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    February 14, 2017
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    March 19, 2025
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Corporate's Review Comments
 
Discover comfort and convenience at Holiday Inn Express & Suites Salem North – Keizer. Our hotel is located in the Keizer Station Shopping Center, providing easy access to attractions like Woodburn Premium Outlets, Volcanoes Stadium Baseball Park, and Wallace Marine Park Softball Complex. Enjoy the added benefit of Keizer's lower tax percentage compared to Salem, making your stay even more economical. Explore the beauty of Oregon with visits to the Oregon Garden and the scenic Oregon Coast, just a short drive away. Enjoy local charm by strolling through Keizer Rapids Park or teeing off at McNary Golf Course. Wine enthusiasts will love the nearby Willamette Valley, home to over 500 wineries. Our hotel offers modern amenities, including a boardroom for meetings, a Business Center, a Fitness Center, an indoor pool, and free Wi-Fi.
 
Overall
3 out of 5
3 out of 5
Late Check Out Requests
By Dan R from Seattle
This is the only IHG that never grants me a late check out the night before. I have to call at 10am the morning of check out. Defeats the purpose if I want to sleep in. I understand it may not be feasible depending on a few things, but I have to believe they know how many rooms are pre-booked, staff availability and whatever else is needed to make that determination. It would be nice if this one location (so far for me) can figure this out.
Customer avatar
Posted by
onMarch 18, 2025
Hi Dan R,
Thank you for staying at the Holiday Inn Express & Suites Salem North - Keizer and leaving us feedback. We appreciate you as an IHG One Rewards Gold Elite member and your loyalty since 2010. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This affordable Walt Disney World Good Neighbor® Hotel offers 140 rooms located in the heart of Lake Buena Vista. Experience warm hospitality and ultimate convenience at the Holiday Inn Express and Suites Orlando - Lake Buena Vista hotel in Orlando, just moments from the main gate and the perfect home base for your Orlando vacation. Enjoy easy access to SeaWorld®, Discovery Cove, Universal Studios Florida, Universal's Islands of Adventure (The Wizarding World of Harry Potter), Premium Outlet Mall, and the Orange County Convention Center. From theme parks to world-class golfing and shopping, there’s something for everyone to enjoy. Find many great amenities waiting in your room, including free high-speed Internet access and a 49-inch HDTV. Enjoy the convenience and comforts of home with a microwave, refrigerator, and coffeemaker in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Enjoy a dip in the pool or lounge in the lobby with 24-hour tea and coffee service. Reenergize with a workout in the modern Fitness Center. Business travelers will appreciate our hotel's proximity to Orlando Health UF Health Cancer Center - Dr. Phillips, Lockheed Martin, Cardinal Health, and Blue-green resort our business center with copy, fax, and print services.
 
