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    February 14, 2017
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    April 3, 2025
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Corporate's Review Comments
 
Welcome to Staybridge Suites - O'Fallon/Chesterfield. Featuring apartment-style suites ideal for vacationing families and those in town for business. Staybridge Suites ® O'Fallon MO hotel is designed for the discerning traveler. Conveniently located near the intersection of Hwy 40 and Highway K, we offer the best accommodations for your travel. Our all-suite hotel is great for visiting local companies and institutions: Mastercard, Citi. After a long day at work, come relax in your spacious suite equipped with a full kitchen, plush bedding and a flexible workspace. Stay connected with our free Wi-Fi access throughout the hotel. Leisure travelers enjoy shopping at local outlet malls or trying their luck at Ameristar or Harrah's casinos. Our hotel is also located near historic St. Charles, Hollywood Casino Amphitheater, Gateway Arch and the St. Louis Cardinals' stadium. After a day of adventure, come back to your hotel suite and take advantage of all the thoughtful amenities that our hotel provides. During your extended stay, indulge in our evening social Mon-Wed with complimentary dinner, soft drinks, beer and wine. We also offer a complimentary breakfast, guest laundry facilities, Fitness Center, Business Center and outdoor pool. We offer plenty of space and privacy, with fully stocked kitchens, microwaves, full size refrigerators and dishes. Pets are also welcome for an additional fee. Allow us to be your home away from home!
 
Overall
2 out of 5
2 out of 5
They don’t care.
By FamTravler from Central Missouri
Front desk didn’t care we existed.
Lock on the door didn’t work.
Overall dirty.
They offer rooms for less on Priceline.
Customer avatar
Posted by
onApril 2, 2025
Hi FamTravler,
We appreciate you for being one of our IHG One Rewards Platinum Elite members. Thank you for staying at the Staybridge Suites O'Fallon Chesterfield and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
2 out of 5
2 out of 5
Dated, lacking room amenities
By Alin from Texas
Dated rooms, room not fully stocked - had to share towels, kitchen poorly stocked-no cups. Ripped cushions on sofa. Good location.
Customer avatar
Posted by
onApril 2, 2025
Hi Alin,
Thank you for choosing our Staybridge Suites Atlanta - Midtown to host your stay. We appreciate you as one of our IHG One Rewards Platinum Elite members.
We want our hotel to feel like your home away from home. While we are glad you found our location to your liking, I am sorry about what happened. We value your feedback, and we'll use this to monitor and improve our hospitality services.
Thank you again for making us part of your leisure travel, and we hope to share with you a better service on your next visit.
Safe travels,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
So you have made it to Marylebone That’s voco London - Marylebone, of course. The voco® London – Marylebone is a delightful boutique hotel in London; perfectly placed in the heart of Marylebone village, one of London’s most vibrant and fashionable neighbourhoods with its unique blend of independent shops and boutiques, restaurants and cafes. This stylish hotel is just a short walk from the bustle of Marylebone High Street, where you can immerse yourself in the village vibe on the picturesque cobblestones of Marylebone Lane, surrounded by period architecture and attractive green spaces. Our 93 stylish and well-appointed bedrooms have been designed with your comfort in mind, combining thoughtful voco® touches with modern amenities at every turn. Smart TVs, sensor lighting and blackout blinds allow you to retreat from the hustle and bustle of the city, and kick back, relax and re-charge No matter how you plan to fill your day when you stay with us, the welcome will always be warm voco welcome.
 
Overall
2 out of 5
2 out of 5
room red hot! shower bad stench TV hard to work. uncomfortable small single beds
By craig alexander from newcastle upon tyne
staff very nice, room windowless not so good bad stench from shower area blocked plug! i managed to get this unblocked, aircon useless does not work on what it states. tv difficult to use room -105
Customer avatar
Posted by
onApril 2, 2025
Hi craig alexander,
We are glad to host one of our IHG One Rewards members. Thank you for choosing to stay at the voco London - Marylebone.
Our hotel promises our guests a reliably different experience, and I'm sorry about the experience. Your feedback means a lot to us, and I've shared it with our hotel management to address what needs to be improved.
We look forward to welcoming you again soon.
Best regards,
Sarah S.
eMedia Coordinator
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Near Beach & Marina, Camp Pendleton, and LEGOLAND Welcome to the contemporary Holiday Inn® Oceanside Marina / MCB Camp Pendleton Area . Oceanside is a classic California beach community with its warm sandy beaches, historic wooden pier and Cape Cod-style harbor village complete with unlimited water sports and recreation. The neighboring cities of Carlsbad, Vista, San Marcos, Escondido, and Encinitas are just minutes away. With the Oceanside Harbor and Marina adjacent to our property, leisure guests enjoy boating, fishing, and surfing, as well as shopping and dining at the Harbor Village. White sandy beaches are just a short walk from the hotel. LEGOLAND® California Resort is just a 10 minute drive from the hotel and other San Diego attractions like Sea World, San Diego Zoo and Safari Park are all within a short drive. The main gate of MCB Camp Pendleton is only 750 yards from the hotel and Government Per Diem Rates (with meal credits) are offered, great for TDY, TAD, and PCS. The hotel specializes in accommodating military groups for pre and post deployments, trainings, and meetings. With 800 square feet of meeting space for up to 80 people, we can host your meeting, banquet, or party. Guests of the Holiday Inn Oceanside Marina enjoy great amenities like complimentary wired and wireless internet access, free parking, an outdoor heated pool and whirlpool, 24-hour Business Center and Fitness Center.
 
