There's no place like Athens. In a perfect downtown location convenient to restaurants, clubs, and the University of Georgia, Hotel Indigo Athens Downtown University Area is an inspired alternative to your typical stay. Our thriving downtown neighborhood resonates with local color and sound, as does our hotel, offering everything from farm-to-table cuisine at Madison Bar and Bistro to our own art gallery, featuring works by local artists. Relax in our courtyard with a craft cocktail from the bar, or reserve our Rialto Room for a private gathering or event. Our green hotel is LEED Gold Certified, and we’re pet-friendly, with special amenities for your furry friends.
Front desk staff - Unprofessional, not sure to define it as borderline rude as some of their behavior was as if they were doing you a favour by interacting. Example - Gave laundry to a front desk lady… firstly she was either not sure whether she wanted to accept it and then when asked questions didn’t reply with proper answers… the day after in the evening, we go to ask for the laundry back.. the new front staff didn’t know about it but came back with the bag which wasn’t even sent to the laundry at all… just dumped it into our hands without an apology, nothing
That being said, the ladies serving us from the restaurant were a breath of fresh air and wonderful
Other issue - lady cleaning room did not even do the beds the next day, just changed towels and no drinking water in the room
Corporate
已发布 2025年5月13日
Hi ZDB45,
Thank you for staying at our Hotel Indigo Athens Downtown - University Area during your family gathering. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
The Holiday Inn Express Chicago Northwest-Vernon Hills is located in Lake County, close to neighboring towns such as Mundelein, Libertyville, Lake Forest, Lincolnshire and Mettawa. Our hotel is ideal for business travelers associated with local companies in town or the leisure traveler who just wants to relax and get away. We are located near many local attractions such as The Cuneo Mansion and Gardens, Six Flags Great America, Great Lakes Naval Base, Chicago Botanic Gardens, Gurnee Mills Mall and many others. Our hotel is perfectly suited to host teams for local sporting events, family reunions, or accommodating wedding guests with our location minutes from several banquet facilities. Located within walking distance to the Westfield Hawthorn Shopping Mall and many local restaurants, our Holiday Inn Express is in a perfect location for your stay. During your stay at our Vernon Hills hotel, enjoy our indoor pool and fitness center. Located across the street is Century Park containing Big Bear Lake – great for leisurely walks or runs. Our Chicago area hotel also offers complimentary high-speed Wi-Fi and our complimentary hot breakfast bar. Join us for your next visit!
Seems like facility is too cramped. Elevator access too tight. Breakfast space too small and variety of foods limited. I had a good over nite stay but facility is not up to par for Holiday Inn Express.
Corporate
已发布 2025年5月13日
Hi VS &JS,
Thank you for staying at our Holiday Inn Express Chicago Northwest-Vernon Hills during your visit. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
We know what you need.
Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you.
Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away.
Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away.
When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.
This was not a good experience at ALL. Very disappointing experience.
Corporate
已发布 2025年5月13日
Hi Elexis,
Thank you for staying at our Candlewood Suites Richmond - West Broad during your basketball tournament. We appreciate your business with us.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Stay Smart® at the Holiday Inn Express Denver Downtown Staying smart has never been better than in the heart of the Mile High City. As a guest, you will enjoy our complimentary hot breakfast buffet every morning in our lobby. Get all of your important work done without the hassle by using our complimentary, high-speed wireless internet. Explore downtown Denver by walking just one block to the 16th Street Mall with over 100 options for dining, shopping and entertainment. The Holiday Inn Express is also near all of the major downtown Denver attractions including, the Pepsi Center, Mile High Stadium, Coors Field, the Denver Art Museum, the Denver Zoo and many, many more. If there is anything else we can do to make your stay more comfortable, please let us know.
Forget about finding parking, we offer valet parking with unlimited in and out privileges for a fee each evening. To aid your arrival I offer you the following GPS address 1717 Tremont which will guide you directly to our front door. Thank you.
The room and price were different from what I booked online. They changed the double-bed room to a single-bed room and let one of the guest sleeping on the sofa. And the way the staff solving problems were low-efficient.
Corporate
已发布 2025年5月13日
Hi Lily,
Thank you again for your stay with us at Holiday Inn Express Denver Downtown. We appreciate your business. Our goal is to provide you with an engaging and relaxing travel experience. I am sorry we missed the mark this time.
