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- Review comment count74950
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- First review commentFebruary 14, 2017
- Last review commentApril 8, 2025
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Hotel's Location in Ripley, WV Surrounded by Beauty The Holiday Inn Express® & Suites Ripley hotel is set amid the gorgeous Appalachian foothills along the Ohio River. Situated right off I-77 at exit 138, in an area rich in history and natural beauty, we're the perfect place for your next stay in Ripley, WV. Our hotel's property in Ripley is ideal for business travelers. We offer free high-speed, wireless Internet access throughout the facility, as well as a meeting room for impromptu gatherings. A business center, with fax, print, copy and PC services, is also available, and we're a short drive from Constellium, Armstrong World Industries, Star Plastics and other companies. When you're in Ripley, WV, our hotel's staff will be happy to tell you about local events and attractions. If you're here during the summer, the Ripley 4th of July celebration, Mountain State Art & Craft Fair and the Jackson County Fair are fun experiences for the entire family. The Cedar Lakes Conference Center is only two miles from our hotel's location in Ripley, WV and has activities like hiking, biking and fishing. Take a dip in the indoor swimming pool. In the morning, get your workout in at the well-equipped fitness center, which has a flat screen TV. Then join us for the free Express Start Breakfast Bar to enjoy warm cinnamon rolls and Smart Roast coffee. Book your room and let us treat you to an enjoyable stay.
Overall
3 out of 5
Clean hotel/staff lacking
By Tam01
from Michigan
Easy access from highway. Reasonable rates. Hotel and room were clean. Desk staff was not visible on what was a fully booked and busy spring break night. Guests had to continually ring bell for service. Child was running around behind desk. Front desk was not professionally run.
Posted byCorporate
onApril 7, 2025
Hello Tam01,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Ripley as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Whether you're headed to San Francisco or Yosemite National Park, Westley, CA is a hidden gem that is located just off Interstate 5. Many attractions and nearby cities are tucked among the surrounding hills and mountains, making the Holiday Inn Express® Westley hotel's location convenient for exploring the area.Our easy access to Interstate 5 makes us a great resting place for truckers, as well as corporate travelers. Patterson, Tracy and Stockton, home to many businesses and agricultural corporations, are located within 20 miles of our hotel near Modesto. Our Business Center is open 24 hours a day and offers a copier, printer and PC. You can also enjoy the free high-speed Internet access that is provided throughout the hotel. If your California road trip brings you to our Westley hotel's doorstep, make sure you don't miss out on all there is to do in the area. Go shopping in nearby Tracy, or travel just 10 miles to the Diablo Grande Resort, home to an award-winning winery and two PGA golf courses. Our hotel is near Modesto, so you won't want to miss a tour of the McHenry Mansion, the Great Valley Museum of Natural History or other attractions. Our hotel is perfect for all travelers because we offer amenities like an outdoor pool and a whirlpool, Fitness Center and a complimentary, hot breakfast bar. Make reservations today at the Holiday Inn Express® Westley hotel.
Overall3 out of 5
Work retreat and rest
By doug
from CA
Even though the hot water was not working for my two stays, which is only 10 minutes of my stay each night, I still got a good rest.
JUST A THOUGHT ON WATER HEATER ISSUE: Maybe have two hot water sources, a backup you could even switch between to reduce ware and tear on a sole water source. I know.. added cost. However, how much revenue was lost over those many days of few customers??
JUST A THOUGHT ON WATER HEATER ISSUE: Maybe have two hot water sources, a backup you could even switch between to reduce ware and tear on a sole water source. I know.. added cost. However, how much revenue was lost over those many days of few customers??
Room was clean and not warn down with modern appliances and electric outlets abundant.
Please add two different types of egg foods for breakfast.
Posted byCorporate
onApril 7, 2025
Hello doug,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Westley North- Patterson Area as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Express & Suites Phoenix - Airport North
Located less than 2 miles from Phoenix Sky Harbor Airport, our Holiday Inn Express & Suites® boasts free parking, free shuttle to airport and Sky Train 5am - 11pm with all the comforts of home. Breakfast is included daily. Travelers love that our Phoenix hotel is centrally located within minutes of all there is to see and do in Phoenix. The Metro Light Rail down the street is easily available to whisk you away for a day of fun at ASU/Mill Ave, Chase Field, Footprint Center, the Phoenix Convention Center, or shopping/dining Downtown Phoenix.
