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- レビューコメント数75742
- 役立ち度投票数349
- 最初のレビューコメント2017年2月14日
- 最後のレビューコメント2025年4月15日
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Stay at the Holiday Inn® Ponce & Tropical Casino Hotel and explore the Caribbean Side of Puerto Rico Enjoy peaceful mountainous surroundings and gorgeous views to the Caribbean Sea while being minutes from downtown Ponce Our location off Highway 2 grants business travelers easy access to Mercedita Airport and El Tuque Industrial Park Also convenient for leisure guests, we are near the main attractions of the city Get to know the city’s culture and history by stopping at museums like Ponce Museum of Art The on-site Restaurant offers Daily breakfast and Dinner Stay active with the help of the Fitness Center and work from the Business Center with complimentary Internet access Best facilities in Ponce without resort fees
全体
1 ／ 5
I regret my decision to stay with them
投稿者 JoanB
場所 Houston, TX
To summarize:
• The most unfriendly hospitality staff we have encountered in over 20 years of traveling. Not a single hello, welcome, or thank you for choosing them. Staff members would pass by without acknowledging guests and only spoke when spoken to. There was no warmth or professionalism—just indifference.
• Extremely outdated and rundown hotel. We booked two separate rooms, and the moment we walked in, we were hit with the overwhelming stench of dirty, old carpet. The smell was unbearable—like a mix of wet dog and something worse. Unfortunately, we carried that odor with us, forcing us to wash all our clothes and disinfect our luggage and bags after leaving. Black mold was visible around the balcony doors, ceilings, and walls. A large gap under the balcony door likely contributed to the humidity issues. There was also an odd piece of furniture serving as a “closet,” but the moldy stench that poured out when we opened it made it unusable. The drawers reeked of mold as well, contaminating anything placed inside. Both my husband and I developed severe respiratory issues after our stay, with mine becoming so bad it affected my left ear. The carpet smell intensified unless we kept the AC at 66°F—absolutely unacceptable.
• Most disturbing incident: A balcony door malfunction left me locked outside for over 10 minutes. A hotel employee saw and heard my repeated pleas for help in both Spanish and English—yet chose to ignore me. He had just finished his shift, carrying a lunchbox over his shoulder, and rather than assisting or notifying someone, he simply walked away. This level of disregard for guest safety is appalling. Had my husband not returned from dropping off pool towels, I don’t know how long I would have been stuck. Even worse, the hotel did nothing about it—the employee’s car remained in the same spot throughout our stay, meaning there were no consequences for his actions.
• I was born and raised in this town and chose this hotel because I once considered it an institution. However, I am so disappointed that I deeply regret my decision. Additionally, I’m an IHG club member, and while the hotel offers exclusive parking for members, locals who come to gamble at the casino take these spots. The hotel does nothing to enforce the signage or verify whether these individuals are actual club members entitled to this benefit. These spaces are more accessible to the hotel’s front entrance, yet paying guests with loyalty status are left without priority. All in all, I will stay somewhere else next time.
• The most unfriendly hospitality staff we have encountered in over 20 years of traveling. Not a single hello, welcome, or thank you for choosing them. Staff members would pass by without acknowledging guests and only spoke when spoken to. There was no warmth or professionalism—just indifference.
• Extremely outdated and rundown hotel. We booked two separate rooms, and the moment we walked in, we were hit with the overwhelming stench of dirty, old carpet. The smell was unbearable—like a mix of wet dog and something worse. Unfortunately, we carried that odor with us, forcing us to wash all our clothes and disinfect our luggage and bags after leaving. Black mold was visible around the balcony doors, ceilings, and walls. A large gap under the balcony door likely contributed to the humidity issues. There was also an odd piece of furniture serving as a “closet,” but the moldy stench that poured out when we opened it made it unusable. The drawers reeked of mold as well, contaminating anything placed inside. Both my husband and I developed severe respiratory issues after our stay, with mine becoming so bad it affected my left ear. The carpet smell intensified unless we kept the AC at 66°F—absolutely unacceptable.
