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Corporate
 
 
 
Corporate 的统计数字
 
评论
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  • 评论意见计数
    79044
  • 有用性投票
    360
  • 第一条评论意见
    2017年2月14日
  • 最后一条评论意见
    2025年5月21日
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    0
 
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Corporate 的评论
 
Corporate 尚未提交任何评论。
 
Corporate 的评论意见
 
The Holiday Inn Express Syracuse North - Airport Area hotel is situated right off I-81, with easy on/off access to the crossroads of Central New York, including US Rt. 11, Rt. 481, and the NYS Thruway. Flying via Syracuse Hancock International Airport (SYR) - we are just 8 minutes door-to-door and provide pre-scheduled shuttle service daily from 4am until 11 pm (with 24 advance notice). Coming to town for entertainment, be sure to visit the nation’s 6th largest mall, DestinyUSA, the New York State Fair in August, or cheer on the Orange at Syracuse University's Carrier Dome- home to top college football, basketball, and lacrosse programs. Amazon, NYS Fair, and Empower FCU Amphitheater all ten minutes away. Cicero Twin Rinks is right across the highway Our hotel's location is convenient for corporate guests looking for quick passage to their work destinations, including Adesa Car Auctions (1 mi), Schneider Packaging (6 mi), SRCTec (5.5 mi), Pepsi/Clinton's Ditch (.3 mi), Micron Technologies (3 mi), IBEW Training Facilities (3 mi), Nine Mile Point in Scriba. You'll sleep well in our spacious rooms and wake up to a delicious meal at the complimentary, hot Express Start Breakfast featuring eggs, meats, bagels, fresh coffee, and more. Plus, with free Wi-Fi, a 24-hour fitness center, and an indoor pool, we are sure to be your choice for all of your accommodation needs!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Many Issues
来自 Nikki New York
For a value suite it works. Rooms don't feel very clean. Staff is very rude or crazy. Completely screwed up our check in and reservations. Tried over charging. If you stay more than one day you have to clean your own room or be out at the times they want you out. Housekeepers rush you out next day. Pool door was broke had to get staff each time. Grounds are super crammed tight.
客户化身
已发布 2021年7月9日
Dear Nikki,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room, the service of our staff and your check in experience. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Make yourself at home at our Extended Stay Hotel in the Heart of San Angelo Our all-suites pet friendly extended stay hotel with luxury, modern touches is situated near Mathis Field Airport & Goodfellow Air Force Base. Located off of Knickerbocker and University Ave. Staybridge Suites San Angelo is a short walk to cheer on the Angelo State University Rams or visit Foster Field for San Angelo Colts! Enjoy views at the Concho Riverwalk or catch the San Angelo Stock Show and Rodeo at Spur Arena or Foster Communications Coliseum less than 5 miles. Enjoy a free Hot Breakfast Buffet daily and a Free Evening Reception serving eclectic hot cuisines, draft beer, and wine during the week for all guests on us! With San Angelo's best restaurants and shopping in walking distance like the Cork & Pig Tavern, on-site laundry, and a modern fitness center, we make your visit seamless. Business and government travelers love our proximity to Sitel, Ethicon, Baker Hughes, Airways, Nextier, Oilfield Services, AFCO Steel, Dragon, American Tower, Danco Electric, & CalTech within 4 miles. The McNease Convention Center and Shannon Medical Center is just 3 miles. Our free fast Wi-Fi, 24/7 business center with wireless printing, and 900 sq.ft meeting space meets all of your business needs. Enjoy roomy One King Bed or Two Queen Beds suites with full kitchens, full size refrigerator & cooktops. Splash in our outdoor pool and spa or grill out on our patio!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Front desk staff has no clue
来自 repeat customer
