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    2017年2月14日
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    2025年4月18日
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Long stays in our pet-friendly Raleigh, NC hotel Candlewood Suites Raleigh Crabtree is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while. Stay entertained at nearby popular attractions including downtown Raleigh, Crabtree Valley Mall, Adventure Landing Park, DriveShack, PNC Arena, North Carolina State University, and more. Amenities at Candlewood Suites Raleigh Crabtree include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites Raleigh Crabtree, you’ll be right at home, whether you stay a night, a week, or longer.
 
全体
2 / 5
25
I should’ve got an AIRBNB
投稿者 Mary 場所 North Carolina
There was a ton of smoking/weed smoking for paying over 700.00 for two nights I should’ve went with my first mind and got a Airbnb. The rooms need to be redone the carpeting in the halls need to be cleaned or pulled up. They spray fabulouso on the floors to mop instead of truly mopping the floor.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi Mary,
Thank you for staying at the Candlewood Suites Raleigh Crabtree. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
We always want you to enjoy the comforts of home at a comfortable value and home-like space and functionality. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so this can be checked into. This will help us to determine the things we need to upgrade.
We thank you for your honest feedback. We will use it to improve our hotel.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Holiday Inn Miami West - Airport Area. Only 9 miles from Miami International Airport (MIA) and offers free airport transportation. Whether your journey is for business or leisure, our elegantly designed, 100% smoke-free hotel is conveniently situated just 30 minutes from downtown Miami and Fort Lauderdale, with easy access to various renowned attractions. The world-famous South Beach, Marlins Park (home to the Marlins), and Hard Rock Stadium (home to the Miami Dolphins) are all just a short drive from our location. Our outdoor oasis is ideal for unwinding by the pool and basking in the inviting Florida sunshine. Whether savoring a morning cup of coffee or indulging in a late afternoon or early evening cocktail after a bustling day, it's perfect either way. Experience a blend of style and comfort at the Holiday Inn Miami West. Enjoy a range of on-site amenities, including Bistro 103, an outdoor pool, catering and event services, car rental, and a gift shop. Indulge in the delightful a la carte menu at Bistro 103, featuring a daily dinner service with a variety of entrees, creative burgers and sandwiches, salads, and daily specials.
 
全体
3 / 5
35
Comfortable sleep but amenities not available (gym)
投稿者 Octavia 場所 Orlando Florida
Comfortable sleep, but the person who checked us in seemed frustrated and the following morning I realized the gym treads do not work. I’d like to be able to use all amenities at a hotel. We won’t be back because we aren’t getting what we need.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi Octavia,
Thank you for staying at the Holiday Inn Miami West - Airport Area. We appreciate having you as one of our IHG One Rewards members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so this can be checked into. This will help us to determine the things we need to upgrade.
We thank you for your honest feedback. We will use it to improve our hotel.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
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Kent Hotel's Ideal for Golden Flashes Fans The city of Kent is home to Kent State University. Whether you're here on a business trip or vacation, you'll be warmly welcomed at the Holiday Inn Express® & Suites Kent. The hotel's convenient location off I-76 is sure to meet your needs. Business travelers look to this hotel for the free Wi-Fi access, well-appointed executive rooms and a 24-hour Business Center. We also offer easy access to such companies as Hess Print Solutions, Summit Racing, Goodyear Tire & Rubber and Schneller Inc. With this hotel's location near Kent State University, you can easily see the Golden Flashes play or visit campus sights like the Kent State University Fashion Museum and May 4th Memorial. Beyond the university, the area is full of other attractions. The Aurora Premium Outlets offer discounts and popular stores, including Polo Ralph Lauren and Nike. We're also just a short drive from the Pro Football Hall of Fame. For a carefree stay in Kent, Ohio, choose our hotel's rooms and suites, complete with free Wi-Fi access. After working out in the state-of-the-art Fitness Center, you can enjoy a refreshing swim in the indoor pool. The free, hot Express Start Breakfast Bar is a guest favorite every day. Make your reservations today, and "Stay Smart" in Kent, Ohio with us!
 
全体
3 / 5
35
Great friendly service!
投稿者 ttelshaw1 場所 Warren, Ohio
Hotel needs some updating in appliances in the rooms as they were not in proper working order. King suite with jetted tub room was clean and comfortable. The jetted tub was fantastic and large enough for two. No hand soap in bathroom and about 1/2 room of toilet tissue with no extra.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi ttelshaw1,
Thank you for staying at the Holiday Inn Express & Suites Kent - University Area. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so this can be checked into. This will help us to determine the things we need to upgrade.
We thank you for your honest feedback. We will use it to improve our hotel.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Discover comfort at Holiday Inn Detroit Northwest – Livonia, 19 minutes from Detroit Metro Airport, near Novi, Plymouth, Northville, and Farmington Hills. Direct access to I-275 puts us near Ford Livonia Transmission, Trinity Health, 3M, and Robert Bosch. We are a short drive from downtown Ann Arbor, home of the University of Michigan Wolverines, and near Baker and Eastern Universities. Visit Schoolcraft College, USA Hockey Arena, and Laurel Park Place. Relax in our spacious guestrooms, and enjoy amenities like free Wi-Fi, a heated indoor pool, a fitness center, and a hearty breakfast buffet. Breakfast is available weekdays from 6:00AM - 10:00AM and weekends from 7:00AM - 10:00AM for just $10 per person; kids under 11 eat free! Plan your next business meeting, wedding, or social event in our flexible meeting space for up to 285 guests. We are the ideal choice for business and leisure travelers.
 
