat night. Good location for bus service into town.
Posted byCorporate
on22 April 2025
Hi Roger 427,
Thank you for staying at our Holiday Inn Norwich North and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
While I am glad you found our hotel in a great spot, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Balance Work with Life at our Rockville Hotel EVEN® Hotel Rockville-Washington D.C. Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont. Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service. Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options. EVEN Hotel Rockville- Washington, D.C. Area is pet-friendly. We also offer flexible event spaces for your business event. Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall. Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center. Bethesda is mere minutes away, offering great shopping and dining options. Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S. Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.
Overall2 out of 5
Too Many Issues
By Marshmallow123
from NYC
I typically don't write bad reviews, because I know things happen sometimes, but there were just too many issues with my stay to chalk it up as a rare occurrence.
Cons:
- uninformed staff (not offered welcome amenities until I asked, not told breakfast hours or wifi password)
- equipment issues (only 1 functional elevator, room phone to call front desk was not working)
- drain flies in my room
- uninformed staff (not offered welcome amenities until I asked, not told breakfast hours or wifi password)
- equipment issues (only 1 functional elevator, room phone to call front desk was not working)
- drain flies in my room
Pros:
- comfortable bed
- spacious room
- friendly staff
- comfortable bed
- spacious room
- friendly staff
Posted byCorporate
on22 April 2025
Hi Marshmallow123,
Thank you for staying at our EVEN Hotels Rockville Washington DC Area and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Diamond Elite members. I trust that all is well.
While I am glad you found our beds comfortable, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni.
Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar.
Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
Overall1 out of 5
Negligent and Safety issues
By NeverReturningAgain
from North Carolina
Staff were negligent and put my safety and my belongings at risks for theft, as well as put my health at risk.
1. I asked for feather free room because I am allergic. However, when I got to my room it was not defeathered. Due to the line being so long (took minimum half an hour to get checked in and to my room), and you all not having any other rooms that I could be moved to, I slept without pillows and asked in the morning for housing keeping cleaning my room and remove the feathered pillows and bring new ones. I had to ask 4 times for my room to be cleaned and defeathered. My room was never de-feathered or cleaned, the best I got was replacement of pillows. But that did not happen until I complained multiple times, and even then, they left feathered pillows in the room. So I brought it to the front desk.
2. My company provided a card authorization form for the room, and my card was to be used only for incidentals. When I checked in, I said that my card was only for incidentals, however your team charged my card the full amount for the stay, and my bank declined it as fraud and I had to contact my bank to make sure my card did not get cancelled while I am on a business trip. I called and spoke with Frank at the front desk and he said that he would take care of it. However, at 4:30am, it happened again, and I got another fraud alert stating that you all are attempting to charge my card. When I called to speak to the woman at the front desk, she said I had to call back after 7am and speak to someone on the morning shift and was not helpful at all. I spoke with Frank again and he said that you all made one charge and that it would be reversed and shouldn’t have happened. My issue is, why am I being charged when I am still in the middle of my stay and you all have a card authorization on file and a different card on file that is supposed to be charged for the room? My company called again and verified that you all had the card that should be charged, and Desmon stated that it was on the account and that I shouldn’t be getting charged and that other charged should have never happened. So what is going on?
3. When I returned on Wednesday from working all day, I get a call from a woman (I cannot remember her name) stating that my reservation ended on the 9th and that I needed to come down to the lobby to address the issue. I booked my reservation over a month ago for 4/8-4/12. So after working 9 hours, needing to take a nap (but cant because my room never was de-feathered) and shower and change before another evening meeting, I have to go down stairs and address another mistake that you all made. Although my reservation was reinstated, my question again is what is going on with you all? There was no explanation other than the system kicked me out.
