This is a large hotel with many features. However, the beds were not comfortable and the food is not very good. There are no charging ports in the rooms. The workout room has a few pieces of good equipment and will do in a pinch.
投稿者Corporate
対象2025年3月21日
Hi PhilR,
Thank you for staying at our Crowne Plaza Suffern-Mahwah. A pleasure having you as one of our IHG One Rewards Silver Elite members since 2010.
We do our best to offer an efficient and frictionless experience, but that did not happen during your visit. I am sorry for the situation. I’ve shared your sentiments with our management team, and I am positive that they will look into this matter for necessary correction.
Again, thanks for the feedback. We hope to welcome you back!
Always,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
Booked on app since in area and needed an overnighter. Pool is shut down but I had no plans to use. Overall a decent place. Elijah at check in was great. Was disappointed for the free breakfast as they had no juice in the juice machine, it only had water. Morning desk clerk did not seem like she liked her job, stated she couldn't print a receipt out but I would be emailed at check out.
投稿者Corporate
対象2025年3月21日
Hi Mama Duk,
Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Hammond. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2020.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that the team will discuss it to identify the areas that require improvement.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Located in Layton, Utah, our hotel’s motto is to “Impress Guests”, and we surely will! Whether you are here for business, leisure, or a little bit of both, we are designed to meet your every need. We are conveniently located just off I-15, and I-84 and Hwy 89 are accessible within minutes of the hotel. For our business travelers, we have meeting space that will accommodate over 40 people. Our Wi-Fi is complimentary throughout the hotel, and our business center is conveniently accessible 24 hours a day. Companies such as ATK, Boeing, Northrop Grumman, Autoliv, as well as Hill Air Force Base are located in the immediate vicinity of the hotel. For our leisure travelers, we are within an hour’s drive of world class skiing, either at Snowbasin Resort or Park City resorts. Lagoon Amusement Park is just a short drive away, as well as many hiking, biking, and outdoor activities. Swim laps in our indoor pool or enjoy the hot tub after a long day! Our fitness center is open 24 hours a day to accommodate your busy schedule. A complimentary full hot breakfast is served daily, and three times a week we serve complimentary drinks and hors devours for all guests to enjoy at our Manager’s Reception. We look forward to serving you!
The comfort and room cleanliness was perfect but the breakfast area was nasty dirty the pancake maker was empty and we asked and waited forever then just gave up on waiting there was no hot water for the oatmeal out then
投稿者Corporate
対象2025年3月21日
Hi Fishie88,
Thank you for staying at our Holiday Inn Express Layton-Interstate-15. A pleasure having you as one of our IHG One Rewards Silver Elite members since 2023.
We do our best to offer an efficient and frictionless experience, but that did not happen during your visit. I am sorry for the situation. I’ve shared your sentiments with our management team, and I am positive that they will look into this matter for necessary correction.
Again, thanks for the feedback. We hope to welcome you back!
Always,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
Books advertised are not the room you get. Need more amendments in rooms and more towels. Breakfast needs to be provided earlier then 8 or 9
投稿者Jennjenn場所Houston texas
Need to be more considerate when advertising a product. Paid for something and didn't receive it. The noise was loud. TV didn't have many channels. Didn't get to eat breakfast cause I had to leave to early each morning.
投稿者Corporate
対象2025年3月21日
Hi Jennjenn,
Thank you for sharing your feedback and staying at the Candlewood Suites Houston - Stafford. We appreciate you joining our IHG One Rewards program and choosing us for your travel needs.
We aim for our guests to have a lasting impression of the brand. I am sorry for the issues you encountered. I shared your feedback with our hotel management team, and I'm confident they will take steps for improvement so this won't happen again.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more!
New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day.
New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
When we checked in on March 7, our room on the 14th floor was unbearably hot at 85 degrees. Turning on the air conditioner only made matters worse, raising the temperature to 88 degrees. After reporting this issue to the front desk, we were moved to another room (#562). Unfortunately, the air conditioning in this room was also non-functional, making for an uncomfortable and frustrating stay.
