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    2017年2月14日
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    2025年5月16日
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Corporate 的评论意见
 
Hotel Indigo® Savannah Historic District is the perfect destination for your Savannah experience, steps from City Market, Forsyth Park, Ellis Square, River Street and more than 150 restaurants and bars. Like our Spanish-moss-draped city herself, our hotel is the perfect mix of old and new featuring a historic building with authentic suites along with modern rooms, gathering spaces and amenities that every visitor will love. Known to locals as the "Grand Lady on the Bay", our building was once 19th-century mega-merchant Simon Guckenheimer's dry goods storage house, which was filled with everything the South made best, from tobacco to canned peaches. The 1940's and '50s brought a grocery store with the city's first true coffeehouse. Now, the Grand Lady stands as a charming boutique hotel with modern style in the vibrant Ellis Square that reflects the essence of Savannah's renowned Historic District. Guests enjoy our acclaimed location in the heart of it all, along with true Southern hospitality. After a delicious breakfast or cocktail at our lobby bar, immerse yourself in our neighborhood's rich culture at City Market, located next door. Then embark on one of the tours Savannah has to offer with several iconic squares located steps from our door. Make your way down cobblestone paths to famous River Street, where you can watch ships enter and exit the harbor while savoring Southern comfort food. Hotel Indigo sets the stage for a remarkable Savannah stay!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Rooms and parking
来自 Kelli South Carolina
The rooms were not super clean. Floors were dirty, sheets had stains on them. Bathroom was extremely small and you had to step in the shower to close door. Shower was super slippery. No fridge, no microwave. No visual evidence that things had been thoroughly disinfected like stated on website. There was no parking unless you wanted to pay and not move your car. Otherwise if you moved your car you had to pay each time @$28. The hallways were really dirty. About the only nice thing was the AC. It kept things really cool. And the beds were actually comfortable.
客户化身
已发布 2020年9月28日
Dear Kelli,
I appreciate you for sharing your review about your recent stay and thank you for being our newest Rewards Club member.
I am very sorry that you did not experience an exemplary hotel stay due to cleanliness in our hotel and the size of our bathroom. Please be assured that I have noted and forwarded your comments for the management to assess. In the midst of the inconvenience, I am glad to know that the sleeping quality in our room and the air conditioning was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Discover all that downtown South Bend and the University of Notre Dame has to offer at the convenient, comfortable Holiday Inn Express & Suites-Notre Dame IN. You are at the heart of everything, shopping, dining, entertainment and the arts. You are a short trip to the University of Notre Dame, Newton Park, downtown South Bend and much more. Getting there has to be fast and convenient too. Only 5 miles from the South Bend International Airport, you’ll spend less time in traffic and more time doing what you came to South Bend to do. And there is easy access to the Indiana Toll Road, 80/90 expressway and a short drive to I-94, only two hours east of Chicago. Whether you’re coming to South Bend Indiana to visit Notre Dame and the Fighting Irish, or for business or just for fun your room at the Holiday Inn Express & Suites-Notre Dame is your personal retreat. You’ll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, indoor pool and hot tub, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can relax with a cool one at the Eddie Street Commons many dining choices and when it’s time to dine you can enjoy a dining adventure at Navarre Cafe downtown, one of the area's premier dining options. The best of South Bend and Notre Dame is waiting for you at the Holiday Inn Express & Suites-Notre Dame.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Where's the Breakfast? Stains on chairs and sofa
来自 Slorunner Illinois
I have stayed at a Holiday Inn or HI Express in over 40 states and this is just average at best. If the hotel had just truly advertised that due to Covid-19, there would be NO breakfast, then I could have stayed at other, newer Holiday Inn properties that were less expensive. Worst complaint? numerous stains on the desk chair in the suite and the sofa (Room 202). If the guest count is down and everything is truly sanitized, why were there stains on the fabric and a used bandaid and soap in the shower? By contrast, the bathroom floor and counter-top were so clean they glistened. The courtesy of the staff is the only thing that saved this review from being worse. If clean and if breakfast, I would give the hotel a 4 out of 5.
