Unable to switch to closed captions on TV, bed uncomfortable
投稿者Corporate
対象2025年3月17日
Hello BobBarr,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Trinity as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
We have been waiting for you! Welcome to our beautiful new Hotel. Bourbon, history and horses are just a few of the highlights we have to share with you. We are 45 minutes from Louisville and Lexington; 30 minutes to Abraham Lincoln's National Park as well as My Old KY Home State Park and so much more. Ready for 18 holes of golf? Ever wanted to take a carriage ride? You have come to the right place. Relax and enjoy fine dining and schedule your own bourbon tasting at our local distilleries. Can't wait to serve you. See you soon!
The carpet in our room was stained in several places. There was an odd intermittent squeaking noice that we couldn’t exactly locate nor cause to stop which made going to sleep difficult.
投稿者Corporate
対象2025年3月17日
Hello Frozen foods,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Bardstown as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
Welcome to the Full Service Holiday Inn El Paso Airport Hotel ! Our team is ready to welcome you into the warmth and light of West Texas Hospitality by delivering exceptional "Second to None" service. Conveniently located off I-10, minutes from the El Paso International Airport and Fort Bliss home of the 1st Armored Division.
Our comfortably appointed guest rooms are spacious and come equipped with microwave, refrigerator and Keurig coffee makers. Complimentary High Speed Wi-Fi access throughout the hotel, 24-hr business and fitness center so you can maintain a good balance between your work and health. Cool down in our outdoor heated swimming pool while getting refueled at our Signature "Sun City Bar Grille".
Complimentary shuttle service to and from the airport from the hours of 8am-5pm.
El Paso is known as "The Sun City," boasting over 300 days of sunshine each year, filled with rich with culture, history, stunning natural desert fauna and wonders. El Paso is home to Global Companies such as Northrup Grumman, Cardinal Health, Yazaki, Johnson & Johnson, Amazon Fulfillment Center and Tony the Tiger Sunbowl.
For those special, memorable moments; Quinceaneras, Bridal Showers, Board Meetings, Company Training, we have over 1140 Sq. Ft. in meeting space, our sales team is ready to cater, service and meet all your needs.
Want my money back for giving me a room that was not properly cleaned. Used sheets
投稿者Corporate
対象2025年3月17日
Hi Debra,
We appreciate you for staying at the Holiday Inn El Paso Airport and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Breakfast is 40$ PER PERSON with the same quality as a free Breakfast at any similar or even some cheaper hotels. I went to the Breakfast area for a coffee only and got rammed with a 100$ bill. Absolutely no signage or indication Breakfast wasn't included. Total scam. Hotel bar was excellent. Pool hours are a joke closing at like 7pm Nice clean quality room and excellent location
投稿者Corporate
対象2025年3月17日
Hi 399Jaques,
We appreciate you for being one of our IHG One Rewards Gold Elite members. Thank you for staying at the InterContinental Miami and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Welcome to the only IHG Hotel in Murrieta Holiday Inn Express & Suites in Murrieta-Temecula We are conveniently located in the heart of Murrieta situated between Murrieta Hot Springs Road, I-15 and the I-215 freeways and 45 miles away from the Ontario International Airport. Our hotel is located in the Murrieta Commons Area with access to retail and dining within walking distance. We are neighbors to the Murrieta Mesa High School and have over 70 restaurants around our hotel.
Our hotel is just minutes away from major valley attractions such as Santa Rosa Plateau, Harveston Lake Park, Los Alamos Hills Sports Park, Temecula Valley Wine Country, Pechanga Resort Casino, and many more.
Our business travelers find our hotel convenient to our nearby area businesses and corporate offices which are all within 10 miles of our hotel. We also have local hospitals nearby such as the Loma Linda Medical Center and Kaiser Permanente Murrieta.
With our new Formula Blue designs our smart travelers get to experience amenities such as an Electric Vehicle Charging Station, complimentary high-speed internet, a spacious fitness center, and an outdoor pool and spa. Start your morning off right with breakfast on us! The all new Express Start Breakfast Bar offers more than the average continental breakfast buffet serving you delicious buffet-style hot breakfast items.