• Most disturbing incident: A balcony door malfunction left me locked outside for over 10 minutes. A hotel employee saw and heard my repeated pleas for help in both Spanish and English—yet chose to ignore me. He had just finished his shift, carrying a lunchbox over his shoulder, and rather than assisting or notifying someone, he simply walked away. This level of disregard for guest safety is appalling. Had my husband not returned from dropping off pool towels, I don’t know how long I would have been stuck. Even worse, the hotel did nothing about it—the employee’s car remained in the same spot throughout our stay, meaning there were no consequences for his actions.
• I was born and raised in this town and chose this hotel because I once considered it an institution. However, I am so disappointed that I deeply regret my decision. Additionally, I’m an IHG club member, and while the hotel offers exclusive parking for members, locals who come to gamble at the casino take these spots. The hotel does nothing to enforce the signage or verify whether these individuals are actual club members entitled to this benefit. These spaces are more accessible to the hotel’s front entrance, yet paying guests with loyalty status are left without priority. All in all, I will stay somewhere else next time.
投稿者Corporate
対象2025年4月14日
Hi JoanB,
Thank you for being one of our IHG® One Rewards members. We appreciate you for staying at the Holiday Inn Ponce & Tropical Casino and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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Welcome to the Holiday Inn Independence Ohio Experience warm hospitality just outside the city at the Holiday Inn® Hotel Cleveland - S. Independence. The hotel's prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to the Cleveland Clinic, Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland. Nearby, our hotel's guests can visit downtown Cleveland to dine and dance in the Historic Warehouse District, tour the Rock and Roll Hall of Fame and take in a hit show at PlayhouseSquare, the second-largest theatre complex in the country. For your next meeting, take advantage of our well-appointed event space and top-notch catering. Whether you're in Independence, Ohio for business or leisure, you'll love convenient amenities like free wireless Internet access. Enjoy our newly renovated indoor pool and fitness center. Reserve your room today.
全体3 ／ 5
Not What It Used To Be!
投稿者 SANE
場所 Independence, Ohio
The hotel used to be nice. Now it’s showing wear & tear! However, the price is still the same. Showers drain slow and toilets flush slowly. People stay there, damage the room and no one cares to inspect the rooms later.
投稿者Corporate
対象2025年4月14日
Hello SANE,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Texas City as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away.
Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
全体2 ／ 5
In fact on the Riverwalk
投稿者 iliveinthamoment
場所 Texas
Overall stay was pleasant. Room was on the 23rd floor facing the Riverwalk. Room should be updated with USB/C chargers, only wall outlets. But conveniently in the lobby you can find these outlets. Marketing is astounding, if you’re coming for the pool, don’t. Room smelt heavily molded, rooms should be vetted prior to customers arrival. Family got sick immediately after leaving. For the price not worth the inconvenience.
投稿者Corporate
対象2025年4月14日
Hi iliveinthamoment,
Thank you for your recent stay at the Holiday Inn San Antonio -Riverwalk. We appreciate you as one of our IHG® One Rewards members.
We aim to create and deliver a truly relaxing experience for our guests. I'm sorry your stay didn't cut it due to the issues you faced. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concerns you mentioned and make the needed improvements.