客户化身
已发布 2020年9月28日
Dear Slorunner,
Thank you for choosing Holiday Inn Express South Bend - Notre Dame Univ., for being an IHG Rewards Club member since 2014 and for attaining Platinum Elite status.
I would like to apologize for not meeting your expectations regarding the cleanliness of our room and our breakfast. We strive to make each stay as pleasant and comfortable as possible. Be assured that I will use your comments to coach our team in order to provide a better experience in the future. Despite our shortcomings, I am happy to see that the service of our staff and the sleeping quality in our room was still appreciated.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments!
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
The Crowne Plaza San Francisco Airport hotel is located just 15 minutes south of downtown San Francisco and 3 miles from the San Francisco International Airport. We offer shuttle service to the San Francisco Airport and SFO BART Station that can whisk you quickly anywhere in the San Francisco Bay Area! We have a 24-hour Business Center with complimentary Internet access. Your Success Matters at Crowne Plaza SFO Hotel With 14,000 square feet of event space, our San Francisco Airport hotel is your one-stop-shop for events ranging from lavish weddings to corporate team building events. Explore San Francisco and Beyond Explore top San Francisco attractions like Fisherman's Wharf and the Golden Gate Bridge staying with us! We are a short distance from shopping and dining in Burlingame, wine tasting in Napa Valley and hiking in the Redwood Forest as well. Located next to beautiful Bayside Park, guests can enjoy the sparkling San Francisco Bay with a stroll through the park's trails.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Short trip
来自 Stash
Bed was uncomfortably stiff. Room didn’t seem it was cleaned thoroughly, especially during these covid-19 times. Hair was seen on bed and in bathroom upon arrival. Trash was seen u seen under desk and night stand. Very disappointing.
客户化身
已发布 2020年9月28日
Dear Stash,
Thank you for choosing Crowne Plaza San Francisco Airport and for being our newest Rewards Club members.
I would like to apologize for any inconvenience caused by the comfort of our bed and the cleanliness of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
We invite you to experience the Holiday Inn Express & Suites Natchez. Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment. Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group. Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs. The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Covid 19 Blues
来自 Jayro Ocean Springs, MS
Not the best stay. The pandemic appears to have impacted everything to where the experience now is just average rather than typically excellent. They offered no treats or even water for being a gold elite member at check in. The breakfast in a bag concept needs major improvement. They never seemed to have what I ordered and I had to substitute or go without. Little things like not leaving regular coffee (not decaf) in the room made for disappointing mornings. It was just a sad place to be with all the nearby places shut down, but I was hoping for a better hotel experience regardless. The traffic light at the hotel entrance is extremely long and frustrating...I ran it every time. Just unpleasant.
客户化身
已发布 2020年9月28日
Dear Jayro,
Thank you for sharing your impressions of your recent stay at our Holiday Inn Express Natchez South, for being a Rewards Club member since 2009 and for attaining the Gold Elite status.
I am very happy that the comfort and cleanliness of our room met your expectations. I also take note regarding your comment about the variety of breakfast choices. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Enjoy Modern Amenities at our Hotel in Brunswick, GA Welcome to our beautiful Holiday Inn Express & Suites Brunswick, located just off I-95 at Exit 38 within walking distance of many fine restaurants and excellent shopping options. Our amazing hotel offers guests many new state-of-the-art features with many complimentary amenities such as our Express Start Breakfast bar, large well-equipped Fitness Center, convenient guest laundry, and complimentary Wi-Fi throughout the hotel. For our professional travelers, our Business Center is equipped to complete last minute work assignments. You can take a short drive to beaches and golfing destinations of Jekyll Island, St. Simons Island, and Sea Island, or spend a warm coastal Georgia afternoon relaxing around our pool. Business and government travelers will enjoy our location less than five miles from the Federal Law Enforcement Training Center (FLETC), Brunswick McBride Industrial Park, and the Brunswick Airport. For all you students and families, we're located right on the same road as the Golden Isles Career Academy and Coastal Pines Technical College while College of Coastal Georgia is only 10 minutes away. Our Holiday Inn Express & Suites Brunswick has so much to offer to guests from all walks of life and we promise you won't leave us without a healthy serving of our finest Southern hospitality.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Comfortable bed and excellent hospitality.
