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    February 14, 2017
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    April 19, 2025
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Corporate's Review Comments
 
Experience modern amenities at our Plano Texas hotel It is conveniently located at the Jupiter Road exit off the George Bush Highway near the new upscale CityLine Complex. Striking the perfect balance between refinement and relaxation, extraordinary design meets complete functionality for business and leisure travelers alike. Shuttle service is provided to many corporations including State Farm, Raytheon, Cisco Systems, Samsung, United Healthcare, Texas Instruments, Fujitsu, as well as the University of Texas at Dallas . For shopping, Firewheel Town Center, Methodist Richardson Center and Baylor Medical Center are within five miles. CityLine offers unique and exciting dining and entertainment options, merging the energy and vibrancy of the city to the convenient proximity of the suburb. Bring your swimsuit and relax in our indoor pool or have a splashing good time at the nearby Hawaiian Falls Waterpark. Weekend sporting events are also popular at many of the nearby attractions including the Toyota Stadium, Cheer Athletics, and Richardson Gymnastics Center. The Garland Convention Center is home to year-round events including high school graduations and concert performances. The warmth, the ambiance, and the pampering guest experience make this Holiday Inn Express an obvious choice for travelers.
 
Overall
1 out of 5
1 out of 5
horrible service
By MJCJ from Dallas
hotel room had no towels and toilet paper. When called front desk, he told me to get down and get as I was naked and wet, explained to him my situation, he hanged up and never delivered towels
Customer avatar
Posted by
onApril 19, 2025
Hello MJCJ,

Thank you for staying at our Holiday Inn Express & Suites Plano East - Richardson. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Portland, OR Airport Hotel's New Look and Fantastic Location Situated in Portland, Oregon near the airport, this extended stay hotel boasts welcoming amenities such as full kitchenettes, complimentary self-service laundry, and a 24 hour state-of-the-art fitness center provide the convenience of a hotel and the comfort of an apartment. With downtown Portland just a 10 minute drive away and Cascade Station shopping center within walking distance, you'll never run out of things to do here at the Candlewood Suites® Hotel Portland - Airport. Corporate travelers looking for Portland, Oregon airport hotels appreciate our free airport shuttle that runs from 5am-10pm in addition to the perks like free high-speed Internet access. Guests can count on an easy commute to the PDX Airport, Boeing, Oregon National Guard, Vestas, OHSU, Kaiser Permanente, and the Providence Med Center. There's a boardroom suitable for on-site meetings of up to eight people. Patrons of this hotel in Portland, Oregon are only minutes from Portland's city center, which boasts incredible architecture, shopping and fine dining. Other "Must See" area attractions include the Portland Saturday Market, Japanese Gardens, and the OHSU's Portland Aerial Tram. You can grill out in the gazebo or relax with a full cable package viewable on the 55” Samsung Smart TV in your room. We offer Park Stay and Go Packages too, which include up to 7 days of free parking at the hotel.
 
Overall
2 out of 5
2 out of 5
Great value for a clean long term stay option.
By briiguy from AZ
This was a great option for my long-term stay. The room was clean and very quiet from the outside noises (close to airport).
Customer avatar
Posted by
onApril 19, 2025
Hello briiguy,

Thank you for staying at our Candlewood Suites Portland-Airport. We appreciate your loyalty as an IHG® One Rewards Silver Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Freshly renovated and stay Inspired at the Holiday Inn Express® Harrisburg NE. The hotel's Hershey-Harrisburg area location lets travelers experience the best of central Pennsylvania from a convenient location. Families love being minutes from Hersheypark. Chocoholics will love visiting Hershey's Chocolate World. Tanger Outlets at Hershey offers world-class shopping for all ages and all interests. Visit the Giant Center, home to the Hershey Bears, for hockey games and for other entertainment. Hotel is close to downtown Harrisburg. Hollywood Casino at Penn National Race Course is minutes away, Gettysburg Battlefield and Amish Country Lancaster are just a short drive away. Business travelers visiting Harrisburg-Hershey will appreciate the hotel's convenient amenities like free high-speed wireless Internet access, Business Center The Hershey Foods, Milton Hershey School, Penn State Hershey Medical Center & College of Medicine and other area businesses are also minutes away. No matter your reason for visiting the Harrisburg - Hershey area, start your day at the free, hot Express Start Breakfast Bar, featuring cinn-a-bon cinnamon rolls and other hot items. Relax in the indoor, heated pool or work up a sweat in the 24-hour Fitness Center. For comfort, convenience & outstanding customer service choose this Holiday Inn Express® Harrisburg NE hotel.
 
