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    February 14, 2017
  • Last review comment
    April 24, 2025
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Corporate's Review Comments
 
Welcome to Candlewood Suites Austin-Round Rock in Round Rock, Texas, your home away from home. Our long-term stay hotel is conveniently located on I-35. Our pet-friendly hotel is minutes from attractions such as Kalahari Resorts & Conventions, Round Rock Premium Outlets, and Dell Diamond. Check out nearby local restaurants such as Bluebonnet Beer Company and Round Rock Donuts. If you are traveling on business, enjoy our hotel’s proximity to businesses such as Dell Technologies. With our comfortable suites, free self-service laundry, and 24-hour market, our hotel in Round Rock, Texas, is designed for your relaxation and convenience. Stay as long as you like at Candlewood Suites Austin-Round Rock.
 
Overall
3 out of 5
3 out of 5
Good Rooms, Good Value
By Benenaiah
This Candlewood hotel has good rooms for a good value compared to other hotels in the Round Rock, TX area. This is also a great hotel location if you plan to enjoy live music in downtown Round Rock, TX within walking distance from the hotel.
Customer avatar
Posted by
onJune 22, 2021
Dear Benenaiah,
Thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards member since 2011 and for attaining Platinum Elite status.
I am very happy that the location of our hotel and the cleanliness of our rooms met your expectations. We strive to provide the best possible service and experience, and it is always great to hear from our valued guests on how we are doing. Once again, thank you for choosing to stay with us.
We would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
History meets luxury at Deadwood Mountain Grand, a Holiday Inn Resort! Our 98 room resort features the finest rooms and suites in the heart of historic downtown Deadwood , including many with fireplaces and balconies that overlook historic Deadwood! -Park! For free in our 250 stall garage. -Play! In Deadwood's most modern and exciting casino. -Rock! In our large but intimate theater that has featured everyone from Willie Nelson to Florida Georgia Line! -Vacation! Deadwood Mountain Grand is less than an hour's drive from Mt. Rushmore National Monument, Badland's National Park, Custer State Park and a ninety-minute drive from Badland's National Park. Deadwood Mountain Grand IS a destination within a destination and offers a perfect marriage for the family traveler and entertainment minded traveler. - Deadwood Mountain Grand also features three on-site eateries, a sports bar, live music and exciting new games and perks including live roulette and craps! Come see what's happening at Deadwood Mountain Grand!
 
Overall
3 out of 5
3 out of 5
Room
By Martha2017 from Illinois
Our room had a nice view but the housekeeping service for our 5 night room stay was marginal to nonexistent. We found food on the floor from the last guest who was in the room. It made us wonder the overall cleanliness of the room.
Customer avatar
Posted by
onJune 22, 2021
Dear Martha2017,
Thank you for choosing Holiday Inn Deadwood Mountain Grand, for being our IHG Rewards member since 2015 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by the cleanliness in our room and the service provided by our housekeeping. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
With its rich legacy and grand architecture, the InterContinental Mark Hopkins San Francisco is a beloved landmark at the crest of celebrated Nob Hill. Voted "The Best 5 Hotels in San Francisco" by Travel + Leisure, our historic charm, modern services, amenities, and breathtaking views make this premier San Francisco hotel one of the city's most sought-after destinations for meetings, weddings, and Bay Area exploring.
 
