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    February 14, 2017
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    April 25, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express & Suites hotel in Batavia. While staying with us, guests enjoy easy access to area businesses and attractions while experiencing the utmost in comfort thanks to our welcoming staff. Whether you are visiting for business or pleasure, this is the place to be. Conveniently located halfway between Buffalo and Rochester at Exit 48 off the New York State Thruway I-90, the Holiday Inn has guest rooms and suites to suit your needs. Business travelers can use our business center or host an event in our meeting room to get things done. Batavia is home to companies including Oatka Milk and Aluyden(formerly Chassix).Have some fun at New York's largest amusement park, Six Flags Darien Lake Theme Park or play a round of golf one of the three nearby courses. Not only will you find excellent shops and restaurants to try, but Batavia is also home to rafting, kayaking, skiing and swimming. We're pleased to provide free high-speed, wireless Internet access and complimentary breakfast for guests staying in Batavia, NY. So let us welcome you to the Holiday Inn Express in Batavia. You'll be charmed by the fun and scenery of western New York.
 
Overall
2 out of 5
2 out of 5
receptionist at the counter during check in
By emma from new jersey
receptionist was not very welcoming upon our check in , did not mention if we want reward points for our stay, the room has no fridge nor microwave(this is the first holiday inn hotel in 10 years we stayed in other IHG hotels) and when we asked if we can rent any fridge or microwave she said none ,we asked if we can have another room ,she said nothing is available so every answer is NO and no effort at all to accomodate .
Customer avatar
Posted by
onJuly 5, 2021
Dear emma,
I appreciate you for sharing your review about your recent stay, thank you for being one of our IHG Rewards members since 2011 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff and the amenities in our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness and sleeping quality in our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our hotel is an ideal location right off from I-295 and conveniently puts guests near Virtua & Jefferson Hospitals and Rowan University. Minutes from surrounding areas such as Cherry Hill, Deptford, Mt. Laurel, Camden Waterfront, and downtown Philadelphia. We are also 12 miles from the Philadelphia International Airport. The hotel is surrounded by fun activities for the whole the family such as Big Kahuna's Water Park, Diggerland, and Clementon Park. Families can also visit the Camden County Boathouse at Cooper River Park for picnics, bike trails, mini-golf, rowing competitions, and more activities. Concert-goers and sports fans can easily get to BB&T Pavilion and Citizen Bank Park in Camden or the Lincoln Financial Field and Wells Fargo Center in Philadelphia. Discover the Battleship New Jersey and New Jersey Aquarium all from the convenience of our Voorhees location. Relax and rejuvenate after a busy day with extra amenities. Plunge into the outdoor swimming pool or enjoy an invigorating workout in our PRECOR Fitness Center. Have a business meeting? You can hold a space for up to 30 colleagues in our contemporary meeting room. Take advantage of our brand-new Express Start Breakfast. If you are in a hurry, simply obtain a Grab N Go Breakfast Bag. Make a fresh cup of hot coffee available 24 hours in the lobby. Retreat to a comfy guest room and watch a movie on our 42" HDTV while accessing FREE High-Speed Wi-Fi on your device.
 
Overall
1 out of 5
1 out of 5
Nonfunctional Toilet
By stinkyweekend
Notified front desk when we arrived that the toilet would not flush prior to us using it and they said they would come to fix it. They never showed up. Asked again when we woke up and were told that maintenance did not come to work until 7AM. No one showed up at 7AM either. We had a nonfunctional toilet our entire stay.
Customer avatar
Posted by
onJuly 5, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff and that the toilette was not fixed during your stay. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A city centre hotel located in the heart of Chester. Crowne Plaza® Chester is the perfect setting for business, pleasure and leisure. The hotel has an entire floor of meeting rooms to accommodate up to 600 guests, with a dedicated Crowne Plaza Meetings Director on site, a Conference Café and food and drink options to match your requirements. Workout or book a beauty treatment in our leisure club, or wind down in the heated pool and sauna. Eat at Stables Bar and Grill Restaurant with views of the Welsh hills, then retire to the lounge for drinks in a relaxed atmosphere. There’s also an outdoor terrace for those who prefer to enjoy the fresh air. Chester is steeped in history and culture; it boasts the most complete city walls, the oldest racecourse and the largest Roman Amphitheatre in Britain. This unique city offers fantastic shopping and a vibrant café and bar scene. You are also just a short journey away from the world-renowned Chester Zoo and even more great shopping at the Cheshire Oaks designer outlet. Chester Station has direct trains to London, Manchester and Liverpool. Manchester and Liverpool John Lennon airports are both within a 40-minute drive. Secure parking is available for a small daily fee.
 
