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  • レビューコメント数
    75719
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  • 最初のレビューコメント
    2017年2月14日
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    2025年4月15日
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Welcome to EVEN Hotel Miami-Airport, where purposeful wellness meets relaxation in a modern setting. Our family-friendly hotel is not only ideal for business travelers and cruise-goers but also for furry friends as we are pet-friendly. Relax by our resort-style outdoor pool, recharge in our fitness center, and refuel with balanced meals at EVEN Kitchen & Bar. Enjoy our spacious rooms, free Wi-Fi, and free airport shuttle so you can sail seamlessly into your next adventure. Explore the artistic havens of Little Havana, Wynwood, and the chic shopping of Brickell City Center, Dolphin Mall, and Coral Gables. Take a thrilling airboat ride in Everglades National Park, visit LoanDepot Park, or stroll the renowned Miami Beach.
 
全体
3 / 5
35
Value over quality
投稿者 D856 場所 Key West, Florida
Was a little disappointed in the set up of this hotel. You get an overwhelming smell of deodorized cleaning agent throughout the property. I was nauseated the whole time I was there. Food at the restaurant was horrible. Although, the lovely lady serving me was very sweet. She made up for the stale brioche bread and cold French fries. Lastly I don't feel that staff held a sense of professionalism. When seeing a front desk staff member reclined in a chair watching on their phone is definitely distasteful.
カスタマーのアバター
投稿者
対象2025年4月13日
Hi D856,
Thank you for staying at our EVEN Hotels Miami - Airport. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
Please consider staying with us again to regain your confidence in our services.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
 
全体
3 / 5
35
Breakfast not good
投稿者 JSds 場所 Nashville
Barley stocked breakfast area. Did not feel clean. Bread in bags, milk in a jug for all to use. Only 1 rotten banana offered during my 4 day stay. No yogurt. Don't book here because you think breakfast included is a value, you won't even want to eat any of it.
カスタマーのアバター
投稿者
対象2025年4月13日
Hi JSds,
Thank you for staying at our Holiday Inn Express and Suites Memphis Southwind. We appreciate your loyalty as an IHG One Rewards Platinum Elite member.
We strive to be the dependable choice for your business and leisure travels. I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that they will take this into account.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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Welcome to our hotel in Charlotte, less than two miles away from the University of North Carolina at Charlotte. Whether you’re here to visit a student, do business, or enjoy the sights, our hotel offers a comfortable, clean, and convenient home away from home. We’re minutes from top attractions in the area, from the Billy Graham Library to the Charlotte Convention Center. The NASCAR Hall of Fame, Bank of America Stadium, and key HQs for IBM, Wells Fargo, and Electrolux are nearby, too. Enjoy a dip in our heated indoor pool or break a sweat in our fitness center, which is open 24/7. Guests can enjoy our complimentary breakfast every single morning. There's something for every palate, from fresh breakfast sausages and omelets to pancakes and cinnamon rolls. You’ll find a plush bed with soft sheets in your room, plus a Keurig coffee maker, a flat-screen TV, free Wi-Fi, and an ergonomic workspace. We look forward to welcoming you to our charming town!
 
全体
1 / 5
15
Horrible
投稿者 Brittney W
I checked in on 03/28/2025, checked out on 03/30/2025…. Here it is 04/05/2025 and I’ve yet to receive my deposit back. I’ve stayed at the hotel several time and never had an issue until Jack checked me out. He refused to give me a receipt and said that my deposit was released at Check out. Call the hotel he was so rude and unwilling to assist. So was the manager Susan. I contacted corporate they were little to no help either. Will never stay here again. DO NOT RECOMMEND
カスタマーのアバター
投稿者
対象2025年4月13日
Hi Brittney W,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Express and Suites Charlotte Northeast - University Area.
Transparency is more than a promise; it's a fundamental part of how we serve you. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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Hotel near San Antonio Medical Center Located off Interstate 10 and in the heart of San Antonio, Texas, our hotel's convenient access to the airport and numerous attractions and corporations makes it the premier place to stay while visiting this cultural gateway to the Southwest. Because our San Antonio hotel's near the Alamo and Six Flags, guests are encouraged to spend a few days enjoying the thrills of both attractions. In addition, the entire family can enjoy a trip to the River Walk, just a few miles from our hotel. Browse the shops and restaurants that line this pedestrian area while you enjoy a scenic stroll along the river. Our corporate travelers appreciate our San Antonio, Texas hotel's 24-hour Business Center that boasts such amenities as fax, copy, e-mail and print services. We are located just a few minutes from the South Texas Medical Center, Verizon, Toyota, Bank of America, Wachovia and the airport. Also, be sure to reserve our spacious meeting room, with accommodations for up to 25 guests. When compared to other San Antonio hotels near the Alamo and River Walk, our amenities surely stand out. We offer a relaxing outdoor pool in addition to our well-equipped Fitness Center to help you burn off those extra calories. And don't forget our free, Express Start breakfast bar with our signature cinnamon rolls and 100% Arabica bean coffee, which provides the perfect start to your day .
 