The Holiday Inn Express® Phoenix Airport hotel boasts simple yet comfortable design, Keurig coffee maker, microwave, refrigerator, and free Wi-Fi. Guests love practical inclusions that make a stay comfortable: walk-in showers (in all king guestrooms), plenty of USB & electrical outlets, window roller-shades in all rooms that go from sheer lighting to complete blackout.
Easy Freeway Access allows guests to easily travel to nearby Scottsdale, Phoenix and Tempe within minutes, and all there is to see and do: ASU, Scottsdale Fashion Square, Phoenix Zoo, Desert Botanical Gardens, Musical Instrument Museum, Talking Stick Casino and the famous Camelback Mountain.
There are several Holiday Inn options in the PHX Airport area. We are the new Holiday Inn Express & Suites Phoenix Airport NORTH at 800 North 44th Street.
$150 security deposit required
Overall3 out of 5
Don't show up late in the evening.
By Disappointedguest12345
from Iowa
Time for some staff training. Due to delayed flights, we didn't arrive until after midnight. First, parking lot holds half as many cars as needed so we used the Home2 next door. Second, the lobby door is locked and with no staff around. We waited 15 minutes to get in. The intercom goes unanswered and the phone only rings at the desk. Eventually, someone finally came around to let us in so we could get checked in.
Finally, the gym is absolutely filthy. Occasionally, it needs to be cleaned.
Posted byCorporate
onApril 7, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express & Suites Phoenix - Airport North and sharing your experience. We appreciate your loyalty as our IHG One Rewards Platinum Elite member since 2005.
We aim to create exceptional guest experiences and innovate to be consistently preferred. I am sorry to learn about the issues during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last. We take cleanliness very seriously at our hotel, and I am confident they will use this as a reference to prevent the challenges you experienced from occurring in the future.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Our Bloomington, MN hotel's property is conveniently located within 5 miles to the Mall of America, 6 miles from the MSP Intl Airport and 11 miles from Minneapolis/St. Paul. We welcome travelers of all types, whether you're in Bloomington, MN to shop, traveling for work, in town to see a professional sports game Target Field, US Bank Stadium or a great outdoor concert at Huntington Bank Stadium, our Holiday Inn Bloomington Airport South (Mall Area) hotel offers you the ideal location.
We proudly offer upgraded complimentary WIFI, use of our 24-hour fitness center, indoor pool/hot tub and parking.
Flexible event and meeting space offer an ideal fit for your corporate or social needs. No matter what brings you to our Holiday Inn Bloomington Airport South, hotel, you'll love our amenities.
Our Green Mill Restaurant & Lounge located off our main lobby offers our guests a variety of menu options and nightly specials.
Discover why we're the best Bloomington, MN hotel when you select us for your next stay!
Overall3 out of 5
Unfriendly front desk staff
By Shewbie
from Wisconsin
Had to stay because of a flight delay at airport. Checked in very late evening/early morning. No receipt was given and when I contacted them for a digital receipt to get reimbursed through airline - they can't find a reservation/receipt for my stay. Very rude man at front desk. Will not stay at this property again.
Posted byCorporate
onApril 7, 2025
Hello Shewbie,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Bloomington Airport South - Mall Area as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
We are thrilled to have you here at voco Moab, where comfort meets the stunning beauty of Moab. Whether you're here to explore the breathtaking landscapes of Arches and Canyonlands National Parks or to unwind in our modern, inviting spaces, we are dedicated to making your stay unforgettable.
Enjoy our thoughtfully designed rooms, delicious dining options, and a range of amenities tailored to enhance your experience. Our friendly team is here to ensure you feel right at home.
Thank you for choosing voco Moab. We can't wait to help you create wonderful memories during your stay!
Overall5 out of 5
Quiet location & Great service
By Explorer
Staff is attentive and friendly. Rooms are clean, roomy & comfortable. The Cafe has a nice breakfast menu.
We stayed a week so the guest laundry was a huge bonus.
We will definitely stay here again.
We stayed a week so the guest laundry was a huge bonus.
We will definitely stay here again.
