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Situated on the corner of the famous Canal Street and Bourbon Street, Crowne Plaza® New Orleans French Quarter – Astor blends comfort and sophistication. With 20 meeting rooms, our upscale hotel caters to corporate conferences and social events. Relish the historic charm and vibrant ambiance of the French Quarter, strolling along cobblestone streets, tasting hot beignets at Café du Monde, exploring the National WWII Museum, or antique shopping in the Garden District or Royal Street. Cheer for your team at Caesars Superdome and savor Cajun cuisine while soulful jazz serenades your senses. After a day of adventure, retreat to our elegant guest rooms with premium amenities, free Wi-Fi, and plush bedding. Stay with us and embrace the spirit of New Orleans.
 
Overall
1 out of 5
1 out of 5
Can’t get a copy of my bill
By David from Tulsa, Ok
I need a copy of my bill, and am being told that no one in the hotel at 2:45 pm on a weekday has the capability to email a copy of the bill to me. Its not available on the app or website for me to get a copy. The staff at the hotel tried to get me transferred to talk to someone about signing up for additional services instead of taking care of what I needed. The staff was rude and not helpful.
Customer avatar
Posted by
onApril 5, 2025
Hello David,

Thank you for staying at our Crowne Plaza New Orleans French Quarter - Astor. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Crowne Plaza and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel's Location in Byron, GA Pleases Guests Nestled in the center of Georgia in lovely Peach County, the Holiday Inn Express® Byron Hotel offers practical amenities, such as free high-speed, wireless Internet access throughout the hotel. We are conveniently located off I-75 at exit 149. Business travelers looking for hotels in Byron, Georgia appreciate our property's modern facilities, which boast a Business Center with print and copy services. Besides being located near Middle GA Regional Airport, we're within proximity to Robins Air Force Base, Fort Valley University and Mercer University. While you're in the area, be sure to stop by Lane Southern Orchards. You can spend a morning at the nearby Georgia Sports Hall of Fame, and then, wrap up the day by attending an event at the Macon Centreplex. History buffs always enjoy exploring the historic Hay House, and the entire family will love the Georgia National Fairgrounds, home to numerous rodeos and shows. In addition, Peach Shops at Byron offer great shopping opportunities, while Ocmulgee National Monument offers a glimpse into the area's past. When looking for hotels in Byron, Georgia with convenient amenities, remember we feature modern rooms with DVD players. You can also enjoy an outdoor pool and a well-equipped Fitness Center. Start your day with the complimentary, hot buffet Express Start Breakfast bar. Be sure to ask about our Byron hotel's weekend specials for your next visit!
 
Overall
1 out of 5
1 out of 5
No Sleep
By TimR from Mackinaw IL
The hotel was right off the highway and easy to access. We got a room that was joined to another room. I assume that the family was going to Disney because we heard screaming kids all night long. At midnight my wife called the front desk and complained, and they called the room to let the know we were in a quiet time. The front desk called back to confirm that they had stopped. They did stop for 10 minutes. The adult can to the joining door so we could hear him clearly and said what are they doing to do kick us out? This was the worst stay of my entire life. I wish I could get my points back because I should have just kept driving since we didn't sleep. Once we reached our destination the next day, we slept because of all the screaming throughout the night. I will never stay in Bryon again and I will never recommend this hotel to anyone.
Customer avatar
Posted by
onApril 5, 2025
Hello TimR,

Thank you for staying at our Holiday Inn Express & Suites Byron. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Miami West - Airport Area. Only 9 miles from Miami International Airport (MIA) and offers free airport transportation. Whether your journey is for business or leisure, our elegantly designed, 100% smoke-free hotel is conveniently situated just 30 minutes from downtown Miami and Fort Lauderdale, with easy access to various renowned attractions. The world-famous South Beach, Marlins Park (home to the Marlins), and Hard Rock Stadium (home to the Miami Dolphins) are all just a short drive from our location. Our outdoor oasis is ideal for unwinding by the pool and basking in the inviting Florida sunshine. Whether savoring a morning cup of coffee or indulging in a late afternoon or early evening cocktail after a bustling day, it's perfect either way. Experience a blend of style and comfort at the Holiday Inn Miami West. Enjoy a range of on-site amenities, including Bistro 103, an outdoor pool, catering and event services, car rental, and a gift shop. Indulge in the delightful a la carte menu at Bistro 103, featuring a daily dinner service with a variety of entrees, creative burgers and sandwiches, salads, and daily specials.
 