Overall
3 out of 5
3 out of 5
End of lockdown break
By Georgieo
We did not have a good start to the weekend, we
Where sent around in circles due to road works for an hour.
We checked in to the hotel quite smoothly, but very
busy. We where requested to book a time for breakfast,
afternoon cocktails and evening meal, for both days. The 1st day was enjoyable, as service was excellent. The 2nd day in contrast, the service was deplorable. Breakfast was enjoyable
and relaxing, the afternoon cocktails service was none existence, but the evening meal experience was even worse
We arrived for our evening meal at 7 45, on time, and informed
that there was no tables ready until 8 30. So we awaited the table service for our drinks, ordered the drinks, but they had not arrived for 20 mins, then another couple arrived and where
served within 5 mins, so I asked why we had been waiting so
long. This prompted another couple to ask about their order.
The 2nd couple where served and I was still left waiting. I went
to the bar to order my drinks, and told that we had to return to
Our seats and await. We eventually received our drinks. I went
to desk after 8 30 to enquire about our reservation, we eventually got into Restuarant at 8 45, only to find 9 empty tables.
Customer avatar
Posted by
onJuly 5, 2021
Dear Georgieo,
I appreciate you for sharing your review about your recent stay, thank you for being one of our IHG Rewards members since 2014 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service at our restaurant and the long wait for your table. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Woburn MA Hotel, Just North of Boston Welcome to the Holiday Inn Express Boston North-Woburn! Located just off Interstate 95, near the Interstate 93 interchange in Woburn, Massachusetts, our hotel is easily accessible to all that the Boston area has to offer. Or, avoid Boston traffic and jump on the “T” at Anderson Station, only a mile away Business travelers will love the convenient location of our north Boston hotel. Our hotel is just 1 mile from businesses in Cumming Park, 2 miles from Raytheon and 5 miles to Hanscom Air Force Base and Lahey Clinic Medical Center. Both business and leisure guests enjoy the close proximity near Boston Logan Airport. Take a break and enjoy the local history in towns of nearby Salem, Lexington and Concord . Our hotel offers free ride services to Anderson Station and Woburn's Cumming Park, and discount tickets to multiple sightseeing tours Take advantage of our free Express Start breakfast buffet , and free IHG Connect WiFi. Guests can also experience our brand new spa/indoor whirlpool and 24-hour fitness center, fully equipped with state-of-the-art equipment designed with your health and wellness in mind. Each spacious guest room comes equipped with a mini-refrigerator and Keurig
 
Overall
1 out of 5
1 out of 5
The worst experience ever
By adua from Boston, Ma
The worst experience ever with a hotel, keys had to be redone everyday, so at the 5th floor i had to come down for them to redo the key. first arrival, they had give me a room that already had someone in, and opened the doors some one was playing with himself, very unpleasant. worst hotel ever.
Customer avatar
Posted by
onJuly 6, 2021
Dear adua,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff and that the keys had to be redone every day. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
REMODELED in 2015! Stunning views at Munising, Michigan Hotel's location. Situated among the picturesque Pictured Rocks Lakeshore, Hiawatha National Forest and Lake Superior, the Holiday Inn Express Munising - Lakeview hotel's location is the perfect respite for fast-paced corporate travelers and family vacations. We keep business travelers productive by offering complimentary high-speed, wireless Internet access and a brand new 24-hour Business Center with free local fax, print and copy services. Plus, such major area businesses as Neenah Paper, Hiawatha Telephone Company and Timber Products, as well as Munising Memorial Hospital, are just minutes away. With attractions such as Pictured Rocks Boat Cruises, glass-bottom boat Shipwreck Tours, Riptide Ride, one of the nation's top summer beaches and dozens of easily accessible waterfalls and hiking trails, there is never a shortage of outdoor activities. In the winter, we offer access to snowmobile trails and are close to ski trails! When you want to stay in and relax, we have the perfect on-site amenities for you. We have the largest indoor, heated pool with a kid's fountain or use the hot tub and sauna. This Lake Superior lodging aims to make sure guests are comfortable, appreciated and taken care of. So book your room today, and we'll show you why our Quality Excellence award-winning service is just as spectacular as the views of Lake Superior.
 
