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- First review commentFebruary 14, 2017
- Last review commentApril 19, 2025
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Simplify your travel experience at the Holiday Inn Express Walnut Creek. Our hotel in Walnut Creek, CA offers modern amenities, comfortable rooms, and a convenient location minutes from San Francisco. Rest and recharge in our pet-friendly rooms and suites with plush triple-sheeted bedding, Keurig coffee makers, free Wi-Fi, flat-screen TVs, and mini-fridges. Get a great night's sleep with blackout shades in all our accommodations. Start your mornings in Walnut Creek sunny side up with our complimentary Express START™ breakfast before heading out to explore. When you stay at the Holiday Inn Express Walnut Creek, you'll be close to some of the area's top attractions, including the Walnut Creek Farmers Market, Walnut Creek Regional Park, Walnut Creek Historical Society Museum, Lesher Center for the Arts, and many restaurants. You're also just a short drive from San Francisco's most popular attractions, including the Golden Gate Bridge, Fisherman's Wharf, Chinatown, Union Square, and Haight-Ashbury. Guests in on business are able to stay close to businesses like CVS, Kaiser Permanente, and John Muir Hospital. In addition to our proximity to major companies, our hotel also features free high-speed Wi-Fi and an on-site business center, which has copy, fax, and Internet services.
Overall
1 out of 5
Horrible night shift staff
By Sam Sam
from Martinez
The night staff, Fernando, on April 1 was horrible.... he did not give me a working key, he was acting very difficult and he followed me to my room knowing the key he gave me was not working. My room was changed because my boyfriend said nothing in the first room was working. When I arrived and requested a new key Fernando asked question after question after he had my ID and verified it was my room. I told him he was being difficult and to give me a key, it's late and I need to rest. He gave me a key that wouldn't work on the elevator so I asked where the stairs were. He went to the desk and got a working key and came upstairs. As I walked to my room I turned and asked what was he doing? He stated he wanted to see if I was going to my room. He made me very uncomfortable knowing he gave me a key that didn't work. Good thing my boyfriend was there.
Posted byCorporate
onApril 11, 2025
Hi Sam Sam,
Thank you for staying at the Holiday Inn Express Walnut Creek. We appreciate you as an IHG One Rewards Diamond Elite member and your loyalty since 2021. We work hard to deliver an exceptional guest experience. I am sorry for the level of customer service you received during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Plan your escape to the Scenic City and marvel at the breathtaking views surrounding you at every turn in one of Chattanooga's most coveted locations. Nestled at the foothills of Lookout Mountain, Holiday Inn Express and Suites Chattanooga-Lookout Mountain is just minutes from downtown Chattanooga and top-rated attractions, including Rock City, Ruby Falls, and the Incline Railway. With an ideal location near I-24, our Chattanooga hotel is just 15 miles from Chattanooga Metropolitan Airport (CHA) and has easy access for travelers looking to enjoy the excitement of the city while indulging in mountain adventures.
Perfect for extended stays, groups, families, and four-legged friends, our freshly renovated accommodations allow you to stretch out in comfort with all the amenities of home. Stay connected with complimentary Wi-Fi and fuel up with our daily hot breakfast buffet. Keep up your workout routine at our 24-hour fitness center, or let the kids make a splash in the indoor pool; the choices are yours at Holiday Inn Express.
In town for an event or wedding? Stay in the center of all the adventures! Our Chattanooga hotel is just one mile from The Venue Chattanooga and five miles from Grandview Wedding Venue. For business travelers, we've got you covered with fast, free Wi-Fi and an on-site business center. Whether you're visiting for business, adventure, or leisure, welcome to the neighborhood.
Overall1 out of 5
Worst holiday inn I’ve ever been to
By Not staying here
Where do I start? Let me first off say the only good thing about this hotel was Antonio T at the front desk the night we checked out of this wretched place. He had only been there for 3 weeks and I think he was ready to leave. I hope he does because he could be a good employee at any other place. When we arrived I could tell this was going to be bad. The lobby had a certain smell to it and it was not clean. When we got to the room it looked okay at first but upon further inspection I could tell it was not cared for the way it should be for guests paying $200 a night. I don’t think the maid service came around at all. I had to call down to the front desk to get more towels in the morning. The employees were yelling at each other during breakfast one morning. There weren’t any towels in the pool area at all. We had to go to the front desk for those too. Then our last night there the cops showed up for people on our floor having some sort of fight and yelling at the top of their lungs about something. Which I get isn’t the fault of the hotel but I wasn’t going to have my kids around that and have it ruin my vacation. All in all I would stay somewhere else. We did move to another holiday inn property in the area and it was much better.
