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    February 14, 2017
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    April 26, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Welcome to the AWARD WINNING recently renovated Holiday Inn Express® Janesville Hotel! Our hotel's location is preferred by all travelers because we are conveniently located off I90/I39. Minutes away from corporate locations for Blain Supply, Alliant Energy, Dollar General and more. For our first responders, medical staff and patients coming to the area, we are just 5 miles from both local hospitals Mercyhealth Hospital and Trauma Center and SSM Health St. Mary's Hospital. We offer our guests a 10% discount with a variety of conveniently located restaurants by simply showing your room key. In addition to our location, we're best known for our evening Managers Receptions held each Monday-Thursday featuring complimentary wine, tap beer, soda and snacks. Due to our proximity we are also a favorite for sports teams and those visiting UW Whitewater. Whether business or pleasure brings you to Janesville, WI, our hotel's free high-speed, wireless Internet access keeps you connected and our Hot Express Start Breakfast starts the day off right. The hotel, combined with the adjacent Janesville Conference Center with over 15,000 sq. ft. of meeting space; it's easy to see why we're one of the best hotels in Janesville, Wisconsin.
 
Overall
3 out of 5
3 out of 5
Pool
By Megan
The pool was less then desirable. Sediment was collecting along the floor and the hot tub was a shade of yellow and I wouldn’t let my kids go in the second day. Over all the pool experience was very poor. My son ended up getting sick violently in the middle of the night which we ended up finding out the pool/hot tub tested positive for ecoli. Overall very disappointed.
Customer avatar
Posted by
onJuly 26, 2021
Dear Megan,
I appreciate you for sharing your review about your recent stay, thanks for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our pool. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels & Resorts Riyadh Minhal
Crowne Plaza Hotels & Resorts Riyadh Minhal
Crowne Plaza Riyadh Minhal Hotel & Convention Centre has rapidly establishedl Ai itself as one of the best hotels in Riyadh for business travellers. Situated in the heart of the Kingdom's capital, we are just a half-hour drive from King Khalid Internationarport, three kilometres away from King Salman Park, and in close proximity to numerous attractions and things to do in Riyadh. Distinguished as the leading business hotel in Riyadh, our commitment to exceptional service is unwavering. Experience unparalleled comfort in our 310 hotel rooms, including 84 new rooms and suites combining warm interiors with contemporary aesthetics. Ergonomically designed to boost productivity, each room is spaciously furnished with top-notch amenities. Our Banqueting and Conference Centre is the perfect venue for any event, with over 2,450 square metres of meeting and exhibition space, accommodating gatherings from as small as 10 to as large as 850 individuals. We have the expertise and resources to ensure the success of every occasion and offer ample underground parking to conveniently accommodate all your guests' vehicles. When it comes to restaurants in Riyadh, our Silk Road Restaurant offers a variety of cuisines, or alternatively unwind after a productive business day with our round-the-clock room service. For a breath of fresh air, find tranquilly at La Veranda Café, our open-air outlet serving international brews and bites.
 
Overall
3 out of 5
3 out of 5
Great service staff but poor on promises
By I Rafiq from united kingdom
The pool was completely out of use, despite numerous promises of access and failure to deliver on compensationary rewards post check out. This is a real shame on guest services as the rest of the staff are fantastic. Feedback provided but little or no improvement on end result. Unfortunately i will not return or recommend this hotel due to endemic failures of guest services.
Customer avatar
Posted by
onJuly 26, 2021
Dear I Rafiq,
It was a pleasure having hosted you at our hotel, and we appreciate you taking your time to write a review of your stay. Thank you also for being our IHG Rewards member since 2020 and for attaining Platinum Elite.
I thank you for your kind compliment on our establishment, the service of our staff and the comfort of our rooms. However, it seemed like you were not very impressed with our service and even though you did not point to the exact area where we failed, I still very much appreciate you bringing it up. This comment gives us the chance to make improvement in the areas we fell short of. I have sent you a private message to reaffirm my apologies.
Thank you once again, and we look forward to hosting you again soon and serving you satisfyingly.
Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites Killeen – Fort Cavazos Area in Killeen, Texas. Our long-term stay hotel is near Killeen-Fort Hood Regional Airport, Fort Cavazos, and Stillhouse Hollow Lake. Our hotel, which warmly welcomes your furry friends, is just minutes from attractions such as Belton Lake, StoneTree Golf Club, Killeen Rodeo Grounds Arena, Killeen Mall, and Cadence Bank Center. Many great local restaurants, shops, and businesses are just minutes away, making Candlewood Suites Killeen – Fort Cavazos Area your ideal gateway to Killeen. With our spacious suites, outdoor Candlewood Gazebo Grill, and free self-service laundry, our hotel in Killeen, Texas, is designed for ultimate relaxation and convenience. Stay as long as you like at Candlewood Suites Killeen-Fort Cavazos Area.
 
