Managua’s Most Beautiful Hotel — But Service Missed the Mark
来自ExpatNica从Managua, Nicaragua
I recently stayed here for a one-night getaway with my wife after being apart for some time due to work. I’ve always considered this the nicest hotel in Managua—perfect for a local staycation—but unfortunately, this stay didn’t meet expectations, especially for the premium price point.
I had contacted the hotel over two weeks in advance to arrange a massage and a special romantic dinner. Despite several emails, I received no response until just two days before the reservation, and only after switching to writing in Spanish. All I wanted was a simple written confirmation, which should be standard for a hotel of this level.
Upon arrival, they had even scheduled our massage at the wrong time. Thankfully, they were able to fix it on the spot. My wife’s massage turned out to be excellent, but mine was chaotic—the therapist seemed completely unprepared and even accidentally scratched my face, leaving a mark that lasted over a week.
The pre-selected three-course dinner was very good in terms of food quality, but the service was slow and inattentive. I expected a more polished, seamless experience considering we had everything arranged in advance.
This hotel still has my loyalty in some ways—I love the property and its potential—but it needs to deliver a more refined, white-glove level of service if it wants to justify being the most expensive hotel in Managua. With some improvements in communication, organization, and service consistency, it could truly be world-class.
Corporate
已发布 2025年5月19日
Hello ExpatNica,
I welcome your thoughts, and we are grateful you chose to stay at our InterContinental Managua at Metrocentro Mall, where we want our guests to live an InterContinental life. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to the contemporary Holiday Inn Express Hutchinson, Kansas bringing a uniquely modern design and a green-friendly decor to Hutchinson . We are located less than a mile from shopping, major restaurants & entertainment options.
Holiday Inn Express Hutchinson features the amenities that will ensure pleasant business or leisure travel. The hotel is nicely appointed and offers 76 guest rooms, including 14 suites , a Business Center, Fitness Center, sundry shop, guest laundry, indoor pool/whirlpool and a custom social area for unwinding at the end of the day. Spacious rooms feature microwave, refrigerator, wired/wireless high-speed Internet access and 42” flat panel televisions.
Start your day with our complimentary Express Start breakfast and spend the rest of your day enjoying local attractions like The Kansas Cosmosphere and Space Center, Strataca, Dillon Nature Center, Downtown Hutchinson and the Historic Fox Theater. Local businesses include Dillons Corporate Headquarters, Hutchinson Regional Healthcare System, Tyson, Kuhn Krause, Lowen Corporation, and Siemens.
Stay Smart at Holiday Inn Express Hutchinson Kansas !
Shower was filthy. Trash on the floor. Just didn’t give a real clean vibe in the room. Breakfast was great and front desk was super nice!
Corporate
已发布 2025年5月19日
Hello Brady,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Hutchinson, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Hotel near Chicago Midway Airport Searching for hotels near the best sights in downtown Chicago? Look no more! We would like to welcome you to a convenient stay at the Holiday Inn Express® Chicago - Midway Airport, which boasts a great location. Business travelers love that our hotel is near Chicago Midway Airport, as well as companies like Honeywell, Kroger, Cintas, Wal-Mart, Target, Dart Container, Home Depot, JB Hunt, Mondelez, AAA Cooper, BNSF, Norfolk Southern, CSX, Grupo Bimbo, Frito Lay, Pepsi and Tyson Foods. Our 405 sq. ft. meeting room is perfect for small-scale events, and the Business Center is open for any Corporate needs. Vacationers to Chicago love our hotel since we're surrounded by attractions, including the United Center, Solider Field, Wrigley Field, Rate Field, Credit Union 1 Amphitheatre, SeatGeek, Wintrust Sports Complex, Grant Park, Navy Pier and McCormick Place. We're a short drive to the Brookfield Zoo and the amazing Shedd Aquarium. Hop the nearby Orange Line for easy transportation into the city. No matter what brings you to Chicago, our hotel provides you with the convenient amenities you want, such as free high-speed Wi-Fi access. In addition, your mornings are improved with a taste of the free, hot Express Start Breakfast bar; while the 24-hour Fitness Center lets you maintain your workout on your schedule. Make the most of our hotel's location near Chicago Midway Airport with our 24-hour complimentary airport shuttle service.
