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    February 14, 2017
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    April 26, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Candlewood Suites Norfolk Airport, just minutes from Norfolk International Airport (ORF), is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while. Stay entertained at nearby popular attractions including Virginia Beach, Norfolk Botanical Garden, Virginia Zoo, MacArthur Center Mall, and Chrysler Museum of Art. Amenities at Candlewood Suites Norfolk Airport include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites Norfolk Airport, you’ll be right at home, whether you stay a night, a week, or longer.
 
Overall
1 out of 5
1 out of 5
Rooms smell disgusting!
By Jason from North Carolina
Find another place to stay. The rooms are gross. The front staff basically ignored us. Took forever to get checked in.
Customer avatar
Posted by
onJuly 10, 2021
Dear Jason,
Thank you for choosing Candlewood Suites Norfolk Airport, for being our IHG Rewards member since 2011 and for attaining Platinum Elite status.
I would like to apologize for any inconvenience caused by the service of our staff, our room and your check in experience. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Athens! Whether you are in town for business, leisure or just passing through, we are here to accommodate. You’ll start with your arrival at our front desk, where you'll engage with our friendly and helpful Guest Service Reps. Next, you're off to your room which is equipped with complimentary Wi-Fi access and plenty of channels on TV to keep you entertained. If you're feeling like venturing out on the town, you'll find tons of nearby restaurants, shopping venues and a movie theater; all less than a mile away. Once you've stuffed your belly full or shopped until you dropped, you'll fall into your unbelievably comfortable pillow-top bed and wake up to the smell of a highly recommended complimentary Hot breakfast. You’ll finish up your journey with the Guest Service specialists you met before at the front desk, where you’ll check out. If you are running late or just don’t have time to come by the front desk, you can take advantage of our Express Check-Out (more information will be provided in your room.)
 
Overall
2 out of 5
2 out of 5
Less than average and pricey
By LisaE from TN
We asked for an early check in as we had a local wedding to get ready for. I was assured we could check in at 1:00 p.m. but the room was not ready until 2:00, making our time to get dressed very rushed. The cleaning products used have such a strong odor that staying in the room was offensive. Our breakfast was subpar, even with staff individually serving. There was no coffee at 9:00 a.m. Sunday and it took 15 minutes for someone to refill. We really had no other choice and I have no reason to return but other than being near the wedding venue, there was nothing redeeming about this property.
Customer avatar
Posted by
onJuly 10, 2021
Dear LisaE,
Thank you for choosing Holiday Inn Express Athens, and for being one of our newest IHG Rewards members.
I would like to apologize for any inconvenience caused by the service at our breakfast and that the room was not ready for an early check in. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our Bensalem, PA hotel is conveniently located 20 minutes north of Philadelphia in scenic Bucks County, offering a seamless travel experience. Just one mile away, you'll find indoor outlet shopping at The Franklin Mall (formerly Philadelphia Mills), and Sesame Place theme park is only 14 miles from the hotel. Philadelphia’s vibrant dining scene and iconic historic attractions like the Liberty Bell and Independence Hall are also just 14 miles away. With convenient access to I-95, our hotel is easily reachable from major highways and is only 30 minutes from Philadelphia International Airport. Our stylish rooms and suites are designed for comfort and convenience, featuring high-speed Wi-Fi, a 50" HDTV, a Keurig coffee maker, a refrigerator, and a dedicated work space. Enjoy a restful night in our plush pillow-top beds with your choice of firm or soft pillows. Guests can unwind in our outdoor seasonal pool or stay active in the Fitness Center. Whether you're here for business or leisure, our versatile meeting and social spaces provide the perfect setting for your events. Start your day with our complimentary Express Start Breakfast, offering eggs, breakfast meats, biscuits, cereals, pancakes, and our famous Cinnamon Rolls. Experience a simple, smart way to travel at the Holiday Inn Express Philadelphia NE-Bensalem.
 
Overall
2 out of 5
2 out of 5
Holiday Inn Express NE
By Anonymous from Harrisburg
The first thing you see when you pull up to the front doors is some sort of disgusting brown mass, at the base of the entry column. The least that can be done is to paint it white.
The front desk attendant was very nice and helpful, so I appreciated that.
The walk to the room spoke volumes. There was trash and large outdoor trash bins, along the hallway. The hall was littered with debris as well and needed a good vacuuming.
Once inside the room, the carpets were so filthy that it was obvious, that sock removal was out of the question.
I will never stay here again.
Customer avatar
Posted by
onJuly 10, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, and thank you for being our IHG Rewards member since 2017.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness of our room and that there was trash in the hallways. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the good service at your check in was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Immerse yourself in panoramic ocean views and vibrant sunrises at InterContinental The Clement Monterey. Overlooking the sapphire waters of Monterey Bay on historic Cannery Row, our waterfront hotel is where beauty and luxury collide. Treat yourself at the tranquil spa, enjoy waterfront dining, or host your next memorable event. The Clement Monterey is an inspiring Monterey Bay hotel with modern luxury and coastal charm. Escape to the California Coast and feel the spirit of Monterey.
 