Posted byCorporate
onApril 7, 2025
Hi,
We're thrilled to hear that you enjoyed your stay, from our attentive staff to the comfort of our rooms. It's great to know that our breakfast menu and guest laundry facilities added to your experience. We look forward to welcoming you back in the future.
- The Staff at Voco Moab
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites Yorkton , a hotel with free hot breakfast and an indoor pool, hot tub and 24-hour fitness centre . Keep yourself connected with free high-speed wireless Internet in our guest rooms and all public areas of the hotel or take advantage of our 24-hour Business Center. We are located near highways 9, 10 and 16 and one block from downtown Yorkton , where you can enjoy shopping at the mall and explore popular dining options, coffee shops and entertainment areas such as Tower Theater, Gallagher Centre, home of the Yorkton Terriers and the Painted Hand Casino . The Holiday Inn Express Hotel & Suites Yorkton is also located near Yorkton City Hall and other major businesses in the area such as Information Services Corporation, CTV Television, Yorkton Court House, Grain Millers Canada and Parrish and Heimbecker. All of our guestrooms feature free Wi-Fi, mini-fridge, microwave, triple sheeted bedding, Keurig single serve coffee maker and make sure to enjoy our free hot buffet breakfast with options of scrambled eggs, omelets, bacon, sausages, French toast, pancakes and our signature cinnamon buns. We also offer free coffee in the lobby 24-hours a day.
The Holiday Inn Express & Suites Yorkton also offer, one meeting room and boardroom for all your business, group & meeting needs. Stay Smart, stay Holiday Inn Express!
Overall1 out of 5
Horrible
By Lila
from Yorkton
The room was dirty. It smelt. Front desk kept calling till 10:30 asking what room I was in. Very loud. Could hear everything going on in the hallway. Would never recommend this hotel. Left at 11 pm couldn’t even stay the night
Posted byCorporate
onApril 7, 2025
Hello Lila,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Yorkton East, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Overall5 out of 5
Great location, clean rooms, and surprisingly incredible room coffee.
By Eric
from Bay Area, California
The hotel is solid. It is a great location just off the freeway and is very easy to get to. Parking can be a bit filled up, but there was still room even then. The room was very clean, even in the corners of the bathroom shower, so it seems like they pay attention to even the small areas for cleaning.
Bed was firmer but still comfortable and slept great. The temperature control was just setting it to a temperature; the heat or cold would come on depending on where you set it.
The bad: the walls and doors are a little thin. You could almost make out what the person in the adjacent room was watching on the TV, and there is about a quarter inch gap at the bottom of the door that lets sound in too. The other bad, the wifi was pretty bad. It just kept dropping all the time no matter where I was in the room.
Posted byCorporate
onApril 7, 2025
Hi Eric,
We're glad to hear that you found our location convenient and our rooms clean and comfortable. Your feedback regarding the soundproofing and WiFi is appreciated, as it helps us identify areas where we can improve. We're committed to providing a great experience for our guests and will take your comments into consideration. Thank you for choosing to stay with us.
- The Staff at Voco Laguna Hills
0points
0of 0voted this comment as helpful.
Discover unparalleled comfort and convenience at the Holiday Inn Grand Rapids - Airport, strategically situated minutes from the Gerald R Ford International Airport with a complimentary shuttle. Enjoy the convenience of complimentary self-parking throughout your stay. Rest and recharge in our stylish rooms and suites, complete with Keurig coffeemakers, complimentary Wi-Fi, flat-screen TVs, and mini-fridges. Sink into plush pillowtop mattresses for a rejuvenating night's sleep. Delight your palate with delectable dishes at our on-site restaurant, Grille 29, or mingle over craft cocktails, beer, and wine at our full-service bar in the lobby. Stay active with a dip in our indoor pool or a workout session in our 24-hour Fitness Center.
Venture out to explore local attractions such as Van Andel Arena, Frederik Meijer Gardens and Sculpture Park, and Grand Rapids Children's Museum. Host your next meeting, wedding, or special event in one of our five versatile meeting rooms, offering a total of 3,940 sq ft of space, complete with catering options and AV equipment. Whether you're here for business, leisure, or a quick stopover, elevate your experience with our offers and packages. Experience a refreshing respite at the Holiday Inn Grand Rapids Airport – where every stay is crafted to exceed your expectations.