Overall
1 out of 5
1 out of 5
Unsatisfactory stay
By Romain from Trinidad and Tobago
This Hotel was a 1/10 for my wife and I, on the first night the room key wasn't working, we had to be up and down to get that sorted out. By day 2 the elevators weren't working and there were a lot of kids for a school tournament which meant 1 elevator was constantly full.
The nights were loud and noisy as those kids kept running up and down the hallways and we had to go outside our room to let them know not to bang the doors. IT WAS HORRIFIC!
Next was the breakfast which we thought wasn't up to standard, while our visit to the bar was ok. The drinks were not much to talk about, but the bartenders were really friendly.
The rooms were not very clean and have a disgustingly dirty carpet, we left a bagel and coffee out during the day and came back shortly to meet a lot of bugs attacking it.
We weren't able to use the pool area as it was always full of school kids making alot of noise.
Customer avatar
Posted by
onApril 5, 2025
Hello Romain,

Thank you for staying at our Holiday Inn Miami West - Airport Area. We appreciate your business and making IHG Hotels & Resorts a part of your travel.
Our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn & Suites Boca Raton North is nestled inside the peaceful Park of Broken Sound. Conveniently located near I-95 at Yamato Road, we are minutes from sunny Florida beaches, Florida Atlantic University and Lynn University. We are located minutes from downtown Boca Raton and less than a mile from Canon, Johnson Controls and the Boca Raton Innovation Campus. We are centrally located near both Palm Beach International Airport and Fort Lauderdale Hollywood International Airport. If you are staying with us for a night or a month you will enjoy that each of our guestrooms are two room suites equipped with a sofa sleeper, work area, two televisions, a Keurig coffeemaker, refrigerator and microwave. Complimentary amenities include parking, Wi-Fi and Fitness Center. And just in case you forgot something or want a snack the Market offers a quick and easy option for you to purchase those items. Relaxing or playing at our Florida style outdoor pool, you can enjoy a meal or cocktail from the Red Reef Restaurant that offers indoor and outdoor seating for breakfast and dinner. The Cicada Nature Trail is located behind the hotel if you would like to take a quick run or walk and enjoy the scenery. The Holiday Inn & Suites Boca Raton looks forward to welcoming you to our IHG Branded Hotel for business or pleasure all year long!
 
Overall
1 out of 5
1 out of 5
Worse experience
By Sunny from Florida
First room smelled like something died in there, second room no hot water after 15 minutes of waiting time, third room smelled awful but we did not have a choice and stayed there at least we were able to bathe, even thought the shower fixture came right off in our hand, had a scary time turning it off . Another guest informed us he was having hot water problems too. As far as the restaurant , it was awesome we enjoyed the food very much and the staff as well. The lights next to the bed were not working and there was no coffee, creamer nor auger in the room had to go to lobby to get these items. Overall I do not recommend this place unless they fix and make sure all rooms are cleaned and fixed and ready for guests before people arrive. Make sure everything works priperly too
Customer avatar
Posted by
onApril 5, 2025
Hello Sunny,