Posted byCorporate
onApril 11, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express Chattanooga-Lookout Mountain and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2022.
Our top priority is providing excellent hospitality and cleanliness, and I'm sorry for what you experienced during your visit. I have shared your comments with the hotel management and will use your review to help us improve our service and develop ways to prevent any issues from reoccurring. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Our Staybridge Suites Little Rock - Medical Center team invites you to stay with us and experience all the unique amenities that makes our all-suites hotel stand out among the rest! Located in the heart of Little Rock, we are the closest hotel to Little Rock's most prestigious hospitals and right around the corner to several local restaurants such as The Root Cafe, Pressed Waffle Co., and Bread Cheese Wine. Featuring fully equipped kitchens in every room, onsite complimentary laundry facility, evening socials, and a daily hot breakfast provided - you can sit back, relax, and feel right at home throughout your stay! With our hotel being pet friendly, don't forget your furry friend too!
Overall1 out of 5
Sorry customer service
By Jax mehoff
from Little rock
I sat there while waiting to be waited on when I walk in there was 1 person in front of me and after that person was done othe people had walked up i guess there buddies and started talking and going through mail packages that were dropped off I watched the desk clerk straight up open a box that wasn't his and he said oh this don't have a name and then said oh that's nice and Siad oh that's ours. Them proceed to allow like 4 other people b4 he called me up to take my money and still haven't received my $100 incidental fee and it's been 15day. The bathroom light was blown i told them and nothing happened it's like once they get your money and then it likeyou pretty much.......
Posted byCorporate
onApril 11, 2025
Hi Jax mehoff,
Thank you for staying at Staybridge Suites Little Rock - Medical Center and sharing your experience. Hosting one of our IHG One Rewards members is a pleasure and we appreciate your loyalty since 2025.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to discuss this.
Your business with IHG Hotels & Resorts is appreciated, and I hope you stay with us again.
Sincerely,
Crisel V.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience the Beautiful, Historic, Downtown Lapeer!
We invite you to experience the Holiday Inn Express – Lapeer Flint. We know what you expect while you are traveling and at the Holiday Inn Express Hotel in Lapeer, MI. We look forward to exceeding all of your expectations. The hotel is located a short drive off the I-69 corridor from the Flint Bishop International Airport (FNT).
We are also within driving distance to three other major international airports including Detroit Metro. Our Lapeer Hotel is surrounded by popular attractions including; Lapeer Historical Courthouse, Past Tense Country Store and Cider Mill, and Lapeer Skating Center. The hotel is also conveniently located near area businesses which include; Energy Steel and Supply, Gestamp, Kamax, and ZF Lemforder.
Our Lapeer hotel offers relaxing rooms featuring stylish décor & amenities, including a microwave/refrigerator, wireless high-speed Internet access, HDTV including premium cable and HBO, and a large selection of rooms with in-room whirlpools . When you're ready to relax at our Lapeer hotel, all your desired amenities will be available. We offer everything from our deluxe bedding to our heated, indoor swimming pool to our business center to help you unwind and recharge.
Overall1 out of 5
worst stay and lack of customer service !!!!!!!!!!!!
By Anonymous
from HOLLYWOOD, FL.
