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    February 14, 2017
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    April 25, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
The Holiday Inn Express & Suites Mobile - University Area is conveniently located next to the University of South Alabama’s campus in beautiful Mobile, Alabama. Our hotel is directly across the street from the Mitchell Center and Stanky Field. The hotel is less than 2 miles from the Mobile Tennis Center and Mobile Museum of Art and only minutes away from the Mobile Regional Airport (MOB), Providence Hospital, and Springhill College. Guests may also enjoy several dining options within walking distance of the Hotel including Mellow Mushroom, Chicken Salad Chick, Voodoo Wing Shop, Hibachi Express and Insomnia Cookies. Our 100% smoke free hotel offers easy access to many local attractions including the USS Alabama Battleship, Exploreum Science Center, and the Mobile Historic District. Make plans to explore Bellingrath Gardens, play a round of golf at the Robert Trent Jones Golf Trail at Magnolia Grove, and catch a Jags game at the University of South Alabama. When it comes to service, we at the Holiday Inn Express & Suites Mobile – University Area know that the extra perks are what make your stay unforgettable. That is why we offer a plethora of amenities including a relaxing outdoor saltwater pool, 24-hour Fitness Center, Business Center and a free Express Start Breakfast Bar. We look forward to seeing you soon!
 
Overall
1 out of 5
1 out of 5
Not clean.
By 3642186
Complained, general manager said I should not have stayed there. I agreed.
Customer avatar
Posted by
onJuly 1, 2021
Dear 3642186,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness and comfort of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Columbus, Ft. Moore invites you to discover the rich history and culture our city has to offer. Stationed off of the I 185 interstate and U.S. Highway 280. Offering accommodation to military, business and leisure travelers allowing them to enjoy all the comforts of home and office. Ideally located near the Lindsey Creek Visitors Center, National Infantry Museum, Columbus Civic Center, and the South Commons Sport Complex. Convenient to the Columbus Trade Center and our historic district. Enjoy the attractions our city has to offer including the Coca Cola Space Science Center, Callaway Gardens, and Historic Westville. Central to the Chattahoochee Riverwalk, guest may take the opportunity to visit RushSouth Whitewater Park; offering kayak tours & classes, ziplining, lazy river, and so much more. Explore the chronicles of our fighting men and women and stop by the National Civil War Museum. Accommodations include spacious suites, deluxe rooms and a variety of amenities including a 24-hour Business Center, Fitness Center, and guest laundry. Seasonal outdoor pool and grill area are available for some backyard fun. Puppy Park with outdoor seating is accessible on-site for those traveling with a furry friend or ADA compliant service animal. Complementary hot breakfast served daily, with extended weekend hours, includes egg and meat options, QuickCakes pancakes, biscuits, muffins, our signature cinnamon rolls and more.
 
Overall
2 out of 5
2 out of 5
dirty sheets and noisy room
By Suezy from Wisonsin
We had to move rooms 3 times. The first room was too smoky, in the second room the sheets had not been changed, crumpled and full of long black hair. So we had to request and change our sheets. After that , we couldn't sleep, way too noisy - it was on the highway and cars and motorcycles revved all night keeping us up. Even the AC was too noisy to drown it out. We requested a new room the next morning on the back side for the second night which they accommodated. Why they don't automatically put people in the back when possible is beyond me on such a noisy road. Front desk clerks were helpful and apologetic but these issues are avoidable. Dirty sheets are disgusting and the bathroom had plenty of hair left behind too. We are not overly picky people who usually don't complain but this was ridiculous. Breakfast was pretty lame too, cereal and pastries, nothing hot and fresh. Would not stay here again.
Customer avatar
Posted by
onJuly 1, 2021
Dear Suezy,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2017.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness and sleeping quality in our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express and Staybridge Suites Houston-Galleria Area. Elevated comfort meets convenience at this 14-story hotel in the center of Space City. Two incredible brands located in the same building. Located off West Loop-610 at Westheimer, with easy access to US Highways 59/I-69 and I-10, stay just minutes from several local destinations, including the Texas Medical Center, Uptown/Galleria Mall, Memorial Park and Golf Course, Toyota Center, Minute Maid Park, NRG Stadium Complex and Museum District. Whether you’re watching your favorite sports teams or traveling for a workcation, find everything you need to relax, recharge and jumpstart your productivity. Enjoy the free Express Start™ Breakfast Bar each morning, along with complimentary WiFi, state-of-the-art fitness center and 24-hour business center. Unwind at our rooftop heated pool and stop by the Lobby Bar, open 7 days a week. Want more? Join our IGH One Rewards program for special member benefits. Hosting an event? From board meetings to wedding rooms, we have 1,450 sq. feet of flexible event space to bring your event to life. Ask us about our onsite meeting and event support.
 