Overall
3 out of 5
3 out of 5
Ft Hood Candlewood off base
By EHA1
The people that work here are great! But the property and amenities that the hotel offers, have been quite forgotten.. to include the maintenance. This I do not blame any of the staff that works here.. it is much higher on the property managers problem. Our group was here for 6 weeks, the free laundry had one clothes washer that sometimes worked.. and it was never fixed. To me this is an issue since it is an extended stay.. our company generally uses IHG hotels, and throughout my 13 years of travel, this has been the worst property that I have stayed at.
Customer avatar
Posted by
onJuly 26, 2021
Dear EHA1,
I appreciate you for sharing your review about your recent stay, thanks for being an IHG Rewards member since 2011 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for maintenance of our hotel and that the laundry did not work. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that the service of our staff and the comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
As one of the best Wisconsin hotels, the Holiday Inn® Manitowoc offers a great location, superior facilities, and award-winning service. Our hotel is conveniently located at the intersection of I-43 and US Hwy 151 (exit 149), just minutes from corporate businesses, restaurants, shopping, and a scenic Lake Michigan shoreline. Our hotel is close to area businesses, including Aquamaster, Burger Boat, Holy Family Memorial, Lakeside Foods, Lakeshore Technical College, Manitowoc Cranes, Welbilt, Manitowoc Tool and Machine, Orion Energy Systems, Parker Hannifin, Point Beach Nuclear Plant, Red Arrow Products, and Tower Tech Systems. Visitors appreciate our Manitowoc Holiday Inn® hotel's location because we are within minutes of attractions such as the Wisconsin Maritime Museum, the Rahr West Art Museum, Capitol Civic Centre, and a seven-mile Mariner's Trail along the beautiful shores of Lake Michigan. Holiday Inn®. Manitowoc has been voted the best hotel in Manitowoc for years . Our friendly, professional staff offers award-winning service , and is sure to provide you with a positively outstanding experience.
 
Overall
1 out of 5
1 out of 5
Bathroom flooded and front desk Experience the worst
By TJbest from Appleton
Super nice shuttle service from the nice gentleman…. Everything else - dated, dark and disappointing.
Customer avatar
Posted by
onJuly 26, 2021
Dear TJbest,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize that our hotel seemed to be dark and dated. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. In the midst of the inconvenience, I am glad to know that our shuttle service was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Olathe North. Nestled off I-35 and 119th Street, the Holiday Inn Express and Suites Olathe North is minutes from I 435, HWY 69, Johnson County Executive Airport (OJC), the New Century Airport, and just 45 minutes from the Kansas City International Airport (MCI) . We are also conveniently accessible to all that Kansas City has to offer and a 15 minute drive from destination areas such as downtown Kansas City, Sprint Center, Kauffman Center and the Convention Center . The hotel is a short drive to the Country Club Plaza, Nelson Atkins Museum, Crown Center, Westport, Worlds of Fun, Children's Mercy Park, Kauffman and Arrowhead Stadium, Kansas Speedway and Kansas City Zoo . Take in the arts with local theaters and museums or get a taste of the areas famous BBQ. Whether in town for business or pleasure, our Holiday Inn Express & Suites Olathe hotel offers contemporary comfort with a feeling of home. Start your day with a complimentary hot breakfast and enjoy a plethora of amenities including high-speed Internet, oversized guestrooms, Olathe’s largest indoor pool and spa oasis, and room service from the award winning Johnny’s Italian Steakhouse . The hotel features a business center, fitness center, meeting space, boardrooms, and whirlpool suites. The hotel is also located near Garmin, John Deere, Farmers Insurance and T-Mobile.
 