Overall
2 out of 5
2 out of 5
It’s a Holiday Inn, what do you expect?
By Reviewer from Chicago
Don’t expect a nice hotel, it’s a Holiday Inn. Room wasn’t clean, bed/towels aren’t great, weird crowds in lobby at random times, but what do you expect?
Customer avatar
Posted by
onApril 2, 2025
Hi Reviewer,
We appreciate you for being one of our IHG One Rewards Platinum Elite and Karma members. Thank you for staying at the Holiday Inn Oceanside Camp Pendleton Area and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Downtown Shreveport Business & Entertainment District Conveniently located off I-20 in the heart of the vibrant Shreveport Downtown area, our Holiday Inn Express & Suites Shreveport hotel is superbly located for both the leisure & business traveler. Area businesses, entertainment options & family attractions are all just minutes away. Are you a simple, smart traveler? Look no further, you are in the right place as our hotel features great amenities & true Southern Hospitality! Shreveport-Bossier City offers ample opportunities for you to succeed in business with the likes of GE Prolec, SLB Manufacturing Facility, Amazon, Shreveport Convention Center, Willis Knighton & Ochsner Hospitals, G-Unit Film & Television, and Barksdale Air Force Base all within 15 minutes. Seeking fun & adventure? Be sure to visit the East Bank & Red River Districts, enjoy world famous Louisiana Cuisine or plan your stay to enjoy an event at Festival Plaza. Be sure to check Brookshire Grocery Area & Shreveport Municipal Auditorium concert schedules, too. Designed for the smart traveler, at Holiday Inn Express & Suites Shreveport you will enjoy a clean, consistent and comfortable stay. Enjoy our complimentary Start Fresh Hot Breakfast, free Wi-Fi, 24/7 business center, spacious fitness facilities, an outdoor sparkling pool and free onsite parking. Each room includes a refrigerator, microwave, coffee/tea maker, and plush bedding. We are ready to welcome you in.
 
Overall
2 out of 5
2 out of 5
Awake all night.
By Awake all night from Kansas
The room was comfortable. The staff was great. The hotel is downtown- at an interstate interchange and on/off ramps. There are several train lines within a couple of blocks. There is an industrial area near by. All of that said we got no sleep after traveling all day. Vehicle noise, train horns, elevator noise, emergency vehicles, every 15-20 minutes. If you are from the city it might be soothing. If you like it quiet when you sleep, go somewhere else.
Customer avatar
Posted by
onApril 2, 2025
Hi Valued Guest,
I appreciate your recent stay at the Holiday Inn Express & Suites Savannah West - Chatham Parkway. Thank you for being one of our valued members in IHG® One Rewards.
We are dedicated to ensuring you have the best experience possible, and I'm sorry for the issue you encountered. I have shared your comments with our hotel management, and I am confident they will consider them to identify areas for improvement.
On a brighter note, we are happy to hear that you found your stay mostly comfortable, and we're pleased that you appreciated our friendly staff.
Thank you for allowing us to be a part of your visit.
Yours in hospitality,
Jessica R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated just 35 minutes north of Dallas & Fort Worth in Denton, Texas, our hotel's location is ideal, but that's not all! We also have a strong commitment to providing guests with the best service and amenities possible. The Holiday Inn Express Hotel & Suites Denton - UNT-TWU, you are our priority. Our corporate guests appreciate this hotel's location in Denton, Texas because lodging with us means easy access to local businesses, such as FEMA, Peterbilt, Schlumberger, Tetra Pak, City of Denton, Medical City Denton and Texas Health Presbyterian Hospital Denton. In addition, we offer a business center and spacious meeting room that make it just as convenient to work from the hotel as from the office. Guests traveling for pleasure are equally pleased with the location of our hotel's property. In Denton, Texas, we put you close to all the fantastic area attractions. Some of the area favorites include: Lake Lewisville, Denton Water Works Park, Diamond T Ranch & Arena, NorthStar Dragway, Historic Downtown Denton, and Rayzor Ranch Shopping. Surrounding attractions aren't the only things to be excited about when you stay in Denton, Texas. Lodging with us ensures complete access to our facility's 24-hour fitness center, free high-speed internet access, an indoor heated pool, plus our complimentary Express Start breakfast bar. Let us take care of all the details of your stay, so that you are free to enjoy the relaxation you deserve.
 