Overall
2 out of 5
2 out of 5
Pool
By Smeshee from Illinois
My kids and I were looking forward to the pool but it was freezing cold. Too cold to swim for more than 10 min. It's advertised as a heated pool but was ice cold!
Customer avatar
Posted by
onApril 19, 2025
Hello Smeshee,

Thank you for staying at our Holiday Inn Express Harrisburg Interstate 81 - Hershey. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Elk Grove Offers Great Location near Sacramento For a comfortable stay, visit the beautiful Holiday Inn Express® hotel in Elk Grove, California. The hotel's location is central to Sacramento, the San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/Reno and the Central Valley . Situated off Interstate 5, our hotel benefits business travelers visiting the Apple Corporation, the Sacramento Convention Center, Cosumnes River College, Alldata LLC, Frontier Communications and other businesses. Our hotel's business amenities include two meeting rooms with A/V equipment, a 24-hour Business Center and free high-speed, wired and wireless Internet access throughout the hotel. Elk Grove is home to a variety of both new and old attractions, the local wineries and historic Old Town Elk Grove, California. Our hotel's close proximity to Elk Grove Regional Park and the Sacramento River makes it easy to enjoy a fun day outdoors. Also, we're only 12 miles from downtown Sacramento and attractions like Old Town Sacramento, the Sacramento Zoo and Raley Field . From the complimentary, hot breakfast to the well-equipped Fitness Center, we take care of your needs. The outdoor pool and whirlpool are great places to unwind when you arrive. Enjoy our 24-hour on-site market full of sundries.
 
Overall
3 out of 5
3 out of 5
Great staff - No hot water
By ditto from Mesa, AZ
I enjoy this hotel. The staff is friendly and helpful. All is good until you take a shower and there is no hot water. Both Saturday and Sunday. I called the front desk and physically went to the front desk. No maintenance people here over the weekend. You will have to talk to the manager on Monday. I went to check out on Monday. No the Manager doesn't come in until noon.
Again, the staff were very accommodating and I don't blame the staff for the lack of hot water. I firmly believe the building itself cannot handle the capacity of a full house for hot water.
Come on Holiday Inn. I don't expect much but cleanliness and hot water. I'm not satisfied for one out of two.
Customer avatar
Posted by
onApril 19, 2025
Hello ditto,

Thank you for staying at our Holiday Inn Express & Suites Elk Grove West Interstate 5. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Ocala Conference Center! Situated in the heart of Horse Country and central to Ocala's top attractions, our hotel offers easy access to Silver Springs, the World Equestrian Center, and the Ocala National Forest. With a central location just off of I-75 and minutes from the Ocala International Airport, we're the perfect choice for business travelers or vacationers alike. Within minutes, families can enjoy an equestrian event or one of Marion County's many outdoor activities while business travelers make it to meetings on time with easy access to nearby corporations. Our Ocala Conference Center hotel is the perfect space to connect, with over 11,000 square feet of divisible meeting space, dedicated A/V equipment, internet connections, and onsite food and beverage options. The flexible meeting space and abundance of guest rooms make our hotel ideal for groups of 10-250 for weddings, business meetings, conferences, and more. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always warmly welcomed. From the flexible booking options to our much-loved "Kids Stay & Eat Free" program, our top Ocala hotel is designed to bring families and friends together. We're passionate about exceeding our guests' needs, providing friendly service in a clean and inviting environment. Gather together for the important moments at the Holiday Inn Ocala Conference Center.
 
