Share TravellerT's profile
 
Facebook Twitter LinkedIn
 
 
TravellerT
 
 
 
TravellerT's stats
 
  • Review count
    1
  • Helpfulness votes
    1
  • First review
    12 March 2025
  • Last review
    12 March 2025
  • Featured reviews
    0
  • Average rating
    2
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
Stories
  • Story count
    0
  • Helpfulness votes
    0
  • First story
    None
  • Last story
    None
  • Featured stories
    0
 
Stories comments
  • Story comment count
    0
  • Helpfulness votes
    0
  • First story comment
    None
  • Last story comment
    None
  • Featured story comments
    0
 
 
TravellerT's Reviews
 
A stylish London hotel offering upscale dining, an indoor pool and a spa. Crowne Plaza® London Docklands hotel offers stylish accommodation a six-minute walk from the ExCeL London exhibition centre. London City Airport is a 10-minute cab ride from the hotel. The O2 arena is 15 minutes away by the IFS Cloud Cable Car car over the Thames; Custom House Elizabeth Line station and Royal Victoria DLR station is only five minutes' walk away. From there, trains can whisk you to Canary Wharf in 15 minutes or to Bank station in the City in 25 minutes. You can host conferences for up to 275 people in our eight flexible meeting rooms, with natural light, AV equipment and free Wi-Fi. There's a breakout area for networking, and our Crowne Plaza Meetings Director can manage all the little details. After a busy day, you can swim a few lengths of the indoor pool, work up a sweat in the fully equipped gym or book a beauty treatment in the spa. If you have time, ride the IFS Cloud Cable Car over the river to check out The O2's buzzing bars and restaurants. The airy Docklands Bar & Grill serves breakfast, as well as juicy steaks, burgers and international dishes for lunch and dinner. Enjoy views over the docks from the covered terrace. Relax with a glass of wine or a cocktail in our modern bar, or take it really easy and order from our 24-hour room-service menu.
 
Overbooked hotel
Overall Experience 
2.0 / 5
2.0 / 5
Posted12 March 2025
Customer avatar
By
fromLondon
Age:35-49
Traveler Type:Business
Check Out Date:2025-03-05
Reason for Visit:Business
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
I booked a room at the Intercontinental Hotel (IHG hotel) to attend a business event being held at the hotel.
Upon check in I was told that there was an issue with the room availability and an Uber was to be arranged to take me on a 20 minute drive to the Crowne Plaza London Docklands (IHG hotel).
*I had to consequently go back and forth between the two hotels on four 20 minute trips over the two days.
*The Crowne Plaza is classified under a lower IHG category to the Intercontinental however I was charged the Intercontinental Hotel rate (Intercontinental = IHG Luxury whilst Crown Plaza = IHG Premium).
*I was late to the first business event due to issues contacting the Intercontinental to arrange an Uber between hotels.
*If I had known IHG were to cancel my Intercontinental room I would definitely had booked a closer hotel.
Overall the experience was not great and from the reaction of the Intercontinental staff it felt like this was standard practice.
In future I would be cautious booking with IHG as I would not want to be inconvenienced like this again, especially if I was with my family.
Once a booking is confirmed IHG should not be treating customers in this way. If there are no rooms the booking should be declined at the outset so the traveller can arrange a more convenient hotel in advance of the stay.
I had fed this back to IHG. However as no response was given I have submitted this review.
I am unable to submit under the Intercontinental as my stay was recorded as being under the Crowne Plaza despite being charged by the Intercontinental.
Check Out Date:2025-03-05
Reason for Visit:Business
+1point
1of 1voted this as helpful.
 
TravellerT's Review Comments
 
TravellerT has not submitted comments on any reviews.
 
TravellerT's Questions
 
TravellerT has not submitted any questions.
 
TravellerT's Answers
 
TravellerT has not submitted any answers.
 
TravellerT's Stories
 
TravellerT has not submitted any stories.
 
TravellerT's Story Comments
 
TravellerT has not submitted comments on any stories.