Overall
3 out of 5
3 out of 5
GREAT LOCATION AND STAFF
By CZECHMAN from ILLINOIS
THIS HOTEL IS IN A GREAT LOCATION AND HAS A GREAT STAFF OF PEOPLE AND A MANAGER WHO CARES
ABOUT THE GUESTS. UNFORTUNATLY A COUPLE OF PROBLEMS CAUSED GUESTS TO BECOME IRATE OVER ONLY 1 OF 2 ELEVATORS WORKING AND NO ROOM PHONES OR HOUSE INTERNET WORKING. THINGS HAPPEN AND WAITING FOR REPAIR PEOPLE IN ORLANDO CAN TAKE UP TO 3 WEEKS, I KNOW THIS FROM EXPERIENCE. THE HOTEL IS CLEAN AND COMFORTABLE, THE BREAKFASTS ARE VERY GOOD SO I WILL CONTINUE TO STAY AT THIS VENUE. IF YOU HAVE DOUBTS JUST CALL THE LOCAL PHONE NUMBER AND ASK IF THERE ARE ANY PROBLEMS OR CONSTUCTION AT THE TME YOU ARE PLANNIG TO STAY.
Customer avatar
Posted by
onMarch 18, 2025
Hi CZECHMAN,
Thanks for staying at the Holiday Inn Express & Suites Orlando - Lake Buena Vista. We appreciate you as an IHG One Rewards Platinum Elite member and your loyalty to our brands since 1995. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Thank you for your feedback. We look forward to your next stay!
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Be near nature and night life that Ft. Lauderdale Florida has to offer at Staybridge Suites Ft. Lauderdale Airport - West . Minutes from the white sand beaches of South Florida, conveniently only nine miles from the Fort Lauderdale–Hollywood International Airport, makes this Staybridge Suites the perfect destination property to experience everything Ft. Lauderdale is known for. Kayak through Dr. Von D. Mizell-Eula Johnson State Park and Anne Kolb Nature Center to experience South Florida’s mangroves. Minutes from the hotel you can visit the Seminole Hard Rock Hotel & Casino - Hollywood, FL, which offers dinning, and shopping options. Just a short drive from the Staybridge Suites Ft. Lauderdale Airport – West hotel, is Las Olas Boulevard . Las Olas Boulevard in the heart of Fort Lauderdale, Florida is at the forefront of everything from fashion boutiques and art galleries, to memorable restaurants, sidewalk cafes and bars... set the stage each evening for South Florida’s most architecturally unique, authentic, and eclectic shopping and dining district. Travelers will feel at home in our spacious studio, one and two-bedroom suites with a fully-equipped kitchen. Amenities include 24-hour business center, free Wi-Fi access, fitness room, free laundry room, outdoor pool, and pantry, our 24/7 convenience store. We offer our guests complimentary scheduled transfers daily to the Fort Lauderdale–Hollywood International Airport.
 
Overall
3 out of 5
3 out of 5
Room
By Quinto from Fort lauderdale
Suite was ok , but ot was missing the ice bucket , the phone wasn't working properly, I had to go down , when I get there the fd agent told me to use a container inside the freezer to gets ice , thought it wasn't ihg standards and the fd agent should show more appreciation to a Diamond member, no eye contact and he wasn't proactive, customer service at check in was poor, looks like he is not liking his job
Customer avatar
Posted by
onMarch 18, 2025
Hi Quinto,
Thank you for staying at the Staybridge Suites Fort Lauderdale Airport - West and leaving us feedback. We appreciate you as an IHG One Rewards Diamond Elite member. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the comfort of the Holiday Inn Erie, located just off I-90 exit 24, south of downtown Erie amidst a hub of shopping and dining. A mere 11.5 miles from Erie International Airport (ERI), our hotel ensures a convenient start and end to your journey. Explore nearby attractions like Splash Lagoon, Erie's exclusive indoor waterpark, and the Millcreek Mall Complex, featuring over 195 stores, restaurants, and entertainment venues. Movie buffs can catch the latest releases at Tinseltown USA movie theater, conveniently located nearby. Animal enthusiasts will love our proximity to the Erie Zoo, housing over 400 animals. Outdoor enthusiasts can enjoy winter adventures at Peek n Peak Resort, just a short drive away. Don't miss must-see attractions like Waldameer Water World, Presque State Park, and the Erie Maritime Museum. We're also near GE, TechnipFMC, LECOM, First Energy, and Parker Hannifin, making it convenient for business travelers. Our accommodations include complimentary Wi-Fi and parking for your convenience. Each room offers cleanliness, comfort, and ample workspace, catering to both leisure and business travelers. As one of Erie's newest pet-friendly hotels, we happily welcome your furry companions. Plus, take advantage of our Indoor Pool and Fitness Center during your stay. For our corporate guests, we provide convenient meeting space on the hotel's first floor. Your satisfaction is our top priority at the Holiday Inn Erie.
 