Thank you for staying at our Holiday Inn & Suites Boca Raton - North. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Off I-95, Our Boston area hotel is located in Dedham and is the ideal location for tourists, corporate travelers and families alike! With our address, you are very short walk to Legacy Place ; which is across the street and features dozens of shops, restaurants and entertainment. Gillette Stadium , home of the New England Patriots , is 19 minutes away. Or take a short trip to Cape Cod from our South of Boston location. The hotel is conveniently located less than a mile from the Dedham Corporate Center Commuter Rail with train service straight into Boston making this an ideal location to visit the Boston Red Sox at Fenway Park or the Boston Bruins and Celtics at TD Garden . Bring the family! Our hotel is family-friendly, and our guests love our large, indoor pool! Kids Eat Free* in the Nook Restaurant at the Holiday Inn Boston-Dedham. Bamboo Restaurant is on-site and offers lunch, dinner, and cocktails. In addition to our ideal location, the Holiday Inn Boston-Dedham offers inviting amenities that appeal to all of our guests-from children to business travelers! Some of our features include complimentary parking, complimentary Wi-Fi, a 24-hour fitness center, mini-refrigerators in all guest rooms and 7 meeting rooms with a total of 8,000 square feet of modern, flexible meeting space. Let our Event Planners assist you with a successful event in a convenient location!
 
Overall
1 out of 5
1 out of 5
It sucked
By AmyLynn from Long Island
The staff was friendly and tried to accommodate my needs, but failed miserably. The room was freezing. I turned the thermostat up to 78 degrees and it was still freezing. I usually like to sleep in a cool room, but this was ridiculous. The mattress had the consistency of a marshmallow. It was also much too high for my short, disabled knees self. I brought my own stepstool and still couldn’t get onto the bed because the mattress had no firm edge. I slid right off. I wound up sleeping in the chair and propping my feet up on a bench, which was probably meant for my suitcase.
The clerk at the front desk took 50% off one night’s stay. I think that my experience was so miserable that she should have taken off the total. Certainly never staying there again.
Customer avatar
Posted by
onApril 5, 2025
Hello AmyLynn,

Thank you for staying at our Holiday Inn Boston-Dedham Hotel & Conference Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Our Hotel's Great Location in Abilene, TX Combining the bright spirit of the frontier with the bold culture of the West, Abilene, Texas boasts a community that retains strong ties to its past. At the Holiday Inn Express® Hotel & Suites Abilene, guests love our warm hospitality and down-to-earth attitude. Besides offering great corporate amenities like an on-site Business Center, our Abilene, Texas hotel's facilities have a meeting room that can accommodate up to 25 people. The Taylor County Expo Center and the Abilene Civic Center are nearby, as are Abilene Christian University and Hardin-Simmons University. Dyess Air Force Base also calls Abilene, TX home.Our hotel's location places leisure travelers near Frontier Texas, which promises a fun-filled day for your family. Visitors can catch a performance at the Abilene Civic Center or attend an event at the Taylor County Expo Center. If you want to explore the area's beautiful landscape, head over to Abilene State Park, a favorite attraction in Abilene, Texas. This hotel's facility is proud to provide free high-speed, wireless Internet access throughout the property. Other amenities include an outdoor pool that is open during the summer as well as a Fitness Center. Before starting your day in Abilene, TX, stop by our hotel's complimentary, hot Express Start Breakfast Bar, too. And you'll love our spacious rooms. Make your reservations today to take advantage of our great rates!
 
Overall
1 out of 5
1 out of 5
Look Elsewhere
By Traveler from Abilene, TC
Trust me when I tell you to find another option for your stay in Abilene. This hotel is located in a pretty sketchy area and was definitely overpriced. First off, the room was disgusting, especially the bathroom where there was hair all over the floor and in the shower. I never walked barefoot in the room The hotel is very dated and I’m honestly surprised it’s a part of the Holiday Inn Express family given the condition of the hotel and the room that we stayed in. Front desk staff was barely civil and mostly just acted as if we were bothering them.
Customer avatar
Posted by
onApril 5, 2025
Hello Traveler,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Located off I-30, just 15 minutes from Dallas-Fort Worth International Airport (DFW), Crowne Plaza® Suites Arlington provides the perfect blend of productivity and relaxation. Minutes from AT&T Stadium, home of the Dallas Cowboys, our hotel places you near top attractions like Choctaw Stadium, Globe Life Field, Esports Stadium Arlington, and Six Flags Over Texas. Host meetings and events in our versatile venues with free Wi-Fi and free parking. Savor delectable meals at our onsite restaurant, take a dip in our indoor pool, and stay active in our Fitness Center. At the end of the day, unwind in our spacious rooms and suites, designed for your productivity and relaxation. Stay with us and discover the best of Arlington, Texas!
 