Overall
2 out of 5
2 out of 5
Cleanliness was lacking for price and reputation
By Unmet expectations from Iowa
I expected more from Holiday Inn. The room had hair from previous guests on the bed and in the bathroom. There was no chair at the desk - no furniture at all except the beds and desk. A picture on the bathroom wall had water damage inside it - which left a cheap and unclean impression. Overall it was just subpar for the price of the room. I expected better from Holiday Inn.
Customer avatar
Posted by
onJuly 26, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2019 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room and that there were no other furniture in the room except the beds and the desk. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
East Amarillo Hotel Offers Convenient Location Enjoy a comfortable stay at the Holiday Inn Express Hotel and Suites of East Amarillo , located within a mile of Amarillo Rick Husband International Airport (AMA) . Our East Amarillo hotel's location off I-40 offers close proximity to businesses and medical centers as well as area attractions. You can take the family for a day of fun at Wonderland Amusement Park, just 10 miles from our Amarillo hotel!. If you're more in the mood for shopping, the Westgate Mall is only 10 miles away. Amarillo offers attractions for nature lovers as well, and you can check out Palo Duro Canyon or Historic Route 66. Lodging in our Amarillo Airport hotel while in town for business means you have an ideal location close to the airport, and also easy access to area businesses and medical centers such as Medical Center Coulter Street, Wells Fargo and Northwest Texas Hospital. Our hotel in Amarillo has a meeting room with 1,000 sq. ft. of space, offers free high-speed, wireless Internet access for your convenience and provides a 24-hour Business Center. Stay Smart at our Amarillo Airport hotel and wake up to the complimentary, hot breakfast bar. You can relax in a triple-sheeted bed while you surf the web with free high-speed Internet access. Check out our East Amarillo airport hotel's deals and rates today.
 
Overall
1 out of 5
1 out of 5
Falling apart
By Motiger57 from TX
Booked through a 3rd party because they offered a better overall deal than IHG. Even though I am.a gold member did not receive any points since I booked via 3rd party which was disappointing. Room was old and falling apart. Bathroom had a live bug crawling on the floor. Wall paper was stained and peeling off. The ceiling in bathroom had water spots, plaster peeling of and rust marks. The shower had rust spots all along the floor.
Didn't try the restaurant due to the bug situation in the room.
That facility needs a demo and remodel. Will never stay at that hotel in Amarillo again.
Customer avatar
Posted by
onJuly 26, 2021
Dear Motiger57,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2019 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness and maintenance of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
-1point
0of 1voted this comment as helpful.
 
Upscale All Suite Hotel located in the Stone Oak area of San Antonio When you are at the crossroads of booking a business trip or a vacation, adventure begins at the Staybridge Suites Stone Oak. We are located 10 minutes north of the San Antonio International Airport with nearby attractions such as Natural Bridge Caverns, and Morgan's Wonderland. Neighboring business include N. Central VA Clinic, Methodist Stone Oak Hospital, and N. Central Baptist Hospital to name a few. Our free shuttle operates in a generous 5 miles radius from the hotel and takes you to local businesses, shops, and dining. Our accommodations also offer free Wi-Fi, guest laundry, parking (underground parking garage available), daily hot breakfast and Social Mon-Wed 5:30pm-7:00 pm. Maintain your workout routine at our 24-hour Fitness Center or go for a swim in our outdoor pool with 10,000 sq. ft. courtyard with free for guest use BBQ pavilions. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Guest suites are apartment-style studio, one bedroom or two-bedrooms Suites equipped with full size fully equipped kitchens.
 
Overall
2 out of 5
2 out of 5
Poor experience
By Southbound from NM
Overall disappointed with this place. Towels unavailable, room uncleaned, room stunk staff said they'd clean the carpet but never did it.
Customer avatar
Posted by
onJuly 26, 2021
Dear Southbound,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 1999 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the availability of our towels and the smell, as well as the cleanliness of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
At the intersection of local thrills. Centered in our vibrant city's most electric neighborhood, the energy of the hospitality-forward Gateway District pairs effortlessly with the welcoming vibe of Hotel Indigo Cleveland Downtown. Located in the heart of a lively entertainment district and business hub, our cozy guest rooms feature sleek yet playful design inspired by the neighborhood’s historic theaters. Work solo or host meetings safely in one of our four meeting spaces and enjoy a memorable meal or local craft brew at the Headliner Bar + Eatery. Whether you're in town for business or leisure, our hotel is centrally located in the Historic Gateway District near everything you want to do. When live sports are scheduled, guests love that we're just steps away from Rocket Arena, Progressive Field, and Browns Stadium; the proud homes of our Cleveland Cavaliers, Cleveland Guardians and Cleveland Browns respectively. You can easily get out to explore the city's many attractions and neighborhoods by utilizing RTA's rail transit system. Walk or drive to the world-famous Rock and Roll Hall of Fame or enjoy a live performance at one of six historic theaters located at Playhouse Square, only several blocks away.
 
