A stylish London hotel offering upscale dining, an indoor pool and a spa.
Crowne Plaza® London Docklands hotel offers stylish accommodation a six-minute walk from the ExCeL London exhibition centre. London City Airport is a 10-minute cab ride from the hotel. The O2 arena is 15 minutes away by the IFS Cloud Cable Car car over the Thames; Custom House Elizabeth Line station and Royal Victoria DLR station is only five minutes' walk away. From there, trains can whisk you to Canary Wharf in 15 minutes or to Bank station in the City in 25 minutes.
You can host conferences for up to 275 people in our eight flexible meeting rooms, with natural light, AV equipment and free Wi-Fi. There's a breakout area for networking, and our Crowne Plaza Meetings Director can manage all the little details.
After a busy day, you can swim a few lengths of the indoor pool, work up a sweat in the fully equipped gym or book a beauty treatment in the spa. If you have time, ride the IFS Cloud Cable Car over the river to check out The O2's buzzing bars and restaurants.
The airy Docklands Bar & Grill serves breakfast, as well as juicy steaks, burgers and international dishes for lunch and dinner. Enjoy views over the docks from the covered terrace. Relax with a glass of wine or a cocktail in our modern bar, or take it really easy and order from our 24-hour room-service menu.
I booked a room at the Intercontinental Hotel (IHG hotel) to attend a business event being held at the hotel. Upon check in I was told that there was an issue with the room availability and an Uber was to be arranged to take me on a 20 minute drive to the Crowne Plaza London Docklands (IHG hotel). *I had to consequently go back and forth between the two hotels on four 20 minute trips over the two days. *The Crowne Plaza is classified under a lower IHG category to the Intercontinental however I was charged the Intercontinental Hotel rate (Intercontinental = IHG Luxury whilst Crown Plaza = IHG Premium). *I was late to the first business event due to issues contacting the Intercontinental to arrange an Uber between hotels. *If I had known IHG were to cancel my Intercontinental room I would definitely had booked a closer hotel.
Overall the experience was not great and from the reaction of the Intercontinental staff it felt like this was standard practice. In future I would be cautious booking with IHG as I would not want to be inconvenienced like this again, especially if I was with my family. Once a booking is confirmed IHG should not be treating customers in this way. If there are no rooms the booking should be declined at the outset so the traveller can arrange a more convenient hotel in advance of the stay.
I had fed this back to IHG. However as no response was given I have submitted this review. I am unable to submit under the Intercontinental as my stay was recorded as being under the Crowne Plaza despite being charged by the Intercontinental.