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  • 评论意见计数
    78253
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    358
  • 第一条评论意见
    2017年2月14日
  • 最后一条评论意见
    2025年5月12日
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Corporate 的评论意见
 
Experience Galveston's Premier Beachfront Destination Welcome to your personal island paradise, the Holiday Inn® Resort Galveston On the Beach. Located on the Gulf of Mexico, and an integral part of San Luis Resort Spa & Conference Center, this hotel provides genuine, attentive service and all the extras patrons need for a terrific trip to Galveston. Those seeking hotels on the beach for vacations or business ventures have found their match! You will find yourself only steps away from the island's famous Pleasure Pier and moments away from The Strand; Moody Gardens, and the Galveston Harbor. Corporate travelers looking for a beachfront hotel in Galveston, Texas, here is your home away from home. There is event space on site to accommodate retreats or conferences of up to 200. Sales professionals are available to ensure smooth logistics. Catering is available and free Wi-Fi access is provided. So, start planning your escape to Galveston, TX today. Our hotel's amenities help make your experience a memorable one. The pristine Gulf Coast awaits you!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
gave my reservation away.
来自 canodecali oklahoma
i drove from NW Oklahoma to galveston and had talked with staff at the hotel earlier the same day. they asked what my expected arrival time was and i said between 12am and 12:45am. i arrived at 12:30am to find they had cancelled my reservation and sold the room. finding a hotel in galveston on a saturday night is hard enough but harder to find one to accept ihg points. i had to stay at a candlewood multiple miles from the beach and had to pay 190 dollars for the night. hard to budget a vacation around whether the hotel is randomly going to cancel your hotel reservation. i’ve been a diamond elite member for a few years now and this is the only ohhh hotel i’ve had this happen at.
客户化身
已发布 2025年5月11日
Hi canodecali,
Thank you for staying at our Holiday Inn Resort Galveston-On The Beach and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards Diamond Elite member since 2023.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Discover the heart of Music City at Holiday Inn Express Nashville Downtown – Broadway, the largest Holiday Inn Express in the United States. Located on Broadway, our hotel puts you steps from iconic attractions like Honky Tonk Highway, Music Row, and Ryman Auditorium. Catch games and concerts at Bridgestone Arena or Nissan Stadium. Explore Vanderbilt University and tour the Grand Ole Opry. Fuel your day with our free Express Start® Breakfast, hit the 24/7 Fitness Center, and relax in our seasonal outdoor pool. Catch live lobby music and our Social Express Bar. We've got laundry, valet, and the Express Shop market for souvenirs & late-night snacks! Host meetings and social gatherings in our newly renovated 10,000 sq ft of versatile venues with modern amenities and group room blocks. Unwind in spacious guest rooms and suites, designed for ultimate comfort. From free Wi-Fi to a 24/7 complimentary coffee station, every detail is crafted to exceed expectations. Stay smart, play hard, and rest easy in the heart of Music City!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
NOT worth the money
来自 M. J.
You're paying for proximity to bars and that alone. Rooms are run down and dysfunctional!
客户化身
已发布 2025年5月11日
Hi M. J.,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Holiday Inn Express.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Experience Genuine Southern Hospitality at the Crowne Plaza® hotel in North Charleston, ideally located near Boeing, the Charleston International Airport (CHS), Joint Base Charleston, and around the corner from the Convention Center and Performing Arts Center. We offer complimentary shuttle service to the airport and within a 3-mile radius, including the Tanger Outlet Mall. You can also visit historic downtown Charleston, just 10 minutes away. The Crowne Plaza hotel is convenient to I-26 and I-526, making it easy access to Charleston’s rich history and tours or visits to one of South Carolina’s finest beaches: Folly Beach, Isle of Palms or Sullivan’s Island. Whether putting for par on the world-renowned golf courses in. Charleston or fishing and sailing, unforgettable experiences await every guest. The Crowne Plaza welcomes you to experience the ambiance of our upscale, modern lobby bar and lounge, offering comfortable conversation areas and a 52" HDTV. Mingle over to our outdoor patio and pool, and be sure to visit our Sweetgrass Restaurant.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
no judge or jury. you are just guilty as charged
来自 Jeff no smoke no weed Stamford CT
I did not like being charged $250 for smoking weed in my room. I do not drink or do drugs and I am furious about this. The charge has still not been removed and I will take action if this is not resolved. I am not happy at all.
