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    February 20, 2017
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GreaterChina's Review Comments
 
Holiday Inn Express Taoyuan is only 15 kilometers away from Taoyuan International Airport (TPE) and Taoyuan High Speed ​​Rail, and it takes about 20-30 minutes by taxi. The hotel is adjacent to Taoyuan Interchange, a major highway, and is only a 5-10 minute drive from Taoyuan City Center and the train station. You can cross the road and take the Kuo-Kuang Bus to Taipei Train Station. The living functions around the hotel are convenient, including hospitals, JC PARK, convenience stores and supermarkets, all within walking distance. Nearby attractions include the famous Taoyuan Tourist Night Market, Taoyuan Municipal Library Main Building, the historical site Gyeongbokgung Palace and the Taoyuan Martyrs' Shrine and Shrine Cultural Park. After checking in, you might as well take a bicycle tour. The S-shaped aerial corridor of the Impression Bridge connects to the Taolin Railway, and you can enjoy the beautiful scenery and green water scenery along the way. The four major elements of the Smart Choice brand are Quality Sleep, Smart Breakfast, Free Internet and Enjoyable Bathing. The hotel has 138 guest rooms. The mattresses are made from American Golden Plaid beds and the bath products are from the top salons in the United States. Hair care brand TRESemmé, 43-inch LCD screen TV and Panasonic disposable toilet. Travel simply, allowing you to relax and enjoy a comfortable stay after a busy day.
 
Overall
5 out of 5
5 out of 5
Fantastic Stay, Well Above Expectations
By JWGeo from Houston, TX
I was extremely impressed with this hotel. It was perhaps my favorite Holiday Inn Express stay ever. This hotel definitely punches above its weight. As an Ambassador and Diamond Elite member, the gift bag was fantastic, far better than I would have expected. The check-in service was well executed and the staff directed me to late night eats that hit the spot. The staff was able to converse with me in English better than several hotels in the US. The availability of tea, coffee, juice, and snacks all night was great. When I got to my floor the wonderful scent used in the hotel hit me. I wish I could have bought that. The room was compact and efficiently laid out. It was very clean. The bathroom was good, with a powerful shower that was what I needed after a long trip. The staff changed the bed linens the next day and replaced my towels without issue.
The breakfast was next level nice. It was better than the breakfasts I have had at most InterContinental’s or other brands in IHG. The self-serve selections were fantastic and plentiful with a salad bar to select from, noodles, a wide variety of hot dishes (the tea eggs were fantastic), the noodles, congee with additions, soup, western selections, and the amazing variety of steamed buns. One of the staff even showed me how to make the noodles. Perfect interaction to make the breakfast experience better. I was stuffed when I left the hotel. Definitely well above what I expect for a Holiday Inn Express breakfast.
Having a washer and dryer was very helpful. The hotel had coins and laundry detergent available as well.
Customer avatar
Posted by
onApril 28, 2025
Dear JWGeo
Thank you for choosing Holiday Inn Express Taoyuan and for taking the time to share your valuable feedback.
We’re truly honored to hear that your stay with us was your favorite Holiday Inn Express experience so far.
It really makes us proud to know you felt warmly welcomed, starting right from check-in.
We’re especially proud that our team could assist you comfortably, and that their service stood out—even compared to your stays at hotels in the U.S.
We also really appreciate your kind words about our breakfast.
Being described as “better than most InterContinentals” is a huge compliment, and our culinary team will be thrilled to know their efforts made such a great impression.
Thanks again for your thoughtful review and for being a valued IHG Ambassador and Diamond Elite member.
We’d be truly glad to welcome you back again soon for another great stay.
Best Regards
Kyle Chen
Guest Service Center
0points
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Holiday Inn Express Xi'an Bell Tower invites you to stay in comfort and convenience for your next visit to Xi'an. The hotel is located at No.70 South Street, Beilin District, Xi'an City, where the transportation is convenient. It's 150m from Xi'an Bell Tower, 400m from Xi'an Drum Tower, 400m from Huimin Street, 500m from South Gate of The Xi’an Circumvallation and 5-minute walk from the nearby subway station. The hotel is only 100m away from the airport bus Zhonglou Stop, so that you can easily and efficiently arrive at the airport. The hotel features fresh and fashionable guest rooms, each inclusive of just what you need, such as high speed Wi-Fi, satellite television channels, daily breakfast buffet featuring Western and Chinese food, a comfortable bed and refreshing hot shower. The hotel is also equipped with standard meeting rooms, automatic vending machines and other self-service facilities. Be it for vacation or work, Holiday Inn Express Xi'an Bell Tower is the perfect choice to "Stay Smart"。
 
