The hotel is in a great location in Cleveland the valet makes it easy they were professional and treated my vehicle with respect they explained everything as it was my first time using valet they made me feel welcomed. The service desk ladies were amazing the gentleman that was there was quite intimidating he never smiled or greeted anyone so I was a little nervous asking questions when he was around! The cleaning crew were polite spoke little English but that didn’t matter…. We had fun the front desk greeted us every time we were in the lobby making sure we were okay and if we needed anything! I will definitely stay here again!