We stayed in Coogee last weekend via an IHG membership.
The hotel is now closed until September for refurbishments we understand.
Our disappointment is simple. We paid over $500 for our room, extra $50 for parking per night and no deal offered for breakfast - $38 each.
Unfortunately went on your website to look for friends after our first night only to find a 'Voucher' deal for a Village view room - $289 per night INCLUDING parking and breakfast!
So we paid twice as much each night for an 'ocean view' room which is not a priority for us when you are on the beach.
Big difference and big disappointment after staying with Crown Plaza Coogee many times over many years.
We await your response before posting our review across all platforms.
Regards,
D. Burke
投稿者Corporate
対象2025年4月19日
Hi Backyard,
Thank you for staying at Crowne Plaza Hotels & Resorts Sydney Coogee Beach and sharing your experience. We appreciate you for being one of our IHG® One Rewards members.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. Rates and vouchers depend on the hotel's availability, day of the week, events and other factors. I have shared your comments with the hotel management. Feedback like this will help us to see things we need to work on.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Just minutes from Port Everglades Cruise Port and the Greater Ft. Lauderdale Convention Center, Holiday Inn Express Ft. Lauderdale Cruise-Airport offers the ultimate convenience for business and leisure travelers!
Near Ft. Lauderdale, we are also close to Fort Lauderdale Hollywood International Airport (FLL). You’ll enjoy hassle-free travel with our complimentary airport shuttle. Easily explore top attractions like Downtown Fort Lauderdale, Fort Lauderdale Beach, and Las Olas Boulevard. Hop on the Sun Trolley, located right outside our hotel, or jump on a Water Taxi and enjoy the Museum of Discovery and Science, Jungle Queen Riverboats, and the Riverwalk.
Start each day with our complimentary Express Start® Breakfast Buffet, stay active in our Fitness Center, and unwind at our rooftop outdoor pool surrounded by stunning views.
Sink into plush bedding in your spacious guest room and enjoy thoughtful in-room amenities designed to enhance your comfort. With free Wi-Fi, covered parking, and a flexible meeting room, we are the ideal place to stay in Ft. Lauderdale!
The room had a very musty smell, hole in the wall, overall run down.
投稿者Corporate
対象2025年4月19日
Hi Angela22,
Thank you for staying at Holiday Inn Express Ft. Lauderdale Cruise-Airport and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2016.
We understand how important a comfortable and restful environment is to our guests, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites Hotel Bloomington-Normal, Illinois! Take exit 167 off I 55 and you're in the Heart of Bloomington / Normal on Veterans Parkway. We're close to Central Illinois Regional Airport and Amtrak. State Farm, Country Companies, Growmark and Bridgestone Firestone are all within a mile! Our Hotel is near area attractions and easy access to Rivian Motors - Prairie Aviation Museum - Grossinger Motors Arena - Illinois Fire Juniors Soccer Club - Illinois State University - Wesleyan University - Heartland College - Lincoln College - OSF Saint Joseph Hospital - Carle Bromenn Hospital.
Our Hotel has Meeting Space for 100 and Indoor Heated Pool and Hot Tub! Free Hot Breakfast Buffet included!
18 Suites are divided by French Doors
Overall the stay was good. Remodel was happening but that was no concern. In middle of the night my heat stop blowing warm air and started blowing cold. I didn't realize right away. Tried to fix but would not. Felt ill after breathing in the cold air all night and now 2 days later I have missed work due to the illness. Told staff and they said they will address.
投稿者Corporate
対象2025年4月19日
Hi Shaun,
Thank you for being a valued IHG® One Rewards Silver Elite member and for choosing to stay at the Holiday Inn Express & Suites Bloomington - Normal.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I am truly sorry to hear about your experience. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
We did not feel that this hotel was a five star hotel. The design was nice but that was it. We were there for a conference and just felt so off with the experience. The AC was not working on our first day. Someone came and tried to assess the situation, eventually the filter of the HVAC was changed at 10PM. We have a 4 yr old child with us and he ended up staying past his bedtime. It was a busy night but this was totally off coming from a 5 star hotel. We ordered room service for breakfast and the price we paid did NOT justify the food served. Lower class hotels can provide better food at a better and reasonable price. There was also parking that cost $65/24hr stay. THE PARKING WAS CHEAPER IF WE WEREN’T HOTEL GUESTS. Shouldn’t it be cheaper for those staying at the hotel? Would definitely not recommend this hotel.
投稿者Corporate
対象2025年4月19日
Hi Valued Guest,
Thank you for staying at InterContinental Boston and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Silver Elite members, and we are grateful for your continued loyalty since 2016.
We do our best to offer an efficient and memorable experience, and I am sorry for not exceeding your expectations. I’ve shared your sentiments with our management team. We will use your comments to coach our team and provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to Holiday Inn Little Rock Airport Conference Center – Your Gateway to Little Rock Adventure!
Just 1 mile from Little Rock airport, our hotel offers comfort, convenience, and excitement. Discover Little Rock's pulse within 10 minutes – near Downtown, and The River Market Entertainment District. Explore cultural gems like the Museum of Discovery (4.1 mi), William J. Clinton Library and Museum (4 mi), and Little Rock Central High School National Historic Site (7.3 mi).