Overall
3 out of 5
3 out of 5
BREAKFAST SERVICE AT THE NOB HILL CLUB
By DUNCAN from STOCKTON, CA
I had ordered the Avocado Toast and the Bread got soggy from the Aioli. It also had too much Radish. They should add a 6-minute Egg or a Poached Egg on top; add Garlic and Olive Oil to the Mashed Avocado Mixture. Overall, the dish was soggy, bland and boring.
When I just sat down on my table, I had previously ordered Coffee with Cream and 1 Sugar Sweetener. I never got it until I had to ask for it again from the Waiter. And when I received it, the Waiter neglected to bring the Cream and the Sugar Sweetener, that I had to ask for it again. Then on top of that, he neglected to give me a teaspoon to stir the coffee, He later asked me how my Breakfast was - but didn't ask me at the Table. But rather, he yelled across the room, probably because there was no one else in the restaurant. But regardless, I felt like I was having Breakfast at your local Denny's. Despite giving him a 20% tip, the value was not worth it based on the poor service I received. They need to re-train the Staff with proper service and dining etiquette.
Customer avatar
Posted by
onJune 22, 2021
Dear Duncan,
Thank you for choosing Intercontinental Mark Hopkins San Francisco and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the service and the quality in our restaurant. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Experience Galveston's Premier Beachfront Destination Welcome to your personal island paradise, the Holiday Inn® Resort Galveston On the Beach. Located on the Gulf of Mexico, and an integral part of San Luis Resort Spa & Conference Center, this hotel provides genuine, attentive service and all the extras patrons need for a terrific trip to Galveston. Those seeking hotels on the beach for vacations or business ventures have found their match! You will find yourself only steps away from the island's famous Pleasure Pier and moments away from The Strand; Moody Gardens, and the Galveston Harbor. Corporate travelers looking for a beachfront hotel in Galveston, Texas, here is your home away from home. There is event space on site to accommodate retreats or conferences of up to 200. Sales professionals are available to ensure smooth logistics. Catering is available and free Wi-Fi access is provided. So, start planning your escape to Galveston, TX today. Our hotel's amenities help make your experience a memorable one. The pristine Gulf Coast awaits you!
 
Overall
3 out of 5
3 out of 5
Room
By Kelly from Texas
The room was clean and had a balcony. The air condition worked great. The hotel management restricted patrons right to choose.
Customer avatar
Posted by
onJune 22, 2021
Dear Kelly,

Thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards member since 2019 and for attaining Gold Elite status.

I am very happy that the cleanliness and comfort of our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about the service of our staff, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A Modern Midtown Manhattan Hotel near Penn Station. Welcome to the brand new Crowne Plaza Midtown Manhattan! We are committed to providing a legendarily personable guest experience unlike any other in hospitality today and take immense pride in ensuring your experience with us here in the greatest city in the world is an unforgettable one. Our state of the art amenities include spacious spa like showers, spacious bathroom and guest rooms which are amongst the largest per square footage in Manhattan paired with a heavenly sleep experience, a best in class workout studio and much more! Your Manhattan escape is our passion and we look forward to your arrival! Our Hudson Yards hotel is less than 5 minutes walking from Penn Station, with easy access to all metro subway lines and a short walk to major attractions and corporate offices. We're also a short walk from the Javits Center and the newly transformed High Line public park.
 
Overall
3 out of 5
3 out of 5
Not a four star hotel
By JennBubbs from California
I was surprise when I arrived to see that this was considered a four star hotel in Manhattan. The room was so small. Not fully clean. Rude room service when asking for clean towels which had TAPE and some hair on it. The sheets on the bed felt cheap and worn. You can wear and tear. Had to put my clean t shirt on the bed to sleep on cause I didn’t trust the quality of the bed. The curtains for the windows were stained and torn. Best short way to describe this hotel is that it felt like a motel. For the price I paid was not worth it.
Customer avatar
Posted by
onJune 22, 2021
Dear JennBubbs,

Thank you for sharing your impressions of your recent stay with us and for being one of our newest IHG Rewards members.

I would like to apologize for any inconvenience caused by the service of our staff and the cleanliness as well as the comfort of our room. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express & Suites Dallas Market Center - Love Field. Our location is ideal for business and leisure travel with easy access to our hotel off John W. Carpenter Freeway (Hwy. 183) and North Stemmons Freeway (I-35E) and just 6 miles from Dallas Love Field Airport and 15 minutes from DFW International Airport. If you're visiting historic Downtown Dallas, no problem as we are 6 miles away. Our prime location is situated within minutes of the Dallas Medical / Market Center Districts and everything that's exciting in DFW. For our business travelers enjoy our state of art technology with free Wi-Fi and free parking daily. Need to hold a small meeting, no problem as we have you covered with our Trinity River Boardroom which can accommodate up to 20 people. Leisure travelers can feel at home while you enjoy sites and activities such as pro sports with the Dallas Cowboys, Texas Rangers, Dallas Mavericks, and Dallas Stars. Or maybe a visit to The Sixth Floor Museum at Dealey Plaza and a stroll around Historic Downtown Dallas and West End. Start your day with complimentary Express Start Hot Breakfast to get your juices flowing or a quick workout in our Fitness Center or relax in the sun in outdoor pool and patio area. We have an outstanding attentive staff ready to help make your stay as comfortable and productive as possible. It is our desire that you make us your “go-to” hotel. Book your stay today – we would love to have you!
 