I had driven from Florida to Michigan. I usually stay at Holiday Inns. Requested, for a room that would be the most QUIET.......102 I was told was! after trying to go to sleep, the room above had people walking hard and the floor was creaking from poor construction. figured the people above would be going to bed. After about an hour of making noise, I was with a sleep aid medicine and Xanax I finally went to sleep. Only to wake up around 7 am to same noise above my room with floor. BUT THEN ALSO TO A FLOODED BATHROOM WITH WATER POURING DOWN FROM VENT FAN. COULD HEAR ALL THE WAY TO BED THE WATER POURING DOWN. I WENT TO FRONT DESK AND THE GUY SAID HE WOULD GIVE ME ANOTHER ROOM 318 AND WOULD TALK TO MANAGER ABOUT COMPENSATION FOR THAT NIGHT. NEVER HEARD BACK FROM ANY MANAGEMENT!!!!!. I looked at my credit card statement and for 3 days and after catching the female manager at breakfast. spoke to her and she said she had to review emails about problem. NEVER HEARD BACK. CHECKED OUT AND WENT SOMEWHERE ELSE SINCE MICHIGAN WHERE I WAS HEADING HAD WEATHER ISSUES. I WAS STUCK. AS A BUSINESS OWNER OF 3 COMPANIES, I THOUGHT I WOULD SEND EMAIL. NOTHING AGAIN...TIME FOR SOCIAL MEDIA AND CORPORATE TO FIND OUT HOW MISMANGED AND LACK OF CUSTOMER SERVICE THIS PLACE HAS.
Posted byCorporate
onApril 11, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express Lapeer and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2022
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express® OH Expo Center hotel, your gateway to Columbus. This CDC complaint hotel is centrally located accommodations, less than 10 minutes from top area destinations like downtown, Ohio State University, Greater Columbus Convention Center and the Ohio Expo Center, offer travelers exceptional convenience. With a 24-hour Business Center, this facility caters to professionals visiting Columbus, Ohio. The hotel's proximity to companies like Battelle Labs and Chase Bank ensures an easy commute, and thanks to negotiated flat rate cab fares, transportation is affordable. OSU Medical Center is within a few miles, and Port Columbus International Airport (CMH) is a reasonable, 10-minute drive away. There's plenty of fun to be found in Columbus. Entertainment options abound, from concerts at Newport Music Hall to shopping at the Easton Towne Center. The hotel's location near The Ohio State University places visitors close to the beautiful campus and Buckeye football, as well. While staying in Columbus, Ohio, our hotel's guests experience Midwestern hospitality at its best. In addition to exemplary guest service, amenities like a free, hot breakfast bar and complimentary Wi-Fi access make you feel more at home. The Fitness Center helps you keep up your routine while on the road. Book today! This hotel does not allow residents within a 30 mile radius.
Overall2 out of 5
Pros and cons
By Sandy
from Cleveland, OH
Clean bathroom, decently comfortable bed and great breakfast! The pillows were uncomfortable and the road noise from the highway made it hard to fall asleep. The hallways needed vacuuming and there was old candy and trash under the couch, which we noticed when pulling out the bed. We also had to go downstairs at night to retrieve our own sheets and pillows for the kids to sleep on the pullout bed.
Posted byCorporate
onApril 11, 2025
Hi Sandy,
Thank you for staying at the Holiday Inn Express Columbus - Ohio Expo Center and sharing your experience. We appreciate you for being one of our IHG® One Rewards members.
We aim to make your stay welcoming by providing excellent service and meeting the highest lodging standards. I apologize for not meeting your expectations. Every stay should be as restful, and comfortable as possible. We will use your input to guide our team in delivering an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to newly renovated, smoke-free, pet friendly hotel in Kimball, TN. This hotel is under new ownership and management as of December, 2020 and we are located just minutes from Chattanooga. Kimball is a wonderful town where you'll find friendly faces, beautiful scenery and a relaxed pace of life. Staying at the Holiday Inn Express & Suites - Kimball puts you within reach of companies like Jasper Highlands, PlyGem, Lodge Manufacturing, Colonial Chemical, Jasper Materials and Google. Kimball also puts you about 15 minutes away from Marion County Park and Nickajack Lake.
If you're in search of fun, you'll have plenty of activities to choose from. Nearby attractions include the Haunted Old South Pittsburg Hospital Paranormal Research Center and 6 Fears Hell's Bar Dam Haunt. If your in the mood for an offroad adventure, you can visit Adventure Offroad Park just 5 minutes away. If you're here at the end of April, stop by the National Cornbread Festival in South Pittsburg and indulge in a southern favorite. You're also a short drive away from Chattanooga where you can visit The Tennessee Aquarium, Rock City and Ruby Falls.