I wouldn't choose to stay here again, but good for a budget trip.
Corporate
已发布 2025年5月19日
Hello GWilson,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express and Suites Chicago-Midway Airport, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2008.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to the birthplace of jazz! Just two blocks from the French Quarter and Bourbon Street, Holiday Inn New Orleans-Downtown Superdome is your gateway to adventure in New Orleans. Explore nearby attractions like the National World War II Museum and the Audubon Aquarium and Zoo. Catch a game at Caesars Superdome and Smoothie King Center, or try your luck at Harrah’s Casino. We are also next to the Biomedical District, which includes the University Medical Center, VA Hospital, Tulane Medical Center, and LSU Health Sciences Center.
Host events in our versatile venues and enjoy amenities like our rooftop pool, fitness center, and free Wi-Fi. Savor delicious dining at our onsite restaurant, and unwind in our spacious guest rooms with stunning city views. At Holiday Inn New Orleans-Downtown Superdome, we provide the perfect blend of comfort and convenience for an unforgettable stay.
Room was clean and well stocked. Housekeeping was top notch. Hospitality was great.
Corporate
已发布 2025年5月19日
Hi,
We're thrilled to hear that you enjoyed your stay with us and found our rooms to be clean and well-stocked. Your kind words about our housekeeping team and hospitality are greatly appreciated. We strive to provide a top-notch experience for all our guests. We look forward to welcoming you back in the future.
Welcome to the Holiday Inn at the Boise Airport . Our Boise hotel is conveniently located close to I-84 and just five minutes from downtown Boise . Ask our friendly and knowledgeable staff about directions to Boise State University, Albertsons, Micron Technology, Gowen Field, the State Capital, Simplot and the Boise Centre on the Grove . We can also recommend many family area attractions such as the Zoo Boise, the Discovery Center, Idaho Central Arena, Ann Morrison Center for Performing Arts, Roaring Springs Water Park, Boise Centre on the Grove, Boise Towne Square Mall and the Boise Art Museum. Our Holiday Inn Boise Airport is centrally located within 45 minutes of skiing at Bogus Basin or downtown to enjoy the holiday events. Our all-suite hotel is 100% smoke free. This Boise Airport (BOI) hotel offers oversized guestrooms, a separate living area, two flat screen LCD televisions and complimentary in room safes. Our hotel is the perfect mix of contemporary design with luxury and function. The Holiday Inn Boise Airport has free high-speed Internet access throughout the hotel, restaurant open for breakfast and dinner, lounge, business center, a state-of-the-art Fitness Center, indoor pool and spa. The Holiday Inn Boise Airport has meeting rooms for meetings and banquets to 100 . The Holiday Inn at the Boise Airport is the perfect place for Business, Family and Group travelers!
This was most likely the worst sta at a HI. Construction going on in the lobby and throughout the hotel. Had I known it, I would have staid at the HI Express next door. No Shampoo in the shower, but there were two bottles of conditioner. A panel from somewhere below the nightstand fell off and skinned my ankle. Looked like it was supposed to cover up a hole in the wall with wiring behind it. I'm a HI club member since 1999 and will continue to stay at their hotels. This particular hotel does not deserven t be an HI hotel.
Corporate
已发布 2025年5月19日
Hello Dutch,
Thank you for your stay at the Holiday Inn Boise Airport, Idaho. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G. Case Manager IHG Hotels and Resorts Service
" Welcome to the new Hotel Indigo Pittsburgh East Liberty, a beautifully restored hotel incorporating the city’s historic culture. Nestled in Pittsburgh's revitalized east neighborhood, guests can easily explore some of the city’s most popular attractions, including the Carnegie Museum of Art, Phipps Conservatory and Botanical Gardens, Frick Art & Historical Center, and Heinz Chapel.
Pittsburgh is also home to several world-renowned medical centers, universities and major corporations, such as Carnegie Mellon University, the University of Pittsburgh, Google, Duolingo, Philips Respironics, the Software Engineering Institute, UPMC Shadyside, and UPMC Children's Hospital of Pittsburgh.
