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  • 评论意见计数
    78664
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    358
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    2017年2月14日
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    2025年5月16日
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Corporate 的评论意见
 
Let the ocean breeze guide you to the newly renovated Crowne Plaza Virginia Beach Town Center, where coastal charm meets modern comfort. Just minutes from the sandy shores, you’re perfectly positioned to explore the best of Virginia Beach—stroll the iconic Boardwalk, discover marine life at the Virginia Aquarium, or savor the day with fresh seafood at local hotspots. After a day of adventure, retreat to our newly renovated rooms, unwind with a swim in our heated indoor pool, or take in the natural beauty of Back Bay National Wildlife Refuge. Enjoy elevated dining, thoughtful amenities, free high-speed wireless Internet access, and the restorative Crowne Plaza Sleep Advantage® for a truly refreshing stay. Planning a group getaway or event? With spacious accommodations, 12,000 sq. ft. of flexible event space, and a dedicated Crowne Meetings Director, we make every gathering effortless. Whether you're here for relaxation or celebration, your perfect Virginia Beach escape starts here.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Horrible from arrival
来自 john1842
Upon arrival, our room was not ready. I had requested early check in, but by the time we arrived it was already after 5PM and it still wasn’t ready. We were told to wait 30 minutes. Then we got switched into another room where the toilet was leaking. Maintenance came right away and we were moved to another room. Once moved to this room, it was dusty and the AC was not working properly. After leaving for dinner, we came back and our hotel key did not work. In essence, we took multiple trips down to the lobby for issues that should not have happened in the first place. This is what you get for going the cheap route! Highly do NOT recommend this hotel unless you prefer to waste a lot of time for a dirty and very poorly managed hotel. Pay the extra money and go somewhere nicer.
客户化身
已发布 2020年9月23日
Dear john1842,
Thank you for choosing Crowne Plaza Virginia Beach Town Center, for being an IHG Rewards Club member since 2018 and for attaining Spire Elite status.
I would like to apologize to you for not meeting your expectations regarding the cleanliness and maintenance of our room. I am also sorry that your room was not available upon your arrival. We strive to make each stay as pleasant and comfortable as possible, I will use your comments to coach our team in order to provide a better experience in the future. My sincerest apologies for the inconvenience.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments!
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Located just minutes from Downtown Ocean City, Maryland and the famous Ocean City Boardwalk you will find our beautiful new property the Holiday Inn Express & Suites. We offer plenty for our travelers, that is, if they can pull themselves away from the dozens of attractions nearby. The hotel is located a few miles from Berlin, MD, recently voted America's Coolest Small Town and Casino at Ocean Downs . Sunset Marina is located just down the street and offers dozens of fishing excursions along with the opportunity to see a White Marlin up close and personal! If you're here for pleasure, you will find Tanger Outlets across the street along with dining, entertainment, and all the fun that Ocean City has in store! Adventures can be found around every corner here and we definitely recommend a relaxing day trip to Assateague Island National Seashore to see the beautiful wild ponies or plan an exciting day at Trimper’s Amusements where carnival rides and games await to delight people of all ages and sizes! Not to mention we are just moments away from Golf Courses with beautiful scenic views such as Man O'War at Glen Riddle & The Links at Lighthouse Sound. Be sure to stay with us, as our hotel guests enjoy complimentary, hot Express Start Breakfast Bar each morning. We even offer an indoor pool & complimentary wireless Internet. Book your reservation by calling us today!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Disgusting hotel
来自 ke155540 MD
Don't stay at this property. The 3 rooms were not cleaned and were disgusting. The GM did nothing and obviously never checks on how the rooms are maintained.
客户化身
已发布 2020年9月23日
Dear ke155540,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express in Mobile, AL. We are conveniently located 12 miles from the vibrant downtown area, 9 miles from Mobile International Airport, 14 Miles from the USS Alabama, and 12 miles from the Mobile Cruise Terminal. Whether you're here for business or leisure, our central location puts you in the heart of all the action. We’re close proximity to the University of South Alabama, the Mobile Convention Center, Bellingrath Gardens and Home, and our beautiful downtown area. Our hotel is a perfect choice for visitors looking to explore the city's top attractions. With easy access to restaurants, shopping, and entertainment options, you'll never run out of things to do during your stay. At the Holiday Inn Express in Mobile, guests can enjoy a range of amenities and features including a complimentary shuttle service, a well-equipped fitness center, a free hot complimentary breakfast buffet, and fast High-speed Wi-Fi. We strive to make your stay comfortable and convenient, so you can focus on enjoying everything Mobile has to offer. We look forward to welcoming you to our newly renovated hotel.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Nothing is open because of Covid!