客户化身
已发布 2025年5月11日
Hi Valued Guest,
Thank you for staying at our Crowne Plaza Charleston Airport - Convention Center and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards Club member since 2012.
We do our best to offer an efficient and frictionless experience, but that did not happen during your visit. I am sorry for the situation. I’ve shared your sentiments with our management team, and I am positive that they will look into this matter for necessary correction and have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
伦敦莱斯特广场 1 号英迪格酒店,风格与周边 20 世纪 20 年代的奢华剧院相呼应,带您走进一个由大理石和玻璃建成的装饰艺术殿堂。我们的定制客房墙上挂有镶框字画装饰,吊桿悬挂的舞台聚光灯投射出轻柔的灯光。水疗浴室氤氲着一层静谧,隔帘以舞台帷幕为灵感,采用柔软的天鹅绒材质,完美舒适的感受。快速的 Wi Fi 又能让您瞬间与世界紧密相连。 清晨在屋顶酒吧享用丰盛的早餐,俯瞰伦敦标志性的天际线。从我们的精品酒店走出片刻即是莱斯特广场,世界各大知名影院的红毯首映礼近在咫尺。在西区剧院 (West End) 欣赏名剧,或是在伦敦的顶级餐厅享用美食。 伦敦莱斯特广场 1 号英迪格酒店位于世界最著名的地点,能让您置身于伦敦西区所有活动的中心。距离摄政街 (Regents Street) 的奢侈品牌、特拉法加广场 (Trafalgar Square) 的国际机构和苏豪区 (Soho) 声名远播的酒吧与餐厅只有片刻之遥,只需步行即可享受几乎全方位的伦敦体验。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Wouldn’t Stay Again – Only Good Thing is the Location
来自 SamAU Melbourne, AUS
Really disappointing experience. I’ve stayed at several Indigo properties before and this one doesn’t live up to the brand at all. Staff barely acknowledged us when entering or leaving the hotel — the service felt indifferent at best.
The room wasn’t clean when we arrived, especially the floors, and even after asking for them to be cleaned, nothing was done. It gave the impression that cleanliness just isn’t a priority here.
The elevators were painfully slow (and one was out of service the whole time), which was frustrating. Also, there didn’t seem to be any proper security measures — no checks when going to different floors, which felt a bit unsafe.
The hotel itself is quite bland and soulless, especially considering it’s in such a lively location. It completely lacks the charm and personality you’d expect from a boutique hotel, let alone an Indigo.
The only positive is the location — right in the heart of Leicester Square with great access to theatres, shops, and restaurants. But honestly, there are plenty of other hotels in London that offer the same location with better service, cleaner rooms, and a more welcoming feel.
Wouldn’t recommend, and wouldn’t stay again.
客户化身
已发布 2025年5月11日
Hi SamAU,
I've read your review of your past stay. Thank you for being our IHG One Rewards Platinum Elite member. Thank you for your loyalty since 2019 and I'm happy that you've stayed at our Hotel Indigo.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Enjoy your stay at Redding's hotel. Our centrally located hotel offers great value at a competitive rate. All rooms include a host of complimentary services and facilities such as refrigerator, microwave, Flat TV and coffee makers in all rooms. Fitness Center, Business Center and an indoor swimming pool and hot tub. Each one of our guest rooms and suites are equipped for every type of traveler from the road warrior to the family on vacation. Holiday Inn Express, Redding is conveniently located to all Redding area attractions including Shasta Lake and Dam, Mt. Lassen Volcanic National Park, Turtle Bay Exploration Park, and Whiskeytown Lake. We also have a location with easy access to a variety of shopping and dining options. We look forward to welcoming you at our hotel.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Do not stay at any motel owned by these people DISGUSTING
来自 No n8ckname OREGON
DISGUSTING,DISGUSTING DISGUSTING DISGUSTING DISGUSTING, DISGUSTING, DISGUSTING, DISGUSTING, DISGUSTING, DISGUSTING
客户化身
已发布 2025年5月11日
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express & Suites Redding and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards member since 2023.
