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  • レビューコメント数
    76448
  • 役立ち度投票数
    349
  • 最初のレビューコメント
    2017年2月14日
  • 最後のレビューコメント
    2025年4月23日
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Located on the Southwest Freeway, between Downtown Houston and The Galleria, Crowne Plaza® Houston Med Ctr-Galleria Area is a contemporary hotel with innovative spaces and renovated rooms for work-life balance. In the trendy River Oaks area, minutes from Texas Medical Center, the Museum District, Rice University, NRG Stadium, and Minute Made Park, we are your gateway to the city’s best shopping, dining, sports, and entertainment. Enjoy live shows in the Downtown Theatre District, visit the Houston Zoo and the George R. Brown Convention Center. Host corporate events, meetings, and weddings in our 12,000 sq ft of space, including an elegant ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Stay active in our Fitness Center and outdoor pool. Stay with us and experience Southern hospitality at its finest in the heart of Houston!
 
全体
1 / 5
15
Not Good :(
投稿者 GloSaint 場所 Houston Texas
The hotel rugs were dirty and the bathroom was dingy and restroom was not flushing correctly. The worst part was not being able to get it fixed because the front desk kept putting me on hold or would hung up on me.
カスタマーのアバター
投稿者
対象2025年4月22日
Hi GloSaint,
Thank you for being one of our IHG® One Rewards Diamond Elite members and for choosing to stay at the Crowne Plaza Houston Medical Center-Galleria Area.
We exist to provide high-quality standards to our guests, and I'm sorry to hear about your experience. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs, so I shared your feedback with our hotel management to increase customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
 
全体
1 / 5
15
Worst IHG property
投稿者 Upsettraveler88
I checked into my room within 5 minutes I was back at the desk asking for my reservation to be canceled. The rooms look nothing as it does online. My room was very dirty and unkempt. The worker instead Decided to run the reservation as if I stayed at the property. She took a deposit when it wasn’t a deposit required reservation. She didn’t even understand how to operate the opera system she was using. But for whatever reason a deposit was taken now my money is held when I’m here in Texas on vacation. Please don’t stay here. Major inconvenience. Rooms are horrible. Now I have to scrap together money to feed my daughter because they won’t release my money. Thanks a lot candlewood suites!
カスタマーのアバター
投稿者
対象2025年4月22日
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Candlewood Suites Houston - Stafford during your family visit. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
全体
1 / 5
15
Loud all night parties with no rest
投稿者 Jonzy 場所 Iowa
Parties until 3:30 AM on the rooftop right outside our room. Numerous complaints to the front desk and no help. Room was not cleaned and we were lied to about daily housekeeping. Nice location, poor customer service.
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Jonzy,
Thank you for staying and choosing our Holiday Inn Resort South Padre Island-Beach Front. We appreciate you as one of our guests!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
全体
1 / 5
15
Rust and Mold
投稿者 Junior 場所 San Benito Texas
Our overall experience was not great at all the rooms had rust and mold all over the bathroom and windows also on the AC unit itself I did not expect this from being a high end resort but now I changed my mind never again staying in this place really low maintained and serviced
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Junior,
Thank you for being one of our IHG® One Rewards Diamond Elite members and for choosing to stay at the Holiday Inn Resort South Padre Island-Beach Front.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Stay Comfortable at our newly renovated Hotel in Albuquerque, welcome to the Staybridge Suites Albuquerque North. Our upscale extended stay Albuquerque hotel is located just off I-25 and is 8 miles North of I-40. Leisure travelers enjoy our location which puts them close to major attractions including the Balloon Fiesta Park and Museum, and the Santa Ana Star Center . You'll also be close to area casino, historic Old Town which offers fun for the entire family. Corporate travelers to Albuquerque for an extended stay find the Staybridge Suites Albuquerque North close to many companies, including Boeing, CGI Group, Eaton, Honeywell, General Mills and Northrup Grumman. The Staybridge Suites Albuquerque North caters to business and leisure travelers with amenities including complimentary high-speed Internet access in every room, daily hot breakfast, meeting space and a 24-hour Business Center. Lodging in our Albuquerque hotel lets guests enjoy the community feeling they'll experience with a 24-hour Fitness Center, outdoor putting green, indoor pool and outdoor courtyard with BBQ Grills. Other amenities include a convenience store and on-site laundry facilities. For a great location and excellent amenities, choose the Staybridge Suites Albuquerque North for your next vacation or business trip. We are a pet friendly hotel don't forget to bring them along.
 