Overall
3 out of 5
3 out of 5
my survey review
By natasha from bakersfield ca
I wish the hotel had a better breakfast. had a better selection of items at the shop.
Customer avatar
Posted by
onJune 22, 2021
Dear Natasha,

Thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards member since 2017 and for attaining Platinum Elite status.

I am very happy that the service of our staff and the cleanliness in our hotel met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about our breakfast, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Clear Spring! The Holiday Inn Express in Clear Spring, Maryland is just as restful as home, but better, in a location that makes it easy to travel; our hotel is located near Interstate 70 near the Hagerstown Speedway . We are also near: Fort Frederick State Park, Hagerstown, Antietam National Battlefield and Whitetail Ski Resort & Golf Resort . The Holiday Inn Express offers a simply stylish sanctuary inspired by nature to refresh and relax. You can take care of business needs with access to a meeting room and copy and fax services or relax in the indoor heated pool . Additional hotel amenities include: free hot breakfast, free WiFi, free coffee 24 hours a day, guest laundry facilities, and exercise room . Our affordable hotel offers warm, modern design elements in our guest room that will let you rest and unwind. Room amenities include flat-screen TVs, hairdryers, Keurig coffee makers, irons and iron boards, microwaves, and refrigerators . The Holiday Inn express comes together in an environment that's uplifting by design - to put a smile on your face and a spring in your step. Holiday Inn Express in Clear Spring is the perfect location for any guest. Book now!
 
Overall
3 out of 5
3 out of 5
Comfortable bed. Dirty bathroom.
By MDKRN2007 from WV
Check-in was quick, but staff was less than friendly and basically just handed us a key without speaking. We arrived late and room seemed fine. Area was quiet and easy to locate hotel off interstate. Bed was comfortable. We only quickly used the restroom and went straight to bed after check-in. The next morning as we were preparing to shower, we noticed several long, black hairs in the shower floor and on the shower ledge. These were NOT ours, as we had not even opened the shower door the night before. The entryway and bathroom floor was sticky to the point that we had to wear shoes in the room and even those would stick and then "peel off" the floor as we stepped. We did not participate in breakfast - there were entirely too many unmasked people crammed in the small area for us to be comfortable to eat there. We alerted the check out desk of the issues and see seemed surprised, but unbothered by the complaint. We won't be returning.
Customer avatar
Posted by
onJune 22, 2021
Dear MDKRN2007,

Thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards member since 2015 and for attaining Spire Elite status.

I am very happy that your check in was quick and that our bed was comfortable. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about the service of our staff and the cleanliness in our bathroom, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Elite IHG Award Winning Hotel near Susquehanna and Bucknell University Welcome to the Award-winning Holiday Inn Express & Suites of Selinsgrove PA. We are located just down the road from Susquehanna University, Bucknell University, and the Monroe Marketplace. We welcome students, their families, and the facility of both Universities. For those sports fans, we are located near both the Selinsgrove Speedway and the Beaver Springs Dragway , as well as the nearby ASA Softball Complex. If you are looking for some adventures with your families, make sure you visit Knoebels Amusement Resort which is located less than 25 miles away from our hotel. Or maybe your adventures are in Animals, which then you should go visit Lake Tobias Wildlife Park , and ride through the Safari or visit Clyde Peeling Reptiland , and visit the petting zoo. At the Holiday Inn Express & Suites , we have many accommodations that we offer our guest, from Free Wi-Fi, Parking and Breakfast, and If you’re looking to keep your Exercise routine going, make sure you check out our 24-hour fitness center. Each of our guest rooms are equipped with 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers.
 
