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  • レビューコメント数
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  • 役立ち度投票数
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  • 最初のレビューコメント
    2017年2月14日
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    2025年4月13日
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タイムズスクェアに建つこのニューヨークのラグジュアリーホテルは、劇場、ダイニング、ファッションそしてビジネスと、マンハッタンのエピセンターにふさわしいロケーションに位置しています。ブロードウェイから程近いÇa Va Brassiereで観劇前のお食事をお楽しみいただける他、豊富なディナーオプションとして近くのレストラン街を散策してみるのはいかがでしょう。36階タワーのこの優雅なホテルからは、ハドソン川やニューヨーク市街の素晴らしい景色が一望できます。ラウンジではディナー後のカクテルや、44番街の眺めを満喫していだけます。
 
全体
1 / 5
15
Bad service and uncomfortable room
投稿者 Jackie27 場所 New York.ny
Room wasn’t really clean. It had no mini bar didn’t provide any mini bar accommodations even at the lobby.
I wish the bed was clean before checking in as I had to request a room cleaning while I was checked in
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Jackie27,
I welcome your thoughts, and we are grateful you chose to stay at our InterContinental New York Times Square, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
This Neighborhood Hotel’s Amenities Go Beyond Other Chandler, AZ Hotels Your home away from home, Holiday Inn® Phoenix Chandler, is located next to the Ocotillo Golf Club with views of rolling fairways in the heart of Chandler. With our level of service & easy access to shopping, dining, Price Corridor, Phoenix Sky Harbor International Airport (PHX), Arizona State University (ASU) and world-class golf facilities you won’t want to stay anywhere else. Business or Pleasure, we've got you covered. Amenities include onsite Restaurant, outdoor heated pool & hot tub, free WIFI, 24 hour fitness center, business center and local transportation. Within a 5-mile radius you will find local offices for Intel, Wells Fargo, OnTrac, Northrop Grumman, PayPal, ASML and Chandler Fashion Center. Hotel is also within 20 minutes of Cactus League Spring training facilities; Tempe Diablo Stadium, Sloan Park & Hokoham Stadium as well as Gila River Casino and Fire-bird International Raceway. Looking to hold a meeting, wedding or event? Let our onsite catering experts assist you in creating a memorable and successful event. Our flexible meeting space with natural lighting & modern décor is just the space whether you need an intimate boardroom or a spacious ballroom. With our location, amenities & level of service, Holiday Inn Phoenix Chandler goes beyond other hotels and takes pride in delivering genuine value to real people.
 
全体
1 / 5
15
Worst check in experience and extra charge if you don’t double check
投稿者 Jajajakekele 場所 Phoenix AZ
This was the worst check-in experience I have ever had. I checked in on the night of 3/7, and the receptionist was chewing gum without greeting me or offering any welcome. She just waited for me to speak first and seemed more focused on her phone in the office back by sitting there
When I started talking to her, I couldn’t understand what she was saying because she was constantly chewing gum. I asked, “Sorry?” and she just responded with “Huh?” I had to ask her to repeat herself at least twice. She didn’t explain anything—she just prepared the key card envelope and tossed it to me. I was upset about how I was treated, but I was too tired to argue and moved on. Please train your reception staff properly.
Additionally, when I checked out, my receipt showed a charge of $6,963.99, but the hotel actually charged me $7,675.44. If I hadn’t double-checked, I would have been overcharged by nearly $800!
I will never stay at this hotel again.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Jajajakekele,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Phoenix - Chandler, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2021.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
シータック空港(シアトル・タコマ国際空港)近くに位置するシアトルのホテル シアトルのダウンタウンからたった15分、 Holiday Inn Express® & Suites Seattle Sea-Tac Airportホテルは、出張であれ休暇であれお客様に落ち着いたモダンな環境を提供する一方で、シアトルでも指折りの見どころや企業のそばに立地しています。 ご出張の際に当ホテルに各機材施設設備が整ったベストなホテルをお選びください。設備が整ったビジネスセンターでは、書類や搭乗券を印刷することができ、また無料で高速インターネット接続が可能なので、ホテル全館でインターネットを楽しめます。ミーティングまたはイベントをご企画の場合、88名まで収容できる約99平方メートル(1,068平方フィート)のミーティングスペースをお使いいただけます。ケータリングサービスは、ランチボックスやビュッフェ式ランチをご用意し、お腹も満足いただけることを目指しています。 シータック空港に近いだけでなく、シアトルのダウンタウンにある様々な見どころへもほんの数分です。ウェストレイクセンターからパシフィックプレイスに至るまで、このエリア周辺にはショッピングが楽しめるところが豊富にあります。シアトルのダウンタウンでは、パイク・プレース・マーケットや有名なスペースニードルも忘れずに行ってみましょう。 Holiday Inn Express® & Suites Seattle Sea-Tac Airportにご宿泊いただければ、フィットネスセンター、コンビニエンスストア、無料の温かい朝食など、便利な設備をご利用いただけます。当ホテルで洗練された滞在をお楽しみください――お目にかかれますことを楽しみにしております!
 
