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- First review commentFebruary 14, 2017
- Last review commentApril 16, 2025
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Corporate's Review Comments
" Welcome to the new Hotel Indigo Pittsburgh East Liberty, a beautifully restored hotel incorporating the city’s historic culture. Nestled in Pittsburgh's revitalized east neighborhood, guests can easily explore some of the city’s most popular attractions, including the Carnegie Museum of Art, Phipps Conservatory and Botanical Gardens, Frick Art & Historical Center, and Heinz Chapel.
Pittsburgh is also home to several world-renowned medical centers, universities and major corporations, such as Carnegie Mellon University, the University of Pittsburgh, Google, Duolingo, Philips Respironics, the Software Engineering Institute, UPMC Shadyside, and UPMC Children's Hospital of Pittsburgh.
Each of the 135 spacious boutique rooms features complimentary Internet access, USB outlets, plush bedding and spa-inspired showers with Aveda products. Guests can also visit the 24-hour business center for any work-related needs and unwind after a busy day in our casual, yet sophisticated, restaurant and lounge.
"
Overall
1 out of 5
Hotel looked great but not worth the price.
By RcBuch95
from North Carolina
Definitely would not use this hotel again. Room smelled bad and the room was dirty. Had hair in the bedding and lighting was very poor. There was no close parking and seemed like you had to pay for valet parking which was over priced for what you get.
Posted byCorporate
onApril 8, 2025
Hi RcBuch95,
Thank you for staying at our Hotel Indigo Pittsburgh East Liberty and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
We invite you to experience the Holiday Inn Express & Suites Natchez.
Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment.
Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group.
Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs.
The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
Overall2 out of 5
Poor service
By Dennis
from Texas
Housekeeping was not as expected. We had a room for 5 nights and trash wasn’t removed from room. We had to request fresh towels daily. We have always had good experiences with Holiday Inn and feel like this experience was unique to this location.
Posted byCorporate
onApril 8, 2025
Hi Dennis,
We truly appreciate your stay at the Holiday Inn Express Natchez South, and thank you for your loyalty as an IHG One Rewards member.
Our hotel is a great place to rest and recharge, and I am sorry that it turned out differently this time. We appreciate you bringing this to our attention. I have shared your comments with our hotel management so that they can look into the areas to improve.
Your continuous trust in us is highly appreciated.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies.
Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center.
Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
Overall1 out of 5
Overall stay experience
By PD1967
from UK
Overall a bad IHG experience. There were no services available at this location however IHG took the booking fully aware of the situation. There seems to be an electrical issue, there is no aircon and no lighting at all in the elevators, finding your floor number button was nearly impossible. There are no bar or food services, the bar is closed due to the location not having a liquor licence, there is no food available for dinner or breakfast despite the room rate including breakfast. On querying the issues I received an apology and the lack of breakfast service was put down to a family emergency and offered assurances the service would be available tomorrow, however no there was no service and when I questioned the second time I was told “I don’t know who told you there would be breakfast today”?
There are huge issues at this location which should in all honesty be closed until these issues are addressed or at least IHG have the honesty to make guests aware at time of booking and reduce the room rate to reflect. Very poor IHG that customers are not being made aware yet you continue to accept bookings, also there appeared to be no management presence the guest services representative was indifferent and had clearly got so used to complaints she had the apology off pat, sort it out IHG.
There are huge issues at this location which should in all honesty be closed until these issues are addressed or at least IHG have the honesty to make guests aware at time of booking and reduce the room rate to reflect. Very poor IHG that customers are not being made aware yet you continue to accept bookings, also there appeared to be no management presence the guest services representative was indifferent and had clearly got so used to complaints she had the apology off pat, sort it out IHG.
Posted byCorporate
onApril 8, 2025
Hi PD1967,
Thank you for choosing our Holiday Inn Memphis-Downtown (Beale Street) and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
STAY SMART AT OUR BEAUTIFULLY RENOVATED HOTEL!
You'll find the comfort and convenience you need at our Holiday Inn Express & Suites Inverness 280; one of Birmingham's leading hotels. Located close to Interstate 459 and off of Highway 280, our hotel is the place to stay for easy access to the area's most popular businesses and attractions. We offer reasonable rates and a name you can trust, allowing you to "Stay Smart".
