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    February 14, 2017
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    April 4, 2025
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Corporate's Review Comments
 
Welcome to our New Holiday Inn Express Atlanta/Newnan . It's as beautiful as it is convenient and just minutes away from Historic Downtown’s southern charm. There you can enjoy the antebellum architecture, untouched by the Civil War, due to its status as a hospital city. Newnan is also home to the Coweta County African American Museum and Research Center. We are also just a few miles from the University of West Georgia, NCR Corp, PPG, and Panasonic. Microwaves and mini refrigerator are in all rooms. Cancer Treatment Center of America is just minutes away. Looking for something fun to do or easy access to an airport? No worries! Our location means you are just 30 minutes from Atlanta Hartsfield Airport and 35 minutes from Downtown Atlanta and all the entertainment it has to offer. Please note that we are a nonsmoking hotel.
 
Overall
2 out of 5
2 out of 5
Great visit, except housekeeping
By Caritas from Northeast Flroida
We like the location, had a great couple of quiet nights, and were very pleased with staff at the desk and kitchen. Especiaally kind accommodation as we were delayed en route so arrived after midnight.
Unfortunately, we learned that morning that the room we checked into still had someone else's leftover food in the fridge, used soap and razor in the shower, and a locked room safe.
Still recommend the location, just be sure to inspect the room when you check in.
Customer avatar
Posted by
onApril 4, 2025
Hello Caritas,

Thank you for staying at our Holiday Inn Express Atlanta South West - Newnan. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Centrally located minutes from Florida State University and Florida A&M University, Holiday Inn Tallahassee East Capitol-Univ provides easy access to the Florida State Capitol, Tallahassee International Airport (TLH), and Downtown Tallahassee. Our proximity to the Southwood Office Complex and Governor’s Square Mall makes us ideal for both business and leisure travelers. Host meetings and events in our flexible 2750 square feet of meeting space, complete with catering services and free parking. Enjoy top-notch amenities like an indoor saltwater pool, a Fitness Center, a 24-hour market, and an onsite restaurant where kids under 12 eat free. Stay productive in our Business Center, stay connected with free Wi-Fi, and unwind in oversized guest rooms with premium amenities. Holiday Inn Tallahassee East Capitol-Univ ensures a comfortable and convenient stay in Tallahassee.
 
Overall
3 out of 5
3 out of 5
Has the basics of comfort
By Boogie from Tallahassee
Beds were comfy and the room was quiet. Most typical amenities were present. Some items were absent such as sufficient drinking cups in the room and shower cap. Most of the staff were personable but they did not explain all procedures until asked (e.g., accessing WiFi). Breakfast offerings included whole wheat English muffin and grits, which I appreciated. Although one day there was too much pepper in the potatoes and grits; next day was acceptable. Different cooks? A sign posted indicated that omelets could be provided upon request, but no indication of how to obtain such. Nice pool, no hot tub; basic fitness center open 24 hrs.
The “excellent” rating below is not mine, and it is not changeable
Customer avatar
Posted by
onApril 4, 2025
Hello Boogie,

Thank you for staying at our Holiday Inn Tallahassee East Capitol - University. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Ocala Conference Center! Situated in the heart of Horse Country and central to Ocala's top attractions, our hotel offers easy access to Silver Springs, the World Equestrian Center, and the Ocala National Forest. With a central location just off of I-75 and minutes from the Ocala International Airport, we're the perfect choice for business travelers or vacationers alike. Within minutes, families can enjoy an equestrian event or one of Marion County's many outdoor activities while business travelers make it to meetings on time with easy access to nearby corporations. Our Ocala Conference Center hotel is the perfect space to connect, with over 11,000 square feet of divisible meeting space, dedicated A/V equipment, internet connections, and onsite food and beverage options. The flexible meeting space and abundance of guest rooms make our hotel ideal for groups of 10-250 for weddings, business meetings, conferences, and more. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always warmly welcomed. From the flexible booking options to our much-loved "Kids Stay & Eat Free" program, our top Ocala hotel is designed to bring families and friends together. We're passionate about exceeding our guests' needs, providing friendly service in a clean and inviting environment. Gather together for the important moments at the Holiday Inn Ocala Conference Center.
 