全体
1 / 5
15
The worst experience ever
投稿者 CJ1976 場所 Portland or
We came late to check in at 3am with kids. The front desk representative said that the room has been taken. I called ahead around 8pm to let them know that I will be late to check in. And still could not get the room that I booked weeks before with confirmation. With kids, I had to run around in the middle of the night to get a room from another hotel. Not helped by HolidayInn staff.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello CJ1976,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Seattle-Sea-Tac Airport, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Richmond International Airport is located 1.5 miles from the hotel. Candlewood Suites® Richmond Airport hotel's perks exceed both vacation and business travelers' expectations. Guests enjoy the benefits of having all of the comforts of home while staying at the hotel's location near downtown Richmond, Virginia. When traveling on business, there is no need to sacrifice convenience. Close to Kraft/Mondelez International, Coca Cola, Verizon and QTS our location offers a short commute to many major businesses. Guests are able to keep in touch with clients by using the free high-speed, wireless Internet access. They consider the hotel a smart alternative to a corporate apartment in Richmond. The hotel's amenities are also great for vacationers. Travelers enjoy the apartment-style suites, and the hotel's proximity to downtown Richmond, Virginia gives them easy access to all of the popular sites. Just a few minutes away, visitors can take flight at the Virginia Aviation Museum or take a stroll through Dorey Park. Consider us your home away from home during your stay in Richmond. The hotel's complimentary laundry facilities allow guests to pack light, and the 24-hour free Fitness Center helps you maintain your exercise regimen. If you choose to stay in for the night, borrow one of 65-plus DVDs from the lending library and relax in the cozy suite. These suites have everything you need for a stress-free stay.
 
全体
2 / 5
25
Staff Great Everything Else Poor
投稿者 theWanderlustingGinger 場所 Minnesota
The staff was super nice and friendly, but this property has seen better days.
Our towels upon arrival were covered in long black hairs - all of them - imbedded into them - bath, hand and washcloths.
The water pressure was less than stellar and hard to wash hair (I do have a thick head of hair).
The AC was mediocre at best. I need it to be 65 to sleep and the room was a constant 74.
We had a bunch of loud guests on our floor which didn’t bode well for a goodnight sleep.
No housekeeping.
We didn’t realize breakfast wasn’t included and what was in the pantry was poorly stocked. How can you sell cereal but no milk?
The price for what we go was not worth it in the least. We will not be back.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello theWanderlustingGinger,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Richmond Airport, where you have space to settle in. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2017.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to Holiday Inn Express and Suites Evansville North Our hotel offers the Intercontinental Hotel Groups' new Formula Blue design. The design is everything you need and nothing you don't: comfortable, practical and contemporary furnishings---All at an incredible value. Our fast Wi-Fi is free in all of the hotel. We hope you have a chance to relax and enjoy our indoor heated pool. Breakfast is served daily and is free! Ask our front desk for some great local restaurant suggestions or if you do not feel like leaving ask us who delivers. Most of all we hope you have an excellent stay.
 