Overall
2 out of 5
2 out of 5
Next to a discotheque and boom boom sound all night
By Ezlinear from SINGAPORE
Lack of smile, lack of the welcome, lack of greetings from the front desk. I arrived on the 21Apr2025 at 5-6pm. You can check who are the 2 guys on duty. There is zero smile from you and I sense frustration throughout my check in process. There is no argument or whatsoever, the process to check in was an all time acceptance from me and my friends. No demands, no voices of displeasure at check in. Hence I really do not accept this kind of hostility not to mention you are in hospitality. And the second part was with noise. There is a discotheque next to the hotel and its techno beat is heard the whole night. I asked the front desk the next morning if there were any complaints and they said yes and they even had a lawsuit according to the staff. And the 3rd thing was the room cleaning. The person cleaning the room is not thorough. 1st day did not was the mugs left at the side of the bed table, 2nd day did not change 1 of the 2 towels used. 3rd day, did not clear the rubbish.
Customer avatar
Posted by
onApril 28, 2025
Dear Valued Guest,
Thank you for taking the time to share your valuable feedback with us. We sincerely apologize that your stay fell short of expectations in terms of service, noise, and cleanliness.
Regarding the front desk service, we will investigate the staff on duty that day and provide additional training to ensure a more welcoming and attentive guest experience.
As for the noise from the nearby nightclub, we are actively engaging with them to address the issue. Should you stay with us again, we would be happy to relocate you to a quieter room (subject to availability) or provide complimentary earplugs.
Concerning housekeeping, we will reinforce our room-cleaning protocols and pay closer attention to detail to enhance overall cleanliness.
We truly hope you will give us another opportunity to welcome you back and provide the exceptional experience you deserve. Please feel free to reach out if there’s anything further we can assist you with.
Best regards,
IHG Social Listening Team
0points
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Nestled in the very heart of Kowloon’s bustling city centre, the Holiday Inn Golden Mile Hong Kong offers business and leisure travellers a vibrant location, contemporary conveniences, and all the luxuries of home while away. The hotel provides 621 invitingly comfortable twin, double or king size beds equipped guest rooms and suites, Executive Club floors, award-winning restaurants, bar, function rooms, a landscaped rooftop pool, a state-of-the-art health club and free Wi-Fi. To secure our guests’ safety and their property, a key card is required to access the elevator to the guest room floors from 2/F-18/F. We welcome kids with open arms and help families save money with our Kids Stay & Eat Free guarantee. Kids aged 12 and under eat free at breakfast when dining with an adult. Plus to make your stay even more affordable, kids aged 12 and under stay for free when sharing their parents’ room. Holiday Inn Golden Mile Hong Kong hotel is located in Tsim Sha Tsui Hong Kong that adjacent to the Mass Transit Railway (MTR) which leads to Hong Kong’s major commercial and tourist districts. The famous Star Ferry is within five minutes walking distance and Hong Kong International Airport is just a forty-minute drive away.
 
Overall
1 out of 5
1 out of 5
Just no thanks
By Jesper from Copenhagen
I have stayed in Golden Mile maybe 20-30 times over the years - and I have never in recent years been so disappointed. I was originally put in one the the old and un-renovated rooms. So worm out and “dirty” and the toilet did not work.
I was reassigned a new room, in equally bad state and the drain in the shower was shut and could not be opened without assistance from hotel staff.
Overall a bad experience and that was surely the last stay in Golden Mile. Sadly!
Customer avatar
Posted by
onApril 28, 2025
I am deeply concerned to hear about your recent experience at our hotel. Please accept my sincere apologies for the disappointments and inconveniences you encountered during your stay.
I truly regret that you were initially allocated a room that did not meet our usual standards of cleanliness and maintenance. It is unacceptable that you faced issues such as a faulty toilet and a blocked shower drain in the replacement room. Your feedback highlights areas where we clearly fell short, and I assure you that we are taking immediate steps to address these issues to prevent similar occurrences in the future.
Your loyalty as a returning guest is highly valued, and it is disheartening to learn that this experience has led you to reconsider future stays with us.
Thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to continuously improve our services and facilities. Should you decide to give us another chance, I am committed to ensuring that your next stay with us is nothing short of exceptional.
Warmest regards