Overall
2 out of 5
2 out of 5
AVOID for Business
By Gustav from TN
Great place to party and stay up all night.
If you are traveling on business AVOID this hotel.
Staff is friendly and hotel is clean.
Customer avatar
Posted by
onJuly 28, 2021
Dear Gustav,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2008 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the sleeping quality in our room due to noise. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff and the cleanliness in our hotel was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
At the crossroads of Canal and Bourbon Streets, in the heart of New Orleans, Crowne Plaza New Orleans French Quarter – Astor invites you to experience a seamless blend of comfort and sophistication. With 20 versatile meeting rooms and 32,000 square feet of event space, our hotel is a haven for grand conferences and unforgettable celebrations. Step into the vibrant tapestry of the French Quarter, where cobblestone streets tell tales of history. Savor the sweet, powdered magic of beignets at Café du Monde, delve into the compelling stories at the National WWII Museum, or uncover treasures while antique shopping along Royal Street and the Garden District. Roar with the crowd at Caesars Superdome, then indulge in rich Cajun flavors as jazz melodies weave through the air, capturing the city's soul. When the day’s adventures wane, retreat to our elegant guest rooms and experience the restorative comfort of our plush bedding, free Wi-Fi, and premium amenities. We look forward to welcoming you to our charming New Orleans French Quarter hotel.
 
Overall
2 out of 5
2 out of 5
Great, but hold the bed bugs
By Paza from Pensacola
The head security man named Bin or vin was the most helpful in our bed bug problem. He responded immediately and took action to correct the problem. He also communicated what should happen next in a way that I had no questions. Give him a raise. He’s a valuable member.
The bed was horrible. It made creaking noises and just uncomfortable in general, and of course the bed bugs. The best part of the room was the bathroom.
The hotel check in staff was very nice and professional. I was helped by a white lady with a short black cut and blue eyes. She gave us a great tip on where to park for cheap.
Customer avatar
Posted by
onJuly 28, 2021
Dear Paza,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2018 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay due to the bed bugs and the comfort of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff, our bathroom and the cleanliness in our hotel was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Staybridge Suites Columbus - Worthington
Staybridge Suites Columbus - Worthington
The beautiful brand new Staybridge Suites Columbus-Worthington Just off Interstate 270 in North Columbus, we're just 15 miles from John Glenn Columbus International Airport and 20 minutes from The Ohio State University. Shop and eat at Polaris Fashion Place, three miles away, or a little further down the road at Easton Mall. Our one and two bedroom suites include separate living, sleeping areas and fully equipped kitchens. Enjoy our complimentary full hot breakfast buffet each morning; our evening social including a light meal on Monday, Tuesday and Wednesday evenings. We also offer a complimentary laundry facility, storage lockers, 24-hour fitness center, business center and complimentary high-speed Internet access. At the Staybridge Suites Columbus-Worthington you can enjoy grilling on our patio grills or relax at our fire pit.
 
Overall
1 out of 5
1 out of 5
Worn, dirty, and overpowering fragrance in halls
By Marshall from Ohio
Dirty floors, bath, and dishes (in the cupboard). Worn and stained furniture. We picked this hotel because the desk clerk said they don't spray fragrances in the hotel. However, after checking in we discovered an overpowering fragrance pumped into the hallways of our building.
Old and clean I can take. Old and dirty, I can't.
We won't be back.
Customer avatar
Posted by
onJuly 28, 2021
Dear Marshall,
Thank you for choosing Staybridge Suites Columbus - Worthington and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the cleanliness in our room, the maintenance of the furniture and the smell of fragrances in the hotel. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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