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    2017年2月14日
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    2025年4月13日
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Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
全体
2 / 5
25
Old blood on the comforter
投稿者 Avmomoney 場所 Grand Prairie
Bobby the breakfast host was the best part of our 4 day stay. We had to sleep with sheets for our stay. No clean comforter
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Avmomoney,

Thank you for staying at our Staybridge Suites Atlanta - Midtown. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
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Convenience and comfort in Lenoir City, TN Situated in the gateway of the Smoky Mountains, our remarkable hotel in Lenoir City, TN offers a wide variety of amenities for both corporate travelers and families alike. With access to our well-equipped Business Center, which features print, copy and fax services, as well as free high-speed, wireless Internet access, all guests are sure to feel welcome. Our event space is also available for any seminar or meeting needs. We are close to local business, such as HT Hackney, Tate & Lyle, Kimberly Clark, Delconca, and Viskase. As we are located directly off of I-75, our hotel has direct access to many local area attractions, such as the Tennessee Valley Winery, Sweetwater Valley Farms, and the Lost Sea, America's largest underground lake. Our hotel's location near Knoxville, TN also makes it easy to enjoy a day trip to Downtown Knoxville, the Tail of the Dragon, or the quaint town of Loudon. Whether you're here to visit the University of Tennessee, the Great Smoky Mountains, or to do business with local companies, make the smart choice and stay at our hotel in Lenoir City. Our facility's top-notch amenities include a complimentary, hot breakfast bar , free Wi-Fi access, an indoor pool and IHG Rewards Club bonus packages . Experience the difference of our Holiday Inn Express & Suites® hotel in Lenoir City.
 
全体
3 / 5
35
Bad shower, bad breakfast
投稿者 Gatorney 場所 Smyrna, TN
The shower was terrible - the water was either scalding or freezing, trying to get any happy medium took nearly 10 minute of adjusting and readjusting. Even when you got it to a decent temperature the water pressure was practically non-existent.
Breakfast was a huge disappointment. The main reason we stay at HIE when we travel is the breakfast. There were no cinnamon rolls - a HIE breakfast staple - the entire time we were there. The one day there was bacon it was rubbery. Gravy was cold one day. Cheese omelets were somehow heated or arranged so all the cheese fell out of them another day, was lying in a pool in th bottom of the warming tray. Last day the biscuits looked like rocks - they were small, nearly flat, and the same color all the way around. Milk was only in pitchers which is just terribly annoying and inconvenient when trying to get plates and drinks; and the pitchers dripped no matter how carefully I tried to make sure it didn't. A minor thing in comparison to the other issues - there was no salsa for the eggs. The pancake machine was broken one morning. All around just not well stocked or maintained and a huge disappointment.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Gatorney,

Thank you for staying at our Holiday Inn Express & Suites Lenoir City (Knoxville Area). We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
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The Holiday Inn Express Hotel - Wauseon with easy access to I-80 is the ideal hotel for the business and leisure traveler. Located close to North Star Blue Scope Steel, IAC, Nature Fresh, ConAgra, and the Fulton County Fairgrounds which hosts the annual Crosley Car Show, Antique Motorcycle Show, Midwest Geobash, and Thresher Reunion. Start your day with a complimentary hot breakfast, enjoy some recreation in our heated indoor pool and whirlpool, stay connected with our complimentary WIFI, and wind down the day relaxing in one of our spacious guest rooms equipped with a microwave, mini-fridge, and Flat Panel HDTV. From arrival to departure, our friendly and attentive staff will make every effort to ensure you have a comfortable and enjoyable stay!
 