全体
1 / 5
15
I will never stay here again
投稿者 SamD
The hotel does not look how it does in the photos. If you are a smoker they will charge you an extra 200 dollars for smelling like smoke. Do not stay here
カスタマーのアバター
投稿者
対象2025年4月22日
Hi SamD,
Thanks for staying at the Staybridge Suites Albuquerque North as an IHG One Rewards Diamond Elite member. We have valued your loyalty to our brands since 2018. Our goal is to consistently provide superior service and accommodations. I am sorry to learn about your experience during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Many thanks for your comments. We hope to see you again and provide you with a pleasant experience
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away. Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
 
全体
1 / 5
15
Horrible customer service experience
投稿者 Hmac 場所 Mcallen, tx
When I was ready to go to bed, after uncovering the sheets i discovered blood stains on all of them, i called front office multiple times, no answer, i physically went down stairs at least 4 times to tell them about the issue they never sent anyone to replace the sheets, very bad experience at this hotel, i will never stay at this location after this horible experience. Very bad customer service on all levels.
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Hmac,
We appreciate your continued loyalty to IHG One Rewards and thank you again for your stay with us at Holiday Inn San Antonio-Riverwalk. We are committed to providing a memorable and inviting stay. I am sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
All the best,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to the Holiday Inn Hotel & Suites Oklahoma City North When looking for a great hotel in Oklahoma City, you’ll appreciate our central location to all major businesses as well as a variety of attractions. Our location, just off of Highway I-235 (Broadway Extension) and near I-44, I-40 and I-35, puts you within minutes of everything the city has to offer. Business travelers who need to stay close to their clients will be glad to know that our Oklahoma City hotel is centrally located and a 5 minute drive Downtown. Within a 5 mile radius, you will discover the State Capitol, Amateur Softball Association Hall of Fame, Cowboy Hall of Fame Museum, Paycom Center, Top Golf, Ifly, DBat, Bricktown, Remington Park and Casino, OKC Zoo, Penn Square Mall. Our full service hotel will provide you with all of the amenities you need including an on-site restaurant and lounge and meeting space for any type of event including weddings and corporate meetings. Guests can choose from various room types including deluxe rooms and suites. All rooms come with a refrigerator, microwave, and Keurig Coffee maker. Wi-Fi is complimentary in all guestrooms and public areas. Business and leisure travelers will enjoy perks like our 24-hour Fitness Center, snack shop, Business Center, on-site laundry, wireless Internet access, indoor pool and hot tub.
 
全体
2 / 5
25
Bad service at an outdated property
投稿者 Greg 場所 Corpus Christi, TX
Very outdated property, unfortunately front desk service leaves alot to be desired. Night shift was cool though, thanks Morgan for saving your property from all 1 ratings. Some plugs in the room dont work, shower had a small leak that dripped throughout the stay, splashing on the bathroom floor. Not sure if this property needs a reno or a demo, but it needs alot of work.
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Greg,
Thank you for being one of our IHG® One Rewards Platinum Elite members and for choosing to stay at the Holiday Inn & Suites Oklahoma City North.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Every guest interaction is an opportunity for us to improve and deliver exceptional hospitality, so I shared your feedback with our local team so that the necessary steps will be taken to enhance our services and elevate guests' overall satisfaction.
We look forward to hosting you again.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
> The Holiday Inn Express Hotel & Suites in O'Fallon, MO is located just west of St. Louis. Our hotel is convenient to Interstate 64 and is near several local attractions and businesses making it the perfect hotel for travelers looking for lodging in O'Fallon. Conveniently located near major companies such as Citi Corporation, General Motors, Mastercard, APC, Nortek, the Missouri Research Park and Progress West Hospital, our O'Fallon, MO hotel is ideal for both Business and Leisure travelers. We are just minutes from historic St. Charles, Six Flags Over St. Louis and the Augusta vineyards. The St. Louis Arch, Anheuser-Busch, Laclede's Landing and the stadiums of the Cardinals and the Blues are just a short drive into St. Louis from our hotel in O'Fallon. During your stay at our pet friendly O'Fallon, Missouri hotel be sure to take advantage of our choice amenities, including a heated, indoor pool, fitness center and the free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great O'Fallon hotel deals and book your stay today.
 
