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    February 14, 2017
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Corporate's Review Comments
 
Anchorage, Alaska Hotel's Located Near Airport Welcome to the elegantly appointed Crowne Plaza Hotel Anchorage - Midtown. Ideally situated within three miles of Ted Stevens Anchorage International Airport (ANC), three miles from Dena'ina Convention Center and minutes from downtown Anchorage and features 24 hour airport shuttle. Boasting 3,000 square feet of event space for up to 170 guests, as well as services from a Crowne Meetings Director to lead your Daily Meeting Debrief, this is "The Place to Meet" among Anchorage Alaska, hotels. University of Alaska and such businesses as BP, Arctic Slope Regional Corporation, Alyeska Pipeline and CH2M Hill, this hotel's location in Anchorage, AK allows business guests an easy commute. Leisure travelers enjoy close proximity to the city's most popular sites, from Alaska Zoo to H2Oasis Indoor Waterpark. Downtown Anchorage offers this hotel's guests fantastic shopping, and Anchorage Museum, which includes Imaginarium Discovery Center, promises family fun. This hotel's patrons enjoy top amenities, from the Crowne Plaza Sleep Advantage® program to incredible on-site dining at JUNO. Free Wi-Fi access and a Business Center ensure that guests have the resources they need, while features like an indoor pool, a whirlpool and a Fitness Center provide ways to unwind. Get ready to experience one of the top hotels in Anchorage, AK!
 
Overall
3 out of 5
3 out of 5
Tore up
By Angie from Alaska
This hotel was all tore up. The hallways are a mess. No sign stating construction. No pool or hot tub working. The 3rd floor reeked of weed.
Customer avatar
Posted by
onApril 3, 2025
Hi Angie,
Thank you for staying at the Crowne Plaza Anchorage-Midtown. We appreciate having you as one of our IHG One Rewards members.
New modern express productivity, efficiency, and performance, as well as comfort, warmth, and relaxation, are what we offer. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Buda, Texas Hotel's Location Near Austin Savor the tranquility and pace of our small Texas town at the Holiday Inn Express® & Suites Buda hotel. Located just off I-35 and 15 minutes from downtown Austin, these accommodations not only provide a relaxing atmosphere, but give our guests quick access to big city attractions and businesses. From strolling the streets of Old Town Buda to spending the afternoon enjoying the outdoors at Lake Travis, a number of attractions are available for our guests in Buda, Texas. This hotel's just minutes from Austin, where guests can cheer for the Longhorns, spend an evening at the Hyde Park Theatre or explore the legendary 6th Street restaurant, bar and live music scene. With convenient access to businesses that include Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply and Proto Fab, our Buda hotel is a terrific place to stay on a business trip. Our spacious meeting room, with accommodations for 52 guests, is a versatile facility. Meanwhile, our well-equipped business center features high-speed Internet access, copy and print services and provides a practical place to catch up on work. We go beyond other Buda, Texas hotels to offer an array of extra amenities such as a relaxing, outdoor pool and a 24-hour fitness center. Start your busy day off right by filling up on our Express Start breakfast bar's tasty hot items, fruit, pastries and our signature cinnamon rolls.
 
Overall
1 out of 5
1 out of 5
Worse Stay in Buda
By Keylady from Tyler, Tx
We have stayed at the Holiday Inn Express in Buda a few times and this was the worse. The staff was not friendly (just checked you in as quickly as they could), the Elevator broke down, water too hot or too cold in room, room key stopped working, breakfast was horrible and not served through the designated time on the weekend, housekeeping came too early before we could even dress for the day and leave. The stay was BAD! Would not recommend this location until they make some changes.
Customer avatar
Posted by
onApril 3, 2025
Dear Keylady,
Thank you for being a valued IHG One Rewards member and for choosing to stay at Holiday Inn Express Austin South - Buda for your vacation.
We are committed to providing quality service, and I’m sorry to hear about the concern. I have shared your comments with our hotel management, and we will work diligently to enhance our service standards to ensure a better experience for our guests.
We appreciate your feedback and look forward to welcoming you again.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Houston North-IAH Area! Guests love this new addition to the North Houston Area! Are you looking for a hotel right off of Interstate 45 or one in close proximity to the George Bush Intercontinental Airport? Well look no further than the Holiday Inn Express & Suites Houston North-IAH Area hotel. There are many things to do and see. We are conveniently located near many popular attractions and activities such as Hurricane Harbor Splashtown Waterpark, Sam Houston Raceway, and the shops in Old Town Spring. Pinto Business Park is located less than five minutes away and is home to Alfa Laval, BNSF Logistics, Amazon, Baker Hughes, Exxon-Mobile, Nabors Drilling Smith Intl, and many more. Relax in our spacious rooms featuring contemporary and stylish decor. Our hotel offers a 24-hour state-of-the-art Fitness Center that can be used year round. Stay Smart and eat smart every morning when you enjoy our complimentary Express Start breakfast bar which includes our signature cinnamon rolls. Book your reservation today at the Holiday Inn Express and Suites Houston North-IAH Area where we treat you like family. Welcome to Houston!
 
