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- Review comment count76599
- Helpfulness votes350
- First review commentFebruary 14, 2017
- Last review commentApril 24, 2025
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Corporate's Reviews
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Corporate's Review Comments
Guests Love this West Seneca, NY Hotel's Location Beautiful and convenient, the Staybridge Suites® Buffalo hotel's location meets the needs of every traveler. Resting on the eastern shore of Lake Erie, West Seneca provides access to entertainment, attractions and business opportunities for the hotel's guests. In Buffalo, top local companies like General Mills, General Motors, Ford, United Healthcare, Geico Insurance and Tesla aren't far away. Guests can take advantage of nearby Interstate 90 and the Buffalo/Niagara International Airport (BUF) for direct travel to their destinations. Leisure travelers find plenty to do in this stunning city. The beautiful Niagara Falls , a bucket list adventure for many, is just 30 miles away. The hotel is near both Key Bank Center , home of the Buffalo Sabres, and Highmark Stadium in Orchard Park, home of the Buffalo Bills . It's also just a few miles from the Erie County Fairgrounds and the Agricultural Center in Hamburg. For more entertainment options, guests can shop at Walden Galleria or McKinley Mall , or gamble at the Buffalo Creek Casino . The Staybridge Suites® Buffalo hotel's amenities are ideal for extended stay travelers. This all-suite hotel offers an indoor saltwater pool, complimentary laundry, and an on-site convenience store. Visit this highly rated hotel and experience all that western New York has to offer!
Overall
1 out of 5
Rooms smell like old cigarette smoke
By Cspeen
from Albany, ny
Very disappointed, my room had cigarette smoke smell, it made my daughter sick. The floor and couch were brown with dirt. There were cigarette burn holes on the floor and curtains.. My parents stayed across the hall and had the same experience. The rooms need to be updated. Do not stay at the hotel unless you like old grimy rooms and the smell of cigarettes and are willing to pay a premium for it.
Posted byCorporate
onJune 14, 2021
Dear Cspeen,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2016.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the smoke smell in the room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Extended Stay Hotel Near Helotes TX & Seaworld Welcome to the Candlewood Suites® San Antonio NW Near SeaWorld hotel, an all-suite hotel convenient to the most exciting attractions San Antonio offers. In a city known for its blend of cultures, you can enjoy everything from theme parks to Southwestern cuisine to historic sites, all are convenient with the hotel's location in northwest San Antonio, TX. Business travelers have a lot to love about this hotel's convenient location in San Antonio, TX. Midway between Lackland AFB and Camp Bullis, and close to area corporations including Valero Energy, the hotel's location lets them spend more time working and less time commuting. This all-suite hotel is a great choice for leisure travelers. Halfway between Six Flags Fiesta Texas and SeaWorld San Antonio, the hotel is also near the San Antonio Zoo and within an easy drive of downtown attractions such as the Alamo and the famous Riverwalk. Families appreciate the extra space to spread out in studio and one-bedroom suites. Whether you're looking for a place to work, a place to relax or both, you'll find everything you need in this extended stay San Antonio hotel's spacious suites. Enjoy free high-speed, wired and wireless Internet access throughout the hotel and a free, 24-hour guest laundry room. Work up a sweat in the 24-hour Fitness Center, and cool off with a dip in the outdoor pool. Begin planning your next trip to San Antonio today!
Overall1 out of 5
I never stayed there, and yet you charged my credit card!!
By I never stayed there, and
from tx
I never stayed there, and yet you charged my credit card!!
Posted byCorporate
onJune 14, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2016.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the unknown charge on your credit card. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
-3points
0of 3voted this comment as helpful.
East Amarillo Hotel Offers Convenient Location
Enjoy a comfortable stay at the Holiday Inn East Amarillo , located within 3 miles of Amarillo Rick Husband International Airport (AMA) . Our East Amarillo hotel's location off I-40 offers close proximity to businesses, area attractions, and the Amarillo Medical Center
Take the family for a day of fun at Wonderland Amusement Park , just 10 miles from our Amarillo hotel! In the mood for shopping, then Westgate Mall is your spot only 10 miles away. Amarillo offers attractions for nature lovers as well, such as Palo Duro Canyon State Park & Historic Route 66 . Want just a night out on the town? Visit Town Square ! This local favorite has everything from spas to an entertainment complex.
