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    February 14, 2017
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    March 19, 2025
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Corporate's Review Comments
 
Our clientele will experience true Southern Charm and Hospitality at its finest, here at the Holiday Inn® Rock Hill . We are located right off of I-77, and Dave Lyle Boulevard. We are a full-service hotel, and proudly entirely non smoking. Perfect for leisure as well as corporate travelers, we are conveniently located near Manchester Meadows, Winthrop University, and great local attractions. While staying with us, enjoy dining at our on-site restaurant Kems or discover the many other dining options within walking distance of the hotel. On your free time, take a stroll over to Rock Hill Galleria Mall located right behind the hotel, or take a trip back in time by exploring historic landmarks such as Historic Brattonsville, or the Museum of York County.
 
Overall
1 out of 5
1 out of 5
No Not Recommend!
By Anonymous from Powder Springs, GA
I am writing to formally express my deep concern regarding a serious issue that affected my daughter and several other girls during our stay at Holiday.
On Saturday, March 8th, from approximately 3:15 PM to 6:00 PM, my daughter and other girls swam in the hotel pool. Upon showering and washing their hair afterward, they all experienced extreme burning, itching, and noticeable hair loss. Even after a second shower, a strong chemical smell remained on their skin, and their hair suffered significant damage—breaking off to the point where professional deep conditioning and trimming are now necessary. Additionally, their swimsuits were left with black marks, suggesting an issue with the pool’s chemical balance or maintenance.
I filed a complaint immediately that day and followed up on March 9th. Despite being assured that a manager would contact me, I had to call again on March 10th before finally reaching someone who was aware of the issue but had not yet reached out. The pool remained open for the remainder of our stay without regard to my complaint. The lack of urgency and communication regarding such a serious matter is deeply concerning.
This experience has caused undue distress, damage, and additional expenses. I expect a thorough investigation into the pool’s chemical treatment and a prompt response regarding how this situation will be addressed. I also request reimbursement for the damages incurred, including the cost of professional hair treatment.
I look forward to your prompt response and resolution.
Customer avatar
Posted by
onMarch 19, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Rock Hill. We appreciate you for being one of our IHG One Rewards members and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Balance work and relaxation at the Crowne Plaza® Portland-Lake Oswego hotel with newly renovated rooms, free wi-fi, and easy access to Lewis and Clark College , Portland State University and the Bridgeport Village Mall. Thanks to our prime location along I-5, you can enjoy the charming town of Lake Oswego, visit the Willamette Valley Wine Country with more than 600 prime Oregon wineries, or take a 15-minute drive to downtown Portland for a taste of the city. Plus, hike through the Tryon Creek State Natural Area , or unwind in our heated indoor-outdoor pool. Crowne Plaza® Portland-Lake Oswego is also the ideal event venue for meetings, conferences, beautiful weddings, and it's the perfect place to stay and explore the Portland-Lake Oswego area.
 
Overall
1 out of 5
1 out of 5
Below poor
By Undemanding from Colorado
We made reservations directly and were never told the hotel was under construction. We were given next to a room being renovated. In result we took our breakfast amid sparks and electric saws, awaited and when it arrived, used, the single elevator with construction workers, and evacuated the room during the day when it was impossible to read or rest because of the noise next door where the room was either being refurbished or used as a bombing range.
Customer avatar
Posted by
onMarch 19, 2025
Hi Valued Guest,
It's always a delight for us to host your stays. We appreciate you choosing the Crowne Plaza Hotels & Resorts Portland Lake Oswego as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Atlanta Downtown, just 3 blocks from the MARTA Peachtree Center Station. Our historic hotel was originally built in 1890. Some of the original architecture remains, including the exterior and layouts of some of our smaller room types. Our accommodations also offer free Wi-Fi and free hot breakfast buffet daily. Maintain your workout routine at our expanded 24-hour Fitness Center. Each room is equipped with a microwave, mini-refrigerator, Keurig, and flat screen TV. Note that valet parking is $40/day and there is no self parking available. Given our downtown location, we are easily accessible to all the favorites like the Georgia Aquarium, Georgia World Congress Center, Mercedes-Benz Stadium, State Farm Arena, Centennial Olympic Park, and the Tabernacle. Business travelers lodging in our downtown Atlanta accommodations will not be disappointed as we are near Coca-Cola, Georgia Pacific, and Sun Trust Bank. Our Savannah Ballroom is perfect for events of up to 200 people, located on the top floor showcasing impressive views of the Skyview Atlanta Ferris Wheel and downtown Atlanta. The Atlanta Hartsfield-Jackson International Airport (ATL) is a short drive away. Visit the Holiday Inn Express Atlanta Downtown with easy access to entertainment, culture, and history. Hope to see you soon!
 
