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    14 February 2017
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Stay at our modern Dusseldorf hotel near the Main Train Station and Old Town – Altstadt. The Holiday Inn Express® Dusseldorf – Hauptbahnhof is a 20-minute drive from Dusseldorf International Airport (DUS) and a 15-minute drive from Convention Center Dusseldorf. Walk to the S-Bahn stop in Hauptbahnhof to explore Dusseldorf City Centre, the KÖ shopping district, Rhine Tower, MedienHafen, an architectural landmark, Classic Remise, and the Kunstpalast museum. Wake up refreshed in contemporary guestrooms with large workspaces, and smart TVs. Start your day with a hot breakfast buffet at our Express Café. Stay productive in our lobby lounge and coworking space. Relax over a local beer at the hotel bar or walk to the eateries around beautiful Haifa Park.
 
Overall
1 out of 5
1 out of 5
Staff guy is very bad
By ZOE QIN from Shanghai
Staff guy is very bad. Say bad word and threaten customers, it is my first time meet someone like this. Very disappointed.
Customer avatar
Posted by
on19 May 2025
Hi ZOE QIN,
Thank you again for your stay with us at Holiday Inn Express Düsseldorf - Hauptbahnhof. We appreciate your business. Our goal is to provide a comfortable and welcoming environment where guests can relax and recharge, and I’m sorry we missed the mark this time.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites Birmingham-Inverness in Birmingham, AL, your ideal gateway to the Birmingham area. Our long-term stay hotel is conveniently located at US 280 near Birmingham, Inverness, and Hoover. If you are traveling on business, enjoy our hotel’s proximity to Grandview Medical Center, UAB Hospital, Brookwood Baptist Medical Center, St. Vincent's/Ascension Health, Princeton-Brookwood Baptist Medical Center, Southern Company, McLeod Software, and Corporate Parkway. Our pet-friendly hotel is just minutes from attractions such as the Finley Center, Regions Field, BJCC, Protective Stadium, Summit Mall, Vulcan Park and Museum, Birmingham Civil Rights Museum, and many local restaurants. Watch University of Alabama football games at Bryant-Denny Stadium, just a short drive from our hotel. With our comfortable suites, 24-hour Candlewood Gym, and outdoor pool, your stay at Candlewood Suites Birmingham-Inverness in Birmingham, AL, is designed for relaxation and convenience. We welcome you to your home away from home.
 
Overall
2 out of 5
2 out of 5
Not What I Expected
By Mistie from USA
I travel a lot and prefer places with kitchens as I'm not a fan of eating out every meal. I've come to expect a great staff, cleanliness and well stocked kitchen. This is the first Candlewood that has been disappointing.
I booked a King Suite. I got a big room with the same furniture and a lot of empty space. There was no couch or coffee table which is why I booked a suite. I wanted them. I felt ripped off as I basically got a standard room with a few more square feet that wasn't functional for my needs.
The kitchen cooking utensils were covered in grease from handle to the other end...gross when I touched them. The Spatula was melted at the end and unusable even if it were clean. The sink was dirty and had food from the last guest on it. There were missing dishes. There was no dish rag, I used one from the bathroom. The pots and pans were dirty and had old food stuck on them. The kitchen in general wasn't all that clean. I washed down the kitchen and all the dishes and pots and pans. I also wiped down furniture and walls that needed it. I really wasn't expecting to clean the room after arriving.
I was expecting a 2-burner cook top and ice maker. I got a 1-burner bulky hot plate that made a lot of noise and put out way too much heat. It was hard to keep the room comfortable while cooking. This limited what I was able to make for my meals. There was no ice maker. There was no can opener.
The walls and furniture could use a wiping down as the room was OK but not as clean as it could be. There were obvious places that hadn't seen a good cleaning in a while.
The staff was great and common parts of the building seemed clean. I will continue to us Candlewood Suites. I will not stay at this one again.
Customer avatar
Posted by
on19 May 2025
Hi Mistie,
It's always been a delight for us to host one of our valued IHG® One Rewards Silver Elite members. We appreciate you for staying at the Candlewood Suites Birmingham - Inverness. Thank you for your loyalty and candid feedback. I trust that all is well.
Candlewood Suites wants our guests to feel immediately reassured that they will be in control of their priorities and truly feel free to make themselves at home. I am sorry to learn about your experience during your visit. I've shared your feedback with our hotel management team as a reference for improvements.
I hope we'll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Savor the charming historic riverfront views at our hotel In Astoria, Oregon, history and culture glisten from the banks of the Columbia River. The Astoria Column beckons you to stop in at America's oldest settlement west of the Rockies. Located beneath the Astoria-Megler Bridge and near the intersection of Highways 101, 30 and 26, the waterfront Holiday Inn Express® Astoria hotel is perfect for folks traveling between Portland and Seattle. Astoria Regional Airport is only seven miles away, as well. Business guests love the Holiday Inn Express® Astoria hotel's location. Indeed, it's easy to get to several Astoria, Oregon area companies like Georgia Pacific's Wauna Mill, Port of Astoria, and even the state offices downtown. Moreover, our practical amenities and services are huge hits with travelers, as is our River View room event space. For leisure guests, it's hard to beat our charming coastal town. This hotel in Astoria, Oregon puts you near great activities like touring aboard the 1913 riverfront trolley, visiting Victorian houses nestled in the hillside and uncovering the path of Lewis and Clark at Fort Clatsop. Additionally, we feature an indoor pool and spa. Staying in our non-smoking, pet-friendly Holiday Inn Express® Astoria lets you experience the bold spirit of the Columbia River. When you do, be sure you stay with a name you can trust at price you can afford. Call and reserve your getaway today.
 