Overall
3 out of 5
3 out of 5
TV not working left us disappointed
By Hugh53 from Ohio
Staff couldn't get the TV to work properly-was looking forward to watching after a long day driving. No adjustments were made by management.
Customer avatar
Posted by
onApril 4, 2025
Hello Hugh53,

Thank you for staying at our Holiday Inn & Suites Ocala Conference Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Our Hotel in Oak Grove, KY. Travelers visiting Oak Grove, KY looking for the perfect home away from home choose the Holiday Inn Express hotel Fort Campbell - Oak Grove. Our hotel's location is close to area attractions and corporations. We're just three miles from the main gate of Fort Campbell, home of the 101st Screaming Eagles, making us ideal for visiting military personnel or their families. Business guests appreciate our proximity to area businesses like the Walmart Distribution Center, just two miles away. We have free high-speed Internet access and a Business Center. Plenty of excitement awaits you in Oak Grove. This hotel's just a short drive from the outdoor activities at Pennyrile State Forest and Land Between the Lakes National Recreation Area. Take a walk and enjoy the fresh air at nearby Memorial Walking Trail or play a round of golf at Novadell Golf Course. A day trip to Nashville is easy from our convenient location off I-24. As a guest of our hotel in Oak Grove, KY, you'll enjoy top-notch amenities like the heated, indoor pool, and on-site Fitness Center, along with a charming patio with a barbecue grill. Socialize with other guests at our Manager's Reception, featuring free beverages and hors d'oeuvres. In the morning, try a delicious cinnamon roll from the free Express Start Breakfast Bar.
 
Overall
3 out of 5
3 out of 5
Friendly Staff but Needs Renovated
By Anonymous
The staff at this location were very friendly, but the hotel itself needs a major renovation. Rooms were clean but outdated and dark. Breakfast was fair but didn’t like seeing serving utensils laying on the counters with nothing under them- seemed unsanitary to me. Fresh ground Coffee was great. Our room had a soft cooler left in the fridge- made me think it hadn’t even been checked before we arrived
Customer avatar
Posted by
onApril 4, 2025
Hello Valued Guest,

Thank you for staying at our Holiday Inn Express Fort Campbell-Oak Grove. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Settle in for a short or extended stay at the Candlewood Suites Cincinnati Northeast - Mason. Our Candlewood Suites hotel offers a quiet residential-style hotel stay with modern amenities and spacious suites which feature large workspaces, separate lounge areas, and complimentary Wi-Fi. Amenities at Candlewood Suites Cincinnati Northeast - Mason include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. We are conveniently located near top attractions including Kings Island, Deerfield Towne Center, and Cincinnati Zoo. For your convenience, there is a fitness center on-site. Whatever brings you to Mason, we look forward to the opportunity to make the Candlewood Suites Cincinnati Northeast - Mason your home away from home.
 
Overall
3 out of 5
3 out of 5
Okay
By LoniK from Michigan
I didn't have much choice in staying at this hotel because it was for my child's soccer tournament. There wasn't a breakfast which is a must have for weekends like this. It was nice having a mini kitchen, but the room didn't look deep clean in a long time.
Customer avatar
Posted by
onApril 4, 2025
Hi LoniK,
Thank you for doing business with IHG Hotels and Resorts and for staying at Candlewood Suites Cincinnati Northeast - Mason.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared the ratings with our hotel management for reference and improvement.
We hope to see you again on your future travels.
Regards,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The tallest building on the West Coast is also the most remarkable luxury hotel in Los Angeles. A high-speed elevator will whisk you to our 70th-floor lobby where you'll be welcomed by the city's most spectacular view. Stay at InterContinental Los Angeles Downtown and enjoy the rooftop pool, world-class fitness center, and acclaimed farm-to-fork California dining. With easy access to essential Downtown Los Angeles attractions, it's the perfect vantage point for a memorable visit. Welcome up.
 