Carlos Souza
General Manager
0points
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Crowne Plaza Beijing Sun Palace is located in Chaoyang District. It’s about 25km from the hotel to Beijing Capital Intl Airport. Famous scenic spots around include Yonghe Lama Temple, National Stadium (Bird's Nest), National Aquatics Center (Water Cube), China Science and Technology Museum, Chaoyang Park, Sanlitun, 798 Art Center. It is about 9.3 km from the hotel to The Forbidden City and about 65km to Badaling Great Wall. Guests can easily reach popular attractions like the Forbidden City, Wangfujing Walkway, Beihai Park, Nanluogu Alley, or take Metro Line 10 to Guomao Station and transfer to Line 1 Batong Line, which will take you directly to Universal Beijing Resort. Hotel is close to China Intl Exhibition Centre University of Intl Business and Economics and China Japan Friendship Hospital. The subway station nearby includes Shaoyaju Station (Line 10/13) and Guangximen Station (Line 13). Hotel features 514 well designed, spacious rooms and suites with panoramic views of the capital city. Various choices of innovative restaurants and bars include Rainbow Yunnan Restaurant, JUN Chinese Restaurant, The Market, and Lobby Lounge. Guests can also take a dip in the 6th floor indoor swimming pool or work out in the modern gym, as part of their relaxing stay here. For conferences and social events requests, the hotel stands out with its comprehensive facilities consisting of 2 ballrooms and 12 multiple function rooms, catering to different sizes of meetings.
 
Overall
4 out of 5
4 out of 5
Improvement perspectives
By Jazzy Flyer from France
The hotel is cosy and nice. Rooms are clean et the breakfast quite good.
However, air conditioner was not working in rooms while the weather was hot.
Some employees don't speak english at all or not enough to exchange with foreign guests.
You should plan and emphasize a guest journey that inform customers about where and when to get benefits or collect points from the IHG rewards during their stay (payment in your restaurants,...).
You should raise your employees' awareness to accept to get paid for dinning room at the check out instead of pressurizing customers to pay immediately, especially when your credit card system is not functioning. Trust is the basis of any relationship building process, from CRM point of view.
Customer avatar
Posted by
onApril 28, 2025
Dear Valued Guest,
Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We’re delighted to hear that you found our hotel cozy and clean guest rooms, and also the breakfast, it’s wonderful to know these aspects contributed positively to your experience.
At the same time, we sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. We’ve since addressed this with our engineering team to prevent future occurrences. Additionally, we appreciate your note about language barriers among some staff members; we will keep reinforcing English training to ensure smoother communication with the international guests.
Your suggestions regarding the IHG Rewards program visibility and payment flexibility are invaluable. We’re actively improving how we highlight reward benefits (like dining points) throughout the guest journey, from check-in materials to on-site signage. We’ve also reminded our team to prioritize guest comfort in payment processes, particularly during system issues—trust and convenience are indeed the foundation of our service.
Your trust means everything to us, and we’d be honored to welcome you back for a seamless and more enjoyable stay. Please don’t hesitate to contact our Duty Manager if have any problem during your stay.
—— Crowne Plaza Beijing Sun Palace
0points
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Welcome to Crowne Plaza Xi'an Weiyang, where we understand modern business travelers need to be productive, inspired and restored during their stay. Therefore, we champion a new and better way of business travel that recognizes your blurred and blended needs to achieve personal and professional success. Crowne Plaza Xi'an Weiyang is conveniently located at No. 6 West Section, North Second Ring Road, Weiyang District, close to Coach North Station. We are 3.7 km from Xi’an Railway Station, 7.6 km from Railway North Station, 22 km from Xi’an Airport. We are also near Daming Palace National Heritage Park, Shenglong shopping mall and the Municipal government. Area attractions include Xi’an Ancient City Wall, Bell Tower, Xi’an Stele Forest Museum, Giant Wild Goose Pagoda and Datang Everbright City. From the hotel, you'll find it easy to travel throughout the area via public transportation and city taxis. Crowne Plaza Xi'an Weiyang boasts 1100 sq m of flexible event space. We feature 10 meeting rooms in total, including a 530-sq m Grand Ballroom that can easily accommodate 320 people (banquet-style). Whether hosting a board meeting, product launch, annual company gathering or a grand wedding celebration, our Crown Plaza Meetings Director can tailor our amenities to suit your event needs. On-site support is available to keep your event running smoothly and successfully. Crowne Plaza Xi'an Weiyang has 268 stylishly designed guest rooms.
 