Overall
3 out of 5
3 out of 5
Great place but
By BCInc from Franklin MI
Great place but: Found hair in the bathtub, tv remote not sanitized, fridge not cold, door wall rollers worn out hard to open, sign called for masks but staff not wearing any and AC not working til 6am the next morning. Also both front doors need some auto open features very hard to bring luggage in
Customer avatar
Posted by
onJuly 6, 2021
Dear BCInc,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 1983 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness in our bathroom and that some of our employees were not wearing masks. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Nestled on serene white sand shores, Holiday Inn Express Nags Head Oceanfront hotel offers over four acres of pristine beachfront, providing direct private access to the Atlantic Ocean. Located in a peaceful residential area, guests can unwind on the beach or dive into local activities like surfing, fishing, and dolphin tours. Minutes from top attractions like Jennette’s Pier, Jockey’s Ridge State Park, and the Wright Brothers National Memorial, we ensure you’re close to everything the Outer Banks has to offer, while providing a relaxing retreat. Enjoy complimentary amenities, including an indoor heated pool, a full hot and cold breakfast buffet, free Wi-Fi, a 24-hour Fitness Center, and a Business Center. At the end of the day, sink into plush bedding in our spacious rooms for a good night’s rest and awaken to beautiful ocean views. Relax, recharge, and let your Nags Head coastal adventure begin!
 
Overall
1 out of 5
1 out of 5
Horrible
By horrible experience
I would not recommend this hotel go to Surf Side instead. The staff is awful here
Customer avatar
Posted by
onJuly 6, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Our Hotel in Oak Grove, KY. Travelers visiting Oak Grove, KY looking for the perfect home away from home choose the Holiday Inn Express hotel Fort Campbell - Oak Grove. Our hotel's location is close to area attractions and corporations. We're just three miles from the main gate of Fort Campbell, home of the 101st Screaming Eagles, making us ideal for visiting military personnel or their families. Business guests appreciate our proximity to area businesses like the Walmart Distribution Center, just two miles away. We have free high-speed Internet access and a Business Center. Plenty of excitement awaits you in Oak Grove. This hotel's just a short drive from the outdoor activities at Pennyrile State Forest and Land Between the Lakes National Recreation Area. Take a walk and enjoy the fresh air at nearby Memorial Walking Trail or play a round of golf at Novadell Golf Course. A day trip to Nashville is easy from our convenient location off I-24. As a guest of our hotel in Oak Grove, KY, you'll enjoy top-notch amenities like the heated, indoor pool, and on-site Fitness Center, along with a charming patio with a barbecue grill. Socialize with other guests at our Manager's Reception, featuring free beverages and hors d'oeuvres. In the morning, try a delicious cinnamon roll from the free Express Start Breakfast Bar.
 
Overall
3 out of 5
3 out of 5
So So
By NT82 from Indian Mound, TN
Every time I have stayed at Holiday Inn Express I have always been satisfied with everything! But this one lacked a lot, needs more comfortable beds, needs room updates the furniture looked like it was purchased from a second hand store looked rough! The bathroom needs updating with better shower heads and maintenance work like fresh caulking around the shower instead of the peeling and the dirty caulking!! The corners in the bathroom around the floor was very dirty with buildup. The refrigerator did not keep our beverages cold but the freezer worked great but to small! And the hotel needs updates on amenities like a hot tub or jacuzzi! Need soft drink machines on each floor, better washing machines and dryers that actually dries clothes instead of at the end of the cycle the clothes still damp. The hotel needs improvements before I stay there again for sure!
Customer avatar
Posted by
onJuly 6, 2021
Dear NT82,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2018.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the maintenance of our bathroom and the interior, as well as the cleanliness of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel Indigo® Savannah Historic District is the perfect destination for your Savannah experience, steps from City Market, Forsyth Park, Ellis Square, River Street and more than 150 restaurants and bars. Like our Spanish-moss-draped city herself, our hotel is the perfect mix of old and new featuring a historic building with authentic suites along with modern rooms, gathering spaces and amenities that every visitor will love. Known to locals as the "Grand Lady on the Bay", our building was once 19th-century mega-merchant Simon Guckenheimer's dry goods storage house, which was filled with everything the South made best, from tobacco to canned peaches. The 1940's and '50s brought a grocery store with the city's first true coffeehouse. Now, the Grand Lady stands as a charming boutique hotel with modern style in the vibrant Ellis Square that reflects the essence of Savannah's renowned Historic District. Guests enjoy our acclaimed location in the heart of it all, along with true Southern hospitality. After a delicious breakfast or cocktail at our lobby bar, immerse yourself in our neighborhood's rich culture at City Market, located next door. Then embark on one of the tours Savannah has to offer with several iconic squares located steps from our door. Make your way down cobblestone paths to famous River Street, where you can watch ships enter and exit the harbor while savoring Southern comfort food. Hotel Indigo sets the stage for a remarkable Savannah stay!
 
