Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
Ants crawling on floor of my room No staff available in restaurant at breakfast Was told there was free parking on sight & I had to park a block away in a parking garage for $25 Very sketchy area.
投稿者Corporate
対象2025年4月12日
Hi hoopie46,
Thank you for being one of our IHG One Rewards Platinum Elite members, and we appreciate your choosing to stay at the Hotel Indigo Saint Louis - Downtown.
While we are committed to offering a frictionless experience for guests, I am sorry to learn about your experience. Your feedback means a lot to us, so I shared it with our hotel team for future improvements. I also sent an email to discuss the situation further.
We value your business with IHG Hotels & Resorts. I am eagerly awaiting your response.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more!
New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day.
New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
The AC went out before I checked in and they did nothing to help me with it. They put a box fan in my room, but it was 84° all day every day in my room.
投稿者Corporate
対象2025年4月12日
Hi BTread12,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Memphis-Downtown (Beale Street).
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Our team is passionate about providing the highest quality service. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to hosting you again.
Yours in hospitality,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions such as the Moscone Center, Golden Gate Bridge, Chinatown, AT&T Park, Fisherman’s Wharf, Pier 39, and the Chase Center. Companies such as Genentech, SuccessFactors, and other South San Francisco companies are all within five minutes from the hotel’s central location. Complimentary amenities with each night's stay include a complimentary hot morning breakfast buffet, complimentary scheduled San Francisco International Airport and BART station shuttle service, complimentary high-speed wired and wireless internet access, and complimentary use of the hotel's 24-hour business center.
The hotel also offers guests an expanded fitness room, whirlpool spa, guest laundry, and market pantry. In-room amenities in all of the hotel's oversized guestrooms include a luxury pillow-top mattress, microwave and refrigerator, digital safe, a flat panel television with DIRECTV's new HDTV Package that includes 124 Premium channels, and a premium Keurig coffee maker. We offer Park Stay and Go packages that include one night's stay plus up to fourteen days of additional parking beyond your stay..
I feel robbed !!!! I had a bad experience with this hotel management. I stayed with my family there one night, from 13.03.25 to 14.03.25 and it was all good about the room and our stay and also check out process was easy, no questions asked But there was a big problem with the payment!!!! At the time of reservation on the IHG site I received a quote + hospitality tax. I reserved and payed with my master card. Also I payed at the check in with another card for the parking. Second day , after we left the hotel I receive an email : please urgently contact the hotel , there is a problem with your payment. I send an email asking what is the problem, but received no answer. But then after 2 days I checked my card statement and there was a completely diferrent amount. The hotel charged me all most 3 times more!!!! Since then I exchanged several emails with the hotel manager, asking for explanations and requesting refound and the last answer was : " The receipts I sent represent a valid charge to your account for your stay ..." And no other explanation for extra amount charged. This is outrageous. I feel robbed!
投稿者Corporate
対象2025年4月12日
Hi Ion Melnic,
Thank you so much for staying at the Holiday Inn Express San Francisco-Airport North, and we appreciate your loyalty as an IHG One Rewards member.
We strive to offer genuine hospitality, and I am sorry that your visit didn’t go as smoothly as you had hoped. We care deeply about our guests’ experiences, and I appreciate your input. I’ve communicated your feedback to our hotel team, this will help us improve our services for all our visitors.
I sent you an email to discuss this further. I hope you read it at your most convenient time.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Guests Love Peoria, Illinois Hotel's Location The award-winning Staybridge Suites® Peoria - Downtown hotel is an all-suite, pet-friendly, extended stay hotel in the heart of downtown Peoria, Illinois. Hotel guests can easily visit Bradley University, the Peoria Civic Center and Caterpillar World Headquarters. Whether you are relocating to the area, on a project or just here for a short business trip, the hotel's location in Peoria, IL offers you everything you want. We're just blocks from OSF St. Francis Medical Center and UnityPoint Health Methodist Medical Center. We're even closer to Caterpillar World Headquarters and across the street from the Peoria Civic Center. Plus, guests love the free Wi-Fi access in every suite. From the Peoria Riverfront to the Planetarium, there is plenty to do in downtown Peoria, Illinois. Hotel guests can spend the day at the Glen Oak Zoo just three miles away. Par-A-Dice Casino is close enough to see if you're a winner in Peoria, Illinois. These hotel suites offer flexibility and adaptability to meet your individual needs. Each suite offers a fully-equipped kitchen, a living room and a spacious floor plan. Start your day with the free, hot breakfast and end it at The Social three nights a week. Use the sport court, indoor pool and spa and the Fitness Room to work off stress. We even offer free guest laundry facilities and a free shuttle service (Daily 7am-10pm). We look forward to serving you!