全体
2 / 5
25
Reviews are Correct, NOISY
投稿者 PorterBeecher 場所 Indiana
I always give properties benefit of the doubt, however, the reviews are correct - clean property but VERY loud. I was kept awake and woken by the person walking around on the floor above me, you can hear every step. It sounded like a stampede -- especially early morning (4 am?) likely leaving for work.
In the morning when I finally was able to rest again Housekeeping was very loud in the hallways and banged on my door at 9:45 am - mind you check out is noon and I had the DO NOT DISTURB sign on the door.
Needless to say I will not be back and nor would I recommend the property.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello PorterBeecher,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Evansville North, where our guest's needs matter most. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2013.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to our Corpus Christi Hotel Allow the sprawling, palm tree laden beaches of Corpus Christi to lure you to come relax in the warm Texas temperatures. When looking for a hotel in Corpus Christi, TX, remember to keep locality in mind. Our property is just ten minutes from the bustling action of Downtown Corpus Christi, and while hotel guests appreciate being near so many great sites, they really love being far enough away to enjoy a relaxing escape. Our hotel in Corpus Christi, TX is a short drive from the Corpus Christi Museum of Science and Industry and the Art Museum of South Texas. Families appreciate that we are close to the Texas State Aquarium, where new and exciting exhibits are always appearing. The Holiday Inn Express® & Suites Corpus Christi also makes a great place to stay if you plan on visiting the campus of Texas A&M - Corpus Christi. Thoughtfully designed for the business traveler, we offer free high-speed, wireless Internet access throughout the facility. If you are in town to visit nearby businesses, such as American Electric Power, Citgo or Flint Hills, you won't have to travel far. We want to make it easy to stay in touch with the office, which is why we offer you a 24-hour Business Center. Our Corpus Christi hotel is waiting to welcome you with warm hospitality!
 
全体
2 / 5
25
Not a hotel I'd recommend
投稿者 Centex Ford 場所 Corpus Christi, TX
Staff service was poor, checking in took longer than it should. The hotel smells like mold and mildew. The room a/c was barely adequate. What items were present at breakfast were cold and undercooked.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello PorterBeecher,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Corpus Christi, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2006.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
The Holiday Inn Express Frisco Legacy Park Area is centrally located and provides easy access to Riders Field (formerly Dr. Pepper Ball Park), FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and much more. Stroll through Central Park or shop at Stonebriar Centre and The Shops at Legacy for not just shopping but dining and entertainment options. Business travelers will appreciate that we keep you connected with our free WiFi, as well as copy and printer services in the 24-hour business center. Riders Field, formerly known as Dr Pepper Ball Park, Snapple, Ericsson, Oracle, and Siemens are just a few of the companies that call Frisco their home base. Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 44-inch LCD TV, workstation, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our onsite Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Enjoy value and comfort with the Holiday Inn Express Frisco Legacy Park Area.
 
全体
2 / 5
25
Not upto par especially for the price point
投稿者 Janice B 場所 Atlanta GA
Hotel was under renovation which is greatly needed and this was not advertised at booking. TV and Breakfast was horrible and not according to advertisement. Beds are not comfortable woke with back pain, very soft felt old.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Janice B,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Frisco Legacy Park Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Our newly renovated hotel is situated in the heart of Cajun Country. Lafayette boasts a rich history, diverse cultures and unique food. Whether you're visiting our vibrant city for business or pleasure, the newly renovated Holiday Inn Express® Hotel & Suites Lafayette can help you make the most of your trip to southern Louisiana. We are just minutes from the area's top companies, including Chevron, BP, Wood Group and Petroleum Coordinators, making us an ideal choice for business trips. Looking for event space in Lafayette, Louisiana? Our hotel's staff can plan a flawless meeting in either our boardroom or conference room. As a guest, you'll also enjoy great amenities like a 24-hour business center and free Wi-Fi access. From college football to music and food festivals, you'll find plenty to do in Lafayette, Louisiana, and our hotel's in the center of it all! Experience the city's unique culture at Vermilionville and the Acadian Village or visit the nearby Cajundome, which plays host to an array of events. And if you're looking to do some shopping during your trip to Lafayette, LA, our hotel is just a mile from the Mall of Acadiana. We have all the services and amenities you need for a carefree trip. You can start your day with a hot breakfast from the free Express Start breakfast bar. We also have an outdoor pool and fitness center. Our dedicated staff looks forward to serving you during your stay at our Lafayette, LA hotel.
 