全体
2 / 5
25
Would have been higher review except for one deal-breaker
投稿者 K1957 場所 St. Louis
I've stayed here multiple times over the years to visit my brother who's in a home in Napoleon. I appreciate this property because it is relatively lower-priced and allows dogs. I stayed in a newly remodeled room, which was very nice, and understand that there is a lot of construction going on.
That said, there were a couple of problems that I would not expect with a newly remodeled room (#315): the shower drain was too slow to keep up with the shower volume, and the bathroom sink stopper did not work at all. Also, the couch had not been vacuumed to remove some dog hair. There was no one at the front desk when I checked out to report these to, and no bell to ring for service.
But the real deal-breaker is that there is a loud, obnoxious fan that is constantly running behind the bathroom vent. This is in addition to the "normal" fan that is controlled by a switch on the wall. It sounds like you are standing next to a wind tunnel. It is so loud that closing the bathroom door does little to attenuate it. I asked about this at the front desk at one point, but the person there did not have any idea what it could be.
I don't know if this is something temporary that is related to the construction, but I cannot believe that rooms would be designed with a noise like this (we met other guests who reported the same issue in their rooms). My wife would not have slept at all if she hadn't happened to bring ear plugs with her. I would not stay here again unless I was desperate because of this.
I would have given this at least four stars all around had it not been for this roaring fan noise. IHG, if all of your remodeled hotels are designed like this, I will no longer be staying with you!
カスタマーのアバター
投稿者
対象2025年4月12日
Hi K1957,
We appreciate your loyalty as one of our IHG One Rewards members and thank you for your stay at the Holiday Inn Express Wauseon.
Our hotel is a great place to rest and recharge, I’m sorry for your experience. Thank you for sharing your thoughts with us. We truly value your experience, and I’ve communicated your feedback to our hotel team. We are dedicated to learning from this to provide an even better experience for our guests.
We are grateful for the chance to be part of your stay, and we hope to have the opportunity to earn your trust in our hotel once again.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
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Settle in for a comfortable, spacious, extended stay at our all-suite Danvers MA hotel north of Boston. Our pet-friendly accommodations offer fully equipped kitchens, workspaces, plush bedding and TV's that give you access to third party streaming services. Use our free laundry facilities, fitness room, 24-hour Business Center and outdoor gazebo grill. We're 15 minutes from Salem and 30 minutes from Boston, giving you easy access to the best that the North Shore area has to offer. And not to forget, we are happy to be pet friendly (fees may apply). Candlewood Suites Boston/North Shore/Danvers is conveniently located at the junction of Route 1, I-95 and Route 114. We are located close to historic Salem (7 miles), Boston (15 miles), Gloucester (20 miles), and beaches. Local business points close by are North Shore Medical Center, Beverly Hospital, Lahey Clinic, Rosewood Office Park, Cherry Hill Office Park and Cummings Center. Candlewood Suites is your perfect home away from home. Your space, Your pace. Your place.
 
全体
3 / 5
35
Plunger girl
投稿者 FrequentlyIHG
The staff is amazing. The exterior grounds are atrocious. It blows my mind that no one is outside cleaning up all of the trash and cigarette butts. I stayed 4 nights and not once was there someone outside taking care of the obvious trash people walk over/by.
First 24 hours the air fresher sensor was going off on all levels. The beeping was unpleasant but quickly addressed once I said something.
One staff member was always in the restroom when I went to the front. Always. Same individual was walking the hallway with untied shoes, gloves and a swinging plunger to then place it on the counter and proceed to touch EVERYTHING with the gloves on. Plunger girl really ruined it for me. She did politely get me forks with said gloves on. I didn’t take them.
The politeness and promptness is there. The cleanliness not so much.
カスタマーのアバター
投稿者
対象2025年4月12日
Hi Valued Guest,
It's always a pleasure hosting you as one of our Silver Elite members of IHG One Rewards, and thank you for your stay at the Candlewood Suites Boston North Shore - Danvers.
We wanted to make our guests' stay convenient and uncomplicated, and I'm sorry to learn about your experiences. Your feedback is valuable to us. I've shared it with our local hotel, and it will help us continuously enhance our guests' experience. We truly appreciate your time and insights.
We hope to have the opportunity to welcome you soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
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Welcome to the newly renovated Holiday Inn Express & Suites Bradenton West, one of Bradenton Florida's best hotels. We are located less than one mile from IMG Academy and 5 miles from beautiful Anna Maria Island. We welcome visitors who are in town watching the Pittsburgh Pirates Spring Training or attending an event at Premier Sports Complex. Our hotel's leisure guests know that the best Florida beaches are nearby, so plan to spend the day exploring Anna Maria Island or visiting the Bishop Museum of Science and Nature. The Ringling Museum is a great way to spend a day with your family and its only 8 miles away! Our accommodations also offer free Wi-Fi, parking and hot breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in our outdoor heated pool. Each room is equipped with a microwave, mini-refrigerator, Keurig, 43" adjustable mount TV, Numerous plug outlets and in-room safe. Suites also include pull out sofas, and 2nd TV.
 