Thoughtfully designed for the most distinguished business traveler, our contemporary hotel in Birmingham boasts 400 square feet of well appointed meeting space. Corporate guests can easily stay connected to the office with the use of our free WiFi and 24 hour business center. With a location near the Downtown Birmingham, The Summit Shopping Center and The Hoover Met Complex, the Holiday Inn Express & Suites is the most convenient place to stay off of Highway 280.
Our Birmingham hotel is perfect for families in town visiting the Birmingham Zoo, visiting Samford University, The University of Alabama at Birmingham, cheering on their team, looking to shop or excited to try new dining.
Unlike other Birmingham hotels, we offer an array of complimentary amenities to guarantee a comfortable stay, including a hot breakfast bar, 24 hour fitness center and indoor pool and jacuzzi. You'll find practical and contemporary accommodations when staying with us, so make your reservation today at the Holiday Inn Express Inverness 280!
Overall2 out of 5
Not the best from IHG
By MikeyMike
from Biloxi
We had problems with the staff not being helpful and not available to contact. Our toilet in the room was not working properly. The bed hurt both of our backs. We really expected better from this location.
Posted byCorporate
onApril 8, 2025
Hi MikeyMike,
We truly appreciate your stay at the Holiday Inn Express Birmingham - Inverness 280, and thank you for your loyalty as an IHG One Rewards Silver Elite member.
I understand that a comfortable and enjoyable experience is essential during your visit, and I'm sorry to learn about the situation you've encountered. I've shared your feedback with our local hotel, as we’re always looking for ways to improve so that every guest has a great experience.
Looking forward to welcoming you back in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Our Holiday Inn Express Shrewsbury hotel is just 45 minute drive from Birmingham International Airport and just 10 minutes from the historic town centre of Shrewsbury. paragraph Located in a quiet and beautiful spot on the edge of the Shropshire countryside, our hotel offers guests the perfect relaxing pit stop while being close enough to major travel connections including the A5 and M54. With 73 free car parking spaces, you'll be able to get up and go in no time. paragraph Within walking distance from our hotel to Shrewsbury Business Park, our corporate guests need only to walk a few minutes to get to work, or alternatively, work from our hotel in one of our meeting rooms. paragraph With all the facilities to hold a productive meeting as well as helpful and dedicated staff to organise planning and catering, we'll ensure your meeting goes to plan without a glitch. paragraph Located on the doorstep of the historic town of Shrewsbury, there really is plenty to see and do when you next visit. From visiting Shrewsbury Castle to Shrewsbury Abbey, there are also many festivals also take place throughout the year. paragraph
In the morning, set yourself up with a coffee and bacon bap from the free breakfast buffet.
Overall1 out of 5
Terrible
By Shaun
from Wirral
One of the worst hotels i have stayed in. I have stayed in lots of the holiday inns around the country and this is by far the worst. Very dated and run down even the staff look totally fed up with the place. Noone smiled or wished you a good stay. You were made to feel a pain if you asked for anything that should have been already available.
Posted byCorporate
onApril 8, 2025
Hi Shaun,
Thank you for staying at our Holiday Inn Express Shrewsbury and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Miami West - Airport Area.
Only 9 miles from Miami International Airport (MIA) and offers free airport transportation.
Whether your journey is for business or leisure, our elegantly designed, 100% smoke-free hotel is conveniently situated just 30 minutes from downtown Miami and Fort Lauderdale, with easy access to various renowned attractions. The world-famous South Beach, Marlins Park (home to the Marlins), and Hard Rock Stadium (home to the Miami Dolphins) are all just a short drive from our location.
Our outdoor oasis is ideal for unwinding by the pool and basking in the inviting Florida sunshine. Whether savoring a morning cup of coffee or indulging in a late afternoon or early evening cocktail after a bustling day, it's perfect either way.
Experience a blend of style and comfort at the Holiday Inn Miami West. Enjoy a range of on-site amenities, including Bistro 103, an outdoor pool, catering and event services, car rental, and a gift shop. Indulge in the delightful a la carte menu at Bistro 103, featuring a daily dinner service with a variety of entrees, creative burgers and sandwiches, salads, and daily specials.