Overall
3 out of 5
3 out of 5
Elevators so bad - stay elsewhere
By Traveller from NYC
Sky lobby is all the rage. Though it is under elevatored and room elevators are slow. Running to the room is an ordeal.
Customer avatar
Posted by
onApril 4, 2025
Hi Traveller,
Thank you for staying at our Intercontinental Los Angeles Downtown and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members.
We're committed to providing you with the best overall experience, and I'm sorry about what happened. I brought this to our local management's attention, and I'm certain that the necessary actions will be taken to ensure a better service.
We'll do our best to make your next stay better than the last.
Regards,
Jayford Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With our convenient location just off I-72 in SW Springfield, the Staybridge Suites® Springfield South hotel offers guests comfortable accommodations and friendly service for a weekend getaway or an extended stay trip. Whether you are traveling to Springfield for business or leisure, you can feel right at home in one of our spacious suites with fully equipped kitchens. Our hotel is conveniently located ten minutes away from both the University of Illinois Springfield and Lincoln Land Community College campuses and we are also equally close to St. John's Hospital . You can find plenty of entertainment year round to fill your free time in Springfield, Illinois. Our Southwest location puts you within minutes of attractions like Knight's Action Park, Lake Springfield and Piper Glen Golf Course . While in town, be sure to visit Abraham Lincoln's home and the Lincoln Presidential Library and Museum , both of which are a short drive away from the hotel. Guests can enjoy our daily breakfast before heading out for the day. Relax and enjoy our evening social on Monday through Wednesday nights. Guests have access to our free laundry facilities and offer complimentary Wi-Fi to help keep you connected. Howling for company? It's hard leaving your best friend at home while you are away, so we are happy to provide pet friendly accommodations. We look forward to seeing you soon.
 
Overall
2 out of 5
2 out of 5
Nice Front Desk, Poor Breakfast Experience!
By StevieWonder from IN
The check-in was good and the gentlemen at the front desk were professional and kind. We were there for two nights and our first-day breakfast experience was not what I have been accustomed to at IHG hotels. We found no coffee, main courses were not put out, side courses were minimal, and staff were unresponsive. The second day was worse! We were there for 30 minutes and no main courses were ever refilled and it was 8 AM, they should not have run out of food by then. When I complained at the front desk upon check out, there was no response or acknowledgment of our poor experience. I would not stay at this hotel again because of the poor breakfast experience. We plan this in our trip budgets and it left us disappointed and empty!
Customer avatar
Posted by
onApril 4, 2025
Hi StevieWonder,
Thank you for choosing to stay at our Staybridge Suites Springfield-South, and I appreciate you being one of our valued IHG One Rewards Silver Elite members.
We strive to offer a seamless service. I'm sorry to learn about what happened. I’ve shared this with our local team to enhance guests' experience. We greatly appreciate your time and valuable insights.
We are looking forward to your next visit so that we can make your stay exceptional.
Kind regards,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A stylish hotel close to Glasgow, with free Wi-Fi and a pool, hot tub and spa, plus meeting facilities Holiday Inn® Glasgow - East Kilbride  hotel is conveniently located 15 miles from Glasgow Airport  and 15 miles from central Glasgow. If you're driving, you can access the hotel in seven minutes from the M77 or in 15 minutes from the M74. Catch a train to Glasgow Central in 30 minutes from Hairmyres station , less than two miles from the hotel, or East Kilbride station , six minutes' drive away. Holiday makers are only five minutes' drive from  Playsport , with its golf course, skate park and trampolining arena. Wander East Kilbride's old village, less than four miles away, or visit the National Museum of Rural Life , less than a mile away. Shoppers are just 10 minutes' drive from  East Kilbride Shopping Centre . The hotel's nine well-appointed meeting rooms and function suites accommodate up to 250 delegates. A dedicated host will ensure your event runs smoothly, providing catering, equipment and support. Enjoy a meal at the cosy hotel restaurant, where kids stay and eat free. All guests enjoy free WiFi and access to the hotel's extensive health club , with its gym, pool and group fitness classes. Unwind in the spa and sauna, or pamper yourself with massage and beauty treatments.
 
