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    2017年2月14日
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    2025年4月21日
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The Holiday Inn Express and Suites Columbus-Polaris Parkway hotel offers complimentary high speed internet, Fitness Center, guest laundry and a heated indoor pool. Corporate travelers will appreciate such amenities as a 24-hour Business Center with Internet, print, copy and fax services, high-speed wired and wireless Internet, and guest link. We offer our Express Start Breakfast Bar, a hot breakfast complimentary to all guests. Our great location is nestled in the heart of Polaris Parkway close to Polaris Fashion Place, fine dining such as Eddie Merlot's, many family restaurants and major corporations including Mettler Toledo, Microsoft, JP Morgan Chase and Nationwide Insurance. Whether you're looking to dive into a refreshing swim, improve your fitness, or simply relax, our indoor heated pool offers the perfect escape all year round. Wristbands are required based on occupancy of the room determined by room type. We do not allow parties.
 
全体
3 / 5
35
FIRST EVER ISSUE WITH AN IHG HOTEL
投稿者 KRYSB77 場所 ESSEX, ON
I ALWAYS RAVE ABOUT THE QUALITY AND SERVICE
I RECIEVE FROM IHG HOTELS. THIS IS THE FIRST TIME
I HAVE STAYED AT THIS PARTICULAR HOTEL PROPERTY. THE HOTEL WAS CLEAN STAFF WAS FRIENDLY - WE WERE BOOKED AT THE PROPERTY FOR 2 DAYS STAY. THE ISSUE I HAD IS WE RETUNRED BACK FROM A VERY LONG DAY- WE LEFT THE HOTEL AT 8:15 AM AND RETURNED AFTER 9:45 PM. WE CAME BACK TO AN UN CLEANED ROOM, NO FRESH TOWELS, BEDS AS WE HAD LEFT THEM. GARBAGE NOT EMPTIED, NO ONE HAD EVEN CHECKED ON THE ROOM. I WENT DOWN TO THE DESK, THE MANAGER WAS NOT THERE, I ASKED FOR EXTRA TOWELS, AND ASKED THE FRONT DESK WHY MY ROOM WOULD NOT HAVE BEEN CLEANED. SHE ASKED IF I HAD A "DO NOT DISTURB" ON THE DOOR, I ANSWERED NO, THEN SHE ASKED IF I HAD ASKED FOR THE ROOM TO BE CLEANED?? I WAS SHOCKED, THIS IS NOT AN EXTENDED STAY HOTEL WITH A KITCHEN SO THERE FORE WHY WOULD I HAVE TO ASK FOR A ROOM CLEANING ?? I WAS VERY CONFUSED, SHE ASSURED ME THE MANAGER WOULD BE IN THE NEXT MORNING. I WENT DOWN THE NEXT MORNING AFTER 9:30 AM TO SEE THE MANAGER AND WAS TOLD SHE WAS NOT COMING IN TODAY. THERE WAS NO OFFER OF CAN I HELP YOU WITH ANYTHING FROM THE FRONT DESK STAFF OR ANYTHING ? I LEFT VERY DISPAPPOINTED AND UPSET AT THE 2 DAY STAY I HAD THERE. THIS IS CERTAINLY NOT WHAT I AM USED TO FROM IHG HOTELS. JUST VERY DISHEARTENING TO TRAVEL THAT FAR AND NOT HAVE A GOOD TIME OR GOOD STAY.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi KRYSB77,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Columbus - Polaris Parkway and for your loyalty as an IHG One Rewards Gold Elite member since 2023.
We're committed to providing you with the best overall experience. I'm sorry about what happened during your stay. I brought this to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
The Holiday Inn Express & Suites Foley is your haven on white sands. Come down South and spend a few days relaxing at our hotel along the Gulf Coast. The areas best shopping, Tanger Outlet Center is within a block from our front door. Our homey accommodations are located minutes from popular area attractions like the Foley Sports Tourism Complex, OWA Amusement Park and Gulf Shores beaches. Tucked away on the Gulf Coast shoreline, our hotel, which is located near Gulf Shores Beach and Orange Beach, is just ten miles away from the white sands of the Gulf of Mexico. There are also several nearby Gulf Coast attractions, including Waterville USA water park , The Track Recreation Center and the Gulf Adventure Center. Spend a day with the family sliding down water slides, or go racing on go-karts, which are also close to our hotel. You can take a day to go shopping at the Tanger Outlet Center, just around the corner from our front door. If you are in Foley for business, the Foley Civic Center, UTC Collins Aerospace and Vulcan Materials Company are a short distance from our hotel. If you’re in the area for sports, our hotel is located at the center of all three Sportsplexes, including the new Foley Sports Tourism Complex with only a 5 minute drive. Our Foley hotel offers free high-speed Internet access throughout the premises where you may connect in your room or while sitting next to our outdoor pool and whirlpool spa. Stay Smart at the Holiday Inn Express and Suites, Foley.
 