Overall
1 out of 5
1 out of 5
Overpriced, exposed contruction hazards
By Lemmert from Warner robins Ga
Definitely overpriced. Pictures online of the room you book are not at all what you pay for. Very small closet space ( if you consider a closet not wide enough to hang clothes) Bathroom fan still had open wires from construction and could cause injury.
Customer avatar
Posted by
onMarch 19, 2025
Hi Lemmert,
Thank you for staying at the Holiday Inn Express & Suites Atlanta Downtown, and I appreciate you for recently joining the IHG One Rewards program.
We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services. In line with this, I've also sent you a separate email.

We hope you will continue to choose IHG Hotels and Resorts in your future travel plans!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
 
Overall
1 out of 5
1 out of 5
Needs to be updated
By Sistaslade from Washington, DC
This Holiday Inn needs to be updated. The rooms are VERY dark. There is no light in the entry way, and the lighting in the room and over the sink is extremely dim. The wood on the desk was scratched and marred. The leather on the suitcase holder was cracked and peeling, I was never able to reach the front desk because the phone was always busy. The water got lukewarm at best. There was no ice in the evening. The window treatments were faded and soiled. The towels and wash cloths are thin and cheap. One face cloth had a large black spot on it. There were no hand towels -- only a face cloth and bath towel. There are long waits for the one elevator in this 5 story building. There is a treadmill in the fitness center but no bicycle. I felt very uncomfortable in this dark, dreary, run down room. The only favorable thing was the TV and the manager who was helpful and courteous as I pointed out all of the problems with I had with my room.
Customer avatar
Posted by
onMarch 19, 2025
Hello Sistaslade,
Thank you for your stay at the Holiday Inn Express & Suites Jackson Downtown - Coliseum, Mississippi.
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Bajio Area Hotel in La Piedad Located in Mexico’s Bajío region, along the Mexico-Guadalajara highway, the Holiday Inn® La Piedad Hotel offers guests a chance to relax in a beautiful garden setting while exploring the rich history of the area. Our hotel in La Piedad is ideal for business travelers. You can find many companies near our location, such as Lapisa, Pharma, Turbomaquinas, Albapesa, and Agricola el Rosal. Finish last-minute work in the equipped Business Center, enjoy free Wi-Fi access, and use our meeting rooms to host events. Enjoy all the attractions the Bajío Region offers. Just 25 minutes away, find archaeological sites displaying Chichimeca culture like the Zona Arqueológica Zaragoza and Zona Arquelógica Plazuelas, and the beautiful El Señor de La Piedad church, less than 15 minutes away, is a must see for every guest. At Holiday Inn® La Piedad Hotel, you will enjoy award-winning quality and service. Go for a swim in the outdoor pool, enjoy the lush, landscaped gardens, workout in the Fitness Center, or just relax in the Jacuzzi. Kids can play in the kiddie pool, game room or playground, and El Jardín Restaurant is sure to please with its daily breakfast and lunch buffets, as well as a la carte dinners and permanent Gastronomy Festivals.
 