来自 TT123456789
Every excuse is because of Covid!! Come on now!! We don’t need to be treated like that! This isn’t the new normal!
客户化身
已发布 2020年9月24日
Hi TT123456789,
Thank you for stopping by our Holiday Inn Express Mobile West - I-10 during your travels and for sharing your feedback.
Efficient and frictionless experiences for guests on the move are what we strive to deliver but I' m bothered we missed the chance to provide you a positively memorable one. I'm sorry for the trouble caused by the changes in our hotel due to the Covid-19 pandemic. Be assured that the team is notified about your feedback to improve our service and make your next stay more pleasant.
I appreciate you being an IHG Rewards Club Gold member since 2009. I'm sure you will experience a better service when you return.
Warmly,

June A.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Be in the middle of all attractions in Orlando at Staybridge Suites® Orlando at SeaWorld. Adjacent to SeaWorld® Orlando , Discovery Cove® and Aquatica® parks and minutes from Universal Orlando Resort® , Walt Disney World® Theme Parks, International Drive , and Orange County Convention Center . We offer our guests complimentary scheduled transfers daily to SeaWorld and Aquatica, and to Walt Disney World and Universal Studios for a small fee. As an "Official SeaWorld Hotel our guests receive benefits such as park discounts. Travelers will feel at home in our spacious studio, one and two-bedroom suites with a fully-equipped kitchen. Amenities include 24-hour Business Center, free Wi-Fi access, Fitness Room, Laundry Room, Outdoor Pool and The Pantry - our 24/7 convenience store. Start each day right with our complimentary breakfast. Hop onto a Lynx air-conditioned bus for a 45 minute ride to and from Orlando International Airport (MCO) for ONLY $2!!! The service runs daily every 30 minutes from 5:00 AM to 1:30 AM. Make the Staybridge Suites Orlando at SeaWorld your home base when visiting Orlando. We are here to welcome you to your "Home On The Road"!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Subpar Stay
来自 Crickett76 Palatka Fl.
There were no wash clothes in the bath room. No sheets on the hideaway bed. We weren't aware and it wasn't listed as there not being one offered.
客户化身
已发布 2020年9月24日
Dear Crickett76,
I appreciate you for sharing your review about your recent stay and thank you for being an IHG Rewards Club member since 2017.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
 Holiday Inn Orangeburg-Rockland/Bergen Co
Holiday Inn Orangeburg-Rockland/Bergen Co
奥兰治堡 - 洛克兰/伯根假日酒店坐落在历史悠久且风格独特的哈德逊山谷内,临近 Palisades 州际花园公路的 5N 出口和纽约州立高速公路的 12 号出口。酒店处于纽约市与洛克兰、威彻斯特、柏根这三个郡的工业园之间,可以方便到达该地区的三个国际机场。附近的其它风景名胜包括斯特令森林 (Sterling Forest)、兄弟葡萄酒酿造厂 (Brotherhood Winery)、泰朴热大桥 (Tappan Zee Bridge) 和扬基体育场。酒店提供 167 间舒适无比的客房,其中 25 间为行政普通套房。装备齐全的健身中心配设游泳池、通用鹦鹉螺力量训练机、蹬梯机、两辆脚踏车、固定自行车、划船和桑拿。Bridges Restaurant 提供花色众多的菜肴,包括色拉、碎肉夹饼、意大利面食和三明治等;Legal Seafood 以美味无穷的海鲜而远近闻名;Milano's 供应正宗的意大利美食。酒店设有三个多功能厅,可供 200 人举行会议和宴会。此外,酒店还为旅客免费提供停车场服务。
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
If I could give zero
来自 Nan123 Long island
I was extremely disappointed. I have stayed here few times. It's ok for a weekend. This time it was horrible. Considering this epidemic, our room should have been above and beyond sanitized.