We arrived and were given keys to a room that had not been cleaned. I was furious. I had had a long day traveling and this bs! We returned to the front desk. We were upgraded to a two suite room as a result…I had asked for some consideration for the f up…but was denied. We got to the room and it was not clean at all …but it had been serviced but not very good…we said f it and just stayed there. Trash outside of every room for long periods of time…chicken bone on floor for half a day before someone picked it up…jeez…DO NOT STAY AT THIS PROPERTY!!!!!!!
投稿者Corporate
対象2025年4月12日
Hi Dethman1,
We appreciate you taking the time to leave an honest review.
Our goal is to elevate your stay with our upscale amenities and services, and I'm sorry to hear about the situation you encountered. We're dedicated to providing a peaceful and serene experience. I've sent a separate email to discuss this further, and I hope you can look it over when you have time.
Again, thank you for choosing to stay at the Staybridge Suites Peoria-Downtown and for being one of our IHG® One Rewards members.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Hotel near San Antonio Medical Center Located off Interstate 10 and in the heart of San Antonio, Texas, our hotel's convenient access to the airport and numerous attractions and corporations makes it the premier place to stay while visiting this cultural gateway to the Southwest. Because our San Antonio hotel's near the Alamo and Six Flags, guests are encouraged to spend a few days enjoying the thrills of both attractions. In addition, the entire family can enjoy a trip to the River Walk, just a few miles from our hotel. Browse the shops and restaurants that line this pedestrian area while you enjoy a scenic stroll along the river.
Our corporate travelers appreciate our San Antonio, Texas hotel's 24-hour Business Center that boasts such amenities as fax, copy, e-mail and print services. We are located just a few minutes from the South Texas Medical Center, Verizon, Toyota, Bank of America, Wachovia and the airport. Also, be sure to reserve our spacious meeting room, with accommodations for up to 25 guests. When compared to other San Antonio hotels near the Alamo and River Walk, our amenities surely stand out. We offer a relaxing outdoor pool in addition to our well-equipped Fitness Center to help you burn off those extra calories. And don't forget our free, Express Start breakfast bar with our signature cinnamon rolls and 100% Arabica bean coffee, which provides the perfect start to your day .
Please see my other review. I’ve posted pictures as well as a detailed description of our experience.
投稿者Corporate
対象2025年4月12日
Hello Ngoss14,
Thank you for staying at our Holiday Inn Express & Suites San Antonio North West-Medical Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Salt Lake City Downtown!
Salt Lake City’s Holiday Inn Express Hotel is designed for businesspeople, conventioneers, and leisure travelers. Guests will enjoy our fresh, contemporary, high-tech hotel designed to offer a unique express experience and a great stay in the heart of Downtown Salt Lake City.
Guests will enjoy our convenient location directly across from the Salt Palace Convention Center. We are centrally located just minutes away from Interstate 15, Interstate 215, Interstate 80, Highway 89, the Amtrak Station, and Salt Lake City International Airport.
Business travelers will benefit from the proximity of our Holiday Inn Express to many nearby companies, including The Boeing Co., Chevron, Deloitte, Fidelity Investments, Goldman Sachs, KPMG, L3, Northrop Grumman, and Tesoro.
Our non-smoking Holiday Inn Express offers easy access to attractions, including Capitol Theatre, Clark Planetarium, Discovery Gateway Children’s Museum, Delta Center Arena, Great Salt Lake, Utah's Hogle Zoo, LDS Temple Square, Lagoon Amusement Park, The Leonardo Museum, Natural History Museum of Utah, Red Butte Garden, Rose Wagner Performing Arts Center, and Utah State Capitol.