来自 Tbonez89 Elizabeth, NJ
The bed was comfortable after I switched rooms. Unfortunately the need to switch was due to cleanliness not being up to par, house keeping should be extremely detailed especially at this time. The front desk was very helpful polite and courteous. Did not feel any negativity from them at all. Instead, I noticed they really wanted to help.
Before checking out room service knocked and I responded we'll be leaving in a few minutes so they can come back. I noticed their nose and mouth was visible when making contact. Breakfast options as a vegan, not many choices but itll get you to lunch.
客户化身
已发布 2020年9月28日
Dear Tbonez89,
Thank you for sharing your impressions of your recent stay at our Holiday Inn Express Brunswick and for being our Rewards Club member since 2018.
I am very happy that the service of our staff, the comfortable bed and the sleeping quality in our room met your expectations. I also take note regarding your comment about the cleanliness of the first room you have received. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn Hotel & Suites in downtown Chattanooga! A unique, stunning and modern hotel located in the heart of Downtown Chattanooga. We are the only hotel in downtown Chattanooga with TESLA Chargers to cater to all your parking needs. Steps away from the Tennessee Aquarium and the Children’s Discovery Museum, hotel’s prime location and new high-end guest rooms make Holiday Inn Hotel & Suites one of Chattanooga’s premier hotels. Walk from the hotel to nearby riverfront restaurants or stay in the hotel to enjoy our Rodizio Brazilian Steakhouse. Tennessee River is just blocks away, along with the AT&T Field where the Chattanooga Lookouts baseball team plays. Attractions like Lookout Mountain, Rock City and the Chattanooga Zoo are just minutes away. Whether you're visiting for business or pleasure, free Wi-Fi access keeps you connected while an extensive Fitness Center lets you keep up your workout routine. Business travelers will be impressed by new guest rooms furnished with top of the line amenities. With 1,700sq ft of event space, we’re the perfect pick for weddings and corporate events. The hotel is in proximity to local businesses including Unum Group, Volkswagen and Blue Cross Blue Shield. Visiting students and physicians can stay close to Erlanger Medical Center, Parkridge Hospital, Memorial Hospital and University of Tennessee at Chattanooga. With these choice amenities and prices, it’s easy to see why guests prefer us to other hotels in Chattanooga!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
we had good sevice and bed was great.
来自 KSHe St. Louis, Mo.
We complained about the freezing temp. in the room and our inability to adjust thermostat and front desk came up to set it at a more liveable temp.
We were on a floor where the outside seating was with the fire going. We called to complain that people were outside out window making a LOT of noise with no respect for the other guests. We called front desk to tell them and they made them disband. This was finally at 11:00PM, late for travelers.
客户化身
已发布 2020年9月28日
Dear SHe,
Thank you for your kind review of your stay with us at our Holiday Inn Chattanooga Downtown and for being our newest Rewards Club member.
We appreciate your very positive comments regarding the service of our staff and the comfort as well as the cleanliness of our room. I will gladly share your laudatory review with our personnel. I have also taken note of your review about the noise from outside. Please be assured that I will recommend it to our management for assessment. I apologize for the inconvenience.