We are committed to high levels of cleanliness that meet our IHG Hotels and Resorts Clean promise, and I’m sorry for the experience. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
伦敦莱斯特广场 1 号英迪格酒店,风格与周边 20 世纪 20 年代的奢华剧院相呼应,带您走进一个由大理石和玻璃建成的装饰艺术殿堂。我们的定制客房墙上挂有镶框字画装饰,吊桿悬挂的舞台聚光灯投射出轻柔的灯光。水疗浴室氤氲着一层静谧,隔帘以舞台帷幕为灵感,采用柔软的天鹅绒材质,完美舒适的感受。快速的 Wi Fi 又能让您瞬间与世界紧密相连。 清晨在屋顶酒吧享用丰盛的早餐,俯瞰伦敦标志性的天际线。从我们的精品酒店走出片刻即是莱斯特广场,世界各大知名影院的红毯首映礼近在咫尺。在西区剧院 (West End) 欣赏名剧,或是在伦敦的顶级餐厅享用美食。 伦敦莱斯特广场 1 号英迪格酒店位于世界最著名的地点,能让您置身于伦敦西区所有活动的中心。距离摄政街 (Regents Street) 的奢侈品牌、特拉法加广场 (Trafalgar Square) 的国际机构和苏豪区 (Soho) 声名远播的酒吧与餐厅只有片刻之遥,只需步行即可享受几乎全方位的伦敦体验。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Wouldn’t Stay Again – Only Good Thing is the Location
来自 SamAU Melbourne, AUS
Really disappointing experience. I’ve stayed at several Indigo properties before and this one doesn’t live up to the brand at all. Staff barely acknowledged us when entering or leaving the hotel — the service felt indifferent at best.
The room wasn’t clean when we arrived, especially the floors, and even after asking for them to be cleaned, nothing was done. It gave the impression that cleanliness just isn’t a priority here.
The elevators were painfully slow (and one was out of service the whole time), which was frustrating. Also, there didn’t seem to be any proper security measures — no checks when going to different floors, which felt a bit unsafe.
The hotel itself is quite bland and soulless, especially considering it’s in such a lively location. It completely lacks the charm and personality you’d expect from a boutique hotel, let alone an Indigo.
The only positive is the location — right in the heart of Leicester Square with great access to theatres, shops, and restaurants. But honestly, there are plenty of other hotels in London that offer the same location with better service, cleaner rooms, and a more welcoming feel.
Wouldn’t recommend, and wouldn’t stay again.
客户化身
已发布 2025年5月11日
Hi SamAU,
I've read your review of your past stay. Thank you for being our IHG One Rewards Platinum Elite member. Thank you for your loyalty since 2019 and I'm happy that you've stayed at our Hotel Indigo.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Experience Galveston's Premier Beachfront Destination Welcome to your personal island paradise, the Holiday Inn® Resort Galveston On the Beach. Located on the Gulf of Mexico, and an integral part of San Luis Resort Spa & Conference Center, this hotel provides genuine, attentive service and all the extras patrons need for a terrific trip to Galveston. Those seeking hotels on the beach for vacations or business ventures have found their match! You will find yourself only steps away from the island's famous Pleasure Pier and moments away from The Strand; Moody Gardens, and the Galveston Harbor. Corporate travelers looking for a beachfront hotel in Galveston, Texas, here is your home away from home. There is event space on site to accommodate retreats or conferences of up to 200. Sales professionals are available to ensure smooth logistics. Catering is available and free Wi-Fi access is provided. So, start planning your escape to Galveston, TX today. Our hotel's amenities help make your experience a memorable one. The pristine Gulf Coast awaits you!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
My experience at Holiday Inn Resort Galveston
来自 Cindy TX
I called before arriving and requested adjoining rooms. I was told that I would need 2 Queens to for adjoining and I advised that was fine.
Upon arrival:
*I realized our rooms were changed to 2 Queens, but they weren't adjoining. I asked to have them changed back to Kings and was refused although my original reservation was for King and not 2 Queens.
*I was told they would move my room to 701 when the guest checked out but that didn't happen. I was told at one point it wasn't going to happen.
*My co-worker and I were checked into the wrong rooms. I was checked into hers and she was checked into mine. I didn't catch it until the following day. My reservation was 4/23-4/30 and co-worker was 4/23-4/29.
*They had to move the reservation over from room 702 to 703 for the last night which caused all parking to show under room 702. I was told they were unable to provide parking receipts yet the last day I waited 30 minutes to obtain it.