客户化身
已发布 2020年9月24日
Dear Nan126,
I appreciate you for sharing your review about your recent stay and thank you for being an IHG Rewards Club member since 2000.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Hotel Indigo® Savannah Historic District is the perfect destination for your Savannah experience, steps from City Market, Forsyth Park, Ellis Square, River Street and more than 150 restaurants and bars. Like our Spanish-moss-draped city herself, our hotel is the perfect mix of old and new featuring a historic building with authentic suites along with modern rooms, gathering spaces and amenities that every visitor will love. Known to locals as the "Grand Lady on the Bay", our building was once 19th-century mega-merchant Simon Guckenheimer's dry goods storage house, which was filled with everything the South made best, from tobacco to canned peaches. The 1940's and '50s brought a grocery store with the city's first true coffeehouse. Now, the Grand Lady stands as a charming boutique hotel with modern style in the vibrant Ellis Square that reflects the essence of Savannah's renowned Historic District. Guests enjoy our acclaimed location in the heart of it all, along with true Southern hospitality. After a delicious breakfast or cocktail at our lobby bar, immerse yourself in our neighborhood's rich culture at City Market, located next door. Then embark on one of the tours Savannah has to offer with several iconic squares located steps from our door. Make your way down cobblestone paths to famous River Street, where you can watch ships enter and exit the harbor while savoring Southern comfort food. Hotel Indigo sets the stage for a remarkable Savannah stay!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Long Wait, Dirty Room
来自 Tate Alpena, MI
I arrived at Hotel Indigo at 6 pm. My room was ready, but several guests were still waiting on their room, crowding the lobby. The hotel had three check-in stations, but only had one employee working, despite it being a Friday night. The floors were being replaced, and were extremely dirty in the hallways. When I reached my room, I was disappointed to find that there were personal items from the previous guest hanging in the bathroom, and there was no toilet paper. I called the front desk about this, and was told that they could not bring it to me, but I was welcome to come back to the lobby and get some myself. Additionally, this hotel had no microwave, refrigerator, and a small ice bucket. In the future, I will stay at a nearby property downtown Savannah.
客户化身
已发布 2020年9月24日
Dear Tate,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2016 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
 Crowne Plaza Hotels & Resorts Charlotte Executive
Crowne Plaza Hotels & Resorts Charlotte Executive
夏洛特皇冠假日酒店行政园距离夏洛特道格拉斯国际机场仅几分钟路程,酒店在过去的一年内完成了1000万美元的整修与翻新,项目包括客房,公共区域,会议室,大堂外观等。 皇冠假日酒店领先睡眠品质保证,酒店为您提供的舒适床品及香氛套装可以帮助您更好的放松与享受。酒店设定特有的安静楼层,以确保您的休息不被打扰。开放式大堂已全面与餐厅及酒吧结合,已便提供您商务休闲一站式的绝佳体验。 酒店餐厅菜单提供多样选择,所有食物全以新鲜食材烹饪而成。酒吧有供应本地的精酿啤酒及美国不同区域所产葡萄酒并设有方便外带的食品区。 酒店餐厅提供全天候的开放式早餐,午餐及晚餐。进餐区域包括多台液晶显示屏,所提供的开胃小点及特色饮料可以为您在观看各类比赛时提供轻松惬意的氛围。新建的宴会厅拥有15500平方英尺的总会议空间及整面的豪华落地窗以便您俯瞰游泳池及外部景色。酒店还同时设有健身中心,室内和室外游泳可以让您体验宾至如归的非凡享受。
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Hotel in need of major upgrades and repair
来自 Sbpugh1 Virginia
Stayed 4 nights, toilets won’t flush anything other than liquid and barely do that. Bathroom hot water faucet was loose in room 1702, had to use 2 hands to turn on the hot water faucet at the sink, air conditioner had a loud squeaking sound when it ran which impeded a good nights sleep. Beds were comfortable but these other problems took away from that. Very disappointed with this Crowne Plaza, definitely not a 4 star hotel as advertised. This hotel is old and it shows.
客户化身
已发布 2020年9月24日
Dear Sbpugh1,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2000 and for attaining the Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn Hotel near West Houston's Energy Corridor Located less than one mile south of the Katy Freeway, you'll find us on the corner of Eldridge Parkway and Enclave Parkway. Our ideal location places us near several businesses including McDermott, Shell Oil, BP, Sysco, IHS Markit, EPIC Companies, Cardinal Health, Friedkin Companies, Wood Group, SM Energy, PGS Exploration, Geoteric, Houston Offshore Engineering, and Hoover Ferguson. Hospitals near us include MD Anderson, Methodist, and West Houston Medical Center. For your pleasure, local attractions near us include Top Golf, Baseball USA, and Memorial City Mall with year-round ice skating. You'll also find Terry Hershey Park & Bike Trails nearby. Our hotel also features Complimentary Wi-Fi, an indoor pool, and a full breakfast is available.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Has seen better days.
来自 Saston
Have been booking this hotel for years. However, the past two visits have not been as expected. No food service as the restaurant has been being “remodeled” for at least 6 months that we are aware of. And this trip, we were put in a room that had no working AC and was extremely run down looking. They did put us in another (better) room for the 3rd day/night. Although the price point and location is good for us, we will be looking for another hotel in the area for our future trips to Houston.
