No one so much as said hello to us when we arrived. They took my card and id and charged us 198% of the agreed room rate. In the room the chair, fridge and internet were broken. There were finger nails and hair in the bathroom and on the couch. Only one ice machine worked on all 11 floors and of course bc of Covid there was no pool, spa, fitness center, no breakfast, no laundry and no reason to ever return. The surrounding area was like a demilitarized zone!
Corporate
已发布 2020年10月22日
Dear Ana nonamus,
Thank you for choosing Crowne Plaza Newark Airport and for sharing your experience with us.
I would like to apologize for any inconvenience caused by your check in experience, the maintenance of our room and the reduced service due to Covid. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Regarding the overcharge, you may contact our hotel directly at: reservations@cpnewarkairport.com
Discover NYC Manhattan from Our Extended Stay Hotel
Surrounded by the electrifying Times Square, Candlewood Suites New York City Times Square is the perfect NYC location for your extended stay. When blending business with leisure, our NYC hotel is convenient to major businesses in Times Square and the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for a long stay, our NYC hotel's studio suites with full kitchen facilities will make your trip a smashing success.
Our Times Square address places you within walking distance of the Jacob Javitz Convention Center, Madison Square Garden, Penn Station, Port Authority, Hudson Yard, Ernst & Young, New York Times Building and Amazon among others. Our All-Suite hotel offers comfortable work spaces and free high-speed Internet access.
Our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and subways are nearby.
Our extended stay Midtown Manhattan hotel offers a free 24-hour fitness center. We are a 100% non-smoking hotel. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities.
Definitely not enforce. When you enter the smell is not pleasing. Staff told me that each room is left for 3 days and then cleaned. I left something in my room; I wasn’t too concerned bc of this policy came back later the same day. Item was no where to be found. Complained to the rep. She had the audacity to tell me. “When you leave; you are no longer a guest and therefore not their responsibility” even though according to the rep I spoke with the room should have not been “cleaned” the same day. Supposed I was infected. Immediately the staff would probably contract. Just horrible staff. Both women. The first one with her dismissive attitude and then the one who had zero intention of rectifying my situation if I didn’t persisted.
Corporate
已发布 2020年10月22日
Dear valued Guest,
Thank you for choosing Candlewood Suites New York City- Times Square and for being one of our newest Rewards Club members.
I would like to apologize for any inconvenience caused by the service of our staff. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Regarding your forgotten item, you may contact our hotel directly at: waheeda.ashraf@hhmlp.com
Best Regards,
Ben W. Case Manager IHGService
0 点
0/0的投票认为这条意见有用。
Crowne Plaza Hotels & Resorts Concord/Walnut Creek
加州康科德皇冠假日酒店位置靠近胡桃溪市 睿智时尚的商务与休闲旅行者十分青睐我们的康科德 皇冠假日酒店 ,因为我们便利地坐落在东海湾地区。我们距离奥克兰机场只有25分钟路程,680高速公路从酒店也能轻松抵达,还有更多舒适体验在这里等候着您。 来访康科德的商务旅客都知道我们就是他们在此地的“会聚之所”,因为我们拥有33,000平方英尺的灵活会议空间和免费的商务中心。我们高雅美丽的Atrium and California Ballroom宴会厅是举办婚礼和特别活动的完美地点。同时入住我们酒店的宾客也靠近西门子、Tesoro、雪佛龙、John Muir医学中心、太平洋瓦电公司和富国银行等大型企业,以及胡桃溪市和马丁内兹。 您希望在加州的康科德享受到杰出的加利佛尼亚假日?我们酒店的休闲宾客知道我们与Pixiel and Amusement Park乐园、Lesher艺术中心很近,同时布坎南高尔夫球场就在我们隔壁。全家旅行的游客可以在酒店附近的美国水上世界尽情游玩,或者到风景迤逦的纳帕谷来一次葡萄酒之旅,那里距酒店不到1小时路程。 崭新的装饰和豪华的设施让我们酒店的宾客在康科德尽享轻松。我们的免费高速无线互联网连接让您随时保持连通,我们还有漂亮的室内泳池和健身中心恭候您。您还可以在我们屡获殊荣的Vineyards Chop House餐厅享用精致美食。今天就预订您的客房,并赚取优悦会奖励计划积分吧!
总体
2 分 - 总分为 5
dirty room
来自unhappy
Room is in desperate need of updating. Smells old and musty. The first thing I noticed was the dirt on a pillowcase. in these days with the covid-19 virous I couldn't take the chance the other pillowcases had been changed so I stripped them. later I wanted a glass of water, no plastic cups? the next morning I went to make coffee and again..... NO CUPS?? I got in the shower and noticed lots dirt and hair washing off the bottom of my feet. I did not go outside, It was from the carpet !! When I went to check out the desk clerk had no mask on. As I was walking up he ran into a back room and never came out.
Corporate
已发布 2020年10月22日
Dear valued Guest,
Thank you for choosing Crowne Plaza Concord/Walnut Creek and for being our Rewards Club member since 2010.