Overall
3 out of 5
3 out of 5
Hotel Viejo
By Gerardo from Morelia
Es una pena que las regaderas salga el agua sin presión ponen jabón a granel que mal por quererse ahorrar lo de un jabón ponen todo a granel ni en un hotel de paso sucede eso que mal de verdad
Customer avatar
Posted by
onMarch 19, 2025
Buen día Gerardo,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Diamond Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn La Piedad ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias. Agradecemos haya recibido el seguimiento dado por el hotel.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the Holiday Inn in Jesmond, a leafy neighbourhood just a mile from Newcastle's city centre. With 119 stylish ensuite bedrooms, this contemporary hotel provides a comfortable base for your Newcastle adventure. Immerse yourself in the vibrant local scene near Jesmond's Osborne Road, known for its bars, shops, and restaurants. Explore iconic Newcastle attractions, universities, and parks on foot, and take advantage of multi-story parking with electric vehicle charging points for adventures beyond the city. The Holiday Inn Jesmond offers a Fitness Centre, free Wi-Fi, in-room safes, and complimentary toiletries for your comfort. Enjoy traditional Italian cuisine at Fratello’s and unwind with an extensive wine and cocktail menu at Zio’s Bar & Grill, offering light bites and meals. With versatile function rooms, it's ideal for conferences, meetings, events, and weddings. Experience a memorable stay blending comfort, convenience, and local charm in Newcastle.
 
Overall
1 out of 5
1 out of 5
Not good
By Shield Auditing from Leeds
Rooms were grubby, not cleaned effectively. There was a foil yogurt top stuck to the wall when I first went in the room, that was special! Spoke to the company through their online chat but nothing was done and no response afterwards. Wall lights were loose and unsafe, mould in bathroom. Never again
Customer avatar
Posted by
onMarch 19, 2025
Hi Shield Auditing,
Thank you for sharing your feedback and staying at the Holiday Inn Newcastle - Jesmond. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2019.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have also sent you a private message to discuss your experience further.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
2 out of 5
2 out of 5
Location Location Location
By BinCA from CA
The only redeeming quality about the hotel is it's closeness to the Convention Center. The hotel itself is dirty and service is slow to non-existent. They need to hire more restaurant staff, cleaning staff, front desk staff...
Customer avatar
Posted by
onMarch 19, 2025
Hi BinCA,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Saint Louis Downtown Convention Center and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the NEWLY RENOVATED Holiday Inn Express and Suites Prattville, Alabama. This suburban Prattville hotel is conveniently located near I-65 off Exit 179, next to the RTJ Golf Trail on Capitol Hill and only minutes from downtown Montgomery, Alabama. Enjoy a free hot buffet breakfast before visiting nearby attractions including the historical museums and monuments of Montgomery’s Civil Rights Movement, Alabama Shakespeare Festival & Gardens, Montgomery Convention Center, Montgomery Performing Arts Center, or watching a Montgomery Biscuits baseball game. In town for business? We have the amenities to stay connected through our free wireless high-speed Internet and complimentary Business Center with copy, print and fax services. Prattville businesses, such as James Hardie Expansion, International Paper, Medline Distribution, and Fras-Le, and Montgomery locations of Hyundai Motor Manufacturing, State of Alabama Capitol Complex, and Maxwell Gunter Air Force Station are only a short drive away. Want to shop? Enjoy The Shops at Prattville Town Centre next door and the unique local-flavor stores in Historical downtown Prattville. Conduct your meetings or events in our on-site 940 square feet of meeting space offering flexible catering options. We look forward to your arrival at our Holiday Inn Express and Suites Prattville South and sharing all that our southern hospitality has to offer.
 