Overall
3 out of 5
3 out of 5
Great location, but cleanliness regarding details was missing
By Peacock Family of 8 from Spokane WA
Only problem was getting the bathroom clean from previous guest in the room. Urine was all down the side of the toilet and on the floor, under toilet was black and the bathroom smelled. Asked for it to be cleaned and could not tell if they actually clean it as the smell and stains were still in and around the toilet. Asked for it to be cleaned at the front desk and assumed it would happen, appears it did not.
Customer avatar
Posted by
on19 May 2025
Hi Peacock Family of 8,
I am glad to have been a host to one of our valued IHG® One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Express Astoria for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience the gateway to Kansas in luxury during your stay at our new Goodland, KS hotel. Conveniently located off I-70, enjoy staying in our newly built and modernly designed hotel for your convenience and comfort. Whether your reason for traveling is business or personal our new Goodland, KS hotel can accommodate your needs with our wireless high-speed internet access, 24 hour business center and meeting room, indoor pool, fitness center and our free hot breakfast bar for the whole family. Plus, we have a Steak 'n Shake located next door to the hotel as well as other fast food options just down the road for your convenience. Traveling with family or just want to explore? Be sure to visit our great local spots around town. If you like history you'll enjoy our nearby High Plains Museum and Kidder Massacre Site, while art lovers will enjoy the giant reproduction of Van Gogh's painting of sunflowers on an 80 foot easel and the Carnegie Arts Center. Just minutes away are excellent fishing and hunting opportunities, the Sugar Hills Golf Club and, for Art Deco building enthusiasts, the United Telephone Building, Goodland High School and the Sherman County Courthouse. During your stay at our hotel, explore local town amenities such as the Pioneer Park Complex, Topside Trail, Sand Volleyball Courts and more! Plan your stay at our comfortable modern Goodland, KS hotel today!
 