No matter what brings you to the area we are here to make your stay as comfortable and convenient as possible. We're sure you'll enjoy our top amenities. Call and book today.
Be sure to check back and more exciting changes are coming.
Overall2 out of 5
Elevator not working
By Cat26
from Delavan WI
I typically enjoy a stay at a Holiday Inn Express. I was disappointed this time. We were traveling through the area on our way home to Wisconsin when we stayed here. Arrival later in the day and we were too tired to keep driving.
Was informed upon our arrival that the elevator was not working and that our room was on the 3rd floor! Front desk clerk claimed he tried to call to let us know, but upon checking my phone later, I had no missed calls. Felt like the overall look and feel of this hotel was not as nice as many other IHG hotels I have stayed in.
Disappointed and feel we should receive a partial refund.
Was informed upon our arrival that the elevator was not working and that our room was on the 3rd floor! Front desk clerk claimed he tried to call to let us know, but upon checking my phone later, I had no missed calls. Felt like the overall look and feel of this hotel was not as nice as many other IHG hotels I have stayed in.
Disappointed and feel we should receive a partial refund.
Posted byCorporate
onApril 11, 2025
Hi Cat26,
Thank you for staying at Holiday Inn Express Kimball and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2017.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to InterContinental London – The O2, a luxurious hotel on the Greenwich Peninsula. Indulge in spacious rooms with floor-to-ceiling windows, offering panoramic views of the River Thames and Canary Wharf. Unwind at our award-winning spa featuring an indoor pool, jacuzzi, sauna, and fitness centre. Savour a culinary journey at Kinaara, enjoy Indian Afternoon Tea, or elevate your evening at Eighteen Sky Bar. Located steps from The O2, our hotel is perfect for business or leisure stays.
Overall1 out of 5
A Disappointing Experience at InterContinental London – The O2
By Eugene28
I had high expectations for my stay at InterContinental London – The O2, especially given my past experiences with the brand. While the facilities and initial booking process were smooth, the overall experience was overshadowed by poor communication, inconsistent service, and frustrating problem resolution.
Before my arrival, I had sent my employee details to the reservations team, and they confirmed that my discount would be applied, with this information noted in my booking. However, when I dined at the restaurant in the evening, the staff refused to apply my employee discount, claiming I had not presented my employee card. This was confusing, as I was greeted as an IHG employee upon arrival at the restaurant, yet no one requested to see my card before I dined. If this was a requirement, why was it not mentioned beforehand so I could have retrieved it from my room? Adding to the inconsistency, the breakfast staff at the same restaurant applied my discount without any issue or request for verification. It was frustrating to experience two completely different approaches to the same discount policy within the same hotel.
The situation became even more disappointing when I questioned the bill at checkout. I was only informed at that point that the meal package I had booked did not allow employee discount, despite this not being communicated when I made the reservation or before I dined. Had I been told earlier, I would have made a more informed decision. Furthermore, beyond the meal package, there was an additional charge of £93.66, which was not part of the promotion. Even then, the hotel still refused to apply my employee discount to that portion of the bill. The lack of clear communication regarding pricing and policies was frustrating and avoidable.
What made this experience even worse was the way my concerns were handled. On the night I raised the issue, I was passed from one staff member to another, none of whom seemed to have a proper understanding of the charges. At checkout, the same thing happened again, with no resolution. When I escalated the matter through email, the process dragged on for nearly a month, and I repeatedly felt like my concerns were not being properly addressed. The hotel’s responses felt dismissive, as if they had never genuinely looked at the case from a guest’s perspective. Rather than acknowledging the lack of communication and inconsistencies, they seemed more focused on justifying their stance.
Eventually, I was offered 10,000 IHG points as compensation. While I appreciate the goodwill gesture, this does not address the core issue. A simple refund of the overcharged amount would have been the most straightforward and fair resolution. Instead, I have been left feeling frustrated by the way this was handled. This experience does not reflect the level of service I have come to expect from InterContinental, and it has made me question whether all properties uphold the same standard.