*I will say this is the worst experience I've had with an IHG property. I book room for my nurses throughout the year. I've been using another chain for the Galveston area and after this experience will continue doing so.
客户化身
已发布 2025年5月11日
Hi Cindy,
Thank you for staying at our Holiday Inn Resort Galveston-On The Beach and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards Diamond Elite member since 2003.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to discuss this further.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Top rated Midtown Memphis hotel convenient to Beale Street and Overton Park. Come experience Southern hospitality at its best! Our Holiday Inn Express Memphis Medical Center Midtown hotel has top ratings because of our friendly team's commitment to great hospitality. Our Midtown hotel is near downtown Memphis with Beale Street (2 miles), the Peabody Ducks (1.8 miles), Mud Island, and Graceland just minutes away. Our Union Street location is close to Overton Park and the Memphis Zoo, as well as the FedEx Forum, the Rock 'n Soul Museum, or AutoZone Park, which are the perfect destinations for any trip. Our Memphis hotel's easy access to I-69, I-40, and I-55, Memphis International Airport (8.0 miles), and the Amtrak Station (2.0 miles) make traveling around Tennessee a breeze. We are also adjacent to Methodist University Hospital, nine other major medical centers, and offer a special rate for guests with a loved one at Methodist University Hospital. You will feel right at home with our full free breakfast bar, free Wi-Fi, business center, fitness center, and seasonal outdoor pool. Call our hotel in Memphis, Tennessee today, and take advantage of our great hotel deals and rates.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Disappointed
来自 Retired California
I only needed to stay for one night, so I chose this location because it had a 4.5 rating. However, I was very disappointed to find an unclean bathroom. Additionally, the room was smaller than what was shown in the pictures on the website, and it had an unpleasant, old smell.
客户化身
已发布 2025年5月11日
Hi Retired,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Holiday Inn Express.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Relax and Unwind at Our New Hotel in Statesville With top-notch amenities and quality service, the newly built Holiday Inn Express® hotel in Statesville promises guests a worry-free stay. Ideally situated off I-40, just a half mile from I-77, our hotel offers contemporary, practical guest rooms in a location that is hard to beat. Leisure travelers love our Statesville, North Carolina hotel's close proximity to area attractions such as Richard Petty Motorsports Museum and Gift Shop, Lake Norman State Park, Hiddenite Gems, National Balloon Rally and downtown Statesville. Guests of our hotel start each morning off right with a complimentary, hot breakfast from our Express Start Breakfast Bar, which features our signature cinnamon rolls. Guests traveling to Statesville for work, appreciate our close proximity to local businesses, including Iredell Memorial Hospital, DANA Corporation and JC Penney. For added convenience, we offer a 24-hour Business Center with fax, copy and computer services. Our hotel in Statesville also has a 100-square foot boardroom that is ideal for business meetings, receptions and events. During your stay, enjoy other comfortable amenities such as free high-speed Internet access, a 24-hour Fitness Center, on-site laundry facility and heated, indoor pool. Make your reservations today, and let our professional and friendly staff welcome you to your home away from home at our hotel in Statesville.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Management staff not in tune with customer service
来自 HVJ3 TN
Although the bed was comfortable the experience that I had with the management staff over shadows the comfortability. I found a cockroach in the bathroom and was told that it would be handled and a potential credit be issued. The next room had a light issue, and I was placed in another room quickly. However, a couple days later there was a cockroach on the wall in the hallway.the staff was notified of everything, however when I checked out the management staff fell short of handling the customer service aspect of it.
客户化身
已发布 2025年5月11日
Hi HVJ3,
I've read your review of your past stay. Thank you for being our IHG One Rewards Silver Elite member. Thank you for your loyalty since 2017 and I'm happy that you've stayed at our Holiday Inn Express and Suites.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Old and outdated
来自 5FtOfHell Atlanta
Do not waste your money and time. The hotel is old and outdated for the amount you have to pay for your room. It’s smells like mold or mildew. Things in the room are broken. For the amount that you pay I thought it would be more to offer but it’s not wort it.
客户化身
已发布 2025年5月11日
Hello Valued Guest,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued member of IHG One Rewards and staying at our Crowne Plaza Atlanta - Midtown.
We look forward to the opportunity to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。