Seamless and accommodating check-in experience as we were able to park our rental car briefly as we check-in. Nagomi lounge is phenomenal - all the staffs there are fantastic and we would prefer this lounge over the traditional Club lounge on the high floor any day of the week. The breakfast and dinner at Nagomi lounge are our best meals in Japan, to our surprise. Please keep providing the service since I have now recommended it to many of my work colleagues who plan to visit Tokyo in the next 12 months.
Bed, views etc are awesome - we have no complaints.
Only improvement opportunity we see is the offerring for breakfast if the customer had to leave early for airport. At some intercontinentals I have been offered breakfast box in the past, it would be nice if the team is able to offer the same especially when the breakfast is opening quite late at 7am or 8am, when some other intercontinentals have breakfast from 6am or 6:30am.