I would be pleased to welcome you back soon and I am happy to assist you for any further concerns and requests.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
伦敦达特福德快捷假日酒店位于 M25 高速公路旁,距离伦敦城市机场(LCY)和盖特威克机场(LGW)均有 35 分钟车程。前往欧洲的欧洲之星列车从埃布斯弗利特国际车站出发,车程不到 15 分钟。 购物狂们可以前往湖畔购物中心(Lakeside Shopping Centre)和蓝水购物中心(Bluewater Shopping Centre),或者开车 30 分钟前往神奇的利兹城堡(Leeds Castle),享受家庭出游的乐趣。我们距离布兰兹哈奇赛道(Brands Hatch Circuit)仅 10 英里(非常适合赛车运动日),从附近的达特福德(Dartford)火车站出发,30 分钟内即可抵达伦敦市中心。 繁忙的一天过后,您可以在达特福德酒店的休息室品尝一品脱和披萨,或使用快速免费的无线网络追看您最喜爱的电视剧。客房内设有床边 USB 端口、壁挂式电视和带电动淋浴的连接浴室,让您在房间内尽情放松。您还可以享用免费的 Express Start™ 自助早餐,为繁忙的一天补充能量;如果您赶时间,还可以享用 Grab&Go 早餐。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Less Than Pleasant
来自 Roxy1973 Rockall
Holiday Inn have opened for business in the midst of the Covid19 infection. They clearly only see their customers as a revenue source and not as people at present. Staff don't smile, all previous customer information on their computer system has "been lost": Yes, I do mind if this happens, it is my data they should be protecting.
I understand that the breakfast could only be supplied on a takeaway only basis but the choice was very limited. They are use the virus as an excuse to offer the bare minimum to customers and as a result a stay at Holiday Inn is a very sad and unpleasant experience. Won't be fooled again.
客户化身
已发布 2020年9月28日
Dear Roxy1973,
Thank you for choosing Holiday Inn Express London - Dartford and for being our Rewards Club member since 2003.
I would like to apologize for any inconvenience caused by the service of our staff and the variety of our breakfast choice. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Newly Renovated Oakbrook Terrace Hotel's Guests Enjoy Warm Hospitality Whatever your reason for visiting this beautiful Chicago Suburb, the pet-friendly Holiday Inn Chicago Oakbrook hotel with newly renovated guest rooms features the Famous Bar Louie Restaurant for Breakfast, Lunch and Dinner with over 100 Hand Crafted Beers. Located within walking distance to many shops and restaurants. Ideally situated off I-88, I-294 and I-355, 19 miles from downtown Chicago and one mile from downtown Oakbrook Terrace. Leisure guests can discover incredible attractions in both Oakbrook and the Chicago area. The hotel is near the Oakbrook Center, the largest open-air premier shopping center in the US, gives you access to more than 160 stores and restaurants, and near Yorktown Center with their IMAX, dining and entertainment. You can travel into the city to shop on the famed Magnificent Mile. If you're looking for high-speed thrills, check out the race schedule at the Chicago land Speedway. Corporate travelers can work efficiently using free high-speed, Wi-Fi access and the 24-hour Business Center. Also, the Drury Lane Theater and Conference Center is only two miles away, and major corporations, such as Joint Commission, Ace Hardware Giordanos, Advocate Sara Lee and Redbox, are all within two miles. We are also a preferred hotel near Elmhurst College. After a busy day, you can unwind in the heated, indoor pool.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Not like the Holiday Inn you expect
来自 Pandas Ridgefield, CT
It is a very old building that does not reflect the modern Holiday Inn image. They need to have a major overhaul here. Bar/restaurant downstairs may be an addition for some but I think it takes away the privacy and quietness you expect from Holiday Inn
客户化身
已发布 2020年9月28日
Dear Pandas,
Thank you for choosing Holiday Inn Chicago Oakbrook and for being our Rewards Club member since 2011.