Overall
3 out of 5
3 out of 5
Holiday Inn Corporate and Holiday Inn Erie Disappoints Senior Guests
By 69 year old travelers from Lebanon, Pennsylvania
Holiday Inn Corporate deleted all of my reward points, 2 weeks before my stay. For a senior citizen and not a business customer, this really upset me, and I no longer have desire to stay in the holiday inn family of hotels. It was not a lot of points but to me it meant something to me. 800 customer service said I did not travel enough in 2024 so my points were forfeited. Never notified in advance. Sad. Never any notice of expiring points. Our electric blinds did not work, parking lot lights and bright sun light were on in our room for 2 nights, circuit breaker blew in the bathroom using hair dryer and circuit breaker had to be reset by Maintenace. No Coffee is the lobby at 9:30 am and 9:45 the next day. lastly, The handi cap room had a bed that was 12 to 14 inches too high for a person in a wheelchair.
Customer avatar
Posted by
onMarch 19, 2025
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG One Rewards members. Thank you for choosing our Holiday Inn Erie for your travel needs and for sharing your thoughts about your stay. I trust that all is well.
We always aim to deliver a great stay experience for our guests, and I am sorry to learn about the issues encountered during your stay. I have checked your account, and please be advised that points expire if there's no qualifying point activity on the account for 12 months. We send out expiration emails 90, 60, and 30 days in advance of point expiration. Trust that I have shared your feedback with our hotel management team to serve as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We're One of the Best Hotels Sylacauga, AL Has to Offer Of all Lake Martin area hotels, the 100% smoke-free Holiday Inn Express® Sylacauga, AL hotel is the only one that provides quality lodging, excellent amenities and an ideal location for business and leisure travelers alike. We are pleased to offer a name that guests trust and the accommodating spirit they expect. This hotel's Sylacauga, AL location places travelers near some of the area's most popular destinations. Downtown antique shops, boutiques, dining and entertainment are just minutes away and offer something for everyone. Just a few miles from Lake Martin, our hotel's accommodations are ideal for those who enjoy water sports and the outdoors, as well. DeSoto Caverns Park, where visitors enjoy everything from cavern tours and panning for gold, to mini golf and go-carts, is also nearby. Guests of this hotel's Sylacauga, AL facility enjoy close proximity to local businesses including Farm Links, Fleetwood Metal, Heritage, Imerys, Nemak USA, Omya, Koch Foods, Westfalia, Fiat, UPS and more. The Coosa Valley Medical Center is less than five miles away, as well. With a 24-hour business center and free, wireless Internet access, business travelers have what they need for a productive trip. With additional amenities including an fitness center and a complimentary, hot breakfast, our hotel's Sylacauga, AL accommodations are the smart choice. Call today!
 
Overall
3 out of 5
3 out of 5
Manager did her best to make it right.
By BDubs13065 from MI
Doing the best they can with what they have. Staff are limited by the aging property. Good breakfast. Aging property. Needs a facelift. Furnishings were ok.
Customer avatar
Posted by
onMarch 19, 2025
Hi BDubs13065,
Thank you for staying at our Holiday Inn Express Sylacauga and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated in North Austin’s Premier Technology Corridor, the Staybridge Suites Austin North Parmer Lane is the newest place to stay for both leisure and corporate travelers. Our superb location offers easy access to much of what Austin has to offer! Whether you are out for the day on Lake Travis , visiting UT Austin , playing a game at Walnut Creek Metropolitan Park or here to catch an event at Circuit of the Americas , we will ensure you feel right at home. Here on business? We are conveniently located near employers such as Samsung Austin Semiconductor, Dell, ASML, Tokyo Electron, Applied Materials, Apple, Intel, Oracle, GM Innovation Center, IBM and many more! Following your adventure in and around Austin or after a day at the office, return to the hotel for a relaxing stay in our suites with lush bedding, full kitchens, flat screen TV’s, Wi-Fi and pullout sofas. Cool off by taking a dip in our outdoor pool, relieve some stress in our modern gym or simply relax and unwind at our evening social reception, each Mon-Wed where you can enjoy beer, wine and a light meal. Our hotel also features a variety of services and amenities included in your stay, such as a hot full breakfast each morning, complimentary use of our laundry room, the Pantry with snacks and an outdoor BBQ Pavilion . We can even host your next meeting or social event for up to 30 guests.
 