While I recognize the efforts of IHG Guest Relations in escalating my case, the way the hotel itself responded has been disappointing. I sincerely hope they take this as an opportunity to improve communication, staff training, and how they handle guest concerns. Unfortunately, given the way this situation was managed, I do not see myself staying at this property again.
Posted byCorporate
onApril 11, 2025
Hello Eugene28,
Thank you for being a valued Platinum Elite member of IHG One Rewards and for choosing to stay at our InterContinental London - The O2.
We love our guests to feel at ease and at home. I’m sorry to hear about your experience. I have sent you a private message to discuss your experience further.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals
. Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs.
Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu.
Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
Overall1 out of 5
Stay away!
By Annie
from North West
The room was very tired and I was told I was upgraded and it was the best room in the house. It felt like the opposite. There was no beside tables in the room, no coffee pods for coffee machine on arrival- I had to go to the reception and ask for them. No water, no biscuits or hot chocolate so don't expect any luxuries. There are no plug sockets by the bed either. No one cares about the requests and reception just makes own decisions about what you want as a guest. I asked for room away from lift and received room114 literally 1 step away from the lift. I also booked the king bed but was given a twin room instead. The menu at the restaurant/var is very limited- they don't even have pizza. You are better going out to eat. When I questioned this with reception staff members I was told they assumed I'd prefer 2 single beds. On top of that housekeeping staff just push in with you in the lift while shouting in foreign language making a personal phone calls while on duty. I also booked breakfast on check in, but when I came for breakfast the next morning I was not on the list. When I asked for the bill for my stay on check out I was told the hotel can not give me one as I paid with points. At this point I understand my breakfast is free, since I was not able to obtain an invoice. After making a complaint at the reception I was told I will be credited 5000 points but there is still no sign of this on my account. Since I paid 49000 for the night it does not seem like a correct amount anyway. I will not be staying at this hotel again.
Posted byCorporate
onApril 11, 2025
Hi Annie,
Thanks for your review and for staying at the Holiday Inn York City Centre. We appreciate you as an IHG® One Rewards member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Comfort meets convenience at Holiday Inn Express & Suites Williamsburg, with easy access to I-64, Newport News/Williamsburg International Airport (PHF), and Richmond International Airport (RIC).
We are 10 minutes from top attractions like the College of William & Mary, Busch Gardens, and the historic Colonial Williamsburg. Visit Water Country USA, shop premier outlets, and savor dining within walking distance. Government travelers relish our per diem rates and proximity to military installations.
Enjoy spacious rooms with modern amenities. Stay active at our fitness center, connected with free Wi-Fi, and fuel your day with our free Express Start breakfast buffet. Take a dip in our indoor saltwater pool. Your Williamsburg adventure awaits!
Overall3 out of 5
Serviceable for a one night stay
By Tmsticx
from Reston, Va.
Place is clean and bed was decent, but fitness room is slightly bigger than a closet. I like the provided body wash, but it was empty.
Posted byCorporate
onApril 11, 2025
Hi Tmsticx,
Thank you for staying at Holiday Inn Express Williamsburg and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Silver Elite members, and we are grateful for your continued loyalty since 2019.
We strive to give excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. We're delighted to hear about your wonderful experience staying with us and immediately shared it with hotel management. We appreciate all the feedback we receive because we know it helps us in our goal of creating great hotels, guests love. Our hotel partners share this goal, and I have passed along your comments to hotel management as a reference for improvement so we can enhance our services.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away.
Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
Overall2 out of 5
Too pricey for what you get
By Landon94
from Midland TX
Our room was very small for the price of $250 a night before additional taxes and parking fees. The room smelled like marijuana smoke all weekend. The restaurant is over priced. We payed over $20 each for a breakfast buffet that was the same reconstituted eggs and watery gravy we usually get free at a holiday inn express. I expected better food on a buffet we paid so much for. There are better options on the river walk. We will not stay here again.
Posted byCorporate
onApril 11, 2025
Hello Landon94,
Thank you for being a valued member of IHG One Rewards and for choosing to stay at the Holiday Inn San Antonio-Riverwalk.
We strive to offer friendly and responsive service. I’m sorry to hear about your experience. I appreciate you sharing your concern with us. I have forwarded your feedback to the hotel management, and I’m confident they will use it to enhance our services.
We can’t wait to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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