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- Review comment count78673
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- First review comment14 February 2017
- Last review comment17 May 2025
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Welcome to The Holiday Inn Express & Suites® Smithfield-An IHG Hotel, ideally situated off of exit 95 on I-95 in the historical Johnston County Area. Our hotel provides affordable, comfortable & friendly accommodations for both leisure & corporate travelers while exploring the area. The Holiday Inn Express Smithfield is just minutes from nearby companies, including Caterpillar, Sysco, Novo Nordisk, BLW Precisions & Northeast Foods . We offer a 24 hour business center and complimentary high-speed Wi-Fi access in all guest rooms, public areas & meeting spaces that provides the resources needed for a productive trip. For leisure travelers, our hotel offers easy access to unique attractions like The Ava Gardner Museum, The Johnston County Country Club, The Hinnant Family Vineyard, & The Carolina Premium Outlets which keeps shoppers occupied for hours. Patrons of the arts can attend a show at The Rudy Theater . Guests can enjoy the comforts of an indoor heated pool and a 24-hour fitness center that help you maintain your workout routine while away. You can join us each morning at the complimentary Express Start Breakfast Bar, which features a number of hot & cold items. Book with us today to indulge in our fabulous "home away from home".
Overall
2 out of 5
Bad cleaning service of room.
By Nic 99
from Pittsburgh, PA
Hotel charges our 6 day stay to the credit card as soon as we check in. Have to request full cleaning service of room as if they are in Covid cleaning mode. And you get full cleaning every other day. They are charging full price for the rooms. On the fourth day of our stay we came back to our room after dinner and it was not serviced at all. I went to the front desk and got towels. The person behind the counter said someone would bring K cups and drinking cups up to the room. That never happened. The day when we come back to the room I saw the cleaning person working on a room past ours. Ours was not serviced yet. So i went and asked the lady if she was going to do our room. She asked if we needed service. I replied it has not been serviced in two days. Finally it got serviced. Service is terrible at this hotel and will not stay here again.
Posted byCorporate
on17 May 2025
Hello Nic 99,
Thank you for staying at our Holiday Inn Express & Suites Smithfield - Selma Interstate 95. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.
Thank you for staying at our Holiday Inn Express & Suites Smithfield - Selma Interstate 95. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to our beautiful hotel in Amarillo, Texas!
Nestled in the heart of the Texas Panhandle, our hotel puts you near Amarillo’s best attractions. The iconic Cadillac Ranch is just 10 minutes away on historic Route 66. The second-largest canyon in the United States—Palo Duro Canyon—is an easy 30-minute drive from our Amarillo hotel. And with a location right off I-40, our hotel is a convenient stop whether you’re passing through or staying awhile.
When you're not exploring Amarillo, take advantage of our exceptional meeting space, perfect for conferences, corporate events, and social gatherings. Our versatile venues feature state-of-the-art technology, customizable layouts, and seamless service to ensure a successful event. After a productive day, dine at Flame Grill Restaurant and Bar for breakfast and dinner, stay active in our fitness center, or unwind in our spacious pool and jacuzzi.
In your comfortable room, you’ll find an ergonomic workspace, a lounge chair, plush beds, and a flat-screen TV.
We look forward to welcoming you to an oasis of rest and relaxation at our hotel in Amarillo!
Overall2 out of 5
Staff won't call ahead before they cancel your reservation. Then imply that you look like something is wrong with you? What the heck does that mean?
By Arielle
from Farmington, Ar
My poor mother drove 18 hours to check in. No courtesy call letter us know that there was an issue with our payment option. Instead of calling they canceled my reservation and insulted my mother's appearance as "something wrong with her?" She just drove 18 hours!!! So yeah be ready for no heads up and an angry mother!! Thanks Holiday Inn!!!
Posted byCorporate
on17 May 2025
Hello Arielle,
Thank you for staying at our Holiday Inn Amarillo West Medical Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Amarillo West Medical Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A modern waterside hotel close to Cardiff Bay and the city centre, with free Wi-Fi, on-site parking and included Express Start Breakfast
With its handy location between Cardiff Bay and the city centre, and overlooking Bute East Dock, Holiday Inn Express® Cardiff Bay hotel makes a convenient base. It's a mile from Cardiff Central railway station and 10 minutes on foot from Cardiff Bay station . It's a five-minute walk to the nearest bus stop, where you can catch the Cardiff Baycar bus into the city. Cardiff International Airport (CWL) is half an hour's drive away.
A 10-minute walk from the hotel, the rejuvenated Cardiff Bay area is home to restaurants and bars and the Wales Millennium Centre . Walk 15 minutes north from the hotel, and you'll reach central Cardiff, where the sights include the Principality Stadium , formerly known as Millennium Stadium, and Cardiff Castle .
The hotel's central location also suits business travellers. on-site parking and free Wi-Fi .
Each morning you can enjoy our hot item buffet, as well as continental choices, at the inclusive breakfast buffet . At the end of a busy day, unwind with a cold beer or a glass of wine in the hotel bar .
Overall3 out of 5
Disappointing
By Deronda77
from Bournemouth
We asked for a quiet room and we were allocated a room on the dock side where there was a lot of noise from traffic and extractor fans. The hotel management refused to change our room for us, even though we checked in early.
Posted byCorporate
on17 May 2025
Hello Deronda77,
Thank you for staying at our Holiday Inn Express Cardiff Bay. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Express Cardiff Bay. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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