Planned to spend the weekend to get away from the daily grind and used my points as a repeat IHG customer to book in San Angelo. Upon arrival the guy at front desk had no clue how to check me in so he just handed me a key. Never checked my ID and gave me a different room than what I booked. While trying to check out at 7am in the morning it was discovered that my points were not used and I was charged full rate. Again, the same guy at the front desk had no clue how to fix the problem he caused the night before and tried to call the manager. I was told the manager would be in around 9 am. I left to eat breakfast. When I came back the manager had not arrived and I was told he was on the 3rd floor and would be downstairs at 10. It was 9:10, I was going to have to wait 50 minutes for the manager to come down stars. I left my phone number and asked for the manager to call me. When I came back at 10 to speak to the manager, who had never called, the same clueless front desk associate told me the manager had credited back my account but could not provide any documentation indicating ANYTHING had happened. At this point after waiting 3 hours to check out I was quite upset that I was being treated as a problem rather than a customer. The clueless front desk associate was quite upset that I would not just go away and kept asking why I was still there. I stated that I wanted to talk to the manager, clueless front desk associate stated that the manager was not there, I asked for him to call the manager which I assume he did but would not let me talk to him or give me the managers number he just kept saying to the manager " I don't know why the guy is still here, I told him you credited back his card, he just wont leave." I stated that I would be happy to leave when the manager came to speak to me because simply crediting back my card was not enough for a 3 hour check out where I have been lied to about the managers availability. The clueless front desk associate stated that he "did not like my tone and was coming around the desk to talk to me face to face". I took this as another example of this persons lack of customer service and hospitality training. He came around the desk and attempted to intimidate me into leaving. I again asked to speak to the manager and he again talked to the manager on the phone and again repeated that he did not understand what the problem was and why I wouldn't just leave. Needles to say I have disputed all charges on my credit card to this location. I expect that maybe someone who actually cares about customer service may call me. I want my points back too.
客户化身
已发布 2021年7月9日
Dear repeat customer,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2017 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for your check in experience and the service of our staff. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway , Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you’re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, Stay Smart Bedding with both soft and firm pillows, Kohler Adjustable Shower head, mini fridge and microwave and a great new hot breakfast awaits your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you’re in South Florida Stay Smart at the Holiday Inn Express Florida City.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Very Poor Hotel
来自 Food Guy TN
This is a very poor example of the normal standard of Holiday Inn Express
客户化身
已发布 2021年7月9日
Dear Food Guy,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards member since 2015.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness and comfort of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
 Crowne Plaza Hotels & Resorts South Beach - Z Ocea
Crowne Plaza Hotels & Resorts South Beach - Z Ocea
弗罗里达州迈阿密南海滩最热门酒店等待您的光临 南海滩Z海洋皇冠假日酒店 是一家独特的全套房精品酒店,坐落在迈阿密海滩闻名于世的海洋大道上,距离大西洋仅仅数步之遥。作为迈阿密最佳酒店之一,我们为宾客提供了一个隔绝南海滩喧闹的温馨之所,同时也让宾客能够轻松步行前往本地各大高端娱乐地点。 我们这家位于南海滩的奢华酒店拥有分布在五个楼层的79间豪华装点的套房,品质无与伦比。每间套房内,细致精妙的金色色调散发出迷人光芒,而落地窗和阳台门中投入的日光更与之交相辉印。耶路撒冷大理石地板和大量的红木家具则与套房内迷人的色调达成完美平衡。我们这家位于迈阿密的豪华酒店对情侣而言是绝佳的选择,丰盈柔软的超大尺寸睡床搭配奢华床上用品和松软厚实的枕头,为您带来难以忘怀的体验。 27楼的顶层露台套房拥有更为开阔的内部空间和宽敞的露台,让您欣赏外面迷人的美景。通过螺旋楼梯可前往您私人的屋顶酒廊,掩映在茂盛的树木之下是一个可供四个人使用的罗马浴缸、酒吧和餐饮区,还有一个带iPod接口的环绕立体声系统。远程控制的遮光板和可伸缩窗帘为您提供了极佳的私密性。 入住南海滩Z海洋皇冠假日酒店时,我们让您纵享豪华舒适。您将发现一个让您身心放松、振奋、恢复活力的天堂。现在就来探索迈阿密南海滩最佳的奢华酒店吧。
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Birthday Stay gone wrong
来自 Kenyetta Miami, Florida
I asked for an extended checkout and was informed that it was possible however the next morning I called the front desk and was very rudely told that the request would NOT be honored. The guy was so rude he wouldn’t even explain why. Just a simple no. I’m a Spire Elite member and it was my birthday.