Overall
1 out of 5
1 out of 5
Unclean and inattentive
By AS27 from Chicago, IL
Basic cleaning not performed, attempted to switch to a new room, new room was just as dirty.
Location is only thing going for this hotel
Customer avatar
Posted by
onJuly 6, 2021
Dear AS27,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2018.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness and comfort of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the location of our hotel was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Staybridge Suites Missoula hotel is conveniently located near I-90 and the Missoula International Airport. Just minutes from Downtown Missoula and the University of Montana, it is an ideal location for both corporate and leisure travelers. We want you to be comfortable during your time in our beautiful city. Located near a variety of restaurants, shopping centers, golf courses, skiing areas and world class fly fishing, we are perfectly suited for you to have fun during your down time. A full hot breakfast served complimentary every morning and evening meals Monday through Wednesday make us a great place to come home to. Our suites are ideal for extended stay guests featuring a kitchen with a full size refrigerator, cook-top, dishwasher, microwave, and all the cookware and dishes you will need. Amenities like our billiards room, basketball court and barbecue pavilion give you ample opportunities to socialize. Complimentary airport shuttle available.
 
Overall
1 out of 5
1 out of 5
Incompetent Front Desk
By SoccerFamily
After having my room booked for months I checked in went up to the room to find they gave me a single queen room when I reserved a double queen room. After speaking to the front staff she kept trying to figure out what happened and knew that they had overbooked their rooms. She then told me they had nowhere else to put me and that it was due to my logged number of guests that they moved me into the single queen room and that they didn’t have my phone number to let me know. I then told her that I was looking at my reservation email and that it clearly had my phone number on it. She told me she would have to check in with her manager to see if there’s anything they could do. After wasting 45 min waiting for her call she called and said the most they could do was just discount my room rate but I still had to fit me and my kids into the one room with a queen size bed. This reservation was booked months in advance and I am the team manager of our soccer team that had probably provided 20 guests or so at their hotel and they decided to change my room without communicating with me. Not acceptable
Customer avatar
Posted by
onJuly 7, 2021
Dear SoccerFamily,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the issue with your reservation. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Crowne Plaza® St. Louis Airport, where we provide comfort and convenience to make your leisure and business travel seamless. Just five minutes from Lambert St. Louis International Airport, our hotel is the perfect choice for your next trip to the city. As you step into our open lobby atrium, you'll be greeted by modern decor and a warm, inviting atmosphere. Start your day with a delicious breakfast at Clouds Restaurant on the lower level. Looking to host a meeting or event? At 13,500 sq. ft., our 15 meeting room provides the perfect space for a productive gathering. After a long day, unwind with a dip in our refreshing pool or a drink at our Lobby Bar.
 
Overall
3 out of 5
3 out of 5
Overcharged me
By Fuman
The check in experience late at night was good but they overcharged me. My credit company sent me a notification of their charges early morning. We did not use any food/drinks services. When I inquired about the difference in room charges upon check out, the receptionist said that they charge incidental but will be refunded. I showed a copy of the booking confirmation to the receptionist. I also sent an email inquiring about the charges about a week later but they have yet to respond to me.
The window was filthy. We cleaned all the surface areas, door knobs, etc. inside the room with disinfectant by ourselves.
Customer avatar
Posted by
onJuly 7, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our IHG Rewards members since 2009.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the charge on your credit card. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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