I would like to apologize that you were not able to relax during your stay and that our hotel seems to need renovation. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
 Hotel Indigo Santa Barbara
Hotel Indigo Santa Barbara
坐落于加州圣巴巴拉中心地带最新的现代酒店 坐落在State Street大街一端圣巴巴拉英迪格酒店,是您获得舒适入住体验的一片现代绿洲,您可以轻松体验艺术、购物和各式餐饮的欢宜。 干净的线条和现代的建筑细节在酒店内随处可见。 圣巴巴拉火车站距离酒店仅数步之遥。 而酒店国际化的员工团队也随时恭候您的光临。 酒店在圣巴巴拉的优越位置,让您能够轻松体验城中五光十色的生活。而像圣巴巴拉法院这样充满西班牙特色的建筑在城中也随处可见。海滩和斯特恩码头就在酒店正门外不远处,而圣巴巴拉动物园距离酒店只有约1英里远。到访此地时,也不要错过圣巴巴拉老教堂,它甚至被誉为“Queen of the Missions”。 圣巴巴拉英迪格酒店为您提供免费无线网络和现代化的商务中心,商务与政务旅行者们一定会发现我们这家坐落于市中心的酒店是您的完美之选。此外,宾客还可轻松前往本地各大企业与机构,包括圣巴巴拉郡府、加州大学、洛克希德马丁和埃克森美孚。 现代化的便利服务和充满艺术感的细节营造出一种独特的氛围,您的圣巴巴拉假日体验更因有往返State Street大街的穿梭巴士,健身中心、可俯瞰城市景观的二楼以上的阳台,以及有着充满绿意的墙面的图书馆,而增添了一份惬意。今天就来电预订吧!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Very disappointed - was really hopeful it was going to be great
来自 Eric California
If you are travelling on business like I was, don't go here!
If you are a tourist, into the "hipster" scene or don't care about parking your own vehicle (i.e. you used public transit or rideshare) and you want to be near a "happening" location, walking distance to the beach - this place might be for you.
But, I found the rooms to be very small, the bathroom was so small, it was like those I've used in China, where the shower shares the space with the toilet. Or, think a small motorhome/rv vehicle's shower/bathroom.
The room I was given was horrible, it had a moldy smell and a "stunning view" of the neighboring white plaster wall of the adjacent building! Of course, I did get to enjoy a sliver view of the train track crossing!
You won't find a microwave to heat up your own breakfast. And don't expect to go downstairs and get a nice breakfast - they don't offer it. Currently with the COVID situation, the adjacent restaurant that was serving breakfast, currently at the time of my stay, is closed!
Very inconvenient for a business traveler, or if you have kids, and you just want to get them fed.
I did ask about a continental type of breakfast as most other IHG properties have been doing, but they said no.
Seems ridiculous to me, considering their high price per night not to offer me a yogurt, granola bar or a bagel along with coffee in the morning. So much for "high class".
客户化身
已发布 2020年9月28日
Dear Eric,
Thank you for choosing Hotel Indigo Santa Barbara, for being our Rewards Club member since 2014 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by the variety of breakfast choices, the moldy smell and the comfort as well as the size of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。
 
Relax at Staybridge Suites Orlando Royale Parc in Kissimmee, Florida, where we are proud to be a distinguished AAA 'Three Diamond' rated hotel. Our resort-style hotel is perfect for family vacations and extended stays near Orlando theme parks, like Disney’s Magic Kingdom®, EPCOT®, Disney’s Animal Kingdom® and Hollywood Studios®, plus Universal Orlando®, SeaWorld®, and Old Town. Leave your car, hop on our free shuttle, and let the adventure begin! Enjoy the comforts of our condo-style suites with full kitchens, perfect for making your own treats. Fuel your day with our free breakfast buffet and unwind with a dip in our sparkling pool, a soak in the hot tub, and treat yourself to refreshing drinks, beer and wine at our lively poolside bar, The Dive, weather permitting. Your epic Orlando vacation awaits!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Don’t go by the pictures
来自 Rich New York
This hotel was Filthy. I will not Recommend this place to no one I know. The rooms were dirty, under the sofa there was garbage. The dishes in the dishwasher were dirty. The stairways were so dirty and garbage was thrown on the floor. I was there for two days and that garbage reminded in the same spot. They had to bring me bed sheets due to the bed not having Sheets. Staff that cleaned were very rude. There was a Spanish lady there that I guess didn’t know I spoke Spanish , but she was telling another cleaning lady to leave the room as is because there was no time. Really bad Experience I didn’t expect it at all.
客户化身
已发布 2020年9月28日
Dear Rich,
I appreciate you for sharing your review about your recent stay and thank you for being an IHG Rewards Club member since 2016.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
 0 点
0/ 0的投票认为这条意见有用。