Lodging in our Amarillo Airport hotel while in town for business means you have an ideal location close to Bell Helicopter , Tyson Fresh Meats , and Pantex to name a few. BSA Health System, Northwest Texas Healthcare System, and Texas Tech University Health Sciences Center are also nearby. Our hotel has two meeting rooms totaling over 3,600 sq. ft. of space, offers wireless Internet access for your convenience and provides a 24-hour Business Center.
Enjoy Amarillo's Newest Full Service Hotel! You can indulge in in-room dining, or a night cap on our beautiful back patio. No matter who you are, we've got something to make you smile!
Overall1 out of 5
Updated hotel that is dirty
By SMichelle
from Missouri
We checked in late, the front staff were not friendly we were clearly a bother to them. The hotel is updated and could be nice but our room was filthy. I had to clean the dirt and hair out of the tub. The counters had not been wiped down and the bathroom floor was just gross. The room had not been vacuumed or wiped down in a while. There were 2 towels and washcloths for 3 adult guest when I called for more was told we could come down and get them, but they wouldn’t bring us any.
Posted byCorporate
onJune 14, 2021
Dear SMichelle,
Thank you for choosing Holiday Inn Amarillo East and for being our IHG Rewards member since 2018.
I would like to apologize for any inconvenience caused by the cleanliness in our room, and that extra towels were not delivered to your room. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Staybridge Suites® Louisville East. Whether it's business or leisure that brings you to Louisville, our accommodating staff is poised to help you take advantage of everything that our convenient location has to offer. We offer residential-style suites, complimentary daily breakfast buffet, complimentary light bites and happy hour 3 days week, and ample amenities to accommodate both short stays, or guests visiting for an extended period of time. We are just off Interstate 64 which allows for easy access to all areas of Louisville. Our Louisville hotel allows guests visiting for fun to take advantage of many nearby attractions. Families will love playing games at Activate Games or TopGolf. Enjoy authentic experiences including the Churchill Downs Museum, home of the Kentucky Derby or visit the Louisville Slugger Museum or Muhammad Ali Center. Explore the history of world-famous Kentucky Bourbon with a tour of the numerous distilleries including Angel’s Envy, Old Forester, Evan Williams and Michter’s or venture about an hour to Woodford Reserve and Maker’s Mark. Corporate guests rave about our location close to several area businesses including Papa John’s Corporate Headquarters, Greater Louisville Association of Realtors and Federal Bureau of Investigation's Regional office. We know that being on the road means balancing work with family and friends, and our staff will go out of our way to make your stay comfortable.
Overall2 out of 5
Eck
By Mark
from Dayton, OH
I wouldn't stay here.
It's not as nice as other Staybridges that we have been to, and the breakfast (told to be ready at 730) wasn't ready until we left after 9 (and was just Pop-Tarts). The desk person told us that a pipe broke (whatever, things happened), but then asked us if we wanted a room on that side of the hotel (?). Then the room smelled like cigarettes, and the soap dispenser hold was falling off the wall. The rest was honestly kind of dingy.
Posted byCorporate
onJune 15, 2021
Dear Mark,
Thank you for choosing Staybridge Suites Louisville-East, for being our IHG Rewards member since 2013 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by our breakfast not ready on time and the maintenance, as well as the smell of our room. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Come stay with us to experience our Texas hospitality! Enjoy our signature free hot breakfast again! Both business travelers and vacationers seeking hotels in Alice, Texas prefer the Holiday Inn Express® Hotel & Suites Alice, TX. Our hotel features comforts of home and the necessities of the office. A short drive from Corpus Christi, area airports, local attractions and influential corporations, it's truly the place to "Stay Smart" when visiting Alice, TX. The Business Center provides fax and print capabilities to help you prepare for a presentation in the boardroom or meeting room. Medical professionals appreciate the easy commute to Christus Spohn Hospital, and corporate guests can expect hassle-free travel to Halliburton and National Oilwell Varco. Those in town for leisure find plenty to do in Alice. The hotel's location near Tejano ROOTS Hall of Fame & Museum and South Texas Museum ensures that visitors are well-versed in local history by the time they leave. Exciting events like the Jim Wells County Fair are also held within five minutes of the hotel, and visitors can spend sunny days on the Alice Municipal Golf Course. From free high-speed, wired and Wi-Fi access to a delicious and free hot breakfast bar, this hotel welcomes guests by providing every imaginable comfort. There are plenty of outlets for recreation, too, with an outdoor pool, whirlpool and Fitness Center. Book today!