Overall
3 out of 5
3 out of 5
Disappointing
By Gazza from Aberdeen City
Thankfully paid with loyalty points and not £112 it would have cost.
Was asked to pay a random figure of £20 on arrival. After questioning what this was for it was removed without explanation.
Initially the room seemed fine until i went to make a coffee after our long journey. One of the mugs was particularly dirty.There were no coffee pods. I called reception and asked for some and was told someone would bring some to my room right away. No one appeared.
Checking out the next morning, i was not asked how the stay was so decided to highlight this in the survey.
Thankfully the function we attended at the hotel the night before went well although standards seem to have slipped compared to our previous visits here.
Customer avatar
Posted by
onApril 4, 2025
Hi Gazza,
Thank you for staying at our Holiday Inn Glasgow - East Kilbride and sharing your experience. We appreciate your loyalty as our IHG One Rewards member since 2021.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference for improvement.
We hope you will join us again so we can provide a better stay.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Pittsburg, Kansas . Our Award-Winning hotel welcomes you with contemporary and stylish designs. The Holiday Inn Express and Suites hotel in Pittsburg, KS is centrally located off US Highway 69. Whether touring Pittsburg, or making day trips to neighboring big cities, like Joplin , activities abound near our hotel. Our hotel is your premiere location when visiting Pittsburg State University . The Holiday Inn Express and Suites Hotel in Pittsburg, KS is prime location for any corporate traveler looking for a hotel near Pitsco, Vinylplex, Jakes Fireworks, Pitt Plastics, Sugar Creek and Via Christi Medical Center . Enjoy outside events like Bone Creek Reservoir, Crawford County Historical Museum, Jaycee Baseball field or Lincoln Park . The Holiday Inn Express and Suites in Pittsburg, KS features an indoor pool, whirlpool, and work-out facility. Corporate travelers coming to Pittsburg, KS will find convenience in our 24-hour business center. We also have 2 meeting rooms/reception room totaling 1300 sq. feet. As our guest at the Holiday Inn Express and Suites Hotel, relax in our 100% non-smoking spacious guest rooms with complimentary Wi-Fi, Keurig brewer, refrigerator, microwave, and in-room safe. After a restful night of sleep, get your morning started by enjoying our complimentary Express Start Breakfast! Make your reservations today!
 
Overall
3 out of 5
3 out of 5
Comfortable stay
By Cweathersby from Pittsburg ks
Had fun with my babies for my son birthday very relaxing evening kids had a blast think u we swim wished the hot tub worked but ok
Customer avatar
Posted by
onApril 4, 2025
Hi Cweathersby,
Thank you for sharing your thoughts about your stay at our Holiday Inn Express & Suites Pittsburgh. We appreciate you choosing IHG Hotels & Resorts properties for your travel needs.
We aim to deliver superior service and a pleasant stay to our guests. I'm sorry to learn about the issues you encountered during your stay. I shared your comments with the hotel management team. I am confident that they will take the necessary steps to improve the quality of the services we provide to ensure a flawless stay in the future.
We hope you allow us to share a more positive experience soon!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Grand Forks Hotel's Guests Enjoy Hockey and Headliners Whether you're a fan of efficient business, fantastic shopping, fast-paced hockey or unforgettable concerts, you'll be satisfied during your stay at the Holiday Inn Express® Hotel & Suites Grand Forks. This hotel's convenient location off I-29, only eight miles from Grand Forks International Airport (GFK), is ideal for all travelers. If you're visiting for work in Grand Forks, ND, the hotel's complimentary wired and Wi-Fi access and 24-hour Business Center help you stay connected to the office at all times. The Alerus Center, University of North Dakota and Ralph Engelstad Arena are all within four miles, and major corporations such as LM Windower, JR Simplot, and Cirrus Aircraft are nearby. You can attend a mesmerizing performance at UND's Chester Fritz Auditorium or rock out to a concert by one of the top names in the music industry at the Alerus Center. If you prefer outdoor adventures, golf at Kingwalk or take a stroll around the Greenway. After a busy day you can enjoy a little "me time" as you unwind in the heated, indoor pool and two heavenly whirlpools, or work out in the well-equipped Fitness Center, complete with a 42-inch HDTV. If you're planning a trip to Grand Forks, ND, please call the hotel's friendly staff and book your room today.
 
Overall
3 out of 5
3 out of 5
OK - just not great
By Retired Medic from Winnipeg
This was our 2nd stay in the last 6 months. 1st time 9/10 - this time several issues.
1. BEDS HARD and LUMPY
2. BREAKFAST (Monday) eggs and sausage were COLD, 2nd day WARM but not hot. Pancake machine not working.
3. Other than that breakfast staff were great.
4. Coffee was terrific.
5. OVERALL - ALL the staff were terrific. no concerns about them at all.
Customer avatar
Posted by
onApril 4, 2025
Hi Retired Medic,
Thank you for staying at our Holiday Inn Express & Suites Grand Forks and sharing your experience. We appreciate your loyalty as our IHG One Rewards member since 2024.
We aim to provide an efficient stay in a place that feels fresh and is focused only on the features and services you need. I'm sorry for the issues that affected your experience during your stay. I documented and shared your comments with our hotel management team. I'm confident they will take the necessary steps to address them accordingly.
We hope you will join us again so we can provide a better stay.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.