In addition, on the night of my stay as I was in bed asleep, the fire alarm went off for approximately 30 mins. Again, no one provided an explanation as to why.
客户化身
已发布 2021年7月9日
Dear Ken M,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards member since 2018 and for attaining Spire Elite.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff and that the fire alarm went off in the night. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
 Staybridge Suites Savannah Airport - Pooler
Staybridge Suites Savannah Airport - Pooler
The Staybridge Suites Savannah Airport – Pooler hotel is ideally situated, providing quick access to Savannah Airport , the city of Pooler and historic downtown Savannah . This Extended Stay Savannah hotel provides award-winning service to business travelers and vacationers looking to getaway. We are 4 miles from the new Amazon Fulfillment Center Pooler. Our spacious guest suites offer full kitchens and Wi-Fi. From a home-like, family feel to modern amenities, we have everything anyone could need for an unforgettable visit to Savannah . The hotel's location makes accessing major area businesses like Gulfstream Aerospace , FlightSafety , Georgia Ports and the 165th Air National Guard and CRTC , a breeze. Also, the new Pooler, GA developments with business offices, great shopping, fun entertainment and many dining options are located just a few blocks away. We also offer easy access to downtown and an endless array of attractions for guests looking for an outdoor escape to the vibrant Southern culture and rich history of downtown Savannah . Guests can explore River Street with just a 10-minute drive. Hilton Head and Tybee Island are a short drive when looking for that beach vacation. Tanger Outlets are close by too. It's all at your fingertips. Come see for yourself why we are the best value among Savannah area hotels. We are pet friendly too.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Serious bedbug problem,
来自 Lolo Hampton Va
When we arrived the lady that registered us in was very polite an nice she met all of my requirements.the rooms was nice and clean ,beds comfortable, kitchen area was ok after being there for 3night I got up on that Sunday morning to fix us some breakfast an noticed that bug was coming in up under the door so I mashed them.on the door an it was bedbugs.the lady that checked me in and the supposed to had been a inspector came to the room to check it out. but the inspector stated that she didn't know what to look for as far as the bedbug.so she wasn't no help in this problem but the front desk clerk knew that they was bedbug an said she was calling someone about it
客户化身
已发布 2021年7月9日
Dear Lolo,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the bed bug in your room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Southern NH Hotel near Canobie Lake Amusement Park Combining the comforts of small town living with the excitement of the big city, Salem, New Hampshire boasts a perfect location just 35 miles from Boston and 20 miles from Manchester Boston Regional Airport. The Holiday Inn® Salem (I-93 at exit 2) hotel is ready to provide you with the comfort and amenities you need to explore this beautiful and charming area near Canobie Lake. Besides offering a 625-sq-ft meeting room, our modern facilities also include a Business Center with print and copy services. Numerous wedding venues and and several area businesses, like Airgas, Terex, Extreme Networks and Gates, call Salem, NH home. Our hotel's Southern NH location places you just a few miles from the Mall at Rockingham Park, the largest mall in New Hampshire and Merrimack Premium Outlets. The nearby SNHU Arena promises a jam-packed schedule of shows and events. You can also spend a fun-filled winter afternoon skating at the Ice Center. Be sure to take the time to travel from our Salem NH hotel to America's Stonehenge, the Robert Frost House or to Canobie Lake Park, two favorite area attractions. When you travel to Salem, you can enjoy great amenities, including free Wi-Fi, an indoor and an outdoor pool, a whirlpool and a Fitness Center. Dine at the Sunrise Cafe and Margaritas. Book today to take advantage of the great deals and rates!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Filthy
来自 Caty Salem NH
We stayed here for a family wedding. The floors were sticky so I kept my shoes on. I slipped in the tub because they were slippery. The shower curtain didn’t stay closed and dropped to the center. Had to ask for clean towels. No corkscrew in the entire building. Rooms were noisy. We could hear people next door and in the hall in early morning hours. We had 3 bottles of shampoo no conditioner and no body wash or soap. Terrible hotel experience.