Overall1 out of 5
Horrible
By Rice1234
from Grand Rapids Michigan
Checked in Friday night and made a reservation for the airport shuttle for 620am for the next morning. We got down there at 620am and no one was in the shuttle. Went and asked the front desk about the shuttle because we needed to leave. We were told that there was no reservation made for us and the next one left at 640am. So we had to take a Lyft to the airport. We ended up missing our flight and losing a whole day of our vacation. I called serval times to talk to the manager. One of those times the manager left me on hold for over 20 minutes before I hung up. When I finally got a hold to talk to him, he said he was too busy to talk to me the day before. He said he talked to the lady in the morning that was working that day and she told him we were not down there at 620am. Which we were and that he’s not going to do anything to compensate us for losing a whole day vacation. Why is their story changing? First we didn’t have a reservation then it was because we weren’t down there on time. All of this is a lie!!! Horrible customer service, we will never be back and will be telling everyone we know not to use your hotel!!!!!!!!!! You cost us a whole day of vacation!!!
Posted byCorporate
onApril 7, 2025
Hello Rice1234,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Grand Rapids - Airport, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Overall1 out of 5
All smoke and mirrors plus A CONDOM
By Shelby
from South Carolina
This hotel is all smoke and mirrors. It looks nice on the surface but once you really look at it it's gross and falling apart! My room even came with a CONDOM ON THE FLOOR! Staff couldn't care less and all they offered me was 35$ off for my parking.
Posted byCorporate
onApril 7, 2025
Hi Shelby,
We're truly sorry to hear about your disappointing experience. We strive to maintain a clean and comfortable environment for all our guests, and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our services. We hope you'll give us another chance to make it right in the future.
- The Staff at Voco Laguna Hills
0points
0of 0voted this comment as helpful.
Welcome to avid Orlando International Airport in Orlando. Located at 7976 Conway Road, Orlando, Florida, 32812, our hotel is 1.7 miles from the Orlando International Airport. Our central location is convenient to the Orange County Convention Ctr, University of Central Florida, Port Canaveral, Sea World. Walt Disney World and Universal Orlando. We’re close to great local restaurants and entertainments options such as Bonefish Grill, Longhorn Steakhouse and Carrabba's Italian Grill. Looking to do some shopping? We are just minutes from both the Florida Mall and Orlando International Premium Outlets.
Here on business? avid Orlando International Airport is central to Sixt Rent A Car, Fedex Office and University of Central Florida with convenient access from Toll Road 528.
You’ll find we focus on getting the essentials right so you can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55-in HD TV, free WiFi. In the morning, come down to the lobby for your free Good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items on site, or simply grab and go. For fitness fans, warm up and work out in our brand new gym.
Overall1 out of 5
Worst IHG Stay yet
By ymorriso
My stay was March 12-13. Before my trip even happened I called the hotel to ask how the airport shuttle worked. The employee was abrupt and rude and hung up after telling me to "just call this number". I should've known to change my reservation at that point. My friend and I arrived on the 12th around 1130pm and called the hotel for the shuttle. We were in terminal C and we were told the "shuttle only picks up from terminal A". It is not easy to get to terminal A from C even without a day of travel. My suggestion - don't advertise an airport shuttle if you're not going to pickup customers where they land. We had to pay $25 for a 5 minute Uber. Upon arriving, we were greeted by a gentleman smoking pot on a couch at the entrance. Nothing like the smell of skunk to greet you. We went inside to check in and when I asked why they wouldn't pick us up at the airport I was told, "That's just how we are now". Got the keys and headed to the room. I went back downstairs to get water only to find out one of the keys didn't work. In addition, the elevator only works if you press the up arrow even if you need to go down. Went back down and got another key. In the room there are 4 USB charging ports and only 2 work. My fault for not bring a block but still. The following morning we had breakfast which was ok. I asked for a later checkout which I was told could be 12pm. At 1110am we had housekeeping knocking and when I told them we had a late checkout I was told, "I know". Then why knock? I won't stay here again.
Posted byCorporate
onApril 7, 2025
Hello ymorriso,
I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Orlando International Airport, where wellness are built in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.