Overall
4 out of 5
4 out of 5
good service
By Joe W from secret
Better discounts and preferential prices for customers compared with surrounding hotels。Better cost-effective catering and delayed free parking service
Customer avatar
Posted by
onApril 28, 2025
Dear guest:
Thank you for choosing Crowne Plaza Xi'an Weiyang and taking the time to share your stay experience with us. We are very pleased with your recognition of our staff's service and property. All employees will continue to uphold the " true hospitality for good " of IHG to serve guests. Looking forward to your next visit。
Warm regards,
Edward Wang
Crowne Plaza Xi'an Weiyang
0points
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Enjoy innovative design and sweeping Shanghai views at the soaring Holiday Inn Shanghai Pudong centrally located in Pudong Business District. The hotel is 38 kilometers from Pudong International Airport and 5 kilometers from the Shanghai New International Exhibition Center, near Metro Line 2/4/6/9 to speed you around the city. The hotel offers 352 contemporary guest rooms with high-speed Internet. Make use of our seven high-tech meeting rooms including one ballroom, and six breakout rooms. Holiday Inn Shanghai Pudong is not only a place that mixes fashion and elegance, but also a resort for you to enjoy and unwind during your leisure time or business trip.
 
Overall
3 out of 5
3 out of 5
Great stay but spoilt.
By Steve l from South Wales
Very nice hotel everything was as expected but the aircon was broken. Complained several times and fans were provided. Not much use blowing the hot air around the room. We were on 28th floor. Very uncomfortable in room. I understand why there weren't any windows to just crack open. Fresh air would have been a help. Also the heated buffet food was quite cold. Only had breakfast there once because it put us off. Overall we can't fault the hotel and staff but felt it was spoiled by the AC problem.
Would stay again.
Customer avatar
Posted by
onApril 28, 2025
Dear IHG Rewards Club Member,
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. Your comment about the aircon problem has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. Once again, we thank you for your feedback and look forward to your continuous support in the near future. Thank you!
Sincerely,
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Shanghai Jinqiao Central is managed by InterContinental Hotels Group (IHG®), It is located in Pudong District, close to Jinqiao Export Processing Zone, Zhangjiang Hi-tech Park and Jinqiao International Business Plaza. The location of the hotel is excellent. It is about 8.5km straight-line distance from Lujiazui Financial and Trade Zone, 35km straight-line distance from Pudong International Airport, 8km straight-line distance from New International Expo Center and 24km from Shanghai Disney Resort. Travel to Shanghai World Expo Park, the Oriental Pearl TV Tower and the Bund is made easy via nearby Metro Line 6. The 12-storey-high building in modern and simple style features 192 rooms providing comfortable bed, clean sheets, a pillow menu, flat screen TV, high-speed Internet, wish to bring you a wonderful stay experience. The exquisite design and facilities will make you feel comfortable during the stay. The breakfast buffet featuring Western and Chinese food and high-speed Wi-Fi both are available! The hotel features 2 multi-functional conference rooms accommodating 30 guests, which are equipped with natural lightening the central air-conditioning, high speed wifi, advanced audio-visual system and other modern facilities. Business Center provides 24-hour tax,printing,flight ticket booking,currency exchange and other services. From check-in to depature, our sincere and friendly service is always with you, and we will make your trip wonderful.
 
Overall
1 out of 5
1 out of 5
Room is good but the services isn’t
By S2xxxan from Riyadh saudi arabia
The room is preety good with nice view of roads but the ac is bad tv is not working wifi is very slow it gives me 0.5mbps speed which is not usable for me the staff have communication issue as they knows only chinese language and everyday in the night i get massage cards outside of my room which is weird
Customer avatar
Posted by
onApril 28, 2025
Dear S2xxxan,
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SHANGHAI JINQIAO CENTRAL.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or teemo.cai@jqcexpress.com.
Sincerely,
Alex Huang
General Manager
0points
0of 0voted this comment as helpful.
 
The spectacular Crowne Plaza Hong Kong Kowloon East is an international 5-star hotel located atop Tseung Kwan O MTR Station and PopCorn Shopping Mall, providing an easy starting point to travel freely around the city. Tseung Kwan O is situated at the mid-point between Hong Kong Island and Kowloon, just 20 minutes from Hong Kong Convention and Exhibition Centre (HKCEC) and CBD areas via Tseung Kwan O-Lam Tin Tunnel. If in a leisurely mood, visit Sai Kung for a fresh seafood meal overlooking the beautiful South China Sea. All 359 guest rooms offer excellent city views and equipped with Hi-speed connectivity makes it easy to stay in touch with business associates, friends and family. Dining choices range from the all-day dining buffet restaurant to Cantonese dining and a roof-top alfresco restaurant and bar. Fitness Center and a soothing spa featuring seven private treatment rooms will make you feel rejuvenated and restored. Enjoy a 25-meter outdoor swimming pool. Enjoy seamless service in one of Hong Kong’s large, well-equipped Grand Ballrooms; it can accommodate 860 guests for a sit down banquet and 1,500 guests for receptions with an energy that inspires success and is the ideal place for dream weddings. Be it for work, shopping or a holiday, make Crowne Plaza Hong Kong Kowloon East your choice in Hong Kong.
 