全体
2 / 5
25
Excellent staff but the room was dirty and door didn’t lock
投稿者 Johnnyalcatraz 場所 Stockton, California
The check in process was easy and the staff were helpful and friendly. When we arrived at our room there was a worker inside painting. The worker finished what he was doing and left. Inside the room we found blankets with blood stains on them and quite a few hairs. I informed the staff and was given new bedding. On the second night I discovered that the door didn’t lock from the outside. It would just open without a card key. Again I informed the staff when we went out for the day and it was fixed when we got back but we had to bring all our belongings with us. I definitely thought they should have offered a refund or a free night at least but maybe the front desk isn’t able to do that. It’s definitely unacceptable to have a non locking door especially since my wife and daughter were alone in the room at night. Overall it was a good experience minus the dirty blankets and broken door. Oh yeah and there was an owl outside hooting all night but I guess that’s natures fault not the hotels! The front desk guy even found my daughter’s wallet on the floor and made sure it was hers before returning it!
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Johnnyalcatraz,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Saint Louis West-O'Fallon. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to avid hotel Cincinnati N - West Chester, Ohio. Our hotel is conveniently located, whether traveling for business or leisure. We are only a short drive from attractions and businesses including EnterTRAINment Junction, Voice of America Park, and The WEB Extreme Entertainment, as well as GE, Deloitte, Kroger, The University of Cincinnati, and Miami University. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day.
 
全体
2 / 5
25
Ok last resort hotel
投稿者 Trump 場所 Earth
1 small microwave in the lobby for the entire hotel. None in the rooms. I almost went to Walmart and bought one. How inconvenient to carry all your food down an elevator, just to stand in line to heat it up. Taking just the food that you want to heat up and going back to your room doesn't work because it's cold by the time you get back to your room. I was told it was a building code issue. I'm a contractor. I don't believe them. It's a tactical move by management to keep as much food out of the room as possible. 1 ice machine in lobby also. Akways empty. No pool. Gym is big enough for about 3 people max to workout.
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Trump,
Thank you for staying and sharing your experience at our avid hotels Cincinnati North - West Chester. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that all you've pointed out will be looked into and addressed accordingly.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Dive into relaxation at Holiday Inn Port St. Lucie, your tropical oasis away from home! Whether you're here for business or leisure, we're here to make your stay unforgettable. Conveniently located just 4.9 miles from Florida’s Turnpike Exit 142, our hotel invites you to unwind by our picturesque grotto pool and rejuvenating hot tub, all while sipping on a refreshing beverage from our lounge. Indulge in delectable dining at Gatwick’s, our on-site restaurant, or grab a snack from our 24-hour Gift Shop. Our accommodations feature everything you need for a comfortable stay, including mini-refrigerators, Keurig coffee makers, and guest laundry facilities. Need a microwave? Just ask! Plus, stay connected with complimentary high-speed wireless Internet access throughout the hotel. Explore the vibrant attractions of Port St. Lucie during your stay, from the sun-kissed beaches to renowned golf courses and seafood delights at eateries like Red Crab, Conchy Joe’s, Mulligans or family fun at Bar and Dave and Busters. Families will love nearby entertainment options of Urban Air Adventures and Clover Park, home of the NY Mets spring training. With ample parking for tractor-trailers and RVs, as well as proximity to Mid-Florida Union Event Center and Treasure Coast Mall, we're your gateway to all that Port St. Lucie has to offer. Splash into relaxation and adventure at Holiday Inn Port St. Lucie- your gateway to the Sunshine State's Treasures!
 
全体
1 / 5
15
Never Again!
投稿者 Ozzie 場所 Port St. Lucie
The hotel smells horrible. The room was dingy, the furniture old and dirty looking. The bathroom was disgusting, it had mold all over. The bathroom sink did not drain properly. The toliet didn't flush properly. I was so disgusted I went to buy my own pillows, sheets and towel.
カスタマーのアバター
投稿者
対象2025年4月22日
Hi Ozzie,
Thank you for staying at our Holiday Inn Port Saint Lucie during your leisure travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。