Overall2 out of 5
terrible customer service and bad room
By jcoliver
from Canyon lake, tx
When we( my 1 year old son and myself) arrived we waited 20 minutes at the front desk to get checked in Friday. When we went to the room and the room smelled of mildew. Did not think anything of it. Went to visitation and got something to eat. When we got back to the room the floor closest to the AC unit was soaked. I called to the front desk to see if we could change rooms as the smell of mildew was strong and could not have my 1 year old in the room. The lady at the front desk said she would call. She never called back so we went down to the first floor to see what was going on. She found another room for us to switch to. When I was leaving the front desk she made a comment of just leave the keys in there i will go check to see if there is an actual issue myself. She made it seem as i was lying... very unfriendly and lacked customer service skills.
Posted byCorporate
onJune 15, 2021
Dear Wildflowers3131,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2017 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the maintenance and the smell of mildew in our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Situated in a beautiful suburban setting, the Staybridge Suites® Miami Doral is just minutes from Miami International Airport, making the hotel a perfect choice for business & leisure travelers. We offer a “feels like home” experience with spacious suites & fully equipped kitchens to make your home-cooked meals.
Unpack & settle in with great amenities including free Wi-Fi access & Business Center. Our comfortable, modern boardroom seats up to 10 people. When it's time to relax, this Miami hotel is surrounded by the city's best attractions. Trump National Golf Resort, home to the legendary TPC Blue Monster, is just a few blocks away. For the more adventurous, don't miss a chance to explore the beautiful Everglades National Park. A short drive to the icon of Miami-South Beach and Ocean Drive.
We offer a warm, social and home-like environment as your home away from home. We will see you for our free hot breakfast buffet each morning and free Social Reception featuring light dinner and drinks every Monday, Tuesday & Wednesday. Catch a Heat game at Kaseya Center, a Panthers game in Sunrise, or just beat the heat in our outdoor pool! Call today and let us exceed your expectations.
Overall2 out of 5
Ongoing issues
By Cece
from Petersburg, VA
Booked a 2 bed suite and received a 1 bed suite The next morning the gentleman stated that he didn’t know if one was going to be available until after 3 despite check out time is 12 noon. Finally received a Double bed suite after threatening to go to another hotel. AC in the new room was broken in which maintenance made a temporary fix. Every washing machine in the guest laundry was out of order. After the third day i asked the hotel attendant was it going to be fixed anytime soon, she had no clue ithey were broken and advised me to go to another hotel to utilize its guest laundry. I had surgery and the main reason for choosing this hotel was laundry area which was a hige
Posted byCorporate
onJune 15, 2021
Dear Cece,
I appreciate you for sharing your review about your recent stay, and thank you for sharing your experience with me.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for your check in experience and that our laundry was not working. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Three Rivers Hotel's Accommodations are Top-Notch Welcome to the Holiday Inn Express® hotel in Three Rivers! Lodging with us means that you are conveniently located right off US Highway 131 and only 15 miles north of Interstate 80-90. In addition, our sleek and modern interior and cozy amenities will have you feeling right at home, making for an unforgettable experience. Among hotels in Three Rivers, MI, we provide top-quality amenities for business guests, including a meeting space that can accommodate up to 20 people and complimentary high-speed, wireless Internet access throughout the entire hotel. Companies such as American Axle, Armstrong International, Three Rivers Health, and International Paper are also within minutes of our hotel's location. Visiting Three Rivers, MI allows leisure guests to experience a variety of outdoor attractions, such as picturesque wineries, bountiful orchards and the beautiful Indiana Amish country . Additionally, guests can spend the afternoon skiing at Swiss Valley Ski Area or playing the challenging greens at Pineview Golf Course. While lodging with us, feel free to take advantage of amenities like the indoor, heated pool and a well-equipped fitness center during your free time. Additionally, the complimentary Express Start Breakfast Bar's hot items, such as sausage, bacon, scrambled eggs and signature cinnamon rolls, provides a perfect start to every day you stay with us.
Overall2 out of 5
Poor cleanliness
By Jeni G
from Cincinnati
Very dirty and many items didn’t work -phone etc. internet would never connect.