Overall
2 out of 5
2 out of 5
Front desk incompetent
By AmyC
Train your staff better on customer service. Had to call 3 times and wait over an hour for someone to come fix the tv. I finally asked for a room change and keys didn’t work parking garage. Had to return to the front desk 2 different times to have keys finally programmed right.
Customer avatar
Posted by
onJuly 1, 2021
Dear AmyC,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2019 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the service of our staff and that the keys you received did not work. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the variety of our breakfast choices was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
This Redding Hotel is Near the Shasta Cascade Region. The Holiday Inn® Hotel and Convention Center Redding, is centrally located within Shasta County businesses and attractions, offering the perfect location for corporate and leisure travelers alike. Our hotel offers free high-speed, wireless internet access, which is available throughout the hotel's property, including all our meeting rooms. The hotel has a little over 8,000 square feet of customizable event and meeting space. While in Redding enjoy a great meal at the hotel restaurant and lounge. Other amenities include an elevator, business center, guest laundry, fitness center, and the outdoor pool and spa. We hope to see you soon.
 
Overall
2 out of 5
2 out of 5
Air
By Ggck from CaGgck
The a/c in our room was so loud we were unable to get a good night's sleep
Customer avatar
Posted by
onJuly 1, 2021
Dear Ggck,
Thank you for choosing Holiday Inn Redding and for sharing your experience with me.
I would like to apologize for any inconvenience caused by the sleeping quality in our room due to the loud air conditioning. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Comfort meets convenience at avid™ Hotel Nashville South – Smyrna. Redefining hotel essentials, our Nashville hotel offers modern guestrooms with premium, pillow-top mattresses, mini refrigerators, and free Wi-Fi. Wake up to a complimentary breakfast and stay active in our extensive 24/7 fitness center. Unwind with local beverages and delicious snacks for sale in our Market. We are just 20 miles from downtown Nashville, Bridgestone Arena, Nissan Stadium, and Jeff Cuss Memorial for sports and entertainment. We’re also near Nissan Smyrna Assembly Plant, Taylor Farms, and Bridgestone/Firestone Inc. We’re also a short drive to Nashville International Airport and Middle Tennessee State University. Savor local restaurants and enjoy your stay in Music City.
 
Overall
3 out of 5
3 out of 5
Super clean
By Ballmom from FL
This location was beyond clean, the only thing I would say was an issue was the lack of amenities at the location. No pool, no fridge or microwave in the room, which when traveling for a lengthy period was challenging. Overall the staff was amazing and the location was perfect
Customer avatar
Posted by
onJuly 5, 2021
Dear Ballmom,

Thank you for sharing your impressions of your recent stay with us and for being our IHG Rewards member since 2020.

I am very happy that the cleanliness, the comfort and the sleeping quality in our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about the lack of amenities, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn St. Louis - Forest Park
Holiday Inn St. Louis - Forest Park
Welcome to the Holiday Inn St. Louis - Forest Park! A perfect location, the Holiday Inn St. Louis Forest Park is ideally located next to Forest Park and the Saint Louis Zoo. The hotel features cozy guest rooms, flat screen HDTVs, contemporary lobby and modern restaurant and bar. On vacation and looking for hotels near St. Louis and Forest Park Look no further! We're just one mile from the St. Louis Zoo where you can enjoy an entire day of activities for free. Other nearby complimentary attractions includes Science Center, History Museum, and Art Museum. We're also just a quick drive from Busch Stadium - the home of the St. Louis Cardinals, Missouri Botanical Gardens, and Enterprise Center - the home of the St. Louis Blues! If business brings you to Forest Park St. Louis area, our hotel's location and convenient amenities are designed for you. We are near both Clayton Business District and Downtown St. Louis. Our hotel also features a complimentary, 24 business center. Whether a business trip or vacation brings you to St. Louis Missouri, our hotels free high speed wireless Internet access keeps you connected. Start your day with an affordable breakfast in The Forest Park Cafe. Later burn calories in the fitness center or take a dip in the outdoor oversized swimming pool. If you are looking for an accommodating stay in St. Louis, our hotels staff offers quality service and a name you can trust.
 
