Check-in experience was not good and was very much lower level as compared to the standard experience I have had in other Crowne Plaza hotels.
The lady checked-in me was not really behaving in a welcoming way!! I had to ask for an upgrade and my request was declined immediately - despite in my other Crowne Plaza hotels I have never to request for the upgrade!! The welcome amenities wasn’t offered as per the standard IHG system for Platinum members …. I have not felt welcomed despite that room cleaning, breakfast and other experiences were good but the initial impression I have had at check-in changed my feeling during this stay.
Hope I don’t face the same experience again