To make matters worse, this morning we discovered there was no hot water, preventing us from taking a proper shower. This level of service is completely unacceptable. I have stayed in budget motels in developing countries that at least provided basic necessities like air conditioning and hot water.
When I brought these concerns to the front desk this morning, I was informed that the hotel was already aware of these issues but failed to disclose them at check-in. Had I known, I would never have stayed at your property.
投稿者Corporate
対象2025年3月21日
Hi Ringfighter76,
Thank you for staying at the Holiday Inn Memphis-Downtown (Beale Street). We appreciate having you as one of our IHG One Rewards Diamond Elite members.
We create value for our customers and make it easy for them to accomplish either work or play. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations. I also sent you a private message to extend our sincere apology.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Welcome to avid hotel Salem in Salem, Virginia. Only a short drive from McAfee Knob, Salem Civic Center, and Roanoke College, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24hr market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day. Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Salem in Salem, Virginia.
This hotel is an absolute disgrace. From the moment I walked in, I could tell it was going to be a nightmare. The lobby smelled stale, the staff was rude and dismissive, and the entire place felt unclean. My room was disgusting—dirty sheets, a musty odor, and a bathroom that looked like it hadn’t been properly cleaned in weeks. I wouldn’t be surprised if they don’t even change the bedding between guests. The walls are paper-thin, so good luck getting any sleep with all the noise from the hallway and other rooms. I was constantly woken up by slamming doors, loud conversations, and even the sound of plumbing from other rooms.
The service is just as bad as the conditions. The front desk staff clearly doesn’t care about guests. When I brought up my concerns, they either ignored me or gave me attitude like I was inconveniencing them. Housekeeping? Nonexistent. They barely do the minimum, and it shows. And let’s talk about the so-called “breakfast”—what a joke! Stale pastries, bad coffee, and barely anything else. Don’t advertise breakfast if you’re just throwing out leftovers from last week.
For the price, this place is a complete scam. It’s uncomfortable, dirty, and managed by people who clearly don’t care. If you value your money, your comfort, and your sanity, STAY SOMEWHERE ELSE. I wish I had.
投稿者Corporate
対象2025年3月21日
Hi Bill,
Thank you for staying at the avid hotels Salem. We appreciate having you as one of our IHG One Rewards Gold Elite members.
Welcome to the future of everyday travel, where the rest is easy and comforting. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations. I also sent you a private message to extend our sincere apology.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
no coffee containers nor any other drinking containers, no ice, no pen or writing material
投稿者jack場所sedona, az
nothing grat to say, no cups, no ice, not the cleanest room we have stayed in, staff was helpful
投稿者Corporate
対象2025年3月21日
Hi jack,
Thank you for staying at our Holiday Inn Express & Suites Jackson Downtown - Coliseum. A pleasure having you as one of our IHG One Rewards Platinum Elite members since 2014.
We do our best to offer an efficient and frictionless experience, but that did not happen during your visit. I am sorry for the situation. I’ve shared your sentiments with our management team, and I am positive that they will look into this matter for necessary correction.
Again, thanks for the feedback. We hope to welcome you back!
Always,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn & Suites Syracuse – Airport, new to IHG Family & Ranked #1 on TripAdvisor.
Our property is centrally located in the Syracuse area just off the NYS Thruway (I-90) and I- 81
Our hotel is just minutes from transportation hubs including the Syracuse Hancock International Airport and the 174th Attack the Regional Transportation Center the Amtrak & Greyhound Station.
Visiting with no vehicle? No problem, let our complimentary shuttle service get you to and from where you need to go. The shuttle operates based on availability within 5 mile radius of the hotel including Hancock Air National Guard Base , Lockheed Martin , New York State Fairgrounds , Downtown Syracuse, Destiny USA Shopping Center, Syracuse University , SUNY Upstate Medical University and of course, the SYR Airport and Regional Transportation Center.
The hotel features: A full-service restaurant & cocktail lounge, indoor pool & hot tub, state of the art fitness center and guest laundry facilities.