Each of the 135 spacious boutique rooms features complimentary Internet access, USB outlets, plush bedding and spa-inspired showers with Aveda products. Guests can also visit the 24-hour business center for any work-related needs and unwind after a busy day in our casual, yet sophisticated, restaurant and lounge.
"
Stay was terrible from start to finish. Incompetence at check in and check out! Hotel manager unresponsive! Doesn’t care and worst customer service I have ever experienced when traveling. WiFi spotty at best! Don’t ruin your time in Pittsburgh by staying here. No one here cares about you except for housekeeping supervisor. But if n person caring is not enough unfortunately. Hotel management not present on property at any time and still has not responded to my issues a week after check out!!??
Corporate
已发布 2025年5月19日
Hello Valued Guest,
Thank you for your stay at the Hotel Indigo Pittsburgh East Liberty, Pennsylvania. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G. Case Manager IHG Hotels and Resorts Service
We invite you to experience the Holiday Inn Express & Suites Natchez.
Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment.
Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group.
Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs.
The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
BED BUGS. started iching the next day on our way to Baton Rouge. Ended up in the ER New Orleans. The condition of the room was horrible. The pool was closed for 4 months prior to visit. We bought swimsuits and couldn't swim
Corporate
已发布 2025年5月19日
Hello Karen,
Thank you for your stay at the Holiday Inn Express & Suites Natchez South, Mississippi.
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G. Case Manager IHG Hotels and Resorts Service
The food quality was actually great. My server was also polite and attentive. However, the billing at the end of my meal was incorrect and I mentioned this to the staff. My dinner partner also pointed out the same thing. My observation was challenged and denied. This is enough for me to reconsider my future lodging needs. There are other fine hotels in the area that would fit my needs.
In the morning, the fresh fruit in the breakfast bar was a bit stale.
Additionally, upon arrival the elevators did not work due to a power outage. Later that evening, they started to work, but I was put on the 4th floor, and I had to go up by stairs. The Televisions in the room were inoperative the entire night.
My worst experience at this hotel since last year.
Corporate
已发布 2025年5月19日
Hello Daniel03,
Thank you for your stay at the Crowne Plaza Auburn Hills, Michigan. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G. Case Manager IHG Hotels and Resorts Service
Southern traditions and contemporary customs come together at the Hotel Indigo® Hattiesburg to create an energetic vibe that can be only found in Hub City. The hotel's industrial chic design gives a nod to the city's timber and railroad heritage, with light fixtures inspired by train tunnel lighting and upholstery details reminiscent of historic conductor uniforms. Steel bracing and yellow pine details tell the story of Hub City's past while modern décor touches and creative local collaborations point toward the city's future. We've partnered with local business, like local roaster GRIN Coffee who keeps our lobby buzzing 24/7. Each of the 100 uniquely designed rooms is guarded by its own golden eagle statue—the mascot of the University of Southern Mississippi—and are equipped with high-speed Internet and locally-sourced minibars.
I have stayed at this hotel several times since they opened and it has recently declined tremendously. The staff are well trained and treat their guests great. The decline pertains to their kitchen that instead of asking for a menu, you need to ask them what they do not have, and the list of items is typically long. Showers have shampoo, soap containers that are sometimes empty. Coffee cups in the room need to be washed before using and they do not always replace the coffee when staying multiple days.
Corporate
已发布 2025年5月19日
Hello David58,
Thank you for your stay at the Hotel Indigo Hattiesburg, Mississippi. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G. Case Manager IHG Hotels and Resorts Service
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
Hotel Indigo is our go-to hotel chain and this was our least favorite. Staff was friendly, location was good, but the room (and especially the bathroom) was in rough shape. The shower sprayed all over (even from the ceiling) and the shower pan didn’t drain. The flooring tiles were broken, too. We booked using IHG reward points. The bed was was comfortable and it was quiet so it was overall fine but we wouldn’t stay again
Corporate
已发布 2025年5月19日
Hello Steph,
Thank you for your stay at the Hotel Indigo London - Kensington, United Kingdom. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G. Case Manager IHG Hotels and Resorts Service