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- Review count1
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- First reviewApril 30, 2025
- Last reviewApril 30, 2025
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- Average rating1
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Louise's Reviews
InterContinental Tokyo Bay is an iconic, luxury waterfront hotel situated on the Tokyo Bay. Relax in a spacious guest room and enjoy panoramic views of the Tokyo skyline. Our prime location in central Tokyo allows for convenient travel to and from popular cultural destinations, downtown shopping districts, business events, and airports. Our concierge team is committed to creating a personalized travel experience for you, giving you insider tips and helping you uncover a new side of Tokyo.
Overall Experience
1.0
/
5
Horrific service and refusal to serve me
ByLouise
fromFine
PostedApril 30, 2025
No, I do not recommend this property.
Your employee refused to serve me and asked me to leave the restaurant/6th floor lounge because I did not have a reservation. The lounge was empty except for one table with 2 people. I was told 7 times, NO RESERVATION!!! I asked and translated over and over how do I make a reservation and was asked to leave. I had to get a 2nd and then 3rd employee to get assistance before I was told I could sit in another spot. You are 5 star hotel, your employees should understand basic English or be able to use their phone to translate. All I got was the blank stare and was told NO RESERVATION!!!! You ruined my afternoon!!!!
Reason for Visit:It was Leisire till I was refused servic
Next Destination:None of your business
ProsRoom Cleanliness
Consrefused to serve me and advised me to leave
Staff and Service
2.0
/
5
Room and Comfort
5.0
/
5
Value
1.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Knowledgeable Staff
2.0
/
5
Memorable Experience
2.0
/
5
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ByLouise
fromFine
fromFine
Age:50-64
Traveler Type:Leisure
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