全体
3 / 5
35
Clean room not so great service
投稿者 Neeeeeeeat 場所 Georgia
I've mentioned my issues previously in this survey
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Neeeeeeeat,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Foley - North Gulf Shores and for your loyalty as an IHG One Rewards Club member since 2017.
We're committed to providing you with the best overall experience. I'm sorry about what happened during your stay. I brought this to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to the Holiday Inn Express and Suites Fort Stockton, Texas! Our 100% smoke-free Holiday Inn Express and Suites - Fort Stockton hotel provides travelers with a convenient location off I-10, less than a mile from Pecos County Airport and just two miles from downtown Fort Stockton, TX. Our hotel's corporate guests are just minutes from area businesses, including Bridgestone Americas' Texas Proving Ground and Chaparral. Pecos County Memorial Hospital is also nearby. With such business perks as 500 square feet of flexible meeting space, a 24-hour Business Center and free high-speed, wireless Internet access in every room, our hotel makes it easy to stay productive. Leisure travelers enjoy easy access to popular area attractions, such as Annie Riggs Memorial Museum, Grey Mule Saloon and the famous Paisano Pete, near our hotel's location. While in Fort Stockton, Texas, tourists can find entertainment at Stockton Plaza or Desert Pines Golf Course. And, of course, every trip must include a tour of Historic Fort Stockton and Fort Stockton Museum. From free hotel-wide, wired and wireless Internet access to the sparkling outdoor pool and well-equipped Fitness Center, our amenities ensure that patrons are comfortable while in Fort Stockton, TX. The hotel's complimentary, hot Express Start Breakfast Bar provides a great start to each day, and our helpful staff is always available. We hope you will stay at our Fort Stockton hotel!
 
全体
3 / 5
35
Not meant for vacationers
投稿者 Beth P 場所 Rhode Island
We stayed one night as a stop over on our road trip. Hotel seems to cater to the oil field, I don't think they really get vacationers so they're not set up for them. However, rooms were clean, staff was friendly, breakfast was pretty good. If you have to pass through Fort Stockton, stay here. Best option in the area.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Beth P,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Fort Stockton and for your loyalty as an IHG One Rewards member since 2018.
We're committed to providing you with the best overall experience. I'm sorry about what happened during your stay. I brought this to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
The Candlewood Suites York, PA Newest Extended Stay Hotel Is Close to Everything! Stay with us on your next visit to Pennsylvania. We are situated less than a mile east of I-83. Our hotel's location is near Hershey, Harrisburg, Lancaster and Gettysburg. Guests with children visiting Hershey Park can easily add the Turkey Hill Experience and Dutch Wonderland to their stops as we are in close proximity to all three! From our location you can easily plan a day trip to Historic Gettysburg. There you can explore the battlefields, monuments and be transported back in time as you walk the streets in one of America's most well preserved historic towns. For our corporate travelers we off many amenities and programs. Not to mention that we are close to several major corporations like Harley Davidson, Johnson Controls, AESYS Technologies, Caterpillar, Voith, Graham Packaging, MacSteel and RR Donnelley. Traveling on business to York is especially easy with Harrisburg International Airport only 30 miles away from our hotel. All guests are welcomed to utilize our 24- hour Business Center and Free High-Speed Wireless Internet Access. Finish your day by enjoying all the comforts our Candlewood Suites York PA hotel provides. Each room is well equipped with everything you need to feel right at home in York, PA, we invite you to cookout on one of our three gas grills, watch a DVD in the comfort and privacy of your own room.
 