Overall
2 out of 5
2 out of 5
Over promised under delivered
By Todd from AZ
My wife and I were celebrating out 26th anniversary and had booked a King sized room. At check-in we were informed that this room type was not available and the only option was two single beds. We were told the only other option available was a king suit for an additional $300 per night. Unfortunately we were not the only guests that were presented with this same option. The front desk went into the back office to speak with the manager twice to see if there was anything they could do for us. I kind of felt like we were at a car dealership trying to negotiate a better deal. Unfortunately the manager didn’t take the time to come out and directly addressed the issue. Very disappointing.
Customer avatar
Posted by
onJuly 10, 2021
Dear Todd,
Thank you for choosing Intercontinental the Clement Monterey, for being our IHG Rewards member since 2003 and for attaining Spire Elite status.
I would like to apologize for any inconvenience caused by the service of our staff and that your room type was not available at check in. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Staybridge Suites Baltimore BWI Airport
Staybridge Suites Baltimore BWI Airport
Suite Hotel at BWI Airport The art of convenience and comfort is carried out exquisitely at the Staybridge Suites Baltimore BWI Airport. Stay conveniently by the BWI airport, just 2 miles away, and easy access to the Amtrak and Light Rail. The hotel is located close to many major corporations such as Northrop Grumman, Dinfos, Verizon, BAE, Lockheed Martin, Fort Meade, NSA and AeroTek. We offer a free 24 hr shuttle to local corporations within a three-mile radius in addition to the airport. Settle into spacious, apartment-like suites with all of the conveniences of home, perfect for your extended-stay or short-term-stay needs. Our pet-friendly hotel features fully-equipped kitchens with a full-size fridge, microwave, stove top and dishwasher , 37 in. flat screen TVs and free Wi-Fi. Start your day with a hot complimentary breakfast buffet in our great room including eggs, potatoes, waffles and breakfast meat. Then end the day with a well-deserved free beer or wine at our Evening Social gathering Monday through Wednesday . Get more from your stay with a 24-hour business and fitness center, complimentary airport shuttle, free laundry facilities and outdoor pool . Get Comfortable at the Staybridge Suites Baltimore BWI Airport.
 
Overall
2 out of 5
2 out of 5
Room was Very Dated
By Steve0 from Elkridge, Md
Staff was very friendly and accommodating during our stay.
Our issues were with the quality of the room. Everything inside was very dated. The carpet, couch, and dining chairs all had damage and stains. The dishwasher was hanging out of its installation. The shower curtains were ready to come down and the shower drains kept clogging. In all, gross and uncomfortable because it made us question just how well they actually cleaned the room and if bedding was truly changed.
Customer avatar
Posted by
onJuly 10, 2021
Dear MarylandTraveler,
Thank you for choosing Staybridge Suites Baltimore Bwi Airport, for being our IHG Rewards member since 2013 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to damaged furniture and the quality as well as the cleanliness of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Frisco Legacy Park Area is centrally located and provides easy access to Riders Field (formerly Dr. Pepper Ball Park), FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and much more. Stroll through Central Park or shop at Stonebriar Centre and The Shops at Legacy for not just shopping but dining and entertainment options. Business travelers will appreciate that we keep you connected with our free WiFi, as well as copy and printer services in the 24-hour business center. Riders Field, formerly known as Dr Pepper Ball Park, Snapple, Ericsson, Oracle, and Siemens are just a few of the companies that call Frisco their home base. Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 44-inch LCD TV, workstation, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our onsite Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Enjoy value and comfort with the Holiday Inn Express Frisco Legacy Park Area.
 
Overall
2 out of 5
2 out of 5
One of the worst Holiday Inn I have stayed at
By smaresch from Texas
First I had to switch rooms due to the cable not working on the TV. The front desk said she does not even work at the hotel and would have to call someone to find out what to do. Really made me think who I just gave my credit card to. The second room was not much better. The A/C sounded like it was going to fall out of the wall, but it was something I could tolerate. The bath tub was not in the best shape and the shower curtain was almost too short causing water to go every where. I had 2 more weeks booked at this motel, and canceled them.
Customer avatar
Posted by
onJuly 10, 2021
Dear Maresch,
Thank you for choosing Holiday Inn Express Frisco Legacy Park Area, for being our IHG Rewards member since 2017 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the maintenance of our bathroom, the service of our staff and that the air conditioning was loud. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel in Winona, MS Offers Small-Town Hospitality. At the intersection of I-55 and Hwy-82, this hotel's location in Winona, MS proves to be convenient and charming. The Holiday Inn Express® Hotel & Suites Winona North is only 2 miles from downtown Winona. Whether you're visiting for vacation or work, you'll love this pet-friendly hotel's comfortable atmosphere. Winona is home to great attractions that give the city its pleasing, small-town charm. You'll love relaxing or watching baseball in the City of Winona Recreational Park. If you're lucky enough to be in town for the semi-annual performances, don't miss a chance to see Hill Fire, a folk-life play about the area's rich heritage. Take a day trip to the Greenwood Blues Heritage Museum and learn about the fascinating history of blues music. Corporate guests can work easily in the hotel with free high-speed, wireless Internet access and the 24-hour Business Center. The hotel's address near many Winona businesses, such as SCC Industries and Anel Corporation, as well as the Montgomery County Coliseum, makes traveling to meetings a breeze. We also offer a 925-square-foot meeting room for business and social events. After a day on the road, take a dip in the outdoor pool, and then begin your next day with the complimentary, hot Express Start Breakfast Bar. This hotel's service in friendly Winona, MS is sure to please, so book now. We look forward to welcoming you!
 