4. And to top it off, after working an 11 hour day, I get back to my room tonight, and my housekeeping left my DOOR OPEN! To come back to my room, with my door open, with my personal belongings in it, including laptop and jewelry, my medication, and clothing, is completely RIDICULOUS! And no I did not leave it open, because it was clear that someone from housekeeping poorly cleaned my room. My bed was made and this time they took the trash out however they did not take all the dirty towels, they didn’t restock the coffee or tea, and the shower still looked dirty. The general cleanliness of this room and hotel is disgusting. I had ants. There werestains. The tv barely worked, and the AC/Heater unit didnt work properly.
2. My company provided a card authorization form for the room, and my card was to be used only for incidentals. When I checked in, I said that my card was only for incidentals, however your team charged my card the full amount for the stay, and my bank declined it as fraud and I had to contact my bank to make sure my card did not get cancelled while I am on a business trip. I called and spoke with Frank at the front desk and he said that he would take care of it. However, at 4:30am, it happened again, and I got another fraud alert stating that you all are attempting to charge my card. When I called to speak to the woman at the front desk, she said I had to call back after 7am and speak to someone on the morning shift and was not helpful at all. I spoke with Frank again and he said that you all made one charge and that it would be reversed and shouldn’t have happened. My issue is, why am I being charged when I am still in the middle of my stay and you all have a card authorization on file and a different card on file that is supposed to be charged for the room? My company called again and verified that you all had the card that should be charged, and Desmon stated that it was on the account and that I shouldn’t be getting charged and that other charged should have never happened. So what is going on?
3. When I returned on Wednesday from working all day, I get a call from a woman (I cannot remember her name) stating that my reservation ended on the 9th and that I needed to come down to the lobby to address the issue. I booked my reservation over a month ago for 4/8-4/12. So after working 9 hours, needing to take a nap (but cant because my room never was de-feathered) and shower and change before another evening meeting, I have to go down stairs and address another mistake that you all made. Although my reservation was reinstated, my question again is what is going on with you all? There was no explanation other than the system kicked me out.
4. And to top it off, after working an 11 hour day, I get back to my room tonight, and my housekeeping left my DOOR OPEN! To come back to my room, with my door open, with my personal belongings in it, including laptop and jewelry, my medication, and clothing, is completely RIDICULOUS! And no I did not leave it open, because it was clear that someone from housekeeping poorly cleaned my room. My bed was made and this time they took the trash out however they did not take all the dirty towels, they didn’t restock the coffee or tea, and the shower still looked dirty. The general cleanliness of this room and hotel is disgusting. I had ants. There werestains. The tv barely worked, and the AC/Heater unit didnt work properly.
Anyone could have come in my room and stolen my belongings because of the negligence of your staff. Also, it is a safety issue, for your staff to not make sure, that they close the doors of the guest! When I got back and saw my door open (which I have a witness because a colleague walked me to my room and waited for me to check to make sure no one was in it before they left), I called the front desk and complained and they said they were going to have the housekeeping manager call me back. I waited for half an hour and no one called me. Then when I called the front desk back no one answered. I called 3 times from my room and no one answered. I didn’t get an answer until I called from my cell phone and asked to speak with a manager. The fact that staff is now avoiding me, even though I have not raised my voice, I have not cussed at them, I have been as patient and calm and have given quiet a bit of grace and this is ridiculous.
Posted byCorporate
on22 April 2025
Hi Valued Guest,
We appreciate you choosing to stay at the Crowne Plaza Hotels & Resorts Atlanta - Midtown, and thank you for being one of our IHG One Rewards members.
We strive to provide relaxation to our guests, and I'm sorry to learn about the situation. I want to personally thank you for sharing your thoughts. I've passed along your feedback to our hotel team so we can improve for the future. I also sent you an email to discuss your experience further.
We are grateful for the chance to be part of your stay.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A modern Northampton hotel within easy reach of the town centre, with a smart restaurant and excellent event facilities.
Holiday Inn® Northampton hotel is less than 10 minutes drive from central Northampton and well situated for exploring the surrounding countryside. The M1 is an eight-minute drive away, and it is less than three miles to Northampton Railway Station. You can reach London Luton Airport (LTN) and Birmingham Airport (BHX) in less than an hour by car. Buses stop just steps from the hotel and parking is free for all guests.