Please know that we take your feedback seriously. I’ve shared your comments with the relevant departments, and I’ve sent you an email to discuss this further.
We understand you have many choices when it comes to accommodations, and we sincerely hope you’ll continue to consider IHG Hotels & Resorts for your future travel needs.
Warm regards,
Alice P Case Manager IHG Hotels & Resorts Service
Extended-stay hotel in Midtown Atlanta Suites
Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing.
With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive.
Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities.
Whatever brings you to Atlanta, we look forward to having you stay with us.
For my son’s birthday he wanted to go to the aquarium so I booked a room the day before just to make things easier and not have to deal with traffic. The day before check in I called to ask if maybe we could check in a little earlier. I was told that the room would be ready at 1pm. The day of check in I called again just to make sure we were able to check in early and was told yes. I arrived around 1:45 and was then told that no rooms were ready. Normal check in time is 3pm. I was still sitting in the lobby waiting for a room at 4pm. Once finally given a room the air conditioning in the sofa bed area was not working. The kitchen light did not work. The bath tub had hair everywhere. The whole room was just outdated and old. The front of the hotel looks very nice but the rooms need work or at least the one I stayed in does. I do not recommend this place.
Corporate
已发布 2025年5月13日
Hi Bonita444,
Thank you for staying at our Staybridge Suites Atlanta - Midtown during your visit. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Experience Galveston's Premier Beachfront Destination Welcome to your personal island paradise, the Holiday Inn® Resort Galveston On the Beach. Located on the Gulf of Mexico, and an integral part of San Luis Resort Spa & Conference Center, this hotel provides genuine, attentive service and all the extras patrons need for a terrific trip to Galveston. Those seeking hotels on the beach for vacations or business ventures have found their match! You will find yourself only steps away from the island's famous Pleasure Pier and moments away from The Strand; Moody Gardens, and the Galveston Harbor. Corporate travelers looking for a beachfront hotel in Galveston, Texas, here is your home away from home. There is event space on site to accommodate retreats or conferences of up to 200. Sales professionals are available to ensure smooth logistics. Catering is available and free Wi-Fi access is provided. So, start planning your escape to Galveston, TX today. Our hotel's amenities help make your experience a memorable one. The pristine Gulf Coast awaits you!
Stayed Sunday night and the younger front desk lady was extremely rude
来自dddd从houston, tx
There are too many other hotels in the area and will not be staying at this location again due to the rudeness from the experienced staff the night of 5/4/25. She would not listen to my questions and refused to let me speak to a manager. I am rethinking my loyalty to the IHG group
Corporate
已发布 2025年5月13日
Hi dddd,
Thank you again for your stay with us at Holiday Inn Resort Galveston-On The Beach. We appreciate your business and Platinum Elite membership with IHG One Rewards. Our goal is always to make your stay inviting and memorable. I am sorry to learn about your experience.
Please know that we take your feedback seriously. I’ve shared your comments with the relevant departments, and I’ve sent you an email to discuss this further.
We understand you have many choices when it comes to accommodations, and we sincerely hope you’ll continue to consider IHG Hotels & Resorts for your future travel needs.
Warm regards,
Alice P Case Manager IHG Hotels & Resorts Service
Welcome to the Newest Hotel in the heart of Louisville, Kentucky, Staybridge Suites.
Complimentary Breakfast Buffet
Evening Social every Monday, Tuesday and Wednesday
In town for the Kentucky Derby? We are located within walking distance from Churchill Downs. The (SDF) Kentucky International Airport is only 1 mile away. We are conveniently located to both interstates Interstate 264 and Interstate 65 Exit 132. Walking distance away from the Kentucky Exposition Center, Freedom Hall and Cardinal Stadium , all with in 1 mile from the hotel. The Kentucky Kingdom Amusement Park is just located across the street from the hotel 0.5 mile away. Several businesses are within 5 miles, GE, Ford, UPS, Yum, Humana, and many more. The University of Louisville and Bellarmine University are just within 5 miles. Downtown Louisville and the Yum Center are just 5 miles away. All rooms have Queen Bed Sofa Sleeper sleeps like a Queen Bed a 50" TV with Full HD Channels, fully equipped kitchens and work spaces. Enjoy complimentary onsite laundry facilities during your stay.
Room, service and general quality is nice. The sprinkler system/smoke detector is right over the bed. It has a small LED that is almost unnoticeable during the day but it FLASHES brightly at night. Impossible to sleep. Book somewhere else.