Each room features a kitchenettes with an induction cook top, sink, microwave & refrigerator, a 42 inch flat screen TV, well-lit desk & work area, and pillow-top mattresses with luxurious bedding and high-quality bath amenities & plush terry linen.
First and foremost they don't recognize our military service members and they don't give a Military discount. (Unacceptable ) Staff is friendly however not helpful in any way. The KING SUITE - cost $251.85 Very disappointed with our room, the kitchenette wasn't clean, the Keurig machine looks like it hasn't been cleaned since it was purchased all around the machine there were coffee grounds, the Keurig pods holder was covered with coffee grounds and also dirty. Kitchen sink handle is ready to fall off, The KING bed was so uncomfortable, truly it felt like a huge board was under the mattress. Pillows were also uncomfortable. The dresser drawer was broken and ready to fall out. Peg under the dresser as well. The mirrors were all very dirty. There isn't anything in the room for services available either in the hotel or the area. No guide for TV stations, no guides for the restaurant on site, no pool schedule, actually after walking around to let staff know about our issues and show them pictures of everything we found out that the pool was out of order. The restaurant which is also a bar was on a very limited menu. The only decent part of the room was the shower.
投稿者Corporate
対象2025年3月21日
Hi LeAnne,
Thank you for staying at the Holiday Inn & Suites Syracuse Airport - Liverpool. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Comfort meets convenience at Holiday Inn Dallas-Richardson, located near the University of Texas at Dallas and the Central Expressway (US-75). Connecting you to Plano, Frisco, and Dallas, our hotel offers easy access to DFW Airport and Dallas Love Field. Explore nearby malls, museums, and stadiums, visit the Dallas Museum of Art, or catch a Dallas Cowboys or Mavericks game.
For business travelers, we are close to corporate hubs like General Electric, Raytheon, Sherwin Williams, Honeywell, and Texas Instruments. Host meetings and events in our versatile venues, equipped with modern amenities to ensure a successful gathering.
Enjoy a range of amenities including indoor and outdoor pools, a 24-hour Fitness Center, airport shuttle, and onsite restaurant. With free Wi-Fi and parking, Holiday Inn Dallas-Richardson is the perfect place to stay, work, and play in Dallas.
Dirty sticky carpet in room. Bathroom door does not close. Not enough towels in the bathroom. Overcall not clean room
投稿者Corporate
対象2025年3月21日
Hi IQ69,
Thank you for staying at the Holiday Inn Dallas-Richardson. We appreciate having you as one of our IHG One Rewards members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Leave Your Worries Behind at Our Allen, TX Hotel
Decorated in welcoming modern decor with cool colors and crisp lighting. We've combined the sophistication of the office with the comforts of home to create a serene, calming atmosphere, equipped for productivity and most importantly, relaxation.
Families can appreciate our hotel's location near Ball Parks such as Celebration Park, Allen Station Park, and Heritage Yards in Plano. We are also located near the new Delta Marriott, Watters Creek Convention Center. Holiday Inn Express & Suites® Allen, Texas hotel is an ideal location to host a meeting or banquet with 900 sq ft of well-appointed event space. You can remain connected with our free Wi-Fi access and a 24-hour business center.
Families looking for Allen, TX hotels need look no further. Located in the heart of Texas, we are conveniently located near the Allen Event Center (8,600 seats), The Village at Fairview shops, and The Allen Premium Outlets where families can enjoy a day of shopping, all within a mile away.
Whether you are here for business or leisure, our Allen, Texas hotel provides all the modern amenities you seek in a home away from home. Each morning, we offer a complimentary, hot breakfast to start the day right. We also have a sparkling, outdoor pool and whirlpool with a soothing waterfall, not to mention a fitness center so you can keep up with your daily routine. Reserve your room today!
The rooms should be prepared and allocated ahead of time. I had to come back to lobby with 2 suitcases and bags. It was difficult for me. The lady at the front desk gave me the wrong key. I opened a room that was already occupied. It was an embarrassing situation.
投稿者Corporate
対象2025年3月21日
Hi AkVi,
Thank you for staying at the Holiday Inn Express & Suites Dallas Northeast - Allen. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service