Pop into Northampton to browse its shops, eateries and cultural spots such as Northampton Museum and Art Gallery. Within half an hour by car from the hotel, you can explore the gardens at Woburn Abbey, tour Althorp Estate or watch motor racing at Silverstone.
If you're here on business, you can host an event for up to 70 delegates in the hotel's four well-equipped meeting rooms. Planning a wedding? The hotel can cater for up to 70 guests, with outdoor spaces providing a leafy backdrop for photos. Friendly staff serve a delectable selection of tasty, modern dishes in the hotel restaurant. After dinner, grab a coffee and use the free Wi-Fi to check emails in the laid-back lounge, Burn off energy in the Fitness Centre and choose from a pillow menu for a great sleep. Kids stay and eat free.
Overall1 out of 5
Hotel needs updating
By Poro
from Hertfordshire
As part of my booking it is requested to not have a room on the ground floor. Upon checking in this is where I was placed and requested if I could move to another room. I was then put in a room on the 2nd floor that smelt damp, and I could see water marks on the wall from the clinging. after a couple of hours in the room I was suffering with my chest, sinuses and breathing so asked if I could move room, which was not possible due to being fully booked. I have to move to a holiday inn express in Milton Keynes, which also had the M1 closed so took nearly 40 mins. And did not get to the hotel until nearly 11.30pm! I then returned to the hotel and was kindly offered an exec room. Although large it was still very dated and window was partially open but blocked to be able to close/open it. The room was also opposite the lift so constantly heard a noise until late. Staff were very helpful and tried to help. The hotel needs renovating. I will not be staying here again.
Posted byCorporate
on22 April 2025
Hi Poro,
Thank you for staying at our Holiday Inn Northampton and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Silver Elite members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Immerse yourself in panoramic ocean views and vibrant sunrises at InterContinental The Clement Monterey. Overlooking the sapphire waters of Monterey Bay on historic Cannery Row, our waterfront hotel is where beauty and luxury collide. Treat yourself at the tranquil spa, enjoy waterfront dining, or host your next memorable event. The Clement Monterey is an inspiring Monterey Bay hotel with modern luxury and coastal charm. Escape to the California Coast and feel the spirit of Monterey.
Overall1 out of 5
Don’t use Valet or wait in the pregnant woman’s line at front desk
By ValetRuinedHerBumper27
from Monterey, CA
Hotel experience inside was wonderful, housekeeping, room service, event staff, bar staff, amazing. The front desk staff were mixed, there was a blond pregnant woman who was the only reason the internal hotel experience wasn’t 100% - both times we interacted with her were less than pleasant for an unexpected and undeserving attitude, but there were plenty others like Josh and another young man with a name starting with an S who made up for her uncalled for mood.
The most devastating part of our visit was that we used valet and on our second night at the hotel, the car was returned to us at checkout with a nail jammed into the rear bumper, sharp long rusty point coming right out…and when brought up to the attendant AND the valet “supervisor/manager” on the phone while waiting, they could care less. The most he went out of his way to say while he was too busy to care was he could help get someone to start a claim for us if we really needed to…….unacceptable, I agree.
For what it’s worth, I didn’t choose this hotel. I was here with my company for a conference the whole week. Would have checked reviews, as I place weight on the valet reviews - of which, this hotel’s were on point when they called out their horrendous experience…just like mine.
Posted byCorporate
on22 April 2025
Hi Valued Guest,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the InterContinental Hotels & Resorts The Clement Monterey.
Our goal is for our guests to experience personalized hospitality with us, and I'm sorry to hear about what happened. We're committed to meeting and exceeding your expectations every visit, so I shared your feedback with our hotel management to improve guest satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
Thank you for bringing this to our attention. We can't wait to welcome you back for your next visit.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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