Overall
2 out of 5
2 out of 5
Bad staff and bad rooms. Needs a face lift
By Triple G 123 from Austin, Tx
The check experience was horrible. I would not recommend this hotel to people I don’t like. The staff needs to be better trained and the LLC that owns the hotel needs to be more conscious about customer service than charging someone almost 5 dollars for a toothbrush, where if you stay at a Holiday Inn express it’s complementary. Bottom line stay away.
Customer avatar
Posted by
onMarch 19, 2025
Hi Triple G 123,
Thank you for staying at our Staybridge Suites Austin North Parmer Lane and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A La Plata, MD Hotel to Inspire You Don't settle for just any hotel in La Plata, Maryland. The Holiday Inn Express La Plata hotel will inspire you to get more out of your stay. Our hotel is ideally located in Southern Maryland on route US-301, providing easy access to many local points of interest. You'll accomplish more, you'll relax more & you'll see more. Experience the rich American heritage and history of Charles County at nearby Port Tobacco Courthouse, Friendship House and Dr. Samuel A. Mudd House. Attractions include College of Southern Maryland , African American Heritage Society, Indianhead Naval Surface Warfare Center Dahlgren Naval Surface Warfare Center , Maryland International Raceway ; Smallwood State Park & St. Charles Towne Center Shopping Center. We inspire you to get more, and we offer the exemplary hotel amenities to help make it happen. Take advantage of free high-speed Internet, a hot breakfast every morning & the most spacious rooms in La Plata. Enjoy these amenities: free Wi-Fi, free Express Start Breakfast Bar, swimming pool , fitness center, guest laundry facilities, Priority Club Rewards, spacious guest rooms, microwave, mini-fridge, coffeemaker, cable TV & express check-out service. The hotel's meeting facilities are capable of handling groups up to 200 people for most events and business functions. Thank you for choosing Holiday Inn Express La Plata by IHG.
 
Overall
2 out of 5
2 out of 5
LaPlata
By Joanne56 from Smithfield, VA
This is a very noisy hotel. To be fair it is located on Hwy 301 which contributed to the increased noise. I will not stay at this location again. The food provided for the Free Breakfast was terrible, rubbery cold eggs and nothing for dietary challenged guests.
Customer avatar
Posted by
onMarch 19, 2025
Hi Joanne56,
Thank you for staying at our Holiday Inn Express La Plata and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Tampa-Westshore is exceptionally located in the Westshore Business District, near top attractions, including Raymond James Stadium and International Mall. The close proximity of Tampa International Airport as well as the Tampa cruise port makes this Tampa hotel ideal for your next trip. Hospitality is our only business and our team is prepared to show you why this hotel is consistently in the top 20 of all Tampa Hotels. Whether you’re traveling for business or pleasure, you will appreciate our upgraded rooms, complimentary internet, complimentary airport shuttle, an outdoor heated pool, a 24-hour fitness center, and our full-service onsite restaurant The Bar 700. We offer complimentary shuttle transportation from TIA and also within 2 miles of the hotel. We have over 12,000 sq. feet of onsite event space and ample parking which also makes this a great destination for meetings, trainings and social events. The meeting space is located in one private area on the ground floor with dedicated access to parking and entrances.
 
Overall
1 out of 5
1 out of 5
Poor management!
By DJulio8 from Spring Hill, FL
Had a horrible stay with no heat in my room on a chilly night. Turned on the heat and cold air came out of the exchanger and then the hotel lied about it to IHG. Bed was horrible. Pillows uncomfortable. No carpet makes floor cold and uninviting. Staff at front desk completely out of tune with my issues. Ruined my night with no sleep and the following day of my mini-vacation. They tried to blame me for their inability to resolve my issues. No healthy choices for breakfast.
Customer avatar
Posted by
onMarch 19, 2025
Hi DJulio8,
Thank you for staying at our Holiday Inn Tampa Westshore Airport Area and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.