Overall
3 out of 5
3 out of 5
Breakfast and kitchen staff were amazing
By Kinda sad from Colorado
We were traveling thru and stopped fairly late at night. When I got into bed the sheets felt kinda gritty so I kinda brushed them off without the light on. I was tired and it was late. When I got up in the morning I saw little black bits on the sheets and ran my hands over it and it was gritty like sand. At first I thought oh no bed bugs which I usually check for but didn't see anything. I told the girl at the front desk and she acted liked she could care less; she just said she would have housekeeping look at it. When I said something about bedbugs she just huffed and said we spray for that. I just felt felt put off by her.
The kitchen staff couldn't have been better They were so nice and accommmodating. If I was just rating them I would give them 5+ especially the lead woman.
Customer avatar
Posted by
on19 May 2025
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG® One Rewards Gold Elite members. Thank you for staying at the Holiday Inn Express Goodland Interstate 70 for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled between Six Flags Fiesta Texas and SeaWorld® San Antonio, Holiday Inn Express & Suites San Antonio NW near SeaWorld blends comfort and convenience with exceptional service for a welcoming home-away-from-home experience. Our prime location provides easy access to top attractions like the Culebra Creek Soccer Park, National Shooting Complex, and San Antonio Zoo. Explore the iconic Downtown Riverwalk and visit The Alamo. We are also conveniently close to Valero, QVC Network, Christus Santa Rosa Hospital, and Lackland Air Force Base, as well as educational hubs like the University of Texas San Antonio (UTSA) and NW Vista College. Elevate your stay with top amenities like our Fitness Center, outdoor pool, and complimentary Express Start™ Breakfast buffet. Host meetings in our versatile meeting space, take advantage of our Business Center, and enjoy free parking with a free EV charging station, and free Wi-Fi. At the end of the day, unwind in our spacious guest rooms with premium bedding and thoughtful touches. Stay, play, and relax in the heart of San Antonio!
 
Overall
3 out of 5
3 out of 5
Rooms are not clean
By TXD80 from Texas
The staff and location are wonderful. The rooms were not clean. The bathrooms were also not well cleaned.
Customer avatar
Posted by
on19 May 2025
Hi TXD80,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express San Antonio Northwest near SeaWorld for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
1 out of 5
1 out of 5
Room 1624
By Karim from Texas
My room has many issues, the shower didn't work, tv didn't have any functional channel, the internet coverage was poor, since arrived the room have a weed stentch...
Customer avatar
Posted by
on19 May 2025
Hi Karim,
Thank you for choosing to stay at the Crowne Plaza Atlanta-Midtown and for being one of our IHG® One Rewards Silver Elite members.
We work hard and strive to be a haven for relaxation, and I'm sorry to hear about what happened. I shared your feedback with our hotel management to increase customer satisfaction. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Hotel & Suites Oklahoma City North When looking for a great hotel in Oklahoma City, you’ll appreciate our central location to all major businesses as well as a variety of attractions. Our location, just off of Highway I-235 (Broadway Extension) and near I-44, I-40 and I-35, puts you within minutes of everything the city has to offer. Business travelers who need to stay close to their clients will be glad to know that our Oklahoma City hotel is centrally located and a 5 minute drive Downtown. Within a 5 mile radius, you will discover the State Capitol, Amateur Softball Association Hall of Fame, Cowboy Hall of Fame Museum, Paycom Center, Top Golf, Ifly, DBat, Bricktown, Remington Park and Casino, OKC Zoo, Penn Square Mall. Our full service hotel will provide you with all of the amenities you need including an on-site restaurant and lounge and meeting space for any type of event including weddings and corporate meetings. Guests can choose from various room types including deluxe rooms and suites. All rooms come with a refrigerator, microwave, and Keurig Coffee maker. Wi-Fi is complimentary in all guestrooms and public areas. Business and leisure travelers will enjoy perks like our 24-hour Fitness Center, snack shop, Business Center, on-site laundry, wireless Internet access, indoor pool and hot tub.
 
Overall
1 out of 5
1 out of 5
Not as described at all, rooms weren’t cleaned good, stains on furniture would never stay here again.
By NotI from Texas
I’ve put everything in the comments already, rooms weren’t cleaned, couldn’t get comfortable on the bed, the entire hotel was not as pictured.ey cards never worked.
Customer avatar
Posted by
on19 May 2025
Hi NotI,
Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the Holiday Inn & Suites Oklahoma City North.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about what happened. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management so that we can improve and deliver exceptional hospitality.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
 