Overall
5 out of 5
5 out of 5
Great Location
By Connie from Fate, TX
Great service, easy check-in & check-out. Comfortable bed. Great location for on & off of Highway 360.
Customer avatar
Posted by
onApril 5, 2025
Hi Connie,
We're thrilled to hear that you enjoyed our service and found our location convenient. It's great to know that the check-in and check-out process was smooth for you and that you found the bed comfortable. Thank you for your positive feedback!
- The Staff at Crowne Plaza Suites Arlington
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Orlando Airport, our sll-suite hotel located just 1.5 miles from the Orlando International Airport. Our hotel at Orlando Airport is just a short drive from various major Orlando attractions and entertainment destinations and less than an hour from the amazing Port Canaveral. The Staybridge Suites Orlando International Airport hotel offers luxury amenities and services at an affordable price. Our guests, whether staying for one night, a week, month or even one year, enjoy apartment-style living and various complimentary services at our hotel at MCO Airport. All of our guests can enjoy a full hot breakfast buffet each morning, our Social on Monday, Tuesday and Wednesday nights with complimentary food, beer, wine and soda, our 24-hour airport shuttle service as well as transportation to area restaurants and shopping. We are conveniently located near the VA Hospital and Nemours Hospital at Lake Nona, the Orlando Water Sports Complex, various Orlando Golf Courses, the Florida Mall, exciting downtown Orlando, the Amway Center and the Orlando Convention Center on International Drive. Our 3000 sqft of flexible meeting space caters to group, corporate, government, and association travelers alike. For business, relaxation or just fun in the sun, make your home away from home the Staybridge Suites Orlando International Airport, the hotel at Orlando Airport that has it all!
 
Overall
1 out of 5
1 out of 5
Horrible experience
By Nena from Wisconsin
No bathroom counter space, food over cooked and no replenished fruit to enjoy once other customers ate it all, kitchen server coughing in her hands and did not wash her hands, bed was filthy on bottom and side with metal springs broken through the mattress, mattress old and compressed, electrical outlets did not allow to plug and hold in adapters.......
Customer avatar
Posted by
onApril 5, 2025
Hello Laura,
Thank you for choosing Staybridge Suites Orlando Airport South for your leisure lodging needs. We appreciate and thank you for your loyalty as an IHG One Rewards Gold Elite member.

We offer brilliant basics and a little more where it matters most. However, I’m sorry for what happened during your stay. What you described isn’t what we want for any guest. I have shared your comments with the hotel management, who responded with genuine concern for the impact this had on your stay. I am confident they will take steps will be made so this doesn’t happen again.

Again, thanks for getting in touch with us. If you need anything else, send us an e-mail at ihgservice@ihg.com.
Many Thanks,
Ronald Rivera
eMedia Coordinator
IHG Hotels and Resorts Service
Reference no. 10564178373
0points
0of 0voted this comment as helpful.
 
Rest easy in our 120-room hotel, designed for both business and leisure travelers. Positioned near MSU and Bozeman's top sites, our hotel offers convenient in-room amenities and a top-notch Athletic Studio. Facilities include an indoor pool, a well-equipped gym, and shuttle service to Yellowstone International Airport, ensuring a comfortable and convenient stay. Dine at our EVEN Kitchen & Bar, serving a variety of delicious meals and organic cocktails. Discover local art and culture with our curated experiences. Enjoy free Wi-Fi, complimentary parking, and a welcoming atmosphere. Our hotel is perfect for travelers looking for both relaxation and convenience, with easy access to downtown Bozeman, local businesses, and popular attractions.
 