客户化身
已发布 2021年7月9日
Dear Caty,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for our shower curtain, the cleanliness of our towels and that there was no body wash, as well as soap in the bathroom. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Just the place for you! Whether you're traveling to Miami for a little fun in the sun or to finalize a business deal! The Holiday Inn® Miami International Airport hotel offers the ideal setting to suit your needs. One of the few hotels to offer complimentary 24-hour shuttle service to/from MIA Airport and scheduled services to the Port of Miami for a nominal fee. We specialize in pre and post-cruise groups, helping our planners arrange worry-free transportation to the Port of Miami. The hotel's location is perfect for corporate travelers who appreciate being close to companies including Airbus, Boeing, Pan Am, Aero Service Training Academy, government offices, US Southern Command, NCL Corporate office, Carnival Cruise Lines Corporate office, Univision, Telemundo and more. Enjoy amenities including complimentary Wi-Fi, a 24-hour business center, a sparkling outdoor pool, a fitness center, a top-floor restaurant with an amazing panoramic view of the Miami skyline, a bar offering Happy Hour Monday through Sunday, room service, and a café. The hotel features 2,480 sq. ft. of flexible meeting space for your meetings or events. Our catering and banquet staff will take care of every detail, assuring a memorable experience. We're in proximity to Miami Beaches, Downtown, Port of Miami, Art Deco/Wynwood, Midtown, Coral Gables, Coconut Grove, Marlin’s Stadium, Loan Depot Stadium, Little Havana and South Beach. Create new memories in Miami on your visit.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Very disappointed
来自 Washfun
I will never stay at this property again. The room was dirty, very small and cramped and it smelled bad. The front desk clerk was rude. Also, I waited over an hour for the hotel shuttle.
客户化身
已发布 2021年7月9日
Dear Washfun,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2017.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room and the service of our staff. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
 Holiday Inn Wilmington-Market St.
Holiday Inn Wilmington-Market St.
Welcome to Wilmington, North Carolina - recently voted Best American Riverfront in USA TODAY’s Readers’ Choice contest. Our Market Street hotel offers comfortable accommodations and unique amenities within reach of historic downtown’s antebellum charm and the breathtaking scenery of Wrightsville Beach. The Holiday Inn® invites travelers from around the world to enjoy Wilmington’s remarkable culture, captivating attractions and annual festivals and events. Downtown Wilmington features more than 200 cafes, bars and shops along the Cape Fear River. History buffs will find joy in the beautiful examples of antebellum architecture found throughout the city. Just across the river, visitors can walk the decks of the USS North Carolina Battleship on a self-guided tour. Our business travelers will find that UNC-Wilmington, Corning, PPD and a division of General Electric are all conveniently located within a five-mile radius of our Wilmington hotel. ILM Wilmington International Airport now offers nonstop flights from Atlanta, Charlotte, New York City, Philadelphia and Washington DC. During your stay, we invite you to enjoy our spacious rooms, indoor pool and on-site restaurant, five nights a week. Stay connected with family, friends and co-workers with free Wi-Fi and 24-hour Business Center.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Horrible Stay
来自 Holly377 NC
I generally don't like to complain; however, we were at this property for one night with our kids and I have never had such a horrible night. Beginning at 10:00pm, the room across the hall started slamming doors and yelling in the hallway. I looked through the peep hole and noticed coolers coming in and much more people that the room could legally hold. I promptly called the front desk. They put me on hold while they called the room and then came back to tell me that they denied everything. The party continued and after they had woke up our 6 year old at around 11:30, I called the front desk again. They stated that all they could do was call the room and ask them to quiet down. Again at 3:00am I was awoken by the noise. I took matters into my own hands and stepped out into the hall and confronted the occupants myself and asked them to be quiet. I should not have had to do this. I truly believe something more should have been done. We were in a hurry to meet the rest of our family when we checked out, so we did not talk to a manager at that time. We only stay at IHG properties and have never had this many issues.