Overall
2 out of 5
2 out of 5
certainly not the best
By beth from texas
pool was not heated as advertised. no pancake mix in pancake maker for breakfast. 2 of the 3 coffee creamers were empty.
Customer avatar
Posted by
onApril 3, 2025
Hi beth,
Thank you for staying at the Holiday Inn Express & Suites Houston North - IAH Area. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
2 out of 5
2 out of 5
Disappointed
By Coddington4
We have never had an issue with any Holiday Inn Express but this hotel needs some major renovations. The location is great it's in a shopping complex so you can walk to shop & eat. But the hotel needs major upgrades. We had wet towels hanging in our bathroom at check-in, hair on the counter & floors, ants in the bathroom & the tub paint literally stuck to our feet in the shower. We paid over $200 a night and this was not acceptable. I did let staff know but we had a pet with us so switching rooms or coming to try to clean the room wasn't an option. This could be a great hotel in a great location but this Holiday Inn needs a total remodel!
Customer avatar
Posted by
onApril 3, 2025
Hi Coddington4,
Thank you for staying at the Holiday Inn Express Boca Raton-West. We truly appreciate you as one of our IHG® One Rewards members.
We want our guests to experience comfort and convenience at our hotel. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
I hope you will give us another chance to regain your confidence and take care of all your traveling needs.
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Hotel located in the "Oasis of Nevada," charms every visitor with its small town ambiance. Located on Rte-50, the Holiday Inn Express® Fallon hotel places guests in easy reach of everything you need in town, whether you're visiting for business or pleasure. You'll be able to work efficiently while enjoying this Fallon hotel's convenience and comfort. Finish work in the Business Center or the cozy library using the hotel's complimentary Wi-Fi access. If you need to host a meeting, be sure to ask about the meeting room that has seating for up to 30 guests. The Naval Air Station Fallon, Union Pacific, Cormark and Lockheed Martin are all near the hotel's location. Although Fallon, Nevada is a small town, it is filled with big fun. Sharing a parking lot with the hotel is the iconic Stockman's Casino, voted best casino in town. Get your adrenaline pumping with the races at Top Gun Raceway, and outdoors and history lovers should take the time to visit Grimes Point, home to ancient petroglyphs and miles of beautiful trails. Our guests always feel pampered with great amenities like our indoor heated pool and whirlpool and our outdoor pool offering the best of both worlds. The Fitness Center can also help you to relieve the stress of the day. Start your day off the smart way with the hot, free Express Start Breakfast Bar, which is served fresh every morning. Book your room now, and let us welcome you with Western hospitality.
 
Overall
2 out of 5
2 out of 5
If you want a good night's sleep....
By msmac from CA/ID
If you want a good night's sleep, don't stay here! The 'new' beds are atrocious and extremely uncomfortable especially if you are older and have joint/arthritis issues.
Customer avatar
Posted by
onApril 3, 2025
Hi msmac,
Thank you for staying at the Holiday Inn Express Fallon. We appreciate having you as one of our IHG One Rewards members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the unexpected at the Holiday Inn Express & Suites Birmingham North – Fultondale. Guests can enjoy the small, hometown feel of Fultondale, North Birmingham. We are located off of I-65 Birmingham at Exit 267 and only 10 miles from downtown Birmingham, BJCC, Protective Stadium, Legion Field and Birmingham CrossPlex. We are a short drive to Fultondale Sports Complex and Barber Motorsports Park. Our business hotel is ideal for guests visiting companies like AT&T, Southern Co., Ford Motor Co., Alabama Power, Nucor Steel, Kamtek, Amazon Distribution Center, GE, Thompson Tractor, Caterpillar and US Steel. Our family friendly and kid friendly hotel is centrally located and within minutes of Spring Valley Beach, the Outlet Shops of Grand River, Bill Noble Park, Top Golf, Robert Trent Jones Golf, Buc-ee's and McWane Science Center. We are close to St. Vincent's Hospital and UAB Medicine. Fultondale boasts a number of Fall Festivals that are a must see. The state-of-the-art modern 100-room hotel features spacious guestrooms with 8ft panoramic view windows and 49” HD flat panel TV. Our long term stay hotel features a Fitness Center, indoor heated pool and complimentary daily breakfast including cinnamon rolls, pancake machine, Otis Spunkmeyer muffins, individually wrapped danishes, chocolate milk, as well as whole and 2% milk. You will come to discover why our guests continue to choose the Holiday Inn Express & Suites Birmingham North–Fultondale.
 