全体
1 / 5
15
Look elsewhere
投稿者 averagejoe 場所 Indiana
DO NOT STAY here! Run down, poor management. If your only consideration is cost, than this probably may fit the bill. My advise would be to spend a few extra dollars and stay elsewhere.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Valued Guest,
Thank you for your recent stay at the Candlewood Suites York. We truly appreciate your loyalty as one of our IHG® One Rewards Platinum Elite members.
We aim to deliver comfortable accommodations and great value to our guests. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
This affordable Walt Disney World Good Neighbor® Hotel offers 140 rooms located in the heart of Lake Buena Vista. Experience warm hospitality and ultimate convenience at the Holiday Inn Express and Suites Orlando - Lake Buena Vista hotel in Orlando, just moments from the main gate and the perfect home base for your Orlando vacation. Enjoy easy access to SeaWorld®, Discovery Cove, Universal Studios Florida, Universal's Islands of Adventure (The Wizarding World of Harry Potter), Premium Outlet Mall, and the Orange County Convention Center. From theme parks to world-class golfing and shopping, there’s something for everyone to enjoy. Find many great amenities waiting in your room, including free high-speed Internet access and a 49-inch HDTV. Enjoy the convenience and comforts of home with a microwave, refrigerator, and coffeemaker in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Enjoy a dip in the pool or lounge in the lobby with 24-hour tea and coffee service. Reenergize with a workout in the modern Fitness Center. Business travelers will appreciate our hotel's proximity to Orlando Health UF Health Cancer Center - Dr. Phillips, Lockheed Martin, Cardinal Health, and Blue-green resort our business center with copy, fax, and print services.
 
全体
3 / 5
35
Great breakfast! Musty room
投稿者 Rohde 場所 Indiana
We loved the breakfast, and the layout of the room. The pillows were very flat. The room had a musty smell. You also need to pay for parking.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Rohde,
We appreciate you for being one of our IHG One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Orlando Lake Buena Vista and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team to consider as we move forward.
We hope to welcome you back for a seamless experience.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to the Holiday Inn Express & Suites Austin South-Buda, located in Buda, Texas. Our recently renovated hotel offers all the essentials you need, conveniently situated off I-35 and close to downtown Austin and Austin-Bergstrom International Airport. Our hotel is near local attractions and businesses, making it the perfect home base for exploring Buda and Austin. Formula 1 fans will enjoy watching the United States Grand Prix at Circuit of the Americas. Spend a day on the water escaping the Texas heat at Lake Travis or San Marcos River. Business travelers will appreciate our proximity to local businesses such as Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply, and Proto Fab. Relax in our thoughtfully designed, comfortable rooms with modern amenities, including a Keurig coffee maker, microwave, and mini fridge. Dive into our refreshing outdoor pool. Start your day right with our complimentary breakfast and coffee. Enjoy the convenience of free parking and Wi-Fi, and maintain your fitness routine at our 24-hour fitness center. Experience simple, smart travel in Buda, Texas.
 
全体
1 / 5
15
Horrible Customer Service
投稿者 Samantha S 場所 Texas
I’d originally written a review about this place on 3/22 after checking out. The manager, Aggy, finally called me back 3/23 and I thought the issue was resolved so I deleted the review. It wasn’t resolved and even after talking to her on 4/3, it still isn’t resolved as of today 4/13.
We had reserved an ADA king with sofa bed with roll in shower. Upon checking in, we were given room 101. While using the toilet I noticed the roll in shower didn’t have a folding bench/shower chair. I went to the front desk to ask, the young woman working had no clue what I was talking about. Only thing she could think to offer was a chair from the outdoor pool/patio. I asked for manager, was told one wasnt there. I used IHG app chat to try to resolve and was told to resolve on property since I was still there. We went to eat and stopped in Home Depot to purchase a shower chair. The next morning while showering, noticed the handle/knob to turn on the handheld was completely broken off. Couldn’t be turned unless we had pliers. Went down to front desk again, same situation. No manager, no help. Same issue with IHG chat—resolve on property since we were there. We quickly packed up and left.
I also sent messages to IHG through Facebook, Instagram, and Twitter.
On Monday 3/23, manager Aggy called me that the handle was being fixed immediately, there ARE shower chairs but desk worker failed there, talked about issues they had with renovation/construction leaving jobs unfinished, etc. She said she would refund the stay. I told her I had that same room booked in May, so would everything be fixed and all by then. She assured me yes, please keep reservation and come stay again. Days/weeks went by and there was no change to charges on bank account. Bill on IHGapp is confusing to read showing charges and “adjustments”.
Called back on 4/3 and had to play “telephone” between front desk and Aggy before being allowed to speak to her. By this I mean I asked to speak to Aggy, front desk asked what it was in reference to, I told them. They clicked over and then clicked back and asked who I was, I told them. They clicked over and then clicked back wanting more info. I asked if she WAS there or not, then was connected. Aggy basically said she didn’t know, she didn’t directly process the refund, she gave it to front desk to do. She’d check back and let me know. Never heard from her again. IHG app bill shows another “adjustment” but bank still only shows charge of room. I have cancelled the May room and will NOT be staying there again and am now posting this review.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Samantha S,
Thank you for staying at the Holiday Inn Express & Suites Austin South-Buda. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have alerted the hotel management team of your concerns for immediate action. In line with this, I also sent you an email.
We sincerely hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to the Holiday Inn Express Houston Memorial City Centre , a brand new hotel centrally located near Houston's premiere destination, Memorial City - CityCentre and conveniently located less than 15 miles from downtown Houston! The Holiday Inn Express Houston Memorial City-CityCentre is excited to be your home away from home while staying in the Memorial City or Houston’s Energy Corridor District. We provide everything you need to enjoy your stay, including spacious rooms, complimentary full hot breakfast, sparkling outdoor pool, state of the art fitness center, business center with printing access, complimentary high speed internet and much more! Our central location allows you convenient access to Memorial Hermann Hospital, enjoyable dining and shopping experiences located steps away in CityCentre and Memorial City Mall, and a short car ride away to Downtown Houston where you can catch an event at Minute Maid Park, George R. Brown Convention Center or NRG Stadium.
 