客户化身
已发布 2021年7月9日
Dear Jennifer,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2017 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize that you were not able to relax due to the noise from the neighboring room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the newly renovated Holiday Inn Express & Suites Augusta West- Fort Gordon Area! Augusta’s most modern Holiday Inn Express & Suites hotel is centrally located to many of the city’s businesses and attractions. Our hotel is perfectly situated on Jimmie Dyess Parkway less than a mile off Interstate 20 and just a five minute drive to Interstate 520. Business travelers will benefit from the proximity of our hotel to many nearby companies including Club Car, John Deere, Georgia Iron Works, E Z Go and Amazon. The hotel is just 3 miles from Fort Gordon's Gate #1, the current home for the Cyber Center of Excellence, the United States Army Signal Corps and NSA Georgia. Our nonsmoking hotel offers easy access to attractions including the Lady A Amphitheater, the James Brown Arena, and Historical Downtown Augusta. Hotel guests can enjoy various amenities during their stay such as a seasonal outdoor pool, a 24 hour fitness center equipped with state of the art equipment, and a family friendly lobby which includes hot, fresh coffee 24 hours a day. The Holiday Inn Express & Suites Augusta West offers everything to make your next stay a great one, from our free Wi-Fi to our complimentary hot and cold breakfast buffet. No matter what brings you to Augusta, our hotel promises to deliver the quality amenities you deserve and the outstanding service you have come to expect from our brand.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
will never stay at this location again
来自 John Virginia Virginia
Gave constant run around about items we accidently left in room that a family member would come back after Funeral and pick up. First it was housecleaning had their on lost and found call back in the a.m. Then it was their area was locked, and I will have to look thru all other lost and found. Here is a concept. If something is found in the room put it in a laundry plastic bag with room number and drop at front desk. Front desk clerk can look up name and add that. last but not least perform customer service and call the customer who just paid your salary and don't steal their mossy Oak shirt(s) they forgot rushing to get to their travel destination.
客户化身
已发布 2021年7月9日
Dear John Virginia,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize that your shirts were not found. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to avid hotel in Perry, GA. Located at 209 Hampton Court , .5 mile off of I-75, our hotel is only 2 miles from the Georgia National Fairgrounds. Only 7 minutes away from the Go Fish Education Center, the hotel is conveniently located whether traveling for business or leisure. We are close to great local restaurants and entertainment options such as Oil Lamp Restaurant and Perry Players Community Theatre, both of which are only 4 minutes away. If you are here on business, avid hotel Perry is central to Perdue Farms Inc., Houston Board of Education, and Robins Air Force Base, with convenient access from I-75. When you return to relax at this Perry hotel, you will find we focus on getting the essentials right every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55-in HD TV, free Wi Fi, (and refrigerator/safe if included in room). In the morning, come down to the lobby for your free good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items onsite, or simply grab and go. For fitness fans, warm up and work out in our brand new gym, before taking a swim in our indoor pool. Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay at avid hotel Perry in Perry, GA.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
One of the Worst Hotels
来自 Nedboy Atlanta, GA
Staff in serious need of hospitality training!
Desk Bedside Lamp did not work.
Bathroom Sink Faucet loose.
Soap empty at sink.
Shower door falling off shower door.
No Orange Juice at Breakfast.
No regular Tea, only Green Tea at Breakfast.
Breakfast Hot Water Dispenser did not work.
Completed form to have room made up. Room Never ever made up.
Desk Clerk said "Move stuff off your floor" when passing through lobby. Removed packages from floor.
When requested fresh linen delivered last night staff member yelled, "Don't blame me! Not my fault!"
Trash overflowing at every outside container.
Sad such a new hotel has no preventive maintenance or hospitality training.
Will never be back.
客户化身
已发布 2021年7月9日
Dear Nedboy,
I appreciate you for sharing your review about your recent stay, and thank you for being an IHG Rewards member since 2018.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff and that trash was not picked up. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。