Overall
3 out of 5
3 out of 5
Worst IHG ever
By Charlie from Cleveland, ga
My sister and I stayed at this hotel while taking my daughter to uab. Upon checking in that night I encountered the rudest front desk staff I have ever encountered at an ihg property. From someone who was employed by IHG for years I was very disappointed. This employee does NOT reflect the standards that I personally know the ihg brand to meet and even exceed. Two days after checking out mine and my sister's cards were hit with some random charge from rhe same entity and the only place we both used our cards was at thos hotel. The charge was not from IHG!!!!
My family has always stayed with IHG and are all diamond elite members.
As a guest of a hotel we should be greeted and treated as a guest and definitely should NOT have our card numbers taken!!!!
Customer avatar
Posted by
onApril 3, 2025
Hello Charlie,
Thank you for being one of our valued members of IHG One Rewards and staying at Holiday Inn Express & Suites Birmingham North - Fultondale.
We provide quality essentials delivered with depth and highlighted with purposeful detail. I’m sorry to hear about your experience. I have shared your feedback with the hotel management, and I trust that the action will enhance your next stay with us. Additionally, I’ve sent you a private message to discuss your experience further.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the newest gem among Courtenay, Canada, hotels, the Holiday Inn Express & Suites Courtenay, ideally situated in the stunning Comox Valley. Our modern accommodations offer guests an array of amenities designed for comfort and convenience, including complimentary Wi-Fi, free parking, and our renowned Express Start Breakfast, served hot and fresh every morning. Whether you're here for business or leisure, you'll appreciate our 24-hour Fitness Center, Business Center access, and the sleek, contemporary design of our hotel. Enjoy the perfect blend of relaxation and productivity with our proximity to popular attractions, shopping, and dining, including Chances Casino, Sid Williams Theatre, Saratoga Speedway, and North Island Hospital. We are also ideally located near North Island College, Comox Valley Sports and Aquatics Centre—home to the Glacier Kings and Comox Valley Flyers Hockey teams, closest hotel to the Canadian Forces Base Comox and Comox Valley Airport is just 10 min away offering park and fly packages for your convenience. Whether exploring local sights or attending important events, you'll find everything you need within easy reach of our welcoming hotel.
 