Posted byCorporate
onJune 15, 2021
Dear Jeni G,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2007.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room and the internet connectivity. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Holiday Inn Chattanooga - Hamilton Place
Located just off Interstate 75 at Exit 5. Holiday Inn Chattanooga at Hamilton Place is only 4 miles from CHA, Lovell Field Airport. Downtown Chattanooga is only 8 miles away and all major attractions such as The Tennessee Aquarium, IMAX Theater, Creative Discovery Museum, Hunter Museum, Bluff View Art District, Southern Belle Riverboat, and Lookout Mountain with Military Battle Fields a short drive away. The sporting fields, Camp Jordan and Summit of Softball are close by and less than half mile from Hamilton Place Mall with over 100 dining establishments. Our spacious 137 guest rooms and suites offer 35 inch flat screen TV s, work desk, Keurig coffee/tea makers and microwaves and 24-hour fitness center. The hotel is situated only minutes to Volkswagen, Gestamp, Amazon, Plastic Ominum. We offer complimentary parking and WIFI throughout the hotel and 2,000 square feet of socially distant meeting space.
Overall3 out of 5
Room only partially cleaned.
By Linda
from Guntersville,AL
We have stayed at this particular Holiday Inn on several other occasions and everything was fine. This time however, not so much. the bed was sloppily made and there was a large quantity of what appeared to be food crumbs scattered across the floor. We called the desk and they said that they would send someone to clean the carpet. They did also offer to move us to a different room, which we declined. Close to an hour later someone did show up with a vacuum cleaner and explained that the regular cleaning crew had gone for the day. He was very nice, but the vacuum cleaner he had looked like it was built in the last century, and when it was running it blew dust that smelled like wet dog. Other than that, everything was okay, except for the occasional banging on the floor from the room above us.
Posted byCorporate
onJune 15, 2021
Dear Linda,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2018.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room and that the bed was sloppily made. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to avid hotel Madison - Huntsville West in Madison, AL. Conveniently located off I-565, we’re just three miles from Huntsville International Airport and close to attractions like the Von Braun Center, Huntsville Botanical Garden, Rocket City Trash Pandas, Bridge Street Town Centre, and the U.S. Space and Rocket Center, making us ideal for both business and leisure travelers.
At avid hotels, we focus on what matters. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Our 24-hour market has daily essentials, and our free grab-and-go breakfast offers a variety of options to start your day right.
Welcome to avid hotels, where we focus on the essentials that make a difference. Enjoy your stay at avid hotel Madison - Huntsville West.
Overall1 out of 5
Great staff, great facility
By JIM58
from AL
The room was comfortable, clean, the staff was friendly and professional and went me out of the way to make me feel at home.
Posted byCorporate
onJune 16, 2021
Dear JIM58,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2007.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the sleeping quality in our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Mishawaka Candlewood Suites ! Built in 2017, you will enjoy spacious suites, each boasting fully stocked kitchens including full-sized refrigerators, oversized reclining chairs, and work desk area. We are ready for you to move in and be yourself; allowing flexibility with a 24-hour free laundry facility, Candlewood Gym, business center and Candlewood Cupboard. Keeping privacy in mind with weekly scheduled housekeeping services and keeping you connected with free Wi-Fi throughout the hotel. You will also find items in our Lending Locker to make you feel right at home, such as additional small kitchen appliances, DVD movies, board games and business supplies. We are happy to welcome your pets as well! We hope you will take time to enjoy yourself at our gazebo and grill area.
Whether you are here for work at one of the nearby businesses, such as SF Motors or visiting a loved one at the nearby St. Joseph's Hospital, we know you will enjoy our convenient location. Only 4 miles from the University of Notre Dame and the heart of downtown South Bend. We are conveniently located near the 80/90 toll road and accessible via US-20. Once here you will enjoy major shopping and dining options just minutes from our doorstep. Enjoy shopping at it's best within Simon's University Park Mall or enjoying a meal at Ruth Chris Steakhouse or Portillo's. You will not regret choosing the Mishawaka Candlewood Suites to be your home away from home .
Overall1 out of 5
Very Dissatisfied
By Steph123
When I arrived there wasn’t a room for my family. We had booked the room in February. After finding a room for us we discovered the room was extremely dirty. The bathroom had hair on the floor, trash in the garbage, the kitchen floors were sticky and disgusting, the pull out couch I wouldn’t have let my dog sleep on let alone my children. The second room was at least better but smelled the entire time we were there. No one gave us clean towels are emptied our garbage. We were there 3 nights and 4 days. I have never had the worst experience at an IHG hotel. I will never stay there again.
Posted byCorporate
onJune 16, 2021
Dear Steph123,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2013 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room and that no clean towels were delivered to your room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.