Overall
3 out of 5
3 out of 5
Adequate for UNT visit
By JaneS. from Des Moines, IA
I usually really enjoy staying at Holiday Inn Express properties but this one was average compared to others I've experienced. The hallways were incredibly hot, which made me nervous about the rooms, but thankfully temperature control in the room was fine.
I was underwhelmed by the breakfast. They didn't have the standard offerings like cinnamon rolls; it seems like menu changes are common with HIEs located in the south. A lot of the food was low-quality or pre-packaged items, and there was no variety day-to-day, so after a few days, I gave up and purchased breakfast elsewhere.
The biggest knock against this property is its location. It's on a one-way frontage road, so to get to the hotel from the south, you have to navigate a maze-like industrial area that is deserted and not well-lit at night. There are no services in the surrounding location so you'll need to navigate this weird route each day to get to restaurants, gas, etc.
We spent most of our time visiting with family in Denton, so it was adequate as a place to sleep. However, I was hoping to save money on breakfast, so on that score, it wasn't as good a value as I expected.
Customer avatar
Posted by
onApril 2, 2025
Hello JaneS.,
Thank you for your stay at the Holiday Inn Express & Suites Denton North. We sincerely appreciate you as one of our IHG® One Rewards members.
I'm sorry for the issues you faced during your stay. We want our guests to relax, and enjoy the simple pleasures. I have shared your comments with the hotel management team. We value your insights, as they allow us to continuously improve, and provide better experiences for our guests.
I hope you will consider staying with us again should your future travels bring you back to the area!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located just south of Greenville, SC and a short drive from Clemson and Lake Hartwell, the Holiday Inn Express Hotel & Suites Piedmont SC is directly at the intersection of Interstate 85 & SC Hwy 153. Corporate guests will appreciate our close proximity to area businesses, including Michelin, BMW, Wilbert Plastics, Danfoss, Robert Bosch in Greenville & Palmetto Health Systems. Our world class service and beautiful, contemporary décor creates the ideal launching point for discovering the many nearby attractions and world renowned festivals & tournaments in and around the upstate, including Clemson University, Lake Hartwell, downtown Greenville, Falls Park on the Reedy, The Peace Center, Fluor Field, Bon Secours Wellness Center, Furman University and Bob Jones University. Whether traveling on business or for leisure, our hotel features all the amenities to make your stay a perfect one, including a 24-hour business center, high-speed internet, outdoor pool with fire pit, fitness center, 24-hour Market Shop, guest laundry facilities, flexible meeting space and complimentary express start breakfast bar. Each of our 78 stylishly appointed guest rooms feature a 42” TV, microfridge & Keurig coffee maker, large work desk and connectivity panels at both desk and night stands to keep all your items fully charged and connected.
 
Overall
3 out of 5
3 out of 5
Not up to standards
By Mark from SC
This property needs some attention. Bathrooms were not exactly clean. Please take a deep dive and get back to basics on cleaning.
*Patio outside is inviting in the spring weather. Even though it wasn't pool weather the furniture which was nice and of good quality needs attention. Filthy.
*Seems that the property needs better leadership from someone who has an eye for detail and sets a better standard.
Front desk lady on am 3/14. Not friendly and didn't even look up. The rest of the staff were very nice.
Thank You
Mark & Debra Kajano
Customer avatar
Posted by
onApril 2, 2025
Hi Mark,
Thank you for leaving us feedback on your recent stay at our Holiday Inn Express & Suites Greenville South - Piedmont. We truly appreciate you as one of our IHG One Rewards Silver Elite members.
We provide an efficient stay in a place that focuses on the features and services you need. I am sorry your stay was not as expected. I have shared your feedback with our hotel management, and it will serve as a reference to identify areas that require more attention.
We look forward to seeing you again on your future trips.
Yours in hospitality,
Jessica R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tampa North I-75 - University Area . We are less than 3 miles from the University of South Florida - home of the Bulls and 12 miles from historic downtown Tampa. Nestled in Telecom Park we offer a great location for anyone traveling to Temple Terrace or Tampa area. Accommodations include complimentary Wi-Fi, self-parking and hot breakfast buffet daily. Fitness buffs can enjoy our complimentary fitness center or take a dip in our outdoor heated pool while catching some rays on our large patio area. All large guest rooms are equipped with microwaves, mini-fridge, Keurig, 32" TV and work desk. Our Suites offer all these amenities plus a separate living room area with a sleeper sofa.
 