全体
1 / 5
15
Broken facility in need of repair
投稿者 None 場所 San Antonio TX
I would not recommend this location to my worst enemy.
カスタマーのアバター
投稿者
対象2025年4月13日
Hi Valued Guest,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites San Antonio North West-Medical Area and for your loyalty as an IHG One Rewards member since 2018.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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Our newly renovated hotel is situated in the heart of Cajun Country. Lafayette boasts a rich history, diverse cultures and unique food. Whether you're visiting our vibrant city for business or pleasure, the newly renovated Holiday Inn Express® Hotel & Suites Lafayette can help you make the most of your trip to southern Louisiana. We are just minutes from the area's top companies, including Chevron, BP, Wood Group and Petroleum Coordinators, making us an ideal choice for business trips. Looking for event space in Lafayette, Louisiana? Our hotel's staff can plan a flawless meeting in either our boardroom or conference room. As a guest, you'll also enjoy great amenities like a 24-hour business center and free Wi-Fi access. From college football to music and food festivals, you'll find plenty to do in Lafayette, Louisiana, and our hotel's in the center of it all! Experience the city's unique culture at Vermilionville and the Acadian Village or visit the nearby Cajundome, which plays host to an array of events. And if you're looking to do some shopping during your trip to Lafayette, LA, our hotel is just a mile from the Mall of Acadiana. We have all the services and amenities you need for a carefree trip. You can start your day with a hot breakfast from the free Express Start breakfast bar. We also have an outdoor pool and fitness center. Our dedicated staff looks forward to serving you during your stay at our Lafayette, LA hotel.
 
全体
1 / 5
15
Would not recommend
投稿者 RiRi
I almost never leave reviews but I would not stay at this hotel again. We stayed here for a high school state tournament we came in town for. My room smelled of mildew as if the carpet was wet or something and not dried properly. It was a very strong smell. On top of that the bathtub was not clean, you could see a dirt ring around the tub. I went out to buy air freshener to help with the smell but that still did not work. When I went down to front desk to let her know that the smell was unbearable and about the tub and asked if she could put me in another room the lady replied very rudely “we are full so there’s nothing I can do about it”. I sent my daughter to one of her teammates room to sleep on a different floor because she was getting a bad headache from the smell. I toughed it out but was not able to get any sleep because the smell was horrible. We checked out super early. I tried speaking to a manager but the guy said she wasn’t available at the moment. Once I got back to my hometown I called back up there to speak with the manager and she was already gone for the day. I called corporate number and the representative took my complaint and said someone will get back with me within a day or 2. I have yet to hear anything back as of yet. I don’t know if most rooms smell or if it was just the one I was in but this is my experience and based on my experience I would not stay here nor recommend this hotel.
カスタマーのアバター
投稿者
対象2025年4月13日
Hi RiRi,
We appreciate your unwavering support as a member of IHG One Reward. Thank you for staying at the Holiday Inn Express and Suites Lafayette.
We strive to provide a great place to rest and recharge. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
Guests are Delighted by Holiday Inn Express Kalamazoo Welcome to the always s accommodating Holiday Inn Express Kalamazoo East-a number one stop for business and pleasure when traveling to Kalamazoo. The hotel's facilities include complimentary breakfast, indoor pool, complimentary wired and wireless internet access, complimentary parking and relaxation patio. All at an ideal location to Wing's Stadium, Pfizer, Stryker and Graphic Packaging. Combine the 90 Acre Gilmore Car Museum or Kalamazoo Air Museum to provide an unforgettable experience. Western Michigan University, Kalamazoo College and Western Michigan Medical School campuses are just minutes away. Discover all that Kalamazoo offers at the Holiday Inn Express right off I94 at Exit 80
 