全体
3 / 5
35
Racist and rude front desk staff
投稿者 Txcntry0526 場所 Austin, TX
Front desk staff was rude on multiple occasions on the phone and in person. Stood in line for 30 minutes to check in and I was 4th in line. If I had been a different race, maybe she would have been friendlier, like she was with the people in front of me. She didn’t even give me my room number until I came back to ask for it. The bed sheets had a blood stain on them. The bathroom floored was cracked in multiple spots and felt like it was going to fall out from underneath me. Not enough handicapped spots for parking. Very unhappy and not a good start to our 1st wedding anniversary
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Txcntry0526,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Express Houston Memorial City Centre during your 1st wedding anniversary and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
We welcome you to stay at our Holiday Inn Express & Suites Buffalo, located in the heart of downtown near Roswell Park, John R. Oishei Children's Hospital, Buffalo General Hospital, Convention Center and Canalside. Hotel parking is offsite and available nearby at additional charge in parking garage. Enjoy being nestled in the heart of the Theatre District, where you can experience a grand performance at Shea's Performing Arts Center or the Irish Classical Theatre. Take in a concert at the Town Ballroom or TRALF located within the same block or hop on the above ground trolley train to the Key Bank Center. The Seneca Buffalo Creek Casino offers a free shuttle to and from the casino. Explore & More - Ralph C. Wilson Jr. Children's Museum and the Naval Park are also just a few blocks away. The city is also packed with events and festivals at Canalside and Sahlen's Field. Admire contemporary art at the Albright-Knox Art Gallery or discover Frank Lloyd Wright's stunning residencies nearby and marvel at the Darwin Martin House. Don't forget to make the 20 mile trip to one of the Nation's North American Wonders of the World - Niagara Falls! For those traveling on business we are in close proximity to M&T Bank, Buffalo Niagara Medical Campus, and New Era Cap. You will appreciate our 24-hour Business Center and Fitness Center.
 
全体
1 / 5
15
Title
投稿者 BuffaNO 場所 Buffalo, NY
Parking is not on site nor near site, will be walking blocks up and over for garage at additional cost.
Discovered lights beside bed were loose from the wall. I have red hair, fiancé has blonde hair. Yet I discovered long thick black hairs on the bathroom floor, tub, and towel rack. Initial shower I turned on shower while curtain was closed, saw that the drain was slow and had standing water in tub. Before checkout I saw the tub now without water standing in it and there were multiple black hairs likely body. Also had toilet paper stuffed into our smoke detector? Clearly hadn’t been thoroughly cleaned after last guest.
Can order food from “restaurant” from the front desk.
Review was edited to be able to submit.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express & Suites Buffalo Downtown - Medical Center. We appreciate you as one of our IHG® One Rewards members.
We want our guests to experience comfort and enjoy the simple pleasures. I'm sorry for the issues you encountered during your visit. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised and make necessary improvements accordingly. I also sent you an email to follow up.
I hope that the next time your travels take you to the area, you will choose to stay with us again!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to our beautiful hotel in Amarillo, Texas! Nestled in the heart of the Texas Panhandle, our hotel puts you near Amarillo’s best attractions. The iconic Cadillac Ranch is just 10 minutes away on historic Route 66. The second-largest canyon in the United States—Palo Duro Canyon—is an easy 30-minute drive from our Amarillo hotel. And with a location right off I-40, our hotel is a convenient stop whether you’re passing through or staying awhile. When you're not exploring Amarillo, take advantage of our exceptional meeting space, perfect for conferences, corporate events, and social gatherings. Our versatile venues feature state-of-the-art technology, customizable layouts, and seamless service to ensure a successful event. After a productive day, dine at Flame Grill Restaurant and Bar for breakfast and dinner, stay active in our fitness center, or unwind in our spacious pool and jacuzzi. In your comfortable room, you’ll find an ergonomic workspace, a lounge chair, plush beds, and a flat-screen TV. We look forward to welcoming you to an oasis of rest and relaxation at our hotel in Amarillo!
 