Come and Explore Murrieta with us!
The hotel was nice and what should be expected from a Holiday Inn Express.
Only reason I did not rate higher was the charge for parking.
Because it was a Holiday Inn Express off the freeway and not in a downtown location, I did not check to see if parking was free.
I was shocked when I pulled in the lot to see you had to pay. To me (because of the location) this felt very unnecessary and soured my experience at the hotel.
Others in the lobby agreed with me.
投稿者Corporate
対象2025年3月17日
Hello Business Traveler,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Murrieta - Temecula as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
Come and see our multi-million dollar, state of the art renovations at the all new Holiday Inn Express & Suites® Lawrenceville, in Lawrenceville, GA. We are conveniently located just off of Hwy 316 & Interstate 85, just minutes from historic Downtown Lawrenceville. Corporations such as Cisco Systems , Rovema Packaging , The Dryco Group , GAL Aerospace , and Albany Doors call Lawrenceville home. We are within minutes of over 50 area businesses, Sugarloaf Mills Mall , Dave & Buster’s , and the Infinity Energy Center , making us the hotel of choice for groups and business travelers.
Take a drive to the heart of Atlanta for shopping at Lenox Mall or family fun at Six Flags Over Georgia, the Holiday Inn Express & Suites® Lawrenceville is located in the backyard of all Atlanta’s major attraction.
Our complementary amenities, include the Express Start® breakfast bar and free Wi-Fi access throughout the hotel. Our brand new fully equipped fitness center and seasonal outdoor pool are great stress relievers.
We are walking distance from Burger King, Zaxby's, Captain D’s, Subway, the Habachi Grill, Jimmy Johns and Baby Jane’s Home Cooking Buffet . Choose the Holiday Inn Express® Hotel & Suites Lawrenceville , and stay with a name you can trust at a price you can afford!
After arriving after working all day the lobby doors were locked. Waited and waited for the person at the Front desk to stop playing on their phone to open the door. No waters at check in and only a vending machine. Had to go all the way back out to get a bottle of water that’s always been provided at check in at Diamond Elite level. Room was clean but bed was very uncomfortable and unfortunately I had a barking dog in the room beside me. Zero sleep!!!!
投稿者Corporate
対象2025年3月17日
Hi William,
We appreciate you for being one of our IHG One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn Express Lawrenceville and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
サンフランシスコ&フィッシャーマンズ・ワーフに隣接するホテル ワーフ地区中心という理想的な立地の Holiday Inn Express® & Suites San Francisco Fisherman's Wharfは、賑やかなウォーターフロントエリア内に最高の立地を提供しています。 レジャーのお客様は、当ホテルに滞在中、太陽でいっぱいの1日をピア39で過ごしたり、アルカトラズ島へのツアーに参加したりすることができます。ホテルはケーブルカーの路線からわずか2ブロックにあるため、市の象徴とも言えるケーブルカーと共に、シティ・バイ・ザ・ベイ(港沿いの街)と呼ばれる街の景色を楽しむことができます!フィッシャーマンズ・ワーフでは、お土産用ショッピング、世界一流のシーフード、愛らしいアシカを楽しめます。ご家族連れでカリフォルニア科学アカデミーやウォルトディズニーファミリーミュージアムを探索してはいかがでしょうか。ゴールデンゲートパークやゴールデン・ゲート・レクリエーションエリアも、サンフランシスコのダウンタウンにあります。 敷地内ビジネスセンターは、当ホテルの法人のお客様に喜ばれております。リーバイ・ストラウス、ウィリアムズソノマ、ダイバーシティアライアンスは、サンフランシスコのダウンタウンにあり、すぐ近くです。ホテルの場所はまた、金融街、アート・インスティチュート、アカデミー・オブ・アート大学の近くでもあります。広々としたミーティングルーム2室と、無料インターネット接続で、出張も楽になります。 当ホテルは、フィッシャーマンズ・ワーフ周辺で、温かい朝食を宿泊のお客様に無料でご提供する唯一のホテルです。リラックスしたり、ちょっとしたサポートが必要であれば、姉妹ホテルでプールやコンシェルジュサービスをご利用ください。サンフランシスコへいらっしゃる理由が何であれ、当ホテルのスタッフはお客様をお迎えすることを心待ちにしております。ご滞在は今すぐ、ご予約ください!