全体
3 / 5
35
Clean hotel, misleading
投稿者 HJW24 場所 Kalamazoo MI
The hotel and rooms were very clean. It took almost 10 minutes for someone to come out to the desk to check us in. Due to travel descriptions and pics, I expected a restaurant and bar. Those are both closed, however. The breakfast on some sites state its included with the room, but when we arrived, we discovered it's $10 per adult. We can get that in a restaurant cooked to order rather than using their buffet.
The hot tub was down. I was specifically looking forward to sitting in the hot tub. There was no notification on the website or in the app that it was down.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi HJW24,
Thank you for staying at the Holiday Inn Detroit Northwest - Livonia. We appreciate having you as one of our IHG One Rewards members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so this can be checked into. This will help us to determine the things we need to upgrade.
We thank you for your honest feedback. We will use it to improve our hotel.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Step into a relaxing and restful space at our Atwell Suites Kansas City Airport hotel, where every feature is thoughtfully designed for working, socializing, or unwinding. Our hotel in Kansas City, MO, is just a five-minute drive from the airport, and we’ll provide transportation for free—no matter what time of day or night. Whether you’re here for work, play, or everything in between, we offer easy access to local attractions. The KCI Expo Center is a quick two-minute walk from our hotel. On your afternoons off, enjoy the Zona Rosa Town Center, an open-air, mixed-use shopping center. Kansas City’s best restaurants, shops, and golf courses are minutes away. Our spacious suites are designed for both rest and productivity. You’ll find a comfortable bed and well-appointed workspaces, ensuring a perfect balance for work and relaxation. Each suite includes a spacious closet, microwave, mini-fridge, wet bar, and coffee maker—everything you need for a home-like experience. Plus, enjoy a cozy lounge area, perfect for unwinding after a busy day.
 
全体
2 / 5
25
Out of Control Children Creating Chaos
投稿者 Disappointed Customer 場所 Kansas City, MO
Horrible experience. groups of unsupervised children from elementary to high school roaming the floors, playing sports in the hallways, running up and down the hallways screaming and bumping into walls. Children on the patio climbing and walking on railings - jumping off of railings. Children running all over the lobby yelling and climbing on furniture. hotel staff did nothing to stop or to control the chaos.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi,
We're truly sorry to hear about your experience. We strive to maintain a peaceful and enjoyable environment for all our guests. Your feedback is valuable and we'll certainly address the concerns you've raised to improve our service. Thank you for bringing this to our attention.
- The Staff at Atwell Suites Kansas City Airport
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Henderson – At the Pass, designed for the modern traveler, our hotel offers flexible shared spaces for meeting, eating, working, socializing, and relaxing. Discover top attractions near Henderson, including Ethel M Chocolates and its Botanical Cactus Garden, The Pass Casino, and the historic Clark County Museum. Explore Heritage Park, hike the Petroglyph Canyon Trail, or visit the Lion Habitat Ranch. The vibrant Water Street District offers local shops and eateries just moments from your stay! Enjoy amenities like a 24-hour Fitness Studio, laundry facility, bookable boardroom, 24-hour Beverage Station, Business Center, and Market. Start your day with our complimentary breakfast and unwind in the evening at our lobby bar, serving delicious small plates and cocktails. Relax in our thoughtfully designed suites with a residential feel, perfect for short and extended stays. Enjoy comfort, connection, and convenience at Atwell Suites™!
 
全体
3 / 5
35
Great Staff and Clean Rooms, But Unbearably Loud
投稿者 Sum415 場所 San Francisco
While the facilities at the Atwell Henderson at the pass were very clean and the staff was friendly and accommodating, our overall stay was disappointing. We appreciated the continental breakfast, but the loud music blaring outside both of our rooms until 2:00 AM made it impossible to get any rest. I called the front desk to ask when the music would stop and was told it would end around 10:00 or 10:30 PM. Unfortunately, that was not the case.
I booked two rooms specifically so that my daughters and I could get a good night's sleep before her flag football tournament, but instead, we were both exhausted the next morning. This really ruined what was supposed to be a restful trip. Unless I’m guaranteed a quieter room in the future, I don’t see myself staying here again.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi,
We're sorry to hear about your experience with the noise during your stay. We understand how important a good night's sleep is, especially before an important event. We appreciate your feedback and will certainly take it into consideration as we strive to improve our guest experience. We hope to have the opportunity to better serve you in the future.
- The Staff at Atwell Suites Henderson - at the Pass
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Experience Our Sunbury, Ohio Hotel Just off Interstate 71, this Holiday Inn Express® hotel's comfort and quality are exactly what you need when it comes to accommodations in Sunbury, Ohio. Our hotel, only 10 miles from Columbus and just minutes from Ohio Wesleyan University in Delaware, Ohio, makes travel a breeze. The Tanger Outlet Mall is now open and just 1/4 mile from our front door! Because the hotel is situated in Sunbury, Ohio, staying here means that you're only a few miles from the Alum Creek State Park, where our guests can participate in recreational activities like picnicking, nature programs, fishing, hunting, boating and mountain biking. In addition, the Delaware County Fairground is a short distance away, so feel free to come watch the Little Brown Jug horse races if you're here in the fall. Most hotels in the Sunbury-Delaware, Ohio area just can't compare to ours when it comes to the extra perks. You can relax in the indoor, heated pool or burn off some energy in the fitness center.
 