全体
1 / 5
15
Do not stay here!
投稿者 Travel 場所 Ilinois
This is the worst Holiday Inn Express I have ever stayed in. If I was able to above, I would have picked 0 stars.
To start, the TV behind the front desk was not there and the wires were hanging down.
The pool was closed ‘for repairs’ but it looked like it had been out of service for some time as what water was left in the pool was green.
The room carpet was old, dirty and stained. The towels were tinted yellow. The soap that was provided was a 1/2 inch by 1 inch “bar” of soap. One washcloth that was provided looks like it had a red candy stuck to it that was attempted to be washed out but did not come out during washing as there was a red stain on the wash cloth.
For breakfast there were minimal choices of old fruit, old bread and some eggs. When I asked about cinnamon rolls I was told ‘not today.’
Overall, I’m not sure how they still have the Holiday Inn flag out front. The pictures show an older hotel that is maintained but that is not reality. This place is a dump.
カスタマーのアバター
投稿者
対象2025年4月13日
Hi Travel,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Kalamazoo and for your loyalty as an IHG One Rewards member since 2013.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
The Holiday Inn Fargo is a full-service hotel with convention space and a fun Water Playland, making it the perfect choice for the business traveler or the family! Our hotel not only offers 262 sleeping rooms, but plenty of options to hold meetings, trade shows, meet and greets, classes and even weddings! Along with that, you don't even have to worry about getting the meals catered for. Let Savory Catering take care of all things, food and drink! Located directly in the hotel and prepared in the hotel, it means that your food will come out not only delicious, but hot and fresh as well! Bringing the kids along? Keep them entertained in Shipwreck Bay Water Playland. Not only does it feature fun slides, but you can also have a rousing game of ping-pong, win a prize in the arcade area or just sit and relax by our Tiki Bar! Wristbands are required for everyone getting into the water, 6 max per room. The Holiday Inn truly has it all, business or leisure, contact us today and start your experience!
 
全体
1 / 5
15
Not worth the price
投稿者 AJ08 場所 ND
Rooms are outdated & gross, dirty, cobwebs, heat/air controls didn’t work in room, rooms are tiny so don’t be traveling with small kids & pack & plays, black stuff on pillowcases, cold pool, over charged
カスタマーのアバター
投稿者
対象2025年4月13日
Hi AJ08,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Fargo and for your loyalty as an IHG One Rewards member since 2024.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
Candlewood Suites Lexington Medical District A beautiful Extended Stay hotel in the heart of Lexington, KY University/Medical District. Discover the Candlewood Suites Lexington Medical District. Our premier location makes our hotel an ideal choice for your stay. We offer cozy apartment-like hotel rooms and suites within 1 mile of the University of Kentucky and the Medical District. Whether visiting for business or leisure, our central location is ideal for visiting all major attractions in Bluegrass Country including Keeneland (4 miles), Central Bank Center, Rupp Arena (1 mile), Kroger Field (1 mile) and the surrounding bourbon distilleries. Relax and grill in the gazebo which offers indoor and outdoor seating. Stay connected with free high-speed Wi-Fi. Enjoy our modern amenities which include spacious suites with fully equipped kitchens, flexible workstations, Candlewood Gym, and free laundry facilities. The Candlewood Cupboard allows guests to stock up on a variety of breakfast items, beverages, snacks, frozen entrées and more. Forget something? Visit our Lending Locker where guests enjoy complimentary use of common household items such as a George Foreman Grill or even board games. Meet in style in our 750 sq. ft. Lexington Room, which can accommodate 30 people.
 
