I’ve stayed here many time but very time that i entered to the room when i checked amenities that i need to use it still missing all the time such as shaving kid, slipper, bathrobe, even some time they forgot to welcome fruits amenities in room for me but i still keep quiet coz i wanna rest- and so tried. This trip was terrible and very big disaster !! When I checked in i mentioned that i need twin bed coz i traveled with friends, the senior staff with a black suite told me that no twin bed on this booking type but have on a low type ( down grade ) So i say no ok i need the room on my base booking room but add extra bed, I informed her that can set up after 2-3 pm coz im going out will be back on the evening, so when i came on the evening and entered to the room - i was shocked -was looking for the extra bed IMG - almost 6 PM nothing happen !!! After that i when down to the front desk to ask about that. The line staff just only say sorry about that and she will let the seniors staff give me a call but no even 1 person call to me till check out !!
Im speechless!!