Overall
3 out of 5
3 out of 5
Good and bad
By KDDD
I asked for them to prepay my room and tax so I just had to authorize card and first agent sent me a credit card authorization and next day front desk agent said they couldn’t take prepayment and authorized my card when that’s what I didn’t want. She did apologize at check in, which was very nice. I check out and they charge me $29 for a towel that some Red Bull was spilled and used to clean it up and I was charged for it? That’s crazy.
Customer avatar
Posted by
onApril 2, 2025
Hi KDDD,
Thank you for being one of our IHG® One Rewards Gold Elite members. We appreciate you for staying at the Holiday Inn Express Tampa North Interstate 75 University Area and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Whether you’re planning a family getaway or a group outing, Crowne Plaza Orlando – Lake Buena Vista has something for you. We offer easy access to Orlando's top attractions, like Disney's theme parks, Universal Orlando® Resort, Disney Springs® and SeaWorld® Orlando. Our amenity fee includes two free beverages of your choice at check in, and access to our scheduled theme park shuttle. From free Wi-Fi and parking to meeting spaces, we provide essential amenities. Our renovated rooms, most featuring balconies, offer comfort. Make a splash in our sparkling waterfall pool with a thrilling waterslide, and savor American cuisine and breakfast at H Street Grille & Lounge. Your Orlando adventure awaits!
 
Overall
4 out of 5
4 out of 5
Food
By putski from Gardner, mass
I guess these types of breakfasts may be
more the norm these days. I felt the food quality was not up to par. Limited items and pancakes were more like cardboard. The bread was not fresh and the muffins, danishes were less than appetizing.
Customer avatar
Posted by
onApril 2, 2025
Hi,
We appreciate your feedback and are sorry to hear that our breakfast offerings did not meet your expectations. We strive to provide a variety of quality options for our guests and will certainly take your comments into consideration as we continually work to improve our offerings. Thank you for bringing this to our attention.
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
0points
0of 0voted this comment as helpful.
 
Located near Wall Street Steps away from Wall Street, the Holiday Inn Express® Hotel New York City - Wall Street is situated in the heart of the Financial District. Whether you're in town on business or for a New York City vacation, this hotel's lower Manhattan location is convenient for all travelers. Moments from Wall Street, the New York Stock Exchange, City Hall and the Federal Reserve Bank, this New York City hotel offers corporate guests the utmost in service and amenities. Free wireless internet access makes staying in touch easy, and the Business Center is there for support. The Big Apple is brimming with exciting attractions, and the Holiday Inn is minutes from everything. Must-see attractions like Ground Zero, the Statue of Liberty and Ellis Island are only blocks away from the hotel. You can enjoy the outdoors at nearby Battery Park or hunt for bargains in the numerous SoHo, Chinatown shops and boutiques. Additionally, we are within walking distance from the subway making it easy to explore the entire city. The Fitness Center helps you maintain your workout routine while away, and you can join us each morning at the free Express Start Breakfast Bar, which features a number of hot and cold items including our famous cinnamon rolls. Our friendly staff looks forward to welcoming you to Manhattan.
 
Overall
1 out of 5
1 out of 5
Outdated, cramped, and dingy
By BusinessTraveler from Chicago, IL
This hotel is outdated and the rooms feel run down. The room I was in had old carpeting, stained drapes, and a tiny TV. I contemplated moving hotels when I arrived as I was so bothered by the conditions but couldn't find one last minute. The location is good if you're looking to be near things downtown, though there's not a lot of natural light. It's very cramped, which is understandable (it's Manhattan after all) but the condition of the elevators, rooms, and common areas makes the smallness of the hotel feel worse. Would not recommend at all.
Customer avatar
Posted by
onApril 2, 2025
Hi BusinessTraveler,
We appreciate you as a loyal member of IHG One Rewards and thank you for staying at our Holiday Inn Express New York City-Wall Street.
We strive to be a dependable choice for your business and leisure travels. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this and take the necessary steps for correction. I have sent an email to you to discuss further.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.