Until your next stop in the area, we hope you will give our hotel another chance!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
空港に近く、英国各地への交通も至便、朝食込みの Holiday Inn Express® London Heathrow T4 ホテル。 ロンドン ヒースロー (LHR) 空港の 第4ターミナル からは屋根付きの通路を通って徒歩5分の距離にあります。 ロンドン中心部の パディントン駅 までは特急列車 ヒースロー エクスプレス で30分。高速道路 M4 と M25 にも近く、 ウィンザー ロイヤル ショッピング センター や中世にまで歴史を遡ることができる ウィンザー城 も車でおよそ30分です。スリリングな乗り物が充実したアミューズメントパーク、 ソープ パーク リゾート やラグビーの国際試合、大物アーティストのコンサートなども開催される トゥイッケナム・スタジアム へも簡単に行くことができます。 ホテルの設備: ・ミーティングやイベントに使える多目的スペース ・無料 Wi-Fi ・ベッドサイドに充電用USBポート ・ 終日営業のレストラン 出張でもご家族での観光旅行でも、元気な一日の始まりには美味しい朝食が欠かせません。宿泊料金には エクスプレス スタート™ ブレックファースト が含まれています。ヒースロー空港ターミナル4に隣接する便利な立地。オープンプランのロビーにある ラウンジ・バー は終日営業、各種のお飲み物、軽食を取り揃えています。お友達や同僚との待ち合わせなどにご利用ください。枕が選べる ピロー メニュー 、 遮音効果のあるヘッドボード 付きベッドが快眠をお約束いたします。客室内にはコーヒー / ティーメーカーも備わっており、静かで快適なご滞在をお楽しみいただけます。
全体3 ／ 5
Convenient location
投稿者 Bertie5
場所 Australia
Standard room with excellent views of aircraft taking off. Bed a bit hard but ok. Very good breakfast included but dinner options very limited and over priced- go to the nearby purple hotel for better value. Incredibly noisy people in the next room made it hard to sleep, but this isn’t the hotel’s fault.
投稿者Corporate
対象2025年4月14日
Hello Bertie5,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express London Heathrow Terminal 4 as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
Comfort meets convenience at Holiday Inn Dallas-Richardson, located near the University of Texas at Dallas and the Central Expressway (US-75). Connecting you to Plano, Frisco, and Dallas, our hotel offers easy access to DFW Airport and Dallas Love Field. Explore nearby malls, museums, and stadiums, visit the Dallas Museum of Art, or catch a Dallas Cowboys or Mavericks game.
For business travelers, we are close to corporate hubs like General Electric, Raytheon, Sherwin Williams, Honeywell, and Texas Instruments. Host meetings and events in our versatile venues, equipped with modern amenities to ensure a successful gathering.
Enjoy a range of amenities including indoor and outdoor pools, a 24-hour Fitness Center, airport shuttle, and onsite restaurant. With free Wi-Fi and parking, Holiday Inn Dallas-Richardson is the perfect place to stay, work, and play in Dallas.
全体3 ／ 5
Not up to theIHG specifics
投稿者 TN Vols GBO
場所 Calhoun, LA
This is by far the worst hotel I have stayed thru IHG. With the employees can’t speak English and not sure if they were employees or guests hanging in the lobby. The room was very dated and small. Bathroom have stains and the sink which was in the room was tiny. Very loud from the interstate and obviously needed more insulation and new windows. I recommend no one stays there. I cannot believe this was an actual IHG hotel. But I booked it through my IHG website.
It was like people were living there. We were the only guest that checked in and out. Strange and awkward. Clientele not up to what I am normally around when I stay at a hotel.
It was like people were living there. We were the only guest that checked in and out. Strange and awkward. Clientele not up to what I am normally around when I stay at a hotel.
投稿者Corporate
対象2025年4月14日
Hi TN Vols GBO,
Thank you for your recent stay at the Holiday Inn Dallas-Richardson. We truly appreciate you as one of our loyal IHG® One Rewards Platinum Elite members.