Overall2 out of 5
Great service but not the best property
By Misty
from Canton, OH
The staff were great and very friendly but the hotel is rundown and needs an update. We were charged an amenity fee for the hotel having a pool, bar/restaurant, parking, etc. which is normally part of the price of your stay. It's like charging someone for your room having a bed and pillows.
The hotel does have a bar/restaurant the we had dinner in. A basic menu but the food was good.
We didn't use the pool but it seemed nice but a bit again, rundown.
The hotel does have a bar/restaurant the we had dinner in. A basic menu but the food was good.
We didn't use the pool but it seemed nice but a bit again, rundown.
Posted byCorporate
onApril 8, 2025
Hi Misty,
Thank you for being one of our IHG One Rewards members, and we appreciate you choosing to stay at the Holiday Inn Miami West - Airport Area.
While we aim to provide a great place to stay, I am sorry to learn about the experiences you encountered. I am grateful for the detailed account of your stay and for sharing your feedback, so I shared it with our hotel team. This will help us improve the quality of our guest experience.
We’d love the chance to welcome you back.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites Arlington North - Stadium Area. Enjoy great amenities and a prime location at Arlington - Entertainment District. Located off 360 highway and just 10 miles from Dallas Fort Worth International Airport DFW.
Our non-smoking hotel is minutes from Six Flags Over Texas and Hurricane Harbor water park. Looking to enjoy an event or game? See what's going on at the Dallas Cowboys AT&T Stadium, or the Texas Rangers Globe Life Park. We are also only 17 miles from both Dallas and Fort Worth, and offer easy access to the Trinity Railway Express.
While you are here, you can dine at one of the many surrounding restaurants and take advantage of our free Wi-Fi, outdoor pool, and gym.
Overall1 out of 5
False Advertisement this Place is Gross
By GrossedOut512
from Round Rock TX
The rooms smelled of blood in the restroom, the tile floor was disgusting, and someone's hair was left in the room. One family member woke up with a rash on their skin; the towels were yellow. The hotel will not provide a refund for the horrible false advertisement of rooms, and hotel.com has horrible customer service as well.
Posted byCorporate
onApril 8, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express Arlington North Stadium Area and for sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
Overall2 out of 5
comments
By Spock
from burlington, wi
no parking onsite.
no safes in rooms.
rooms were very small, not even a chair or desk.
no safes in rooms.
rooms were very small, not even a chair or desk.
Posted byCorporate
onApril 8, 2025
Hi Spock,
We appreciate you choosing to stay at the Hotel Indigo Atlanta Airport - College Park and thank you for being one of our IHG One Rewards members.
Our properties feature unique designs at every turn without compromising guest comfort, and I'm sorry that it's not the case this time. Our hotel management staff values your input and will use it for future improvements.
We look forward to welcoming you again soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Top rated Midtown Memphis hotel convenient to Beale Street and Overton Park. Come experience Southern hospitality at its best! Our Holiday Inn Express Memphis Medical Center Midtown hotel has top ratings because of our friendly team's commitment to great hospitality. Our Midtown hotel is near downtown Memphis with Beale Street (2 miles), the Peabody Ducks (1.8 miles), Mud Island, and Graceland just minutes away. Our Union Street location is close to Overton Park and the Memphis Zoo, as well as the FedEx Forum, the Rock 'n Soul Museum, or AutoZone Park, which are the perfect destinations for any trip.
Our Memphis hotel's easy access to I-69, I-40, and I-55, Memphis International Airport (8.0 miles), and the Amtrak Station (2.0 miles) make traveling around Tennessee a breeze. We are also adjacent to Methodist University Hospital, nine other major medical centers, and offer a special rate for guests with a loved one at Methodist University Hospital.
You will feel right at home with our full free breakfast bar, free Wi-Fi, business center, fitness center, and seasonal outdoor pool. Call our hotel in Memphis, Tennessee today, and take advantage of our great hotel deals and rates.
Overall2 out of 5
Great people & horrible rooms
By Sara
from Houston
Really great people that work there but facilities are horrible. Super dirty and loud (air conditioner and heater kept going in and off and was really loud and disturbing). Shower head was gross, toilet kept running, beds weren’t made the second day.