I would like to apologize for any inconvenience caused by the cleanliness and comfort of our room. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Welcome to the Hotel Indigo Denver Downtown, where modern day pioneers and urban explorers are inspired to discover the perfect day in Denver. /p Our charming LoDo hotel features sliding barn doors and spa style bathrooms along with top-notch amenities and in house local experts ready to bestow their wisdom on what to do and where to go while you are visiting Denver. /p We are located across from Union Station and just steps from Coors Field and Ball Arena.
Hotel location was nice. Staff was friendly. I wish I would have known the minimum clearance for the parking garage. Probably would not have stayed at this hotel. Sign said the minimum clearance is 7'-0" however, its actually 6'-9" to bottom of fire sprinkler piping.
Secondly, there were no stalls available only reserved spaces for tenants. Front desk told me to go ahead and park in one of the reserved spaces that I should be OK but there was a chance i could be towed.
Also, the shower head holder was broke, I had to temporarily rig the shower head in order to take a showe.
Lastly, there was dust falling from the exposed concrete deck in our room.
Corporate
已发布 2020年10月22日
Dear Bcasper,
Thank you for sharing your impressions of your recent stay at our Hotel Indigo Denver Downtown, for being our Rewards Club member since 2001 and for attaining Spire Elite status.
I am very happy that the service of our staff and the location of our hotel met your expectations. I also take note regarding your comment about the parking and the maintenance of our room. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Welcome to the Holiday Inn Express Tallahassee I-10 East, where comfort meets convenience just off Interstate 10 at Exit 203. Whether you're here for business, pleasure, or a quick stayover on your way to Disney, our hotel is designed with you in mind. Located eight miles from downtown, you can enjoy a peaceful retreat while still being close to all that Tallahassee has to offer. Unwind by our outdoor pool, catch up on work at our Business Center, or stay productive in your room with our spacious work desks. Plus, with complimentary Wi-Fi throughout the hotel, staying connected is a breeze. Start your day right with our signature Express Start Breakfast—on the house, of course! Looking to stay active? Our 24-hour Fitness Center is ready when you are. With rooms designed for major comfort, including plush duvets and a choice of pillows, grabbing some z’s in a sparkling clean room will be one of the highlights of your stay. When it’s time to refuel, you’ll love our nearby dining options like Ted's Montana Grill, Walk-On's Sports Bistreaux, and Bonefish Grill. And if you're here for game day, you'll be just minutes away from Florida State University's Doak Campbell Stadium and FAMU's Bragg Stadium. At Holiday Inn Express Tallahassee I-10 East, we’ve got everything you need for a smart, stress-free stay. Come experience the best of Tallahassee with us!
Nice hotel but could use some inspections to spot deficiencies
Corporate
已发布 2020年10月22日
Dear metomcat,
Thank you for your kind review of your stay with us at our Holiday Inn Express Tallahassee - I-10 E.
We appreciate your very positive comments regarding our hotel, the service of our staff and the sleeping quality in our room. I will gladly share your laudatory review with our personnel. I have also taken note of your review about the comfort and the cleanliness of our room. Please be assured that I will recommend it to our management for betterment. I apologize for the inconvenience.
I would be pleased to welcome you back soon and I am happy to assist you for any further concerns and requests.
At the Hotel Indigo® Long Island East End hotel, our neighborhood sets the stage for a perfect getaway. Our pet-friendly hotel in the heart of the North Fork is close to the Hamptons, world-class beaches, great shopping, and Long Island’s Wine Country. Our gathering space is perfect for a board meeting or wedding for up to 250 people. Spend time around the stunning poolscape, or enjoy cocktails in front of our outdoor, wood-burning fireplace. Savor the innovative menu at Bistro 72, where Chef Deborah Scherer serves seasonal farm-to-table dishes, local wine pairings, and even vodka distilled from potatoes grown on Long Island.
All businesses are trying to make a good effort in difficult times. The owners here have not hired enough cleaning staff. Rooms are not cleaned daily. Wet towels are left for several days. Garbage pails are not emptied. The room became to have a musty smell. No food available. Pool food choices are poor and overpriced at best. The lobby and hall carpets are VERY dated and look like dirt is 20 years in the making. If you can only open with these criteria, YOU SHOULD NOT OPEN AT ALL. YOU ARE STEALING MONIES FROM CUSTOMERS. SHAME ON YOU!!!!