We want our guests to relax, and experience joyful moments. I'm sorry we missed the mark on this occasion. I have shared your feedback with the hotel management team for needed actions to be taken to improve guests' satisfaction.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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Welcome to our Warrensburg, MO hotel. Old Drum may have taught us that man’s best friend is a dog but the Holiday Inn Express & Suites Warrensburg North is a traveler’s best friend. Guests appreciate a convenient location off Hwy 50 and being near Whiteman Air Force Base, University of Central Missouri, as well as local and international manufacturing companies. When business brings you to central Missouri, you will find everything you need near our convenient location. Whiteman AFB is just 12 minutes away and UCM is less than five. Save time by hosting your meetings in our meeting/board room, with complimentary Wi-Fi. Our 24-hour Business Center ensures you have the tools you need to stay productive. Our hotels guests in Warrensburg, Missouri are minutes from the areas major attractions. Knob Noster State Park and Montserrat Winery are just down Hwy 50. Do not miss the historic courthouse and picture perfect city parks such as Blind Boone Park. No matter what has you looking for hotels in Warrensburg Missouri, Holiday Inn Express & Suites is the answer to your search. Each stay is an oasis of comfort, including an invitation to enjoy our complimentary hot Express Start Breakfast. A Fitness Center and indoor pool are extra amenities for you to enjoy during your stay. For the finest hospitality around choose Holiday Inn Express and Suites Warrensburg North.
全体3 ／ 5
Improve on Bfast
投稿者 Big dog BEbo
場所 NC
1) No hot water for tea. 2) Toaster is not working. 3) Pancake machine is not working. This happen for 3 days. Need to get maintenance or electrician to fix the problems. If I paid for a full rate, then all the amenities should be be up to par.
投稿者Corporate
対象2025年4月14日
Hello Big dog BEbo,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Warrensburg North as your travel partner. Thank you for being one of our IHG® One Rewards Platinum Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
It is our pleasure to welcome you to Candlewood Suites Bluffton-Hilton Head . Whether you are traveling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service, at a value-conscious price. We are 100% nonsmoking.
We want you to enjoy every day of every stay. Our professional and friendly staff is committed to ensuring your stay to be both enjoyable and comfortable. We are a short drive to downtown Bluffton, USCB, Sun City, and the upcoming Latitudes at Margaritaville . Nearby points of interest include Parris Island, Hilton Head Brewery, Hilton Head Distillery, Hilton Head Beaches, downtown Beaufort and Savannah . Thank you again for choosing Candlewood Suites Bluffton-Hilton Head . We hope that you will continue to use our hotel for your lodging needs in the Bluffton-Hilton Head area and look forward to seeing you on your next trip.
Candlewood Suites hotels are extended-stay properties. Housekeeping service is provided every seven days. If you need fresh towels or additional supplies please stop by the front desk. Candlewood Suites hotels do not serve breakfast every morning due to the fact every room has a full kitchen in the room. However, we have several options in our Candlewood Cupboard for purchase. There are also several restaurant options in the vicinity and within walking distance.
全体3 ／ 5
Stay here often but was a little disappointed
投稿者 Smitty33
場所 Saint Augustine FL
I usually stay here on multiple occasions when traveling in particular I’m am a collegiate coach and my team usually stay there every year when we play USC Beaufort.
Unfortunately I was disappointed to see multiple roaches in the restroom when we woke up the following morning.
Unfortunately I was disappointed to see multiple roaches in the restroom when we woke up the following morning.
投稿者Corporate
対象2025年4月14日
Hello Smitty33,
It's always a delight for us to host your stays. We appreciate you choosing the Candlewood Suites as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
It is our pleasure to welcome you to Candlewood Suites Bluffton-Hilton Head . Whether you are traveling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service, at a value-conscious price. We are 100% nonsmoking.
We want you to enjoy every day of every stay. Our professional and friendly staff is committed to ensuring your stay to be both enjoyable and comfortable. We are a short drive to downtown Bluffton, USCB, Sun City, and the upcoming Latitudes at Margaritaville . Nearby points of interest include Parris Island, Hilton Head Brewery, Hilton Head Distillery, Hilton Head Beaches, downtown Beaufort and Savannah . Thank you again for choosing Candlewood Suites Bluffton-Hilton Head . We hope that you will continue to use our hotel for your lodging needs in the Bluffton-Hilton Head area and look forward to seeing you on your next trip.
Candlewood Suites hotels are extended-stay properties. Housekeeping service is provided every seven days. If you need fresh towels or additional supplies please stop by the front desk. Candlewood Suites hotels do not serve breakfast every morning due to the fact every room has a full kitchen in the room. However, we have several options in our Candlewood Cupboard for purchase. There are also several restaurant options in the vicinity and within walking distance.