Great location, but costumer service needs improvement.
投稿者Dan14場所Florida, USA
The location and facility are in the optimal spot. However, their customer service declines, especially the staff on their front desk. This is particularly concerning because their front desk staff sets the tone for the entire stay.
投稿者Corporate
対象2025年3月17日
Hi Dan14,
We appreciate you for staying at the Holiday Inn Express San Francisco Fishermans Wharf and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Rooms are definitely overpriced based on the lack of amenities offered. Room was very small. No long mirror in room. Breakfast ended at 8:30am on Friday, which is a ridiculously early time. Valet seemed confused. Overpriced valet ($40/day). However, room, bedding, & towels were clean. Comfortable bed. Nice staff.
投稿者Corporate
対象2025年3月17日
Hi Dee L.,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Express Atlanta Downtown and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Experience the Big Easy at our Slidell hotel where kids stay and eat free. Louisiana hotel's award-winning service and atmosphere attracts leisure and business guests.
Holiday Inn & Suites Slidell - New Orleans is suitably located off the Interstate 10 to visit: Mississippi's Gulf Coast beaches, Gulf Coast Casinos such as the Silver Slipper and Hollywood Casino, New Orleans' French Quarter to enjoy a New Orleans Saints or LSU game at the Louisiana Superdome or just to walk down Bourbon Street. Our Slidell, Louisiana hotel is close to the area's best attractions including great shopping at Fremaux Shopping Center , swamp tours with Honey Island Swamp tours or Cajun Encounters . Our hotel is within easy access to New Orleans festivals for Mardi Gras, Essence Fest, Jazz Fest and more.
Corporate guests will find Stennis Space Center nearby with offices such as Department of Defense, Rolls Royce, Lockheed Martin, General Dynamics, Mississippi State University, Ochsner Hospital and Textron . We offer a 24-hour on-site Business Center, fitness center, and free Wi-Fi throughout the hotel. Our 1,036-sq-ft meeting room can accommodate up to 75 people, so let us cater your next meeting! Our professional hotel staff in Slidell is committed to making your experience comfortable, successful and memorable we promise to offer the great service you deserve and the utmost in comfort at an affordable price.
We were in town for a funeral so to lift our spirits we went out and hit all our favorite food spots. Who could’ve guessed that our refrigerator wasn’t working and we would have to wait until the next day for a replacement. Sadly all our leftover seafood had to be thrown out because of this. The next morning I went down to breakfast to get coffee and I asked for a stirrer and the employee told me to just use a plastic knife. Also my bathroom door had a large hole in it as if someone kicked it in. I don’t understand why they would rent a room out without repairing the hole. Smh
投稿者Corporate
対象2025年3月17日
Hi,
We're truly sorry to hear about the issues you experienced during your stay. It's unfortunate that the refrigerator was not functioning properly and we understand the inconvenience it caused. We also apologize for the lack of stirrers at breakfast and the condition of your bathroom door. We strive to provide a comfortable and enjoyable stay for all our guests, and we clearly missed the mark this time. Your feedback is valuable and will be used to improve our services. Thank you for bringing these matters to our attention.
I chose this hotel solely for the convenience of the location even though I had read the reviews that it needed updating, which apparently are in the works. As a Diamond Elite member, I was upgraded to a suite but it was not a renovated room, so the furniture was very old/used and the carpet extremely worn and in need of replacement. I was only staying one night, so I didn’t mind that much as long the bed had clean sheets and fluffy pillows and I could get a good night’s rest. For my breakfast, I chose to order off the menu which was actually really good. Overall, decent value for a quick stay.
投稿者Corporate
対象2025年3月17日
Hi Sunny,
We appreciate your feedback and are glad to hear that you found our location convenient and enjoyed your breakfast. We're currently in the process of updating our rooms, and we're sorry to hear that your suite did not meet your expectations. Your comfort is our priority, and we're pleased to know that you had a good night's rest. Thank you for choosing us for your stay, and we hope to provide an even better experience on your next visit.