Overall
1 out of 5
1 out of 5
Worst stay
By Lbow9 from Il
Room had bug in picture frame, cigarette buds left on balcony, musty smell, room wouldn't cool, fridge and coffee maker didn't work, floor smelled like weed.
Customer avatar
Posted by
onJuly 5, 2021
Dear Lbow9,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for our breakfast. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our Staybridge Suites Little Rock - Medical Center team invites you to stay with us and experience all the unique amenities that makes our all-suites hotel stand out among the rest! Located in the heart of Little Rock, we are the closest hotel to Little Rock's most prestigious hospitals and right around the corner to several local restaurants such as The Root Cafe, Pressed Waffle Co., and Bread Cheese Wine. Featuring fully equipped kitchens in every room, onsite complimentary laundry facility, evening socials, and a daily hot breakfast provided - you can sit back, relax, and feel right at home throughout your stay! With our hotel being pet friendly, don't forget your furry friend too!
 
Overall
3 out of 5
3 out of 5
Filthy breakfast area
By Schodack Family from Little Rock , AR
By 8am most of the food from the breakfast was gone, and not replenished. The are the did have small amounts of food appeared dirty. In summary, there was no one caring for the breakfast area
Customer avatar
Posted by
onJuly 5, 2021
Dear Schodack Family,
I appreciate you for sharing your review about your recent stay. Thank you also for being one of our IHG Rewards members since 2010 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service at our breakfast. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Situated east of the mighty Hudson River, the Holiday Inn Express & Suites East Greenbush (Albany-Skyline) is the perfect choice for your next trip to the capital city. A captivating view of the Hudson River Valley and the Albany Skyline can be seen from this beautiful hotel in Albany, NY, which is conveniently located off I-90. Corporate travelers appreciate how close our hotel is to area companies like Regeneron Pharmaceuticals, NYISO, and the RPI Tech Park. We are also just minutes from downtown Albany, the State Capitol building, and legislative offices. Our guests stay productive with free high-speed Internet access and a Business Center. With 1,200 sq ft of flexible space, our hotel is the perfect place to host your next meeting. You can easily explore the Albany area from our hotel's location in Rensselaer. We are just minutes from popular attractions such as Empire State Plaza, Times Union Center, USS Slater and the New York State Museum. The bustling entertainment and shopping district of Lark Street is just a short drive from here. We go beyond other Albany area hotels to provide our guests with the best in comfort and convenience. Take advantage of our great amenities, including an indoor pool, free breakfast buffet, Fitness Center and gift shop.
 