客户化身
已发布 2020年9月24日
Dear Saston,
Thank you for choosing Holiday Inn Hou Energy Corridor Eldridge and for being our IHG Rewards Club member since 2015.
I would like to apologize for any inconvenience caused by the comfort of the room, the non working air conditioning and that there was no food service available. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn Express & Suites Greenwood, Indiana so close to downtown Indianapolis, with a personality all its own, Holiday Inn Express & Suites Greenwood is a mere 12 miles from the Indianapolis Convention Center, Lucas Oil Stadium, Gainbridge Fieldhouse and Victory Field. Holiday Inn Express & Suites Greenwood, IN convenient location to businesses in Indianapolis, Greenwood and Franklin, allows our hotel's guests to spend less time on the road and more time with clients. Our 24-hour Business Center, offers a computer, and copying services for those who need prepare for meetings. Holiday Inn Express & Suites Greenwood IN offers meeting space for up to 45 people. The Holiday Inn Express & Suites Greenwood IN team suggestions for fun include a visit to the Indianapolis Zoo, The Children's Museum, The Museum of Art is a must see and of course you will want to visit the Indy Motor Speedway home of the Indy 500. Those who love to shop will surely enjoy the Greenwood Park Mall. Staying on the south side of Indianapolis at Holiday Inn Express & Suites Greenwood IN, you will enjoy our complimentary Smart Start Breakfast featuring hot items daily in addition to our complimentary Wi-Fi throughout the hotel and our 24 hour Fitness Room.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Decent stay
来自 Trish Indiana
Breakfast staff was wonderful! Decent size pool and convenient location. Bathroom was in poor shape.
客户化身
已发布 2020年9月24日
Dear Trish,
Thank you for your kind review of your stay with us at our Holiday Inn Express Greenwood and for being an IHG Rewards Club member since 2019.
We appreciate your very positive comments regarding the location of our hotel, our pool and the service of our staff at the breakfast area. I will gladly share your laudatory review with our personnel. I have also taken note of your review about our bathroom. Please be assured that I will recommend it to our management for betterment. I apologize for the inconvenience.
I would be pleased to welcome you back soon and I am happy to assist you for any further concerns and requests.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
We understand how important cleanliness is to you and as an IHG Hotel, we deliver the IHG Clean Promise. If your room is not cleaned to your satisfaction, please contact the Front Desk immediately – we promise to make it right – that is the IHG Clean Promise. Our hotel is located next to Miner Mikes Adventure Town, Vista Grande and the Osage Beach Outlet Marketplace, and within minutes of Bagnell Dam, Big Surf Waterpark, Ozark Amphitheatre, & Lake Regional Health. Outdoor enthusiasts love to visit Lake of the Ozarks, which boasts boating, waterskiing, fishing, hiking, & more. Ha Ha Tonka and Lake of the Ozarks State Park are great must experience areas. The hotel is a short distance from the waterfront bars of Dog Days, Backwater Jacks, Shady Gators, boat rental companies, and Seven Springs Winery. Business travelers will also appreciate the Holiday Inn Express Osage Beach since we are centrally located between Camdenton, Osage Beach, Lake Ozark and Eldon, and Sunrise Beach, Laurie, and Versailles. Business center facilities are here for your use. Explore the area, then work off the day in our Fitness Center and relax in our Indoor Heated Pool Book a reservation today and enjoy everything Lake of the Ozarks offers while staying at the Holiday Inn Express Hotel Osage Beach.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Weekend stay
来自 Reno1971 NE
The hotel was easy to get to. But it was really run down. Our toilet was not attached to the floor when we arrived but they worked very quickly to get the problem fixed. The only outside seating was two park benches and they were located in the area where you pull in to unload. For the amount of money that I spent on the room I figured it would have been a little more upkeep. It definitely needs some repairs in the inside and outside of this hotel. Staff was friendly and efficient. I did forget some items in a drawer in my room and they were mailed to me in a timely manner
客户化身
已发布 2020年9月25日
Dear Reno1971,
Thank you for choosing Holiday Inn Express Osage Bch - Lake of the Ozarks, for being an IHG Rewards Club member since 2018 and for attaining Platinum Elite status.
I would like to apologize for not meeting your expectations regarding the cleanliness of our room and the maintenance of our hotel. We strive to make each stay as pleasant and comfortable as possible. Be assured that I will use your comments to coach our team in order to provide a better experience in the future. Despite our shortcomings, I am happy to see that the service of our staff was still appreciated.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments!
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。