Overall
3 out of 5
3 out of 5
Bed
By Cooky from Boynton Beach, FL
Wonderful feeling and comfortable bed with pillows! I slept well!
Customer avatar
Posted by
onJune 22, 2021
Dear Cooky,
Thank you for sharing your impressions of your recent stay with us and for being our IHG Rewards member since 1994.
I am very happy to hear that the service of our staff met your expectations, our beds were comfortable and that our pillows were good. We strive to provide the best possible service and experience, and it is always great to hear from our valued guests on how we are doing. Once again, thank you for choosing to stay with us.
We would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Quality and Convenience at One of the Best Hotels in Greenville, TX Located just over 50-miles northeast of Dallas, TX, Greenville is a bustling city with a lot to offer. Once a cotton industry hub, the city is now a busy industrial center. The Holiday Inn Express® Hotel & Suites Greenville is conveniently located two miles from the heart of the city, just off Interstate 30. Take a walking tour of downtown, relax at one of the many parks or go beyond the city limits for some outdoor recreation. Our Greenville hotel is within 40 miles of five major lakes, and fishing, boating and swimming are fun ways to spend a hot Texas day. If you prefer to golf when staying in hotels in Greenville, TX, there are several great courses nearby from which to choose. If you're in town doing business at companies like L-3 Harris Communications, Boeing, Raytheon, or at nearby Texas A&M University - Commerce , our Greenville, Texas hotel's friendly staff is ready to attend to your needs. For last minute work, the business center is open 24-hours. With an outdoor pool, 24-hour fitness center and a complimentary breakfast bar, complete with signature cinnamon rolls and hot coffee, the Holiday Inn Express® Hotel & Suites Greenville is among the most convenient and comfortable Greenville, Texas hotels. Make your reservations today at our Greenville hotel to enjoy great deals.
 
Overall
3 out of 5
3 out of 5
Alright not great!
By Ashy from Mount pleasant, tx
Not so great! Room seemed outdated and there was a lot of things broken.
Customer avatar
Posted by
onJune 22, 2021
Dear Ashy,
Thank you for choosing Holiday Inn Express Greenville and for being one of our newest IHG Rewards members.
I would like to apologize for any inconvenience caused by the maintenance of our room and that it seemed to be outdated. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel Indigo® Savannah Historic District is the perfect destination for your Savannah experience, steps from City Market, Forsyth Park, Ellis Square, River Street and more than 150 restaurants and bars. Like our Spanish-moss-draped city herself, our hotel is the perfect mix of old and new featuring a historic building with authentic suites along with modern rooms, gathering spaces and amenities that every visitor will love. Known to locals as the "Grand Lady on the Bay", our building was once 19th-century mega-merchant Simon Guckenheimer's dry goods storage house, which was filled with everything the South made best, from tobacco to canned peaches. The 1940's and '50s brought a grocery store with the city's first true coffeehouse. Now, the Grand Lady stands as a charming boutique hotel with modern style in the vibrant Ellis Square that reflects the essence of Savannah's renowned Historic District. Guests enjoy our acclaimed location in the heart of it all, along with true Southern hospitality. After a delicious breakfast or cocktail at our lobby bar, immerse yourself in our neighborhood's rich culture at City Market, located next door. Then embark on one of the tours Savannah has to offer with several iconic squares located steps from our door. Make your way down cobblestone paths to famous River Street, where you can watch ships enter and exit the harbor while savoring Southern comfort food. Hotel Indigo sets the stage for a remarkable Savannah stay!
 
Overall
1 out of 5
1 out of 5
Dirty and in disrepair
By MiWI
The Hotel Indigo brand should be stripped from this location. The rooms are dirty and in disrepair. Water stains on the ceiling, curtains torn off the rods, mold in the bathroom and no amenities stocked. It’s very clear they are having housekeeping issues and at best there is a wipe down and change of sheets (hopefully) happening. The front desk staff was nice, but the lobby itself is much like the rooms and is in disrepair. For Hotel Indigo brand you expect a decent quality, but this is below a roadside motel. Wouldn’t recommend it to my worse enemy.
Customer avatar
Posted by
onJune 24, 2021
Dear MiWI,
Thank you for choosing Hotel Indigo Savannah Historic District and for being our IHG Rewards member since 2019.
I would like to apologize for any inconvenience caused by the cleanliness and maintenance of our hotel. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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