全体
3 / 5
35
Dated, Unfriendly Staff
投稿者 Moerene 場所 Amarillo, TX
I stay @ least 50 nights a year in hotels for work. This night was just a get away night with my husband. This hotel is perfectly acceptable. Bed comfy. Room quiet. It is a little dated-peeling wall paper, room walls needed painting, spotty wifi, and elevators were iffy. They worked but groaned about it and one of them dropped 2-3 inches when we stepped in. Front desk check in was horrible. The lady behind the desk ignored me for 30 seconds then without looking up from her computer asked in an exasperated tone how she could help me. This was the worst front desk interaction I've had ever. She did not say anything about breakfast times or fitness times or pool times. Had to go back down to ask about the fitness room and breakfast. Her answer about breakfast seemed unsure. I did not clarify if it was free. I'm still not sure if they have a free breakfast or not as they do have a restaurant on-site. I discovered the stairs only lead outside and you cannot enter the stairs from the outside. Honestly, this review would be much better if the reception had been standard fare. A few miles East on the North side of the same road is a wonderful hotel I've stayed in a few times with kind staff and beautiful rooms and free breakfast. Little bit pricier, but in this case you get what you pay for.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Moerene,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Amarillo West Medical Center during your getaway and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
The Holiday Inn Chantilly - Dulles Expo (Arpt) is conveniently located just 6 miles from Washington Dulles International Airport, and only 24 miles from downtown Washington, DC. Here you'll find a thriving business community and friendly faces. The Westfield's business complex, which is just 1 mile away, is home to the National Reconnaissance Office. Staying at our hotel in Chantilly also puts you near companies like HP, Engility, CH2M Hill, General Dynamics, Leidos, TASC, Aerospace, Lockheed Martin, Boeing, and Northrop Grumman. We're sure you'll value our 24-hour business center and six well-equipped meeting rooms that comprise over 2,500 square feet of event space. If leisure brings you here, you'll love all the shopping and great restaurants Chantilly has to offer, including Wal-Mart, located on site of the hotel. You can walk to the Dulles Expo Center to attend a flea market, trade show, clothing sale, or other consumer show. Because our hotel is so near to D.C., museums and national monuments are a short drive away. Closer still is the Udvar-Hazy Center of the National Air and Space Museum, located just two miles away. The Holiday Inn Chantilly is 100% smoke free. Our hotel's friendly staff, great amenities and excellent location make it a great place to stay. Make reservations today, and enjoy the large outdoor pool, 24-hour fitness center and on-site restaurant, Bob O's, at our hotel near D.C.
 
全体
2 / 5
25
They need to close during renovation
投稿者 Suz Colorado 場所 Denver, CO
They brag of a great FULL breakfast. TELL PEOPLE THE TRUTH.
Dining room not available. Gym not available. Remodeling is in process so the room is half done. New carpet and finishing not completed.
The dining for FULL BREAKFAST was an open space with a table with beverages. My order consisted of two cold strips of bacon, an english muffin and a cup of fruit.
Ice machine not working - door locks not working.
Cheap does not = free....
When the key did not work and I called the front desk, I was told to check the second key. When it worked, she said, "Perfect" - no when you are carrying luggage and you use the key, it should work. There was no functioning ice maker (when I asked specifically about ice). They moved me but after 20 hours of travel, I was not looking for anything but a comfortable night of sleep so I could work at my project the next day.
There is a McDonald's nearby. They should just buy vouchers for the patrons and call it a day.
カスタマーのアバター
投稿者
対象2025年4月21日
Hi Suz Colorado,
Thank you for choosing the Holiday Inn Chantilly-Dulles Expo (Airport) for your stay. We truly appreciate you as one of our IHG® One Rewards members.
We promise to offer our guests a relaxing experience full of memorable and joyful moments. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
Until your next stop in the area, we hope you will give us another chance!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。