全体
2 / 5
25
HORRIBLE EXPERIENCE
投稿者 Lizabeth1 場所 Defiance, OH
First off, had a horrible time getting my card to go through because of computer issues. The hotel had to call me because they couldn't get my card on file to work, but then couldn't get my card to work over the phone either. They had to call me back 3 times to try and it still never went through until check-in. Just a pain to have to deal with so many calls. Then once checked-in, we got STUCK IN THE ELEVATOR. This was reported multiple times and the lady literally blamed us for being over the weight limit when we maybe had 600 lbs of bodies in at once and the posted limit was 2500. She also said it stopped working because my kids bounced a light weight ball off the door of it when we got stuck before this ever happened!!! She basically made up every excuse in the book. She kept telling us the elevator was working fine again, but yet we got stuck AGAIN. She would also tell everyone she was out back "washing the glass on the doors" when she was clearly smoking. We were sitting in the lobby watching this and she told other customers this as well. You could also smell the smoke inside the lobby!!! So gross and unprofessional. I booked two rooms at this hotel and one of them HAD CIGARETTE BUTTS IN THE WINDOW SILL. DISGUSTING!!!!!!!!! Very unhappy about my stay. I will be chatting in with IHG to report all of this also.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi Lizabeth1,
Thank you for staying at the Holiday Inn Express & Suites Sunbury-Columbus Area. We appreciate you as one of our IHG® One Rewards Silver Elite members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry for the issues you faced during your visit. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We sincerely hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet. Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options. Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional. Your Orlando adventure begins with us!
 
全体
5 / 5
55
experience
投稿者 Duffy 場所 Jacksonville Fl
It was a great experience they took care of everything I asked for. The service was great. The outside was very clean. I loved the breakfast. The room service was top notch. They also have a nice location.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi Duffy,
We're thrilled to hear that you had a great experience with us and appreciated our service, cleanliness, breakfast, room service, and location. Your positive feedback is greatly appreciated. We look forward to serving you again in the future.
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
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Experience Southern hospitality and service at our newly renovated hotel in Louisville, Kentucky. The Crowne Plaza Louisville Airport Expo Center is near our city's best offerings, including Churchill Downs, the Louisville Zoo, and Whisky Row. Best of all, we're less than a mile away from the Muhammed Ali International Airport. To make your travels easy, we offer free, 24/7 shuttle service to and from the airport and within a three-mile radius of our hotel. When you need a convenient and luxurious place to stay in Derby City, our hotel is everything you need—and more. Relax or work in our spacious rooms and suites, recently renovated for ultimate comfort. Savor Kentucky cuisine and bourbon at our new restaurant, Al's Table, or unwind in The Lobby Bar. Stay active in our updated, state-of-the-art fitness center. Host events in our nearly 50,000 sq. ft. of flexible space, including our dazzling ballroom. With free parking and Wi-Fi for every guest, your Louisville adventure begins here.
 
全体
5 / 5
55
Great atmosphere
投稿者 Tiny 場所 IN
Check in process was easy and friendly. The room was clean and the staff was great. I will stay here in the future when traveling. The shuttle to airport is on time and easy to use. The hotel has everything you need.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi Tiny,
We're thrilled to hear that you found our check-in process easy and our staff friendly. It's great to know that our clean rooms and timely shuttle service met your needs. We look forward to welcoming you back on your future travels. Thank you for your positive feedback!
- The Staff at Crowne Plaza Louisville Airport Expo Ctr
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet. Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options. Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional. Your Orlando adventure begins with us!
 
全体
5 / 5
55
Beds are a little stiff for my liking, but my wife prefers that!
投稿者 Adamsbeard89 場所 Jacksonville FL
Great hotel, we stay here anytime we can get it for close to $100/night.
Staff is typically great, only had one bad experience in 4 years.
Still have not tried the pool as we are usually at WDW all day.
カスタマーのアバター
投稿者
対象2025年4月15日
Hi,
We're thrilled to hear that you've had mostly positive experiences with our staff and that you choose to stay with us whenever possible. We're sorry to hear about the one negative incident and assure you we're always working to improve. We hope you'll have the chance to enjoy our pool during your next visit. Thank you for your continued support!
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
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