Overall
1 out of 5
1 out of 5
Not what I booked
By LamaMama from Campbell River
I booked a suite through bookings.com a month in advance. I wanted our family to have a relaxing time before skiing with a good night sleep for the kids. When I arrived they informed me that unfortunately they overbooked themselves and there were no suites available. It reminded me of a Seinfeld episode when Seinfeld went to pick up his rental car and it wasn’t available. “So you know how to take a reservation, you just don’t know how to hold a reservation.”
If you are going to stay at this hotel, be prepared that your room might not be available upon arrival and you might be downgraded.
Customer avatar
Posted by
onApril 3, 2025
Hello LamaMama,
Thank you for your stay at the Holiday Inn Express & Suites Courtenay - Comox, British Columbia, Canada.
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
1 out of 5
1 out of 5
Desperately in need of a renovation
By ATLmack from Atlanta
I feel bad for the staff at this Holiday Inn. They were friendly, attentive and professional. However, they are stuck with a hotel that is clearly in need of a complete overhaul. The rooms, the exterior structure, common areas, and mechanical equipment have not been dealt with for decades. Everything just felt worn out and tired. The AC unit in our room rattled and hummed like a diesel engine. The carpets, walls, and furnishings, showed a lot of wear and were stained from years of use and neglect. Outside of the equally tired and drab restaurant area, I never did find a working ice maker. Our friends who stayed in another room had a lot of problems with humidity and window leaks during a storm. Overall, I would not recommend staying at this property until it is completely rehabbed.
Customer avatar
Posted by
onApril 3, 2025
Hi Atlmack, 
Thank you for your loyalty to IHG One Rewards and for choosing to stay at Holiday Inn Saint Louis - Downtown Convention Center.
We are committed to providing a seamless hotel experience, and I am sorry to hear about the concern. I shared your feedback with our hotel management, and I trust they will take the necessary steps to improve our hospitality services.
We look forward to welcoming you again and making your next stay great.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service 
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Nebraska City! Nebraska City's newest Holiday Inn Express & Suites Hotel is conveniently located at the intersection of Hwy 75 and Hwy 2. We are just 50 minutes from major cities such as Omaha and Lincoln and conveniently located minutes from key area attractions such as The Fire Museum, Nebraska's oldest Fire department, The Old Freighters Museum, The Windmill factory, Kimmel Orchard & Vineyard and the Arbor Lodge State Historical Park. Nebraska City is home of Arbor Day, the Missouri River Basin Lewis and Clark Center (which focuses on the natural history achievements of the expedition). During your stay we offer complimentary amenities such as parking and breakfast as well as High Speed Wi-Fi and a 24-hour Business Center if you are in town on business. If you are looking to relax we also have an indoor pool and Fitness Center to get in your daily exercise.
 
Overall
2 out of 5
2 out of 5
Maybe it’s just me.
By El Toro from Illinois
We stayed in room 216 and it was a late night. Due to a funeral. My wife was tired and she fell asleep and well I am a night owl. I stayed up for a while and then I decided to go to sleep. Well the mattress had a major indentation and I could not sleep. I tried to put a pillow in it so I can attempt to sleep, but needless to say it didn’t work. The next morning I decided to tell the desk clerk and well he truly didn’t care. I, just walked away. As I tried to discuss with his situation with the clerk, my wife came down and we decided to eat breakfast. welp, all of the food was cold. This was honestly the worst experience I have had with a Holiday Inn Express. Before we left, I decided to look at the mattress and to my surprise these was a urin How do you spell urine stain with in the mattress depression. I wasted 157 dollars on this. Oh by the way I have pics and video of this.
Customer avatar
Posted by
onApril 3, 2025
Hi El Toro,
Thank you for staying at the Holiday Inn Express & Suites Nebraska City. We appreciate having you as one of our IHG One Rewards members.
We provide quality essentials delivered with depth and highlighted with purposeful detail for your stay. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Kingdom City Hotel Our award winning, pet friendly hotel is located just off of Interstate 70 and Hwy 54 only 20 miles from Columbia, Mexico, and our state capital, Jefferson City. Westminster College, William Woods University, Stephens College, Lincoln University, University of Missouri, Ameren Missouri nuclear plant, and Fulton State Hospital are all within a short drive of our hotel. Fulton, MO offers several points of interest for leisure travelers. Enjoy an afternoon touring Westminster College home to Winston Churchill's famous 1946 Iron Curtain speech. There you can also visit the National Churchill Museum, the Church of St. Aldermanbury, and see a piece of the Berlin Wall. Art enthusiasts may tour the Cox Gallery located on the William Woods University. Car lovers will delight in the Auto World Museum which includes a collection of cars and memorabilia that spans the entire 20th century. If you enjoy golf, the Tanglewood Public Golf Course is a great option. Traveling with your dog? Enjoy the new Pup Park located directly in front of the hotel offering a fenced area for your dog. All hotel guests can enjoy a variety of amenities including tesla charging stations, complimentary hot breakfast, free high-speed internet, upgraded room types, indoor pool, fitness center, and meeting space. Come stay at the Holiday Inn Express & Suites Kingdom City. You won't be disappointed.
 
Overall
2 out of 5
2 out of 5
Bed bugs
By Maybenot2025 from Saint Louis mo
We stayed two nights here and there were bed bugs in two different rooms.
We had to go down to the front desk to get our rooms reassigned.
When we went down to the desk there was another guest that had the same issue with bites on his arms from bed bugs.
Customer avatar
Posted by
onApril 3, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express & Suites Kingdom City. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry for what happened. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.