Guests can enjoy various amenities, including a 24-hour Fitness Center, Guest Laundry, Business Center, and Free high-speed wireless Internet access. Indoor pool, hot tub, and sauna access with limited hours.
The doors make too much noise when they close and the doors also let a lot of noise through. It's as if they're made of plywood with a large gap around the door. All noises from the hallway came into my room. The elevator dings were also loud and very audible in the rooms. I am very reluctant to stay at a Holiday Inn Express again if they all share this type of construction. The 11th floor gym thermostat was set to an extremely uncomfortable 80 degrees and was behind a lock box. The staff claimed they had no ability to fix the temperature in that room. Ridiculous. Breakfast buffet was good - lots of choices.
投稿者Corporate
対象2025年4月12日
Hi Emily R,
Thank you for being one of our IHG One Rewards members. We're truly happy about your stay at the Holiday Inn Express Salt Lake City Downtown.
While we dedicate ourselves to providing a great place to rest, I am sorry to learn that some aspects of your visit turned out otherwise. I have shared the feedback with our hotel management as we’re committed to learning from this and ensuring our guests' experience is much more enjoyable.
We are looking forward to your next visit.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Please excuse the mess. we're currently under renovation.
Renovation from September 1, 2023 - December 31, 2023, all guest rooms and corridors.
Enjoy a comfortable stay at our Laredo-Event Center Area Holiday Inn Express Hotel and Suites . Located five miles from the Mexican border, Laredo is a major gateway for south-of-the-border tourism. Our southern Texas hotel is also conveniently located two miles from Laredo International Airport (LRD) .
Families will enjoy lodging at our hotel in Laredo that offers access to several Texas attractions including the Laredo Convention Center, Laredo Entertainment Center and Washington's Birthday Celebration Museum. Other nearby sights and activities include shopping on San Bernardo Avenue, Lake Casa Blanca State Park and the Lamar Bruni Vergara Planetarium.
Our hotel in Laredo, TX provides impressive accommodations. Along with being in close proximity to the Laredo International Airport and many Laredo attractions, our hotel is also near local Laredo businesses such as the Delphi, Sony, Texas A & M International University and the Laredo Medical Hospital.
During your Laredo visit, enjoy premium amenities that include a complimentary airport shuttle, an outdoor pool and whirlpool, a well-equipped Fitness Center and a hot complimentary breakfast bar that features our signature cinnamon rolls. Book your reservations today and find great Laredo hotel room deals.
Renovation is poorly done, little things like doors that swing the wrong way or carpet left incomplete or corner guards missing make this holiday inn a poorly orchestrated place. I would avoid but in Lerado there is little choice.
投稿者Corporate
対象2025年4月12日
Hi stibbs22,
We are glad to host one of our IHG One Rewards Diamond Elite members. Thank you for choosing to stay at the Holiday Inn Express Laredo-Event Center Area.
We pride ourselves on delivering quality service, and as part of our continued commitment to renew our property decor, I am sorry your stay was not as expected. We value your perspective and appreciate highlighting areas where we can do better. Your feedback has been shared with our hotel team, as we are actively working on improvements to enhance future guest experiences.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Welcome to the Candlewood Suites Nashville South conveniently located off Interstate 65 and two miles west of Interstate 24. We are 9 miles from Nashville International Airport. This southern Nashville location is adjacent to CSX, and 6 miles from downtown Nashville, The Capitol, Titans Stadium, Vanderbilt University and Hospital, Bridgestone, Broadway, Saint Thomas Midtown Hospital, Country Music Hall of Fame, Ryman Auditorium, Music Row, Frist Museum of Art, Vanderbilt University and Hospital, The Gulch, 12 South, and three miles from new Geodis Soccer Stadium, Nashville Fairgrounds, and one mile from Nashville Zoo.
Our new Candlewood Suites Nashville South exists in the center of your business and recreation demands.
Visitors will enjoy Nashville’s many landmarks such as HCA, Nissan headquarters, United Healthcare, New Oracle Headquarters, and The Capitol
The hotel has full kitchens, smart TV’s, and free internet. Guests stay active with an excellent onsite gym featuring ellipticals, treadmills, free weights, and stationary bikes. The hotel also offers complimentary guest laundry facilities, and the Candlewood Cupboard is stocked with food, beverages, and personal items. Take a stroll outdoors and relax under the gazebo to prepare your favorite dish on the gas grill. Whether you are staying a night, a week, or several months, we are excited to be your home away from home!