Overall
5 out of 5
5 out of 5
Great customer ssrvice
By PatC from Australia
Hidden jewel in the eastern side of Kowloon. Minutes to MTR station with fully undercoverd access. Convenient location with multiple interconnected shopping centres with supermarkets and convenience stores. Excellent customer service at the reception and housekeeping Breakfast with great varieties. I look forward to my future stay at the Crowne Plaza East Kowloon !
Customer avatar
Posted by
onApril 28, 2025
Dear PatC,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our convenient location, just minutes from the MTR with fully covered access, and the seamless connectivity to nearby shopping centers.
It is also wonderful to know that you appreciated the excellent service from our reception and housekeeping teams, as well as the varied breakfast offerings. Your kind words truly encourage us to continue delivering exceptional hospitality to all our guests.
We are honored to be your "hidden jewel" in East Kowloon, and we look forward to welcoming you back for another enjoyable stay in the future.
Best regards,
Crowne Plaza Hong Kong Kowloon East
0points
0of 0voted this comment as helpful.
 
With our prime location situated in Beijing’s financial street area and Deshengmen, you can easily get to the bus station of Great Wall Badaling, Lama Temple, Bell & Drum Towers, Houhai Bars, National Stadium and Beijing Zoo; Also to Confucius Institute’s headquarter, Second Artillery General Hospital, Beijing Liuzhou Road Hospital, Beijing Normal University and Desheng Science and Technology Park in walking distance. About 1.5 km direct-line mileage from Jishuitan Station on Subway Line 2 and about 25 km from Beijing Capital Airport. What is waiting for you? 332 contemporary guestrooms including 50 executive rooms and 20 suites, featuring fresh and modern decoration, close and high quality facilities to make your stay neat and friendly. Gallery Café on 1st floor with delicious buffet and a-la-carte, well updating food waiting for your appreciation. Health Center located at 4th floor and fully equipped with fitness facilities, to enjoy an invigorating workout and graceful relaxation. Extensive meeting and banquet facilities and a good combination of dining selections for successful meetings. Our hotel looks forward to welcoming you and making all your time with us enjoyable and memorable in your trip to Beijing, China.
 
Overall
5 out of 5
5 out of 5
AC was not working and we got a fan.
By UyangaLkh from Mongolia
AC was not working and we got a fan. Carpeting needs renewal.
Customer avatar
Posted by
onApril 28, 2025
Dear Valued Guest,
We are thrilled to receive your excellent five-star rating. Thank you for your kind words and for sharing your positive experience with us. Your satisfaction means the world to us.
We appreciate your constructive feedback regarding the air conditioning and carpeting in your room. While we are pleased to hear that your overall stay was enjoyable, we take every comment seriously and are committed to addressing any areas for improvement.
We have already taken action to ensure that the AC units are in top condition and are functioning properly. Additionally, we are in the process of refreshing our carpets as part of our ongoing efforts to enhance the comfort and aesthetics of our guest rooms.
Your feedback is invaluable to us, and we are dedicated to making your future stays even more comfortable and memorable. We are constantly working to improve our services and facilities to meet and exceed your expectations.
Thank you again for choosing our hotel and for taking the time to provide us with your insights. We value your business and look forward to welcoming you back in the near future.
Best regards
Holiday Inn Beijing Deshengmen
0points
0of 0voted this comment as helpful.
 
Nestled in the heart of the bustling shopping, business and entertainment district of Tsimshatsui East, the award-winning InterContinental Grand Stanford Hong Kong offers sophistication and heritage amidst the breath-taking view of Victoria Harbour. The luxuriously appointed guest rooms and suites, the excellent meeting and event facilities in a comfortable setting as well as a host of refined restaurants make it the perfect choice for business and leisure travelers alike.
 
Overall
1 out of 5
1 out of 5
非常糟糕的酒店
By Kelson from Hong Kong
老旧的酒店 卫生床品都很差 甚至连个充电器转换器都没有
Customer avatar
Posted by
onApril 28, 2025
Kelson,
多谢您选择下榻海景嘉福洲际酒店,并与我们分享您的体验。很抱歉酒店的卫生情况、枕具以及充电设备未能完全满足您的要求。我们一直致力为客人提供最完善的设施,未来亦会继续努力提升酒店硬件的质素。我们会将您的意见转达至相关部门,并研究改善措施,以确保避免是次情况再发生。希望下次有机会让您看到我们的进步。
庄俊文
海景嘉福洲际酒店总经理
john.drummond@icgrandstanford.com
0points
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