全体
1 / 5
15
NOT AGAIN!
投稿者 SRW16 場所 Florida
#1: Maintenance person attempted to enter room by unlocking door then began ramming door when the security latch was found to be engaged. The GM did not address my concern by contacting me (as requested) until I asked to speak with her once I returned to the hotel. Saying she had "just" left me a voicemail, verified phone number and have not received one from her in the 3 weeks since stay. She reported the maintenance person had been educated on knocking and waiting 30 seconds before entering a room. She felt waiting 2 days for the maintenance person to come back to work to find out what had happened was ok, conveniently they were returning the same day I was leaving.
She did offer me 20000 points for my inconvenience, assured her it was not necessary would rather know why it happened. She stated again she was going to add the points to my account so I could "enjoy" a free night on them. (Have not received -3 weeks after the occurence). To this day, have no idea why their maintenance person was attempting to break into my room!
To add to the whole thing, the next morning my key card was inactivated!
ALSO, my co-worker had an issue during check-in regarding a tax-exempt declaration and their key was inactivated same day as mine.
カスタマーのアバター
投稿者
対象2025年4月12日
Hi SRW16,
Thank you for staying at the Holiday Inn Express & Suites Bradenton West. We appreciate having you as one of our IHG One Rewards Gold Elite members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities. I also sent you a private message to extend our help.
We hope you will still choose us as your travel buddy in the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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Our property is ideal for both leisure and business travelers. Start your morning off with our free Express Start Breakfast Bar featuring our signature cinnamon rolls, pancakes, and other hot and cold items. Get energized in our 24 hour fitness center, take a refreshing dip into our seasonal outdoor pool , or enjoy a barbecue & utilize one of our outdoor charcoal grills . Imagine having all the business tools you need right at your fingertips. This hotel features free Wi-Fi access and a 24-hour Business Center to help you stay productive. If you need to host a meeting, we have 1,600 square feet of newly remodeled meeting space . With quick access to such businesses as General Electric, Corning, PPD, and Verizon Wireless in the Wilmington area, our hotel offers corporate guests a quick commute. For leisure travelers, our hotel offers easy access to unique attractions and a wide array of restaurants like USS North Carolina Battleship, Airlie Gardens, and the Historic Downtown Riverfront . We are situated just seven miles from one of North Carolina's most beautiful beaches ,Wrightsville Beach. We are also located just near UNC-W . While you stay with us, our staff will make sure that you enjoy every aspect of your stay. Reserve a room with us today, and you'll see why our guests return year after year!
 
全体
1 / 5
15
See my first note
投稿者 Robert 場所 Sanford, NC
Leaking air conditioner
Poor breakfast
Popcorn on the floor from a previous guest
カスタマーのアバター
投稿者
対象2025年4月12日
Hi Robert,
Thank you for staying at the Holiday Inn Express & Suites Wilmington-University Center. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities. I also sent you a private message to extend our sincere apology.
We hope you will still choose us as your travel buddy in the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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Welcome to our vibrant oasis, where modern luxuries and warm Texas hospitality greet you at every turn. InterContinental Houston is located next to the world-renowned Texas Medical Center, Rice University, NRG, Houston Museum District, and The Galleria putting you at the heart of the city's renowned landmarks. Delight in enticing cuisine at Safina, indulge in creative cocktails at The Naturalist Bar and Lounge, and find exceptional event venues that set the bar for Houston meetings.
 
全体
1 / 5
15
Dazed and Confused
投稿者 Tom C 場所 Houston, TX
The staff, phone reservations and front desk team seemed like they lacked training. It’s embarrassing and dangerous to walk into a room already occupied.
カスタマーのアバター
投稿者
対象2025年4月12日
Hi Tom C,
Thank you for staying at the InterContinental Houston. We appreciate having you as one of our IHG One Rewards members.
We offer discreet luxury to all our guests with five-star essentials and round-the-clock services. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities. I also sent you a private message to extend our sincere apology.
We hope you will still choose us as your travel buddy in the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
Modern comfort meets prime location at Holiday Inn Express & Suites Toledo South – Perrysburg, nestled in the heart of Levis Commons Shopping Center. Wake up to our extensive complimentary Express Start™ Breakfast buffet featuring hot favorites like farm-fresh eggs, crispy bacon, signature cinnamon rolls, and freshly brewed coffee. Step outside to discover premier shopping, dining, and entertainment right at your doorstep, plus we're just 15 minutes from Bowling Green University. Business travelers appreciate our proximity to major corporations including Chrysler, First Solar, Magna, Owens-Illinois, Walgreens, Fed-Ex, Promedica, Mercy, and Ohio Cat. Our versatile meeting venues, Business Center, and 24/7 Market support your professional needs. After starting your day with our hot breakfast spread, energize in our 24/7 Fitness Center or unwind in our heated indoor saltwater pool. Whether you're here for shopping at Levis Commons or business meetings, our location puts you steps from everything you need. From free Wi-Fi to complimentary parking and our signature hot breakfast, we ensure your Toledo stay combines convenience with comfort!
 