After the front desk clerk busted into my room with my wife and myself in the room, he wanted to act and talk to me like I had done something wrong. After being demanded to go to the front desk by him, he decided to stand and start yelling at me about why he was justified on just breaking into my room. Since most people don't read past the first few sentences of a review, I decided to start with that. When the manager did call me (seemed like a nice lady) she told me that he is one of her better employees. That was not reassuring at all. She mentioned a bad review and all I thought was " how about a honest one?". All this happened because the clerk that checked us in didn't do his job. And yet, somehow it turned into a mess I had to deal with. I have never had to deal with such unprofessional staff as I had there. Now, there was absolutely nothing wrong with the hotel. It was outstanding. The room was great but, if you decided to stay there make sure you keep your door locks latched and your valuables with you at all times. Not because a homeless person is going to break in your room, but because the staff is going to break in, steal your stuff, and put it in there lost and found collection. That is what I was told he was there to do had we not been in the room. I will never cross there threshold again. This review will be updated if there are any updates to offer.
投稿者Corporate
対象2025年4月12日
Hello USMC1775,
Thank you for staying at our Candlewood Suites Nashville South. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Candlewood Suites and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Located at Sugarloaf Parkway and I-85, Holiday Inn Atlanta-Gas South Arena is positioned at the nexus of Duluth, Lawrenceville, and Atlanta. Explore attractions like Medieval Times, Andretti Speedway, and the Mall of Georgia. We are near local businesses like Atlanta Dental, Mitsubishi, WEG Electric, Georgia United Credit Union, UPS, and a short walk to Gas South Arena and District. The Gwinnett Convention Center is also just a short drive away.
Enjoy amenities like a Fitness Center, indoor pool, and free Wi-Fi. Host events in our venues and savor delicious meals at our onsite restaurant, The Hub, where kids 11 and under eat free. With IHG One Rewards points and a high standard of excellent service, we ensure your stay in Duluth is unforgettable.
When we first got to the hotel, we were greeted without a smile after we had waited 10 minutes while no one was manning the front desk. When we finally got to our room, we walked in and noticed a fowl odor almost like cat urine. There were hairs all over the tables, bathroom, and bed.
The next morning, went down for their continental breakfast, except it wasn't continental. You had to pay for their "buffet" which consisted of the same items as a continental complimentary breakfast. I didn't eat, but I had to pay the breakfast buffet amount for a decaf coffee, which was small.
One of the main issues with this hotel is that you cannot go to any floor using the stairs. Elevator only, which one out of the two was out of service.
I will never stay at this hotel ever again.
投稿者Corporate
対象2025年4月12日
Hello Grimmspectre,
Thank you for staying at our Holiday Inn Atlanta-Gas South Arena Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
The only hotel at MSP International Airport, the InterContinental Minneapolis-St. Paul Airport is a confluence of luxury and convenience. We offer direct access from Terminal 1 and our free 24-hour shuttle expedites transfers from both terminals. Our park & fly packages provide a worry-free, restful night before your flight. And if you’re looking to explore the Twin Cities, our convenient access to the Minneapolis Light Rail public transportation puts you minutes away from it all.
As an IHG Diamond member, I chose the free breakfast. I waited 30 minutes for breakfast to open and couldn’t wait any longer so I went to the front desk and returned my breakfast coupon for the welcome points. I didn’t receive the welcome points as promised. I also didn’t receive the breakfast due to the restaurant opening more than 30 minutes late. I’ve never had any problems at this hotel before so I don’t know what has changed.
投稿者Corporate
対象2025年4月12日
Hi MK2448,
We are pleased to have you as one of our IHG One Rewards Diamond Elite members. Thank you for your recent stay at the InterContinental Minneapolis - Saint Paul Airport.
We strive to offer personal and attentive service, I'm sorry that it's not the case this time. I've passed along your feedback to our hotel team so we can improve for the future. I've also followed up with an email to discuss the situation further.
We hope to welcome you back in the future for a much better stay.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service