全体
3 / 5
35
Could be better!
投稿者 Shal 場所 New Orleans
The room was nice and a really good size but the bed is not comfortable. The building didn’t seem sound proof because you could hear doors open and closing, water running and all that happened up and down the hallway.
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Shal,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Lafayette, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
A smart Chester hotel on racecourse grounds, with inclusive breakfast and a bar. Holiday Inn Express® Chester - Racecourse hotel is next to racecourse eateries and a five-minute walk from the city centre. Trains from Chester Station, a mile away, reach Manchester Airport (MAN) in just over an hour. Up to 15 business guests can gather in the hotel's naturally lit meeting room, and there are catering options for a productive working lunch. Chester is among the UK's most famous historic towns, and close to the hotel you can walk the ancient city, following in the footsteps of long-gone Roman soldiers. The Grosvenor Museum, Chester Cathedral and medieval Chester Castle are all within a 15-minute walk of the hotel, as is Grosvenor Shopping Centre if you're in need of some retail therapy. At this hotel you can enjoy:-Free Wi-Fi An electric car charging point Express Start™ Free breakfast In good weather, savour a delicious English or continental breakfast on the deck area, where you can also admire views of the racecourse with a drink in hand in the evenings. Discounts at 1 racecourse restaurant in the city centre means you can tuck into tasty dishes with a bit of change left over for a bet. After strolling back from dinner, retire to an inviting Next Generation room with Smart TV, USB ports and blackout curtains.
 
全体
3 / 5
35
Great breakfast great location
投稿者 Ada76 場所 England
Food service amazing staff on reception amazing location amazing room not the best noise at times next door
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Ada76,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Chester - Racecourse, where our guest's needs matter most.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
A smart Chester hotel on racecourse grounds, with inclusive breakfast and a bar. Holiday Inn Express® Chester - Racecourse hotel is next to racecourse eateries and a five-minute walk from the city centre. Trains from Chester Station, a mile away, reach Manchester Airport (MAN) in just over an hour. Up to 15 business guests can gather in the hotel's naturally lit meeting room, and there are catering options for a productive working lunch. Chester is among the UK's most famous historic towns, and close to the hotel you can walk the ancient city, following in the footsteps of long-gone Roman soldiers. The Grosvenor Museum, Chester Cathedral and medieval Chester Castle are all within a 15-minute walk of the hotel, as is Grosvenor Shopping Centre if you're in need of some retail therapy. At this hotel you can enjoy:-Free Wi-Fi An electric car charging point Express Start™ Free breakfast In good weather, savour a delicious English or continental breakfast on the deck area, where you can also admire views of the racecourse with a drink in hand in the evenings. Discounts at 1 racecourse restaurant in the city centre means you can tuck into tasty dishes with a bit of change left over for a bet. After strolling back from dinner, retire to an inviting Next Generation room with Smart TV, USB ports and blackout curtains.
 
全体
3 / 5
35
Great breakfast great location
投稿者 Ada76 場所 England
Food service amazing staff on reception amazing location amazing room not the best noise at times next door
カスタマーのアバター
投稿者
対象2025年4月12日
Hello Ada76,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Chester - Racecourse, where our guest's needs matter most.
We strive to go above and beyond to create a wonderful experience for our dearest guests. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。