Overall
2 out of 5
2 out of 5
Needs to be cleaned
By Ktgirl
Hotel room not clean, felt gross. Ac wasn’t working, toilet wasn’t cleaned, crumbs and hair throughout the room.
Customer avatar
Posted by
onJuly 12, 2021
Dear Ktgirl,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness of our room and that the air conditioning was not working. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Long stays in our pet-friendly Destin hotel Travelers looking for the newest comfortable & convenient extended stay hotel in Destin can make the smart choice & book with Candlewood Suites of Destin & Miramar Beach. Each apartment-style suite offers a full kitchen, free wired internet & Wi-Fi, cozy bedding, & plenty of space to stretch out & stay a while. Our pet-friendly hotel in Destin is one & a half miles from public access to the emerald waters of Miramar Beach. You'll find attractions like Big Kahuna's Water Park just seven miles from the hotel. Destin is also home to many shopping & entertainment districts where you can find great food & live entertainment. Silver Sands Factory Outlet Mall is only a half mile away. Destin Commons & Grand Boulevard are less than five miles from our hotel. Amenities at Candlewood Suites Destin Sandestin Area include a nicely equipped fitness center, laundry facilities, & a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, & drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites Destin-Sandestin Area, you’ll be right at home, whether you stay a night or longer.
 
Overall
1 out of 5
1 out of 5
Dirty and smelly
By Rb77 from Illinois
Rooms and hotel was dirty and smelled like garbage
Customer avatar
Posted by
onJuly 12, 2021
Dear Rb77,
Thank you for choosing Candlewood Suites Destin-Sandestin Area and for being our IHG Rewards member since 2019.
I would like to apologize for any inconvenience caused by the cleanliness in our hotel. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Live like a local at Hotel Indigo Lower East Side, New York. Step off the street and into street art. Our one-of-a-kind lobby mural, created by graffiti legend Lee Quinones, is an unexpected greeting that sets the tone for the creative vibe you’ll find throughout our hotel. Whether you’re snapping photos of our spectacular Manhattan skyline views or kicking back with a crafted cocktail at our rooftop bar, Mr. Purple, our urban oasis is the perfect place to start your New York City journey. We’re steps away from the best local bars, street installations, and attractions—and we’re happy to show you around our neighborhood.
 
Overall
2 out of 5
2 out of 5
Decent
By AMont124
Experience was decent nothineg special, you’re paying for location not accommodation
Customer avatar
Posted by
onJuly 12, 2021
Dear AMont124,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay due to the comfort of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that sleeping quality in our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites El Dorado Hills! Experience the perfect blend of comfort and convenience in the heart of El Dorado Hills, California. Our hotel is ideally situated near a variety of attractions, ensuring an unforgettable stay. Explore the historic charm of Coloma, where the California Gold Rush began, or indulge in shopping and dining at El Dorado Hills Town Center, just moments away. For a taste of California's rich history and politics, visit the iconic California State Capitol in Sacramento, a short drive from our hotel. Wine enthusiasts will love exploring El Dorado County Wine Country, home to award-winning wineries and breathtaking vineyard views. Outdoor enthusiasts can enjoy hiking, picnicking, and water sports at Folsom Lake, while the majestic beauty of Lake Tahoe is just a scenic drive away. Conveniently located just 35 miles from Sacramento International Airport, getting to and from our hotel is a breeze. After a day of adventure, relax and recharge in our comfortable guest rooms and suites. Dive into our refreshing outdoor pool, stay active in our fitness center, and start your day with our complimentary Express Start Breakfast Bar. We look forward to welcoming you to Holiday Inn Express & Suites El Dorado Hills, where unforgettable experiences await!
 
Overall
2 out of 5
2 out of 5
Not worth the cost at all
By Elf2 from Canada
Very high cost for low value. Property was damaged, pool hours severly limited, poor staffing, had to ask for ice bc no ive machines functioning-took over 15 min each time
Customer avatar
Posted by
onJuly 12, 2021
Dear Elf2,
Thank you for choosing Holiday Inn Express El Dorado Hills and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the service of our staff, the maintenance of our hotel and that the ice machines did not work. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
+1point
1of 1voted this comment as helpful.
 
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