全体3 ／ 5
Stay here often but was a little disappointed
投稿者 Smitty33
場所 Saint Augustine FL
I usually stay here on multiple occasions when traveling in particular I’m am a collegiate coach and my team usually stay there every year when we play USC Beaufort.
Unfortunately I was disappointed to see multiple roaches in the restroom when we woke up the following morning.
Unfortunately I was disappointed to see multiple roaches in the restroom when we woke up the following morning.
投稿者Corporate
対象2025年4月14日
Hello Smitty33,
It's always a delight for us to host your stays. We appreciate you choosing the Candlewood Suites as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
Just off I-12, Holiday Inn Hammond is less than a mile from the charming downtown Historic District, one mile from Chappapeela Sports Park, and three miles from Southeastern Louisiana University. Across from Hammond Square, our hotel provides easy access to shops, restaurants, and a movie theater. Unwind in our spacious rooms with Keurig coffee makers, microwaves, and mini refrigerators. Start your day with a hearty breakfast buffet at Kem’s Restaurant and savor dinner, dessert, and drinks to end your day. From a 24-hour fitness center to free Wi-Fi, a sundries shop, and an outdoor pool and patio oasis, we provide thoughtful amenities to enhance your stay. Host events in our meeting spaces and enjoy the epitome of hospitality in Hammond.
全体3 ／ 5
Excessive train horn noise all night
投稿者 Mike OxLong
場所 Arlington TX
The hotel is very close to an active train route that operates continuously day and night and the train operators use the horn all day and all night. It’s very hard to sleep due to the noise. The hotel also needs to undergo a large scale update.
投稿者Corporate
対象2025年4月14日
Hi Mike OxLong,
Thank you for your stay at the Holiday Inn Hammond. We appreciate you as one of our loyal IHG® One Rewards Gold Elite members.
We aim to create and deliver a truly relaxing experience for our guests. I'm sorry your stay didn't cut it due to the issues you faced. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concern you raised and make the needed improvements.
I hope that the next time your travels take you to the area, you will choose to stay with us again!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
Welcome to our Laguna Hills hotel! Our boutique getaway puts you near the best of Orange County, whether you're in town for business or leisure—or both. Wade in the sparkling waters at Laguna Beach, delight in timeless characters and thrilling rides at Disneyland and wander the streets of charming San Juan Capistrano—all an easy drive from our hotel. Top tech startups like Acorns, EndPoint, and CrowdStrike have headquarters near us, and major healthcare facilities like Mission Hospital and MemorialCare Saddleback Medical Center are nearby too, making us an ideal choice for those visiting patients or attending medical appointments. We also offer convenient access to other healthcare providers in the area, including Hoag and Kaiser Permanente.
When you're not busy working or exploring Orange County, there's a lot to love at our hotel. Savor a delicious breakfast at The Hills Café or share drinks with friends at Emerald Lounge, both located right here on our property. Relax outdoors in our pool and jacuzzi. Host an event or meeting at one of our nine event venues in Laguna Hills. We have 11,000 total square feet of space for you to gather and a team to help make your event effortless. You'll find all your favorite comforts in your room, from Barista Lavazza espresso machines to plush pillowtop mattresses with luxury bedding, topped off with décor that reflects our Laguna Hills neighborhood. We look forward to seeing you at our hotel in Laguna Hills, California!
全体5 ／ 5
Great service
投稿者 Emma
場所 San Diego
Awesome crew and great service. Our stay was great too. The food at breakfast was taste good also. I really recommend this hotel. I will rate 5 star for this hotel.
投稿者Corporate
対象2025年4月14日
Hi Emma,
We're thrilled to hear that you enjoyed your stay and our breakfast offerings. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Thank you for the 5-star review!
- The Staff at Voco Laguna Hills
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0人中0人がこのコメントが役に立ったと投票しています。