Overall
1 out of 5
1 out of 5
Would not recommend
By Vance340 from Northern KY
Extremely disappointing, staff extremely unresponsive, only offered an apology, but did not address or correct the problem
Customer avatar
Posted by
onMarch 19, 2025
Hello Vance340,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Prattville South, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2010.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Hilton Head Island, SC Hotel’s Perfect Beach Location Holiday Inn Express Hilton Head Island invites you to stay assured, play outdoors and relax with peace of mind at Coligny Beach & Plaza. Walk or take a trolley to the beach, shopping, dining, and entertainment. This Hilton Head hotel is centrally located off Forest Beach Drive; next to new Lowcountry Celebration Park. Whether vacationing or staying for business, enjoy more value and first-rate southern hospitality at our 6-acre resort setting. Start your day with the Grab-N-Go Breakfast. Unwind at the Outdoor Pool and Sundeck. Workout in the Fitness Center. Stay in touch with the hotel’s Business Center. Enjoy a local produce stand and bike rentals on the front lawn. Pet friendly hotel! Stay assured with IHG Clean Promise. Championship golf is nearby at Heritage Golf Collection and Harbour Town Golf Links; home of RBC Heritage Tournament Presented by Boeing. Hit the Van Der Meer Tennis Center courts. Get outside with Outside Brands. A favorite place on the east coast for groups to celebrate and connect. Small event space: weddings, banquets, reunions, conferences. 9 miles to Hilton Head Island Airport (HHH), 45-minute drive to Savannah Hilton Head International Airport (SAV), 2 miles from USCB Hospitality Campus, 35 miles from MCRD Parris Island, Military Base. More attractions: The Sandbox, Coastal Discovery Museum, Gullah Heritage Tours Hilton Head, Daufuskie Island.
 
Overall
1 out of 5
1 out of 5
Walk to another building for breakfast
By Billy33
Sliding door doesn’t close all the way, room telephone doesn’t work, have to walk a block for lousy breakfast, worst hotel we have stayed in for years.
Customer avatar
Posted by
onMarch 19, 2025
Hello Billy33,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Head Island, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the award winning Candlewood Suites Indianapolis Airport, your “Home Away From Home.” Our spacious suites feature fully equipped kitchens with everything you need to prepare that home-cooked meal. Work efficiently with free high-speed Internet and local calls, plus your very own personalized voicemail. Also available is our complimentary business center with computer and Internet access. Need to relax after a long day of work or traveling? Lounge in your recliner while watching your 32-inch flat screen TV with DVD player. Borrow a movie from our lending library. Gather with friends and have a cookout at our Candlewood Gazebo. Work off stress in our state-of-the-art fitness center. When staying at Candlewood Suites, our complimentary washers -and dryers allow you to pack light. Hungry? Grab a bite at Candlewood Cupboard, our 24/7 onsite convenience store featuring hundreds of breakfast, lunch, dinner, and snack items from which to choose. We are conveniently located at the Indianapolis Airport, just minutes to downtown Indianapolis or Plainfield, Indiana. Candlewood Suites Indianapolis Airport is an excellent choice for employees of Rolls-Royce, Eli Lilly, Carrier Corporation, Praxair, Vertellus and the Indiana National Guard. We welcome government travelers and are FEMA approved.
 
Overall
1 out of 5
1 out of 5
Will not reccomend
By Tiki from Indiana
I had booked two rooms for 3 nights so a total of 6 nights. In both rooms we did not have hot water. In my room for the entire stay, during one of the coldest weeks in Indianapolis. I was told that it would be fixed it was not. In the other room we had hot water for the last night. I was told that I would receive 5000 rewards points for the inconvenience and that the bill would be reduced by one night. Not sure how that benefits me. BTW, I don't see either reflected on my account. Had to do my own housekeeping by taking the on towel I had in the room down to be refreshed. The sign in the bathroom is confusing, and I pay for the the convenience of a hotel, with a comfortable bed, comfortable room and hot water. Very dissatisfied with this choice. When I asked for my "amenity" points they did not seem to know what means and said my points were added. It is not the same thing and I never saw it added. Usually I receive an e-mail.
Customer avatar
Posted by
onMarch 19, 2025
Hello Tiki,
Thanks for choosing Candlewood Suites Indianapolis Airport for your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Gold Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.