I'm in the wine business, and stay here frequently. It's an outstanding hotel, by far the best high-end option in Bordeaux for business or pleasure. An incomparable location directly opposite the Opera, extremely comfortable rooms, and above all, really superb service from the concierge, to the front desk, to housekeeping. We're always greeted with genuine warmth, the staff mostly recognize us straightaway from previous stays, and we're usually offered some sort of complimentary room upgrade as well. On our last visit, Agatha from Guest Relations really went out of her way to make our check-in experience as pleasant and efficient as possible. A request my wife had made on a previous visit for an extra duvet in the room had been quietly noted on their client management system, and it was there in the room when we walked in, without asking. This is a big property with high turnover, but it truly feels like a home from home in Bordeaux. My favorite IHG hotel in France, by far.