Overall
3 out of 5
3 out of 5
IHG Really dropped the ball on our reservation
By mfarnand from Albany, NY
We made reservations at the Albany downtown hotel in early June. Unbeknownst to us, the hotel was undergoing major renovations that were supposed to be finished by May 31st. The renovations weren't completed as expected, and although we received a confirmation of our reservation two days before check-in, the hotel was closed on the date of our arrival. No one answered the phone at the front desk. It was only after calling the 1-800 number and waiting over half an hour on hold, that I learned that the hotel was closed. I was rebooked in another IHG hotel, farther away from the attractions we wanted to see, causing us to drive (vs walk) there, and a charge for parking.
The hotel we were moved to in Rensssalaer was OK- it needs some updating- there's significant rust on the metal fixtures in the bathroom, and things just look old and worn.
The breakfast options were limited and the pool was closed. It was just a disappointing and frustrating experience. What was IHG's reaction when I told them of our reservation issue? They said, 'oops, you should have been told. Our bad.' But offered no compensation. :-(
Customer avatar
Posted by
onJuly 5, 2021
Dear mfarnand,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize that our hotel was closed upon your arrival. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Belgrade, MT is the newest and most modern hotel in the Belgrade . Conveniently located off I-90 , our beautiful non-smoking hotel is surrounded by the majestic Rocky Mountains . Our prime location is just a short distance from Bozeman, Big Sky, & Manhattan , and minutes away from the Bozeman Yellowstone International Airport. Guests will appreciate the small town hospitality and phenomenal outdoor recreation. Yellowstone National Park and Old Faithful are 90 minutes away! World class recreational activities are nearby such as legendary trout fishing, hunting, hiking, rafting, biking, skiing, bird watching, snowmobiling and snowshoeing. Guests will experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet featuring your morning favorites, indoor pool, whirlpool, business center, fitness area, wired and wireless high-speed Internet access. We offer flexible meeting space that can accommodate up to 200 people. Our location places you a short distance from the Town Pump Convenience Store, Lucky Lil’s Casino, Montana State University, Museum of the Rockies, Gallatin Speedway, Belgrade Special Events Center, Lewis and Clark Caverns, Cotton Wood Public Golf Course and Bridger Bowl Ski Area . Your experience will be as grand as our big Montana skies!
 
Overall
2 out of 5
2 out of 5
Front desk needs training
By idahoskibum from Idaho
I arrived and was told the room I had booked was oversold for the evening. The front desk told me that the guests who arrived before me were given my room.
This is contrary to the corporate policies which typically ensure that its loyalty members are preassigned rooms prior to arrival. It's also contrary to the policy that elite members (I'm a spire) are typically upgraded to nicer rooms, not downgraded to lower rooms.
The front desk was indifferent and said they were oversold that evening. Their attitude is my reason for my review, not the room being downgraded.
I reached out to the manager of the hotel and she did not even respond. Perhaps this review being posted online will cause Mrs. Guindon to pay a bit more attention to her hotel and how her staff treats their guests.
Town Pump, the owner of this location, typically runs gas stations/trucks stops and "economy" hotels. This is their only hotel with this chain and it shows because their staff treats their guests like they're at a budget hotel, while charging significantly more.
I recommend looking elsewhere if you're staying in Bozeman/Belgrade.
Customer avatar
Posted by
onJuly 5, 2021
Dear idahoskibum,
I appreciate you for sharing your review about your recent stay, thank you for being one of our IHG Rewards members since 2006 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the attitude of our staff and that all rooms were sold out. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn & Suites Memphis Southeast-Germantown , situated between East Memphis and Collierville, TN. Take a short drive to historic Collierville or visit East Memphis for shopping, art and local breweries. There are more than 15 restaurants less than one mile from the hotel, with several in walking distance. Our hotel is also less than one mile from TPC Southwind , host of the FedEx St. Jude Classic, and under three miles from Mike Rose Soccer Complex , host of several large tournaments throughout the year. If you’re here for business, our hotel is just off 385/Bill Morris Parkway and five minutes from FedEx World Headquarters . Less than 3 miles away are Montgomery Martin, Varco Prude, Towers Watson, Nike, International Paper and Mueller Industries. Relax in our comfortable Germantown hotel guest rooms featuring thoughtful amenities. Unwind with a choice of premium TV or enjoy a drink at our bar or grab a bite with friends at our restaurant, 901 Bistro. Start the day with hot breakfast at our restaurant. If you're in a hurry, grab something from our marketplace, available 24/7. Work out in the fitness center and enjoy a swim in the sparkling pool. Need to host an event? Come and check out our spacious Meeting rooms (4500 square feet). We also offer a business center, which comes in handy when you need to print a boarding pass or finish some last-minute business.
 
Overall
2 out of 5
2 out of 5
Great staff but ac didn’t work
By Tupelo88 from Tupelo
Great staff at front desk. Nice size room and comfortable bed but the air didn’t blow cold and that messed up a good night for me and my wife.
Customer avatar
Posted by
onJuly 5, 2021
Dear Tupelo88,
I appreciate you for sharing your review about your recent stay, thank you for being one of our IHG Rewards members since 2020.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the sleeping quality in our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness of our room and the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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