Our commitment goes beyond location. Unwind in our 201 guest rooms, designed for utmost comfort. The expansive convention center provides 40,000 sq. ft. of flexible meeting space. Enjoy a dip in the outdoor pool, stay connected with complimentary high-speed internet, and utilize the 24-hour business center.
Indulge at A/V8 Cafe for an exquisite breakfast buffet or Boston's Restaurant & Sports Bar for Lunch or Dinner . Experience seamless travel with our complimentary shuttle to/from Little Rock National Airport. Conveniently located off I-440, connecting I-30, I-40, and 67/167, our hotel ensures easy access.
We take pride in consistently delivering exceptional experiences. Your journey to this exciting destination starts at the Holiday Inn Little Rock Airport Conference Center – where hospitality meets adventure. Book your stay now and let us turn your moments into lasting memories.
The common areas are VERY impressive. The bed was comfortable. The TV control worked. But the toilet wobbled when I sat on it. There was a burned out bulb in the bathroom. And the desktop was sticky. Not sure what made it sticky. I did not touch it very much after discovering that whatever was placed on it stuck to it. Was also shocked at the appearance of the desk clerks. Apparently there are no grooming or dress standards ... or self pride for that matter. The breakfast was very good, but I was surprised to be charged for it. Was pretty sure that the posting on the web when I made reservations said that breakfast was included in the price. It was not.
投稿者Corporate
対象2025年4月19日
Hi Two Million Mile Flyer,
Thank you for staying at Holiday Inn Little Rock-Airport-Conference Center and sharing your experience. We are pleased to welcome you as a new member of IHG® One Rewards.
We do our best to offer an efficient and memorable experience, and I am sorry for not exceeding your expectations. I’ve shared your sentiments with our management team. We will use your comments to coach our team and provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to our friendly Austin hotel, located less than 20 minutes from the vibrant heart of Texas’s capital city. Whether you're visiting for business, stopping by on a road trip, or planning an extended stay to explore Austin, we’re excited to welcome you to our corner of this amazing city.
Our warm, welcoming staff will make you feel at home the moment you step through our doors. Staying with us places you within easy reach of Austin's top attractions, including the Texas State Capitol and the beautiful Zilker Botanical Garden. Right around our hotel, you’ll also find plenty to do, from walking trails at Milburn Park to shopping at Lakeline Mall.
After a day of exploring, unwind with a dip in our outdoor pool and whirlpool, or stay active in our 24/7 fitness center. Start each morning with a complimentary, freshly prepared breakfast and wind down in the evening with our signature Social Hour featuring complimentary beer, wine, and light fare. Each of our spacious suites includes a lounge area, coffee maker, flat-screen TV, fridge, and microwave. We can’t wait to welcome you to your home away from home!
We stayed one night and me and my wife had a dozen ticks I guess some one had a dog in the room the next day I bought it up to hotel the whe rude and not caring. The room was old and out dated Will never stay there again.
投稿者Corporate
対象2025年4月19日
Hi Miles,
We appreciate you taking the time to leave an honest review.
We work hard and strive to provide a great place for our guests to rest, and I'm sorry to hear about your experience. We promise to continuously improve our services based on our guests' comments. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
Again, thank you for choosing to stay at the Holiday Inn Express & Suites Austin Northwest-Lakeline and for being one of our IHG® One Rewards members.
We look forward to hosting you again.
Regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites Concordia! Enjoy a plethora of amenities such as our pool, hot tub & fitness center, which has great equipment to choose from. Let the kids swim in the indoor pool while you relax in the whirlpool. Take advantage of our complimentary, hot Express Start breakfast featuring our cinnamon rolls, hot coffee, pancakes, & more! We are right off Highway US-81 & are within close proximity to many leisure & corporate destinations, which make us ideal for each type of traveler. Business travelers will appreciate complimentary Wi-Fi & our 24-hour business center. Let us house your company event or seminar in our 900 sq. ft meeting room. Prairie Land Partners, Sunflower Electric , Walmart , & Cloud Community College are all just a short drive away, and we are close to several State of Kansas departments. Also, Concordia, KS to Lincoln, NE is only a 2-hour drive. History surrounds us. Take a peek at what life was like for the German POWs in WWII by taking a stroll through Camp Concordia . The National Orphan Train Complex also offers a unique glimpse into American History. If you're not a history buff, why not catch a show at the Brown Grand Theatre or visit us annually for the Watermelon Festival or Fall Festival? Book your room now, & see what makes the Holiday Inn Express Concordia the best lodging option of hotels in Concordia, KS.
The staff was very polite. Whatever maintenance that has been done on the rooms is of very poor quality and needs to be addressed. There are holes in the doors from changing locks. Paint needs to be applied, holes need to be patched, caulking around the shower is disgusting and water damage is very apparent. There’s a lack of outlets and cords are overflowing from what receptacles are in the room. Definitely overpriced compared to other Holiday Inns I have stayed at and definitely wouldn’t recommend.
投稿者Corporate
対象2025年4月19日
Hi Working stiff,
We appreciate your stay at the Holiday Inn Express Concordia US 81. Thank you for being an IHG One Rewards Silver Elite member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service