Corporate
已发布 2025年5月13日
Hi billdenver,
We appreciate your business. Thank you for your stay at Staybridge Suites Louisville - Expo Center. Our goal is to provide you with a comfortable and homelike travel experience. I am sorry we missed making your stay seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of comfort and satisfaction every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P. Case Manager IHG Hotels & Resorts Service
Hotel Indigo Omaha Downtown is anchored in the heart of downtown just outside the historic Old Market District. We are just minutes away from some of the city’s top attractions including the Joslyn Art Museum and world-renowned Henry Doorly Zoo and Aquarium. Our hotel is conveniently located near First National Bank of Omaha, Union Pacific Railroad, Creighton University, and UNMC. Enjoy spacious modern guest rooms in our unique boutique hotel which harkens back to the city’s bootlegger days with our own Anna’s Place Speakeasy while embodying Omaha’s new “Silicon Prairie” feeling.
Absolutely appalled by the way I was treated. I was wrongly charged a pet fee for my service dog. When I brought it to their attention, instead of simply correcting the mistake, the staff questioned me with intrusive and inappropriate comments about my situation.
This is not just poor customer service—it's a complete lack of understanding and respect for people with service animals. Staff should be trained on how to handle these situations professionally and with compassion.
It’s not about the fee (which was under $100); it’s about the principle and the stress this caused me. I will escalate this as far as needed. No guest should ever be put in this position.
Corporate
已发布 2025年5月14日
Hi Valued Guest,
It's always a pleasure hosting you as one of our members for IHG One Rewards. Thank you for choosing to stay at the Hotel Indigo Omaha Downtown.
Our hotel is known for service and comfort, and I'm sorry to learn about your experience. Your feedback is incredibly helpful, and I've shared it with our local hotel to make the necessary improvements. I’ve also sent you an email so we can discuss your situation further.
We are grateful for the opportunity to be part of your visit.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
The Holiday Inn Resort® Aruba-Beach Resort & Casino, is the best beachfront hotel located in Palm Beach, the glamorous and high-rise area of Aruba. Experience a unique atmosphere surrounded by an exotic world of shopping and sizzling nightlife. Relax in our beachside pools or experience the adventure with thrilling water sports. At the end of the day, enjoy an exquisite dinner at one of our five top restaurants.
Our ideal location provides easy access to the island’s top attractions such as Palm Beach Plaza, Tierra del Sol Golf Course, Arikok National Park and The Butterfly Farm. Also, Queen Beatrix International Airport is located less than 8 miles away making it just a short ride from your arrival or departure point.
Whether you want a romantic retreat, a family vacation or just a little downtime, the Holiday Inn Resort Aruba offers you a unique experience.
I saved up my points to go to Aruba for a special trip.
I used over 200,000 points and I was deeply disappointment in my room cleanliness, location and noise.
I had to change two times to find a suitable room.
I would not recommend this hotel. It's old, noisey and not updated for the price they charge.
Sad that I wasted 200,000 hard earned points for this hotel.
Angelo
Corporate
已发布 2025年5月14日
Hi Angelo,
It's always a pleasure hosting you as one of our Platinum Elite members for IHG One Rewards. Thank you for choosing to stay at the Holiday Inn Aruba-Beach Resort & Casino.
Our hotel is known for service and comfort, and I'm sorry to learn about your experience. Your feedback is valuable to us, and I've shared it with our local hotel to make the necessary improvements. I’ve also sent you an email so we can discuss your situation further.
We are grateful for the opportunity to be part of your visit.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
We were disturbed by the sound of masking tape being ripped outside our door. When we investigated we found it was a decorator prepping and painting immediately outside our room giving us no privacy. We called to reception to have it halted. 2 minutes later it resumed. On check-out we complained again and were assured we would have a response that day. We are now 5 days on and have had no communication from the hotel. When we checked in we thanked for being IHG members. This was not the experience I would expect a valued member to receive.
Corporate
已发布 2025年5月14日
Hi Mark71,
We appreciate you choosing to stay at the Hotel Indigo London - Kensington, and thank you for being one of our IHG One Rewards members.
Our properties feature unique designs at every turn without compromising guest comfort, and I'm sorry to learn about your experience. I want to personally thank you for sharing your thoughts. I've passed along your feedback to our hotel team so we can improve for the future.
We look forward to welcoming you again soon.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service