Overall
3 out of 5
3 out of 5
Kitchenette?
By Doright from Florida
Why would you offer a "kitchenette" without plates, pots, or silverware? It seems I paid for less than I should have gotten.
For this reason, I did not use your restaurant.
Keep up with your competitors!!
Customer avatar
Posted by
onApril 19, 2025
Hello Valued Guest,

Thank you for staying at our Holiday Inn & Suites Ocala Conference Center. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall
1 out of 5
1 out of 5
Not worth the money!
By Mellissa from Rockford, IL
Reserved 2 king size with sofa bed rooms. Requested adjoining rooms because it was a family weekend.
Was told "no adjoining rooms available because they were pretty full". The IHG site said differently!
Was told "no rooms available with sofa bed" for same reason.
I was charged for the higher priced rooms that I did not get!
Why did I bother making a reservation that cannot be cancelled so I could go elsewhere because my specific reservation was not what I was getting!!!!!
Hotel needs major reservations! Cover was broken on heating/air unit. Fan on unit was broken and only half worked. Carpets in entire hotel were nasty! Breakfast items were barely lukewarm.
Supposed to be a "heated" pool but water was so cold that even children in pool were shivering from the cold water and did not stay in it. Hot tub was not available, was covered with a tarp, and no explanation of why.
Only elevator working had the call button broken as well as the light showing going down. Their inspection had expired on 4/1/25 and we were there on 4/5/25.
All around bad experience and will NEVER stay at this location again!
Customer avatar
Posted by
onApril 19, 2025
Hi Mellissa,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express & Suites Chicago West-Roselle.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are focused on creating a warm and welcoming environment through unwavering dedication to quality. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Niagara-on-the-Lake, conveniently located off Queen Elizabeth Way highway, and a short drive from Hamilton, Toronto & Buffalo with free on-site parking including an electric vehicle charging station for all registered guests. Start your day off right with our complimentary Express Start® hot breakfast bar and a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art Fitness Centre. We are pet friendly. The 24-hour Business Centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event spaces are available for groups of up to 100 people. Guests enjoy this Niagara-on-the-Lake hotel while they explore beautiful Ontario. The nearby Outlet Collection of Niagara Mall offers a premium shopping experience, while majestic Niagara Falls is located only a short drive away. Tour over 20 distinct wineries and breweries, including the award-winning Inniskillin, Trius, Jackson Triggs, Peller Estates, Wayne Gretzky, Chateau Des Charmes, and Oast. A stroll along Queen Street, in the historic district of Niagara-on-the-Lake, provides a unique cultural, shopping, and dining experience for all to enjoy, including Shaw Festival Theatre. Earn IHG One Rewards Points when booking qualifying rates.
 
Overall
3 out of 5
3 out of 5
Niagara Stay
By Mike
The hotel is fairly new and well kept. The room was clean and tidy when we arrived. The only issue I had were the beds. This hotels beds are extremely uncomfortable which made it hard to fall asleep.
Customer avatar
Posted by
onApril 19, 2025
Hello Mike,

Thank you for staying at our Holiday Inn Express Niagara-On-The-Lake. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At the new Candlewood Suites Jackson-Pearl hotel convenience and comfort are our hallmarks. Located off I-20, exit 48, Candlewood Suites Jackson-Pearl is the only extended stay hotel in the area. Minutes from downtown Jackson, MS or the Jackson-Evers International Airport, it is the ultimate hotel for the business traveler. Candlewood Suites Jackson-Pearl is 100% smoke free facility, convenient to many of your favorite "sit-down" restaurants. For a quick meal, there are several national fast food restaurants nearby. Guests wanting to "dine-in" can use the fully stocked Candlewood Cupboard for breakfast, lunch and dinner options, plus an assortment of sodas and snacks. At Candlewood Suites Jackson-Pearl, we put the amenities where they really count, in your room. Sleep soundly in our "Comforts of Home" bedding. Cook a meal in the fully equipped kitchen. Relax in the recliner while watching movies from our free video library. Check email with free, high-speed Internet. Work off stress in our free, 24-hour Candlewood Gym. Do laundry in the free, guest laundry room, or send it out with our same day, valet laundry service. We even welcome pets. Candlewood Suites Jackson-Pearl....Consider Us Home.
 
