Very frustrated with the shuttle. Asked when being dropped off at the airport how to get the shuttle back to the hotel. I was told just come down to the shuttle area where the shuttle comes every 20 minutes. After the shuttlel did not show up after 20+ minutes, I called the hotel only to find out for the first time that I need you to call the shuttle upon arrival. The miscommunication is frustrating and I ended up sitting out in the cold for a long time