Overall
1 out of 5
1 out of 5
Skip This Hotel
By paloma5k from Billings, MT
During my stay, I encountered several issues that significantly impacted my experience.
The thermostat in the room was not functioning properly. When I reported the issue, the front desk provided a box fan and assured me that a maintenance request would be submitted for the following day, as I would be out of the room for 12 hours. Unfortunately, the thermostat was still not repaired the next day, and I was informed that no work order had been submitted. Another front desk staff member then said they would follow up with maintenance. The issue was eventually addressed, but even after the repair, the lowest temperature setting available was 64°F, which was not ideal.
At check-in, I was not given the three breakfast vouchers included with my stay. I had to return to the front desk the next day to request them.
Additionally, we dined at the hotel’s restaurant on our final night, and the service was disappointing. The bartender did not greet us or provide menus, as he appeared to be preoccupied watching a game on television with another employee or guest. I had to retrieve menus myself. While he did check on us once after serving our meals, he spent most of the time at the front desk computer conversing with other staff members. Ultimately, my husband had to get up to request the bill so we could pay. The lack of attentiveness and professionalism was very discouraging.
I was also disappointed to find that the property did not have a jacuzzi, which I had assumed was available. Admittedly, I did not verify this detail in the photos beforehand. The pool was also quite cold and not very inviting.
There were visible maintenance concerns with the exterior of the building as well. The front entrance appeared to be in disrepair, with multiple wooden planks supporting what looked to be a damaged or unstable awning.
Overall, I was very excited to stay at this new hotel, having watched its construction during frequent visits to the area. Unfortunately, my experience fell well short of my expectations. In the future, I would prefer to stay at a more established property in Bozeman.
Customer avatar
Posted by
onApril 5, 2025
Hi,
We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas where we can improve. We apologize for the inconvenience caused by the thermostat and the breakfast vouchers. We also regret to hear about your experience at our restaurant. We strive to provide excellent service and it's clear we fell short in this instance. We appreciate your feedback regarding the property's amenities and exterior maintenance. We're committed to improving our guests' experiences and will take your comments into consideration. Thank you for taking the time to share your experience.
- The Staff at Even Hotel Bozeman Yellowstone Intl Arpt
0points
0of 0voted this comment as helpful.
 
Get ready to breeze through the "Windy City" with ease when you stay at Holiday Inn Express® Chicago - Arlington Heights. Here, you can have it all— close proximity to O'Hare International Airport (ORD), a short train ride to downtown Chicago, nearby businesses, and a peaceful retreat in Arlington Heights, IL when the day is done. Business travelers can leave the commute behind with top corporate offices like UOP/Honeywell, OSHA Training Institute, ADP, Robert Bosch, and Intertek just minutes away. Plus, enjoy our complimentary airport shuttle service Monday to Friday, 7:00 AM to 10:00 PM. (Shuttle not currently available on the weekends or on holidays.) Looking for local attractions? Explore downtown Arlington Heights for vibrant local restaurants, a performance at the Metropolis Performing Arts Centre, or indulge in authentic Asian cuisine at the nearby Mitsuwa Marketplace. Woodfield Mall, one of the largest shopping destinations in the United States is only minutes away. Whatever the reason for your visit, you can rest assured that you'll enjoy a quality stay. Free Wi-Fi access helps you stay connected, while a free hot breakfast gets your day off on the right foot. Make your reservation today to enjoy our Chicago - Arlington Heights hotel!
 
Overall
1 out of 5
1 out of 5
Ants!!
By Unhappy25
Bith our rooms had ants. Several other rooms had ants. After the 1st night we had to move rooms due to ants all over in the beds.
There was hair in the shower/tub.
Very outdated rooms with an order.
Breakfast was ok, but they had the pancake machine shut down for Saturday and Sunday but open for Monday.
Customer avatar
Posted by
onApril 5, 2025
Hello Valued Guests,
Thanks for choosing Holiday Inn Express Chicago Northwest - Arlington Heights for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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