全体
1 / 5
15
Poor service
投稿者 Nick6678 場所 Pennsylvania
I stayed at this hotel for a Getaway trip everything was “ok” however I got RUDELY awoken by room service beating on my door at 10am telling me it was time to start packing up my stuff and get ready to check out because they had to start cleaning rooms
カスタマーのアバター
投稿者
対象2025年4月13日
Hi Nick6678,
We value your unwavering support as a Silver Elite member of IHG One Rewards. Thank you for staying at the Candlewood Suites Lexington - Medical District.
We are committed to leading a relaxed, casual lifestyle for all our guests, and I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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Set in the vibrant Ballston neighborhood, three blocks from the Metro, our Arlington hotel places you near the most popular Washington, DC area attractions. Our location off I-66 makes us ideal for business and leisure travelers offering access to many local companies, shopping at the Ballston Quarter, and iconic DC museums and landmarks, including the White House. Holiday Inn® Arlington at Ballston features comfortable rooms and suites with 32-inch TVs, Keurig coffeemakers, and refrigerators. You'll love our hotel amenities, including free Wi-Fi, 5,000 square feet of meeting space, a Fitness Center, and a seasonal outdoor pool. Enjoy local comfort food for breakfast and dinner at The Silver Leaf Restaurant, where kids eat free.
 
全体
1 / 5
15
Stay away!
投稿者 FMN-BOS/MA 場所 Boston, MA
Assigned a room with broken HVAC, no cable on TV, and mold on curtains. I alerted staff, they changed my room to one in better condition but bed was so warn-out that it swayed in the middle. No not water for showers. Morning one of no hot water, they said they would look into it. Morning two of no hot water, they said maintenance is fixing it now. Never got a hot shower. They offered extra hotel points, that I never received, and refused to compensate any more than hotel points. Morning three of no hot water, they said the hotel was full and they cannot provide hot water when hotel is full and busy. If I would have known that morning one, I would have checked out and went somewhere else. Hotel rooms and facility is ran down; STAY AWAY!
カスタマーのアバター
投稿者
対象2025年4月13日
Hi FMN-BOS/MA,
We appreciate your unwavering support as a member of IHG One Rewards and thank you for staying at the Holiday Inn Arlington At Ballston.
We strive to uphold a global reputation for service, comfort, and value. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to The Holiday Inn Express & Suites Kelowna East. Our hotel is in the heart of Kelowna, BC Canada, conveniently located at highway 97 & 33. The hotel is minutes away from downtown Kelowna, Okanagan lake and Kelowna International airport. We are steps away from many businesses, shopping and a great variety of restaurants. Our central location offers guests easy access to 2 major ski resort areas, Big White and Silver Star, as well as The Kelowna Nordic Ski & Snowshoe club. World class wineries are nearby. Take a tour of the local wineries, craft breweries or the local distilleries. Visit the historic Myra canyon or hike up Knox mountain to get picture perfect views of downtown and the lake. Guests can enjoy a wide range of complimentary amenities including, a fresh hot breakfast buffet, indoor pool & hot tub, Fitness Center, Business Center and high-speed Wi-Fi. Holiday Inn Express & Suites Kelowna has everything you need to be rested, refreshed and ready for anything. Stay smart and get ready to be your best.
 
全体
1 / 5
15
Poor Customer Service
投稿者 Alsauto 場所 Hamilton
I would not recommend staying at this hotel. I experienced the worst customer service I have ever had. As a IHG Diamond Elite member I stay at IHG over 100 nights a year. The staff of this hotel wouldn’t even attempt to try and accommodate an early check in at 12:00. After waiting two hours they continued to tell me no rooms are clean and check in was at 4:00. Only after I tried to cancel my room at 2:30 did they find me a room. The Marriot group has offered me platinum status so I will be switching brands after five years of Diamond Elite status.
カスタマーのアバター
投稿者
対象2025年4月13日
Hi Alsauto,
We value your unwavering support as a Diamond Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Express and Suites Kelowna-East.
We strive to provide an efficient stay in a place that feels fresh and focused. I am sorry to learn about what happened. I made sure to share your concern with our hotel management. I sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。