Overall
1 out of 5
1 out of 5
this was the worst hotel experience I've ever had in my long life
By disgusted parent from new york
do not stay in this hotel the only thing out of a list of about 50 things I can think of that was OK was the mattress and the bedding -everything else was absolutely horrible... shame on the owners for stealing people's money!
Customer avatar
Posted by
on19 May 2025
Hi Valued Guest,
Thank you for choosing to stay at the Candlewood Suites Syracuse-Airport and for being a valued IHG® One Rewards member.
We aim for our guests to unwind and recharge in our serene and peaceful environment, and I'm sorry to hear about what happened. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs. I've sent a separate email to discuss this further, and I hope you can look it over when you have time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This hotel is conveniently located on Al Madinah Road, less than a ten-minute drive from King Abdul Aziz International Airport, and a five-minute walk from Hera Mall. It is also close to the Jeddah Exhibition Centre and the splendid Mall of Arabia. Business and leisure travellers in search of relaxation in a sophisticated setting indulge their senses and delve into the refined charm of local heritage. Discover relaxing accommodations in our 180 spacious rooms and suites in Jeddah, Saudi Arabia hotel, and indulge in delicious cuisine with all-day dining. Relax in our elegant rooftop pool garden and work out in our state-of-the-art gym with spectacular cityscapes as your backdrop. Our exclusive wellness area, with a sauna, steam room, massage, Moroccan baths, scrub rooms, and foot spa, provides revitalising therapy, while complimentary high-speed Internet lets you stay connected during your stay. With six multi-purpose meeting halls, corporate events can be hosted with ease, comfort, and convenience. The Holiday Inn Jeddah Gateway luxury hotel invites visitors to relax, recharge, and be inspired. With authentic artisanship at every turn, welcoming smiles around every corner, and delicious cuisine on offer, the hotel is always looking for new ways to enliven your adventure.
 
Overall
1 out of 5
1 out of 5
Sleepless Night
By MAAA from Dammam
The AC in the room was so noisy causing me lack of comfortable sleep. I am surprised that no maintenance to check on something like that. Either fix the issue or take off room from list.
Customer avatar
Posted by
on19 May 2025
Hi Maaa,
We appreciate you taking the time to leave a candid review.
We aim to pioneer a memorable stay experience for our guests, and I'm sorry to hear about what happened. I shared your feedback with our local team to determine the necessary steps to strengthen our hotel standards. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
Again, thank you for choosing to stay at the Holiday Inn Jeddah Gateway and for being one of our IHG® One Rewards Silver Elite members.
We'd be delighted to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Centrally located near area corporations and Anaheim attractions, the new Holiday Inn Express Fullerton – Anaheim hotel is the newest hotel near Disneyland. The hotel’s location offers convenience without sacrificing comfort or peace of mind. It is the perfect home base, whether you are in Orange County for business or on vacation. The hotel’s proximity to Fullerton area corporations such as Bank of America, B/E Aerospace, CKE Restaurants, Danaher, Kimberly Clark, Raytheon, St. Jude Medical and UTC Aerospace is ideal for professionals. Disneyland Resort is just four miles away. The Anaheim Convention Center, attractions like Knott’s Berry Farm and Crystal Cathedral, and sports venues such as Angel Stadium and Honda Center are only minutes away from our convenient location. Orange County is a shopping mecca, with MainPlace Mall and The Outlets at Orange nearby. Our new, contemporary guest rooms are among the first to feature our brand’s latest design, Formula Blue, which puts sleep quality and simplicity at the center of our guest experience. Our complimentary Express Start Breakfast provides a delicious variety of hot and cold breakfast favorites served in our Great Room each morning. Maintain your lifestyle with a workout in our Fitness Center, featuring the latest in equipment. We invite you to come experience why the “smart traveler” chooses the Holiday Inn Express Fullerton – Anaheim hotel today!
 
Overall
1 out of 5
1 out of 5
Finished, done with this site. Run don't walk, run.
By Socks hotel from Surprise ARIZONA
One half star. Never come back. Never to a friend.
Customer avatar
Posted by
on19 May 2025
Hi Valued Guest,
Thank you again for your stay with us at Holiday Inn Express Fullerton - Anaheim. We appreciate your business. Our goal is to provide a comfortable and welcoming environment where guests can relax and recharge, and I’m sorry we missed the mark this time.
We strive to champion your business and leisure travels. I am sorry your experience was not as expected. I've communicated your feedback to our hotel management. I trust that they will take the necessary actions to identify the areas that require improvement.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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