全体
2 / 5
25
Not clean
投稿者 Stephanie 場所 Spartanburg sc
My room wasn't clean while I was there i had to ask for towels. Food bags left in the hallways for 2 days before they were picked up. Just not the best IHG. I travel and pick IHG because they are wonderful but this one needs some help
カスタマーのアバター
投稿者
対象2025年4月12日
Hi Stephanie,
Thank you for staying at the Holiday Inn Express & Suites Toledo South - Perrysburg. We appreciate having you as one of our IHG One Rewards Gold Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
We hope you will still choose us as your travel buddy in the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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Holiday Inn Cikarang Jababekaは、Jababeka 1-6、EJIP、MM2100、KITIC、GICC、Cikarang Dry Port、Cikarang Technoparkなどのブカシ地区での出張に最適な場所です。スイートを含む176室の客室を持つホリデイインチカランジャバベカは、カラワンとプルワカルタ地域を訪れるのに便利な場所です。ビジネス協力やゴルフ愛好家を確立するために、ホテルから12分である67ヘクタールの面積のゴルフコース、つまりジャバベカゴルフアンドカントリークラブがあります。植物園とウォーターブームリッポチカランで家族と散歩してください。また、ホリデーインの卓越性の一環として、「キッズステイ&イートフリー」もお楽しみください。出張でも重要な会議でも、フレンドリーで効率的なサービス、そして何よりも快適なサービスをお約束します。 Holiday Inn Cikarang Jababekaには、会議、結婚式、会社の誕生日、展示会、その他の特別なイベントなど、さまざまなニーズを満たすために使用できる複数の多目的ルームがあります。 Holiday Inn Cikarang Jababekaが所有する客室は、6人から1500人まで接続できます。ホリデイインチカランジャバベカには、柱のないコンセプトのパラマウントボールルームと呼ばれるボールルームがあり、その他の高度な技術を備えています。
 
全体
3 / 5
35
Nice Hotel except the AC was not cool
投稿者 Anton 場所 Tangerang
Having staycation at this hotel, all the facilities are good. Until the saving energy program that make my sleep was uncomfortable. Knowing that they stop one of three elevators for the energy saving was good idea. But limit the temperature Ac room 25’c along the day and night is not fair for me. Eventhough you set the AC at 20’c or 16’c, the chiller was set at certain arrangement that make the air temperature cant move from 25’c. Technicians came and said that the indoor AC is OK. And they can do nothing drom the chiller setting. The receptionist also did not offer new room instead of the problem.
カスタマーのアバター
投稿者
対象2025年4月12日
Hi Anton,
Thank you for staying at the Holiday Inn Cikarang Jababeka. We appreciate having you as one of our IHG One Rewards members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
We hope you will still choose us as your travel buddy in the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
The hotel’s new renovation was created to meet the evolving needs of the brand’s target guest who is looking for a simple, smart travel experience. The design features an appealing combination of fresh energetic and engaging elements creating a distinctive style that is evident at every touch point of the Holiday Inn Express brand experience. Guests at the hotel can take advantage in and around Beaumont and enjoy the Big Thicket Park bird watching the Creole Nature Trail and the Cattail Marsh Wetlands or the Arts and Culture with many other beautiful attractions surrounding Beaumont. Just minutes from downtown hospitals Exxon Mobil Mead West Vaco, CenterPoint, Energy and Sabine River Authority. The hotel features an outdoor pool /spa and fitness center. There are 250 square feet of meeting space, which can comfortably accommodate up to 14 people classroom style or 20 people theatre style. Guest rooms feature contemporary styling, comfortable king or two queen beds a sitting area with a lounge chair a work desk a safe and an inroom coffee machine, small refrigerator, 50 inch TV and a microwave. Everyone will enjoy our free breakfast, featuring our minute pancake machine and a wide variety of hot and cold breakfast items Those looking to burn off some energy, can enjoy our 24-hour fitness center, or just relax at our heated outdoor balcony pool.
 
全体
1 / 5
15
Disappointed
投稿者 Andrea
The room was not clean, there was a built-up sheet of dust across TV and the remote doesn't control volume. The mini fridge did not get cold at all. We were charged as 3 guests but only received 2 sets of wash rags and towels in room, and to get another set we had to go to front desk. We came back to the room after being pretty much gone the whole day to come back and see beds not changed or made up, room didn't get cleaned, only the towels were changed, and again only 2 sets, when there's 3 guest. We received a text message asking us to rate how our stay was going. We gave it a 1 star. After receiving a follow up text asking if there was anything that could be done we expressed all of the above and never got a response. I don't think we will be booking with this particular location again.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Andrea,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Beaumont Northwest Parkdale Mall, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
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0人中0人がこのコメントが役に立ったと投票しています。