Overall
3 out of 5
3 out of 5
First room was foul smelling with smoke.
By Chris from Atlanta, GA
I am not happy because I was charged twice for the stay. First I paid 19000 points for my room and when I requested to change the room because of the smell they charged me $112 for the new room. I thought that this was an oversight and that they will fix it but today is 4/11 and my stay was on 4/4/25 and I am still waiting.
Customer avatar
Posted by
onApril 19, 2025
Hello Chris,

Thank you for staying at our Candlewood Suites Pearl. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Candlewood Suites and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen, but I'm glad our hotel team was able to reach out and discuss the charge and provide further assistance. I have shared your comments with our hotel management and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled amid the towering architecture of New York City’s Financial District, Hotel Indigo NYC Downtown - Wall Street offers inviting spaces for meetings and social events. Start your day with a delicious breakfast at Buttonwood Café and then set out to explore the city’s rich history and culture. Stroll our bustling neighborhood to South Street Seaport, the Tin Building, and The Battery, a gateway to the Statue of Liberty. Visit Brooklyn and the One World Observatory. Unwind in the evening with cocktails at our Highwater Rooftop Bar, boasting stunning views of Lower Manhattan. Relax in our contemporary rooms with plush bedding, upscale amenities, and noise-canceling windows. Discover the spirit of NYC at our chic Wall Street retreat.
 
Overall
1 out of 5
1 out of 5
Extremely Disappointing Experience
By c4all from New York, NY
I recently stayed at Hotel Indigo for three nights, and it was one of the worst hotel experiences I’ve ever had. The heater in my room was broken the entire stay, despite outside temperatures dropping to 29°F. This made the room unbearably cold and unsafe. To make matters worse, the hotel staff failed to address the issue proactively.
When we reported the problem, the staff defended themselves rather than resolving it. We later learned that the heating system on the second and third floors was out, but no one informed us or offered alternative accommodations. This lack of communication and care is unacceptable, especially since providing heat in such conditions is required by New York hospitality laws.
While we eventually received a full refund, it only happened after significant effort on our part. Initially, the manager dismissed our concerns and tried to offer a 50% discount, which we declined because charging for a room without heat is both unreasonable and illegal. After persistent negotiations, we finally received a full refund.
Considering the amount of money paid for this stay, I expected much better service and basic amenities. Spending three nights in freezing conditions and having to fight for proper compensation was frustrating and disappointing. I would not recommend this hotel to anyone based on my experience.
Customer avatar
Posted by
onApril 19, 2025
Hello c4all,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Hotel Indigo.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The staff of the beautiful modern Holiday Inn Express & Suites Port Huron hotel is eager to exceed your expectations. Our hotel features over-sized guest rooms and suites luxuriously complimented by triple sheeted pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave, refrigerator and keurigs. Conveniently located off I-94, corporations such as Domtar, Keihin Michigan Manufacturing, MAG, Wirtz Manufacturing, Customs and Immigration, and IAC are just minutes away. Whether you are visiting the area for business or pleasure, Port Huron provides the perfect backdrop for an array of outdoor activities and has a number of unique landmarks. Visit Michigan's oldest lighthouse and enjoy picturesque scenery and river walks. Spend time exploring galleries, a dine-in moviehouse and restaurants. Take a sunset cruise aboard the Huron Lady II or visit the Port Huron Museum. Visit McMorran and Glacier Point Arena to watch a hockey game, or play a round of championship quality golf at the Black River Golf Club. During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar , free Wi-Fi service throughout the hotel and our board room, HD televisions with expanded cable channel listings, salt water swimming pool, fitness center, 24-hour business center and guest laundry. Stay Smart at the Holiday Inn Express & Suites Hotel Port Huron.
 
Overall
1 out of 5
1 out of 5
Not a good location/neighborhood for noise
By jmo44 from Michigan
The hotel is close to a restaurant called Captain Skrip's Office Bar and Grill, that plays super loud bass music until 2am. We didn't know this until we went to check in at 11pm and asked the front clerk about the noise. This wouldn't be a problem if the hotel was completely soundproofed. But we were put in a room on the south side which is closest to the restaurant and were forced to wear earplugs just to sleep. This is not an acceptable location for a hotel and we will never be back.
Customer avatar
Posted by
onApril 19, 2025
Hello jmo44,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.