Posted byCorporate
onApril 8, 2025
Hi Sara,
Thank you for sharing your thoughts and staying at the Holiday Inn Express Memphis Medical Center Midtown. I appreciate you for recently joining the IHG One Rewards program.
Holiday Inn Express prides itself on providing a seamless and hassle-free experience for guests on the go. I am sorry for the situation you encountered during your visit. Your feedback is important to us. I have shared your comments with our dedicated hotel management team, and I am confident that they will take action to address your concerns and make the necessary improvements.
I hope you give us another chance to provide better service on your next visit.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
A Premier business Hotel in Aerocity
Experience a blend of comfort and convenience at Holiday Inn New Delhi International Airport, a premier business hotel in Aerocity. Located just minutes from IGI Airport, our hotel offers easy access to all terminals, making it ideal for business travelers. Situated in Aerocity, our hotel is a 2 minute walk from the Aerocity metro station, providing quick access to key locations and convention centers such as Yashobhoomi, Bharat Mandapam, Connaught Place, GMR Worldmark, DLF Cybercity, and Udyog Vihar. Our 265 guest rooms and suites are designed with modern fixtures to ensure a peaceful stay.
Our travel desk can help you visit the premier attractions in and around Delhi such as Qutub Minar, Red Fort, Lotus Temple, the Taj Mahal in Agra, and the historical palaces and forts of Jaipur. The hotel’s proximity to premium shopping hubs like DLF Promenade and Ambience Mall makes it a preferred choice for discerning business & leisure travelers.
Embark on a diverse culinary journey at our onsite restaurants:
Viva All Day Dining: Multi cuisine delights, L'Osteria Bella: Embassy endorsed, HT Foodie award winning Italian restaurant and Hangar Lounge and Bar: Modern bar with an aviation theme.
Enhance your stay with our range of facilities: 24 Hour In Room Dining, Lea Spa and Salon, Fitness Center, Outdoor Pool. Hotel features 8,000 sq. ft. of flexible meeting and banquet space, accommodating up to 400 guests.
Overall1 out of 5
Worst Experience
By SoumyaC
from New Delhi
It was my worst experience staying at Holiday Inn at Aero City, New Delhi. Though I'm a Diamond elite member, I was not given a room upgrade. Only after making a request the reception manager shifted me to a junior suite room. The room was full of mosquitos. I made my first request at around 8.15 PM to provide mosquito repellant in the room. Till 10.30 PM nobody turned up. After making two more requests an attendant came and installed a mosquito repellant. But it was not adequate for the big room and I had to suffer for the rest of the night.
I slept around 11 PM and got up early in the morning. then I found a WhatsApp message from the duty manger sent at 11.35 PM that my car was damaged during the parking. I rushed to the reception and found that my Toyota Camry car (Valet Number 312039) which was handed over to the valet for parking was badly damaged. Apparently the valet driver hit a post and damaged the car. I received a customary apology from the duty manager Gaurav Singh with the assurance that the cost of repair/service will be reimbursed by the hotel. After I completed the repair I sent the invoice my WhatsApp to the duty manager on 29 March. However, despite several follow up the amount has not been transferred to my bank account. I request the management to look into this matter and share the video footage where the driver hit the post to damage my car. Also ask the Dm to reimburse the repair charges ASAP.
I slept around 11 PM and got up early in the morning. then I found a WhatsApp message from the duty manger sent at 11.35 PM that my car was damaged during the parking. I rushed to the reception and found that my Toyota Camry car (Valet Number 312039) which was handed over to the valet for parking was badly damaged. Apparently the valet driver hit a post and damaged the car. I received a customary apology from the duty manager Gaurav Singh with the assurance that the cost of repair/service will be reimbursed by the hotel. After I completed the repair I sent the invoice my WhatsApp to the duty manager on 29 March. However, despite several follow up the amount has not been transferred to my bank account. I request the management to look into this matter and share the video footage where the driver hit the post to damage my car. Also ask the Dm to reimburse the repair charges ASAP.
Posted byCorporate
onApril 8, 2025
Hi SoumyaC,
I am glad to have been a host to one of our valued IHG One Rewards Diamond Elite members. Thank you for choosing our Holiday Inn New Delhi Aerocity for your travel needs and for sharing your thoughts about your stay. I trust that all is well.
We always aim to deliver a great stay experience for our guests, and I am sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.