Corporate
已发布 2020年10月22日
Dear teach,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Enjoy Hotel's Location in Fort Wayne, Indiana Situated in the upscale village of Coventry, just off I-69 and US 24 in southwest Fort Wayne, IN, this hotel's premium accommodations promise travelers exceptional service and unbeatable hospitality. Just minutes from the area's most popular businesses and attractions, the Holiday Inn Express® Hotel Fort Wayne is your ideal home away from home. There's plenty to see and do in Indiana's second largest city, Fort Wayne. Lodging with us gives you quick access to the Fort Wayne Children's Zoo, home of an exotic African Safari and the Fort Wayne Museum of Art, where patrons can tour the permanent collection and unique rotating exhibits. While visiting, vacationers are also encouraged to attend a TinCaps baseball game, a Single-A affiliate of the San Diego Padres. Those looking for Fort Wayne, IN hotels near businesses like General Motors, Superior Essex and Water Furnace have found the perfect place. In addition to a convenient location, this hotel features a spacious meeting room for up to 50 guests. Audio/visual equipment and free high-speed, wireless Internet access are also available. When you're in Fort Wayne, lodging with us means that you get the best treatment, from the warm and gooey cinnamon rolls at the complimentary and hot Express Start Breakfast Bar to an indoor pool and whirlpool that are open year-round . We look forward to hosting you during your next trip to Fort Wayne!
Very friendly and helpful staff. Breakfast could have been better but I can understand with the COVID precautions why it wasn’t. Good value for the rate.
Corporate
已发布 2020年10月26日
Dear ScottG,
Thank you for sharing your impressions of your recent stay at our Holiday Inn Express Fort Wayne, for being our Rewards Club member since 2012 and for attaining Gold Elite status.
I am very happy that the service of our staff and the sleeping quality in our room met your expectations. I also take note regarding your comment about our breakfast. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
The Holiday Inn Express Hotel & Suites Vineland is in the heart of the Vineland – Millville, NJ business district and adjacent to the Cumberland Mall. The hotel is just minutes away from Inspira Medical Center, NJ Motorsport Park, Durand Glass, General Mills, and Millville - Wheaton Art district. We are just 20 minutes between Stockton University in May's Landing and Rowan University in Glassboro and just 30 minutes from Philadelphia-Deptford area, Jersey Shore Points and Atlantic City Casinos, off Rt. 55 at exit 27. Our hotel features all new guest rooms with upgraded bedding & furnishings, 42" HDTV's, free hotel wireless high-speed Internet access, a business center, a refreshing indoor salt water pool and whirlpool, spacious guest rooms with free local phone calls, a daily Express Start® Breakfast Bar - with our exclusive cinnamon rolls, a small meeting room and elevators. Some rooms feature miniature kitchenettes. Stay smart at the Holiday Inn Express Hotel and Suites while visiting the Vineland and Millville, NJ area!
Whole hotel was kind of dark/ poorly lit compared to other Holiday Inns I’ve stayed at. Got into my room and there was a very strong musty/ moldy smell. All of the metal fixtures in the room were also rusted. Went to shower and noticed small spots of mold on the wallpaper in the shower. Wallpaper was also peeling everywhere. My coworker said his room was in the same condition. I think it’s time to remodel the hotel.
Corporate
已发布 2020年10月26日
Dear Jr Wall,
Thank you for choosing Holiday Inn Express Vineland Millville, for being our Rewards Club member since 2019 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the maintenance and the moldy smell in our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Enjoy Our Brainerd, MN Hotel's Central Location While in Brainerd, MN, patrons lodging with us enjoy excellent amenities like free Wi-Fi access, as well as a great location near major businesses and attractions. The Holiday Inn Express® Brainerd - Baxter Hotel is nestled in the heart of Minnesota, best known for its beautiful lakes and awesome outdoor recreation. Corporate travelers appreciate our modern facilities, which boast an on-site Business Center with print, copy and fax services and a 975-sq-ft meeting room. We are near St. Joseph's Medical Center, and numerous businesses, including Costco and Mill Motors, also call Baxter, MN home. Our hotel's guests enjoy access to Three Bear Water Park, our on-site water park that boasts everything from a lazy river to a 1,000-gallon dumping bucket. Water Park hours are seasonal. Please call for hours. Check out the area's other attractions, including Brainerd International Raceway and Legacy Golf Course at Craguns. During the spring and summer the area boasts over 400 miles of well-kept biking and hiking trails. After a busy day in Brainerd, MN, guests lodging with us can order an excellent meal from Three Bear Grill or spend the evening in the on-site arcade. "Stay Smart" while you're in Baxter, MN and enjoy our hotel's complimentary, hot Express Start Breakfast Bar, which features such items as scrambled eggs, bacon, biscuits and fruit.
Went so kids can enjoy waterpark for night and then local cycle trails. Our night was pretty much shot having to be checked in hours late and just waiting in lobby. By the time we checked in the kids were lucky to use water slide 30min because due to covid they shut them down early. Next day it took my wife having to call corporate for a late check out because there was no reasoning with the manager. Even though due to her managing we waited hours to be let in when its advertised at a totally different hour. Breakfast was a list you order out of and we got about a quarter of what we asked for. Very disappointing experience. I'd recommend place across the street.
Corporate
已发布 2020年10月26日
Dear Paco,
Thank you for choosing Holiday Inn Express Brainerd-Baxter and for sharing your impressions with us.